Hotels with Room Service in Monroe County

"We had an amazing stay! The staff was so courteous and accommodating from start to finish. They even surprised us with a bottle of champagne and a sweet note for our anniversary, which meant so much to us. The room was clean and spacious, with plenty of toiletries, and we even had a patio with chairs overlooking the pool, which we loved. The pools were clean and there were plenty of things to do for both the kids and the adults. Overall, we’re very happy with our stay and would definitely come back!"

"Check in person was polite with me he advised elevator was not working and did suggest helping with my luggage. Room looked clean but screaming GERMS SHEETS AND BLANKET dingy felt like sand was in it. I caught an allergic reaction. I had to take Benadryl that next morning. To clam the hives and break out . I went to the front desk. I spoke with Miss McKenzie and supervisor on staff. Which did not care to accommodate me with any results. I advised of nasty condition. I also sent a text message as advised to housekeeping but still not clean, but they’re not changed. Sheets still will not change after five hours and not to mention television did not work. A technician came out five hours later to work on television, which took an hour fix ! After COVID I thought cleanliness would have been priority ! No one apologized or accommodated me for such a disgusting stay. "

"Arrived to what looked like something out of a horror movie - almost abandoned building! When we went to the office to check in, no one was there but there was McDonalds food all over the desk and a loud, offensive podcast playing from a phone repeatedly using the F word and N word. Finally a young woman arrived and didn’t apologize or do anything to stop it from playing. She quickly gave us our keys and I asked about the laundry facilities since that was a primary reason for booking. She looked confused but told me there were washers outside under the deck. I asked if they sold soap and she didn’t know! Went to check them out, they were dirty and musty…vending machine wouldn’t work to sell my soap so we said screw it and went to a coin-op laundry down the road. Inside was ok, but coffee machine was broken, we had small roaches in the kitchen at night and moved all our food into the fridge…and to top it all off, the shower didn’t have any hot water. We won’t be back."