I was happy about an early checkin but the clerk ran my credit card around 10 times saying it’s not going through. I gave another card same thing. I said it’s your machine. She insisted it’s not her machine. Finally I gave my debit card which I did not want to use and I told her that. After a very tiresome ordeal, she figured out that the problem was her computer was not set up properly to forward payment to my booking agent If she had called someone to help her initially I could have been spared this unpleasant and very uncomfortable experience. In the end, she DID charge my debit card. The height of incompetence and zero compassion. She acted like it was my fault.
Very clean and quite. Friendly staff and good experence.
Great location and nice building and rooms, but poor service and communication. I have stayed in many hotels during the COVID-19 pandemic, so I know not to expect everything to be normal during my hotel stay. Even so, my family and I were surprised to see The pool closed with no explanation or apology. Trying to call the hotel and to speak with someone was a nightmare. The staff were not trained and did not speak English well. Getting clean linens and our garbage emptied on our second day was also a nightmare. I literally had to follow an employees aroundTo various supply closets to get supplies, even though there was a maids cleaning car just outside my room. Nothing made much sense.
Everything was perfect. Rooms were nice and clean and customer service was great.
The property is very well located and the interior public areas are very nice for eating and gathering with people. The amenities were minimal. The top bed linens gave me the impression that someone was using the room before I got there.
The site was kept very clean. The staff were all super friendly. The location is great. Everything you might need is easily accessible. The only thing I would suggest would be to offer a fridge or microwave in the room.
It had a convenient location, friendly staff, good breakfast, and reasonable price.
Hotel staff were very accomodatimg and super friendly. Rooms are clean. The only thing would be the $50 taken out of bank account to be reimbursed back. Takes a long time.
Nice hotel, very good b'fast, lots of activities nearby
I Drove from NY to Denver and back to NY. I stayed at several Holiday Inn expresses along the way. This location in Castle Rock was the best of them all. The front desk and check-in in were a pleasure. The lobby and public area was comfortable and spotless. Beautiful pool and exercise area. My room was modernly decorated, very clean and comfortable. The breakfast (which is standardized and the same at all their Hotels) was done very well here; the serving area was neat and well stocked giving it an abundant feeling. The hot food was covered and not dried out. I understand that it's not cooked to order and all frozen products, but at least it was handled well and managed, not just put out and forgotten. Very pleasant stay, great management and staff,
The pillows were not good for my wife or myself. The bed was very uncomfortable.
the only problem we had was they gave our room away and when we checked in they had only a king size bed for two grown men they did correct the problem in the morning but the 1st night was ruff. Because we reserved this hotel on orbit the hotel couldn't do anything to satisfy us, with their mistake. the staff themselves were great wee had to check out early to catch our flight, like 2 a.m., the staff made us coffee and offered a to-go breakfast. A great big shout out to the amazing staff.
The staff was very curious. The breakfast was pretty good.
Outlets at Castle Rock is a short stroll from Holiday Inn Express & Suites Denver South - Castle Rock, an IHG Hotel, and other popular attractions like Red Hawk Ridge Golf Course are within a few miles (5 km). This hotel has 84 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 9:00 AM.
Holiday Inn Express & Suites Denver South - Castle Rock, an IHG Hotel's 84 soundproofed rooms provide iPod docks, coffee makers, and free local calls. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.
Built in 2015, the brand new Holiday Inn Express & Suites Denver South - Castle Rock, an IHG Hotel offers an indoor pool, a 24-hour gym, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include a spa tub, conference space, and a 24-hour business center.
I was happy about an early checkin but the clerk ran my credit card around 10 times saying it’s not going through. I gave another card same thing. I said it’s your machine. She insisted it’s not her machine. Finally I gave my debit card which I did not want to use and I told her that. After a very tiresome ordeal, she figured out that the problem was her computer was not set up properly to forward payment to my booking agent If she had called someone to help her initially I could have been spared this unpleasant and very uncomfortable experience. In the end, she DID charge my debit card. The height of incompetence and zero compassion. She acted like it was my fault.
Very clean and quite. Friendly staff and good experence.
Thank you Mary Jo for the wonderful feedback!
Thank you for the great rating!
Great location and nice building and rooms, but poor service and communication. I have stayed in many hotels during the COVID-19 pandemic, so I know not to expect everything to be normal during my hotel stay. Even so, my family and I were surprised to see The pool closed with no explanation or apology. Trying to call the hotel and to speak with someone was a nightmare. The staff were not trained and did not speak English well. Getting clean linens and our garbage emptied on our second day was also a nightmare. I literally had to follow an employees aroundTo various supply closets to get supplies, even though there was a maids cleaning car just outside my room. Nothing made much sense.
On behalf of our entire team here at the Holiday Inn Express & Suites in Castle Rock, I would like to apologize for not exceeding your expectations during your recent stay! We strive to provide the best customer service and overall product in the area- reviews such as this are important for future training of our entire staff. I will personally be passing this review on to my General Manager and we will be addressing these issues at our next staff meeting. I hope that you choose to give us another chance to impress you the next time you're visiting the Castle Rock area! Yours in hospitality, Laura Carnahan | Director of Sales
Thank you for your recent review! We are pleased to hear that you had such a comfortable and pleasant stay here with us in Castle Rock. We truly pride ourselves on our product and amenities that we offer. We look forward to seeing you again the next time you're visiting the Castle Rock area! Yours in hospitality, Laura Carnahan | Director of Sales
Everything was perfect. Rooms were nice and clean and customer service was great.
Thank you so much for staying with us and for providing a review. We truly appreciate your business and are glad to hear you had an excellent stay. Thank you for providing feedback for future guests. We hope to have you back again the next time you are in the Castle Rock area. Safe Travels! Yours in Hospitality, Laura Carnahan | Director of Sales
Thank you so much for staying with us and providing a review. We truly appreciate your business and hope to have you back the next time you are in the Castle Rock, CO area. Safe Travels! Laura Carnahan | Director of Sales
The property is very well located and the interior public areas are very nice for eating and gathering with people. The amenities were minimal. The top bed linens gave me the impression that someone was using the room before I got there.
Dear Anonymous, Thank you for your review and for choosing Holiday Inn Express - Castle Rock for your hotel needs. We hope to see you next time you are in the area. Safe travels, Nikki L. General Manager
The site was kept very clean. The staff were all super friendly. The location is great. Everything you might need is easily accessible. The only thing I would suggest would be to offer a fridge or microwave in the room.
Thank you Audrey for your recent review! We are extremely pleased to hear that you had such a comfortable and pleasant stay here with us! Thank you for providing comments and feedback for future guests in regards to our facility! We hope to see you again the next time you're visiting the Castle Rock area! Check out one of our Suite Rooms next time as those do have microwaves and refrigerator in them. Yours in hospitality, Laura Carnahan | Director of Sales
Thank you Brigid for the feedback. We will look into these matters and have them corrected.