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Holiday Inn Express Hotel & Suites Waterford

2.5 out of 5.0

Recent guest reviews

Friendly staff, clean room, no noise inside or outside of hotel, very quiet in the room during the night and plenty of parking spaces........

I always stay in this hotel when visiting this area. The staff is always friendly and happy to welcome you. The lobby is always fresh and clean. The rooms are comfortable and clean. The beds are great. The hotel is close to everything.

Great. Good location. Room was clean and very comfortable. Breakfast was excellent.

The overall experience was great.... Clean, friendly.. Service was great but the TV is not HD

A little bit of an odd layout since it is built on a hill. Nice rooms, good full breakfast.

We had a family of 5 staying in a suite. The room was very clean. That is something important to us. The front desk clerk (Shannon) was extremely helpful. Any needs we had were taken care of immediately and with smile. There was a nice variety of food options for our morning breakfast. Even the location of the hotel was ideal for our needs. We had shopping and food options within walking or short drive. We would definitely stay at this hotel again!

WE STAY FOR THE CINNAMON ROLLS THEY ARE AMAZING!! BUT THE ROOM WAS ALSO VERY NICE. VERY CLEAN, VERY COMFORTABLE WILL STAY AGAIN!!

My mom and I stayed here as we were going to a concert in Clarkston. The hotel was very clean and the staff were very friendly. They were extremely helpful in assisting us find a cab to the show . The rooms were clean, beds were comfortable, and the breakfast great, would return!

I was pleasantly surprised by this one. The hotel has recently been renovated and looks brand new. My room was large, work area was very nicely set up, bed was comfortable. Even the complimentary breakfast was a surprise - hot & cold with lots of variety.

The room was clean and the staff was very courteous. However, considering the cost of the room, we felt the amenities were okay, not great.

Very friendly staff on check in and check out. Room very clean and comfortable beds. Offered breakfast but did not take advantage of that. Nice place to stay away from the mainstream.

It was a great stay!

The hotel was very nice, clean with friendly staff. The continental breakfast was great! My only and biggest warning would be watch your credit card statement. When checking in after paying through [...] the front desk took our credit card for "incidentals" but then a few days following I checked my card and was charged by the hotel again for the room I had already paid for. The same thing also happened to our friends who stayed there. The hotel did return the charge but do double check your credit card a day or two later when you stay here.

I thought the room was very clean, and large, the staff responded to a few request in a timely manner!

Front desk person not very interested in getting our Priority points applied to room. We'd forgotten our card...had to really push to get front desk woman to help us. Arrival (night) front desk woman very helpful.

refrigerator in the room

We had a nice stay.

Met with family, ate breakfast together. Walked to the Lion's Den, very good.

convenient location and friendly staff will find me staying here again on my next trip

Staff pleasant and helpful, clean rooms. Room air conditioners were noisy but other than it was just fine. Would stay here again.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room

King 1 | Queen 1 | Sleeps 2

Suite, Multiple Beds, Non Smoking

Queen 2 | Sleeps 6

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Holiday Inn Express Hotel & Suites Waterford

Everyone (6) Business (4) Couples (2) Family (7) Friends (2)
5

excellent hotel

Everyone

Friendly staff, clean room, no noise inside or outside of hotel, very quiet in the room during the night and plenty of parking spaces........

By on Sep 5, 2017

Review comment responded on Sep 9, 2017

Thank you for the rating and review! We are pleased to hear that you have enjoyed your stay with us. Please come back and stay with us again soon.

5

comfortable and convenient

Everyone

I always stay in this hotel when visiting this area. The staff is always friendly and happy to welcome you. The lobby is always fresh and clean. The rooms are comfortable and clean. The beds are great. The hotel is close to everything.

By , from Philadelphia PA on Aug 11, 2017

Review comment responded on Aug 19, 2017

Thank you for the rating and review! We hear what you are saying and we are looking into new fitness equipment!

5

perfect location

Everyone

Great. Good location. Room was clean and very comfortable. Breakfast was excellent.

By , from Tennessee on May 11, 2017

Review comment responded on May 15, 2017

Thank you for the rating and review! We are thrilled you found our location, cleanliness of the room and breakfast acceptable. Come back and see us again soon!

4

nice suite with tons of room !!

Everyone

The overall experience was great.... Clean, friendly.. Service was great but the TV is not HD

By on Apr 22, 2017

Review comment responded on Apr 26, 2017

Thank you for the rating and review! We are glad that you enjoyed your stay with us and our local attractions.

4

nice hotel

Everyone

A little bit of an odd layout since it is built on a hill. Nice rooms, good full breakfast.

By on Feb 10, 2017

Review comment responded on Feb 13, 2017

Thank you for the review and rating. We are glad to hear you enjoyed the breakfast and that you found the rooms nice. We hope to see you again when your in the area next.

5

exceptional staff/very clean

Everyone

We had a family of 5 staying in a suite. The room was very clean. That is something important to us. The front desk clerk (Shannon) was extremely helpful. Any needs we had were taken care of immediately and with smile. There was a nice variety of food options for our morning breakfast. Even the location of the hotel was ideal for our needs. We had shopping and food options within walking or short drive. We would definitely stay at this hotel again!

By on Jul 20, 2016

Review comment responded on Dec 16, 2016

Thank You for the review!

5

amazing breakfast

Families

WE STAY FOR THE CINNAMON ROLLS THEY ARE AMAZING!! BUT THE ROOM WAS ALSO VERY NICE. VERY CLEAN, VERY COMFORTABLE WILL STAY AGAIN!!

By on Feb 25, 2015

4

concert getaway

Families

My mom and I stayed here as we were going to a concert in Clarkston. The hotel was very clean and the staff were very friendly. They were extremely helpful in assisting us find a cab to the show . The rooms were clean, beds were comfortable, and the breakfast great, would return!

By on Sep 11, 2014

4

shiny new

BusinessTravelers

I was pleasantly surprised by this one. The hotel has recently been renovated and looks brand new. My room was large, work area was very nicely set up, bed was comfortable. Even the complimentary breakfast was a surprise - hot & cold with lots of variety.

By on Jul 13, 2014

3

adequate but a little overpriced

Families

The room was clean and the staff was very courteous. However, considering the cost of the room, we felt the amenities were okay, not great.

By on Dec 30, 2013