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Recent guest reviews

Great location and nice building and rooms, but poor service and communication. I have stayed in many hotels during the COVID-19 pandemic, so I know not to expect everything to be normal during my hotel stay. Even so, my family and I were surprised to see The pool closed with no explanation or apology. Trying to call the hotel and to speak with someone was a nightmare. The staff were not trained and did not speak English well. Getting clean linens and our garbage emptied on our second day was also a nightmare. I literally had to follow an employees aroundTo various supply closets to get supplies, even though there was a maids cleaning car just outside my room. Nothing made much sense.

Everything was perfect. Rooms were nice and clean and customer service was great.

The property is very well located and the interior public areas are very nice for eating and gathering with people. The amenities were minimal. The top bed linens gave me the impression that someone was using the room before I got there.

The site was kept very clean. The staff were all super friendly. The location is great. Everything you might need is easily accessible. The only thing I would suggest would be to offer a fridge or microwave in the room.

It had a convenient location, friendly staff, good breakfast, and reasonable price.

Hotel staff were very accomodatimg and super friendly. Rooms are clean. The only thing would be the $50 taken out of bank account to be reimbursed back. Takes a long time.

Nice hotel, very good b'fast, lots of activities nearby

I Drove from NY to Denver and back to NY. I stayed at several Holiday Inn expresses along the way. This location in Castle Rock was the best of them all. The front desk and check-in in were a pleasure. The lobby and public area was comfortable and spotless. Beautiful pool and exercise area. My room was modernly decorated, very clean and comfortable. The breakfast (which is standardized and the same at all their Hotels) was done very well here; the serving area was neat and well stocked giving it an abundant feeling. The hot food was covered and not dried out. I understand that it's not cooked to order and all frozen products, but at least it was handled well and managed, not just put out and forgotten. Very pleasant stay, great management and staff,

The pillows were not good for my wife or myself. The bed was very uncomfortable.

the only problem we had was they gave our room away and when we checked in they had only a king size bed for two grown men they did correct the problem in the morning but the 1st night was ruff. Because we reserved this hotel on orbit the hotel couldn't do anything to satisfy us, with their mistake. the staff themselves were great wee had to check out early to catch our flight, like 2 a.m., the staff made us coffee and offered a to-go breakfast. A great big shout out to the amazing staff.

The staff was very curious. The breakfast was pretty good.

Genoa Way Castle Rock CO

Hotel highlights

  • Walking distance to Outlets at Castle Rock
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free uncovered self parking

Outlets at Castle Rock is a short stroll from Holiday Inn Express & Suites Denver South - Castle Rock, an IHG Hotel, and other popular attractions like Red Hawk Ridge Golf Course are within a few miles (5 km). This hotel has 84 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 9:00 AM.


Rooms

Holiday Inn Express & Suites Denver South - Castle Rock, an IHG Hotel's 84 soundproofed rooms provide iPod docks, coffee makers, and free local calls. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Built in 2015, the brand new Holiday Inn Express & Suites Denver South - Castle Rock, an IHG Hotel offers an indoor pool, a 24-hour fitness center, and a spa tub. You can put free parking to good use if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Suite, Multiple Beds

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Room, 1 King Bed, Non Smoking (Leisure)

1 King Bed | Sleeps 2

Standard Room

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking (Leisure)

2 Queen Beds | Sleeps 4

Guest reviews for Holiday Inn Express & Suites Denver South - Castle Rock, an IHG Hotel

Everyone (9) Family (6)
3
Family

Great location and nice building and rooms, but poor service and communication. I have stayed in many hotels during the COVID-19 pandemic, so I know not to expect everything to be normal during my hotel stay. Even so, my family and I were surprised to see The pool closed with no explanation or apology. Trying to call the hotel and to speak with someone was a nightmare. The staff were not trained and did not speak English well. Getting clean linens and our garbage emptied on our second day was also a nightmare. I literally had to follow an employees aroundTo various supply closets to get supplies, even though there was a maids cleaning car just outside my room. Nothing made much sense.

By , from Castle Rock on Jul 20, 2020

Review comment responded on Jul 20, 2020

On behalf of our entire team here at the Holiday Inn Express & Suites in Castle Rock, I would like to apologize for not exceeding your expectations during your recent stay! We strive to provide the best customer service and overall product in the area- reviews such as this are important for future training of our entire staff. I will personally be passing this review on to my General Manager and we will be addressing these issues at our next staff meeting. I hope that you choose to give us another chance to impress you the next time you're visiting the Castle Rock area! Yours in hospitality, Laura Carnahan | Director of Sales

5
Everyone

By on Jun 24, 2020

Review comment responded on Jun 26, 2020

Thank you for your recent review! We are pleased to hear that you had such a comfortable and pleasant stay here with us in Castle Rock. We truly pride ourselves on our product and amenities that we offer. We look forward to seeing you again the next time you're visiting the Castle Rock area! Yours in hospitality, Laura Carnahan | Director of Sales

5
Family

Everything was perfect. Rooms were nice and clean and customer service was great.

By on May 6, 2020

Review comment responded on May 6, 2020

Thank you so much for staying with us and for providing a review. We truly appreciate your business and are glad to hear you had an excellent stay. Thank you for providing feedback for future guests. We hope to have you back again the next time you are in the Castle Rock area. Safe Travels! Yours in Hospitality, Laura Carnahan | Director of Sales

5
Everyone

By on Feb 24, 2020

Review comment responded on Feb 26, 2020

Thank you so much for staying with us and providing a review. We truly appreciate your business and hope to have you back the next time you are in the Castle Rock, CO area. Safe Travels! Laura Carnahan | Director of Sales

3
Family

The property is very well located and the interior public areas are very nice for eating and gathering with people. The amenities were minimal. The top bed linens gave me the impression that someone was using the room before I got there.

By on Sep 15, 2019

Review comment responded on Sep 16, 2019

Dear Anonymous, Thank you for your review and for choosing Holiday Inn Express - Castle Rock for your hotel needs. We hope to see you next time you are in the area. Safe travels, Nikki L. General Manager

5
Family Family

The site was kept very clean. The staff were all super friendly. The location is great. Everything you might need is easily accessible. The only thing I would suggest would be to offer a fridge or microwave in the room.

By on Jul 17, 2019

Review comment responded on Jul 17, 2019

Thank you Audrey for your recent review! We are extremely pleased to hear that you had such a comfortable and pleasant stay here with us! Thank you for providing comments and feedback for future guests in regards to our facility! We hope to see you again the next time you're visiting the Castle Rock area! Check out one of our Suite Rooms next time as those do have microwaves and refrigerator in them. Yours in hospitality, Laura Carnahan | Director of Sales

5
Everyone

By on Jul 11, 2019

Review comment responded on Jul 11, 2019

Thank you for your recent review! We are extremely pleased to hear that you had such a comfortable and pleasant stay here with us! Thank you for providing feedback for future guests in regards to our facility and how safe you felt during your stay! We hope to see you again the next time you're visiting the Castle Rock area! Yours in hospitality, Laura Carnahan | Director of Sales

5
Family

It had a convenient location, friendly staff, good breakfast, and reasonable price.

By on Mar 8, 2019

Review comment responded on Mar 8, 2019

Thank you TexSan for your review and feedback! We truly appreciate your business and hope to have you back the next time you are in Castle Rock. Thank you for staying with us.

5
Everyone

Hotel staff were very accomodatimg and super friendly. Rooms are clean. The only thing would be the $50 taken out of bank account to be reimbursed back. Takes a long time.

By on Jan 26, 2019

Review comment responded on Jan 28, 2019

Thank you s much for staying with us. We appreciate your feedback and hope to have you back with us the next time you are in Castle Rock, Colorado.

5
Everyone

Nice hotel, very good b'fast, lots of activities nearby

By on Dec 24, 2018

Review comment responded on Dec 26, 2018

Thank you so much for staying with us and for providing feedback. We are glad to hear you enjoyed your stay and we look forward to having you back in the future. Thank you!

Holiday Inn Express & Suites Denver South - Castle Rock, an IHG Hotel

610 Genoa Way, Castle Rock, CO 80109
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