Good location. Close to food . Not to far from shopping
The two ladies that assisted with my check in process were AMAZING!! I did not catch their names, but they absolutely were accommodating and very helpful!! I would highly recommend this hotel to anyone.
Beds & furniture outside rooms. Bathroom not clean when arrived. Smell of smoke. Everything
The room was very clean and the front desk had the kitchen items offered on the brochure.
It was over booked !!!!!!!!!!!!!!!! Bad!!!!!!!! N
Floor not vacuumed and small single beds. Weak grab n go breakfast
The room had a foul odor, the king-size bed was hard and had 2 tiny pillows, the shower and sink took a long time to drain, no remote for the TV, the breakfast was granola bars. For $150+, that's a ridiculous amount to pay for a motel that's advertised as a hotel with amenities.
notified hotel of the flight arrival being change fir the 3rd time - our arrival to hotel would be very late , after midnight. Was informed it was noted and all ok Arrived to hotel and our room was no longer reserved- we lost it due to late arrival - they did not have another non smoking rm but had s smking only that all would get resolved in the morn when the ofc opens - never was resolved- in fact i had to go to ofc to get some service , manager was rude , seemed high on something, was trying to aggravate the situation, seemed she wanted to argue . Room never cleaned, no trash can, bugs in shower, no blankets My husband is a heart patient and needs to be in non smoking rm - not once did the manager try to make it right
No coffee pot or coffee in room. Lady at front desk couldn’t provide us any. Sink drain in our kitchen was clogged. We were overcharged on the room $4 from what our reservation with Orbits confirmed. The beds were comfortable.
Bathroom ceiling falling into bath tub. This is from a leak above my room.
Lisa saved e day but the rest of the employees are rude
Not clean, not maintained, will never ever stay here
The Hotel was extremely dirty. The chairs were covered in paint or puke. In addition, we asked them 3x if we could have pots. They said they were out and would bring it to us the next day. After 2 consecutive days of asking, they still did not keep their word and bring it to our room.
OH my gosh i had a bad experience...my flight was delayed and I did not get to the hotel until after 1 am. The person who answer phone to check me in sounded upset and not friendly then she put me in a smoking room that smelled so bad that I could not sleep all night and I had a convention at 8 am. The friedge in the room made so much noise that I was not able to fall sleep.
Even though I was in nonsmoking room, smoke from other rooms infiltrated multiple times during night. That made for bad experience but staff was very friendly and nice. Room had mini kitchen but no plates or utensils.
The hotel was well taken care of and has a friendly staff. It was in a very convenient location right in the middle of the Denver area.
The staff in the lobby were very welcoming and the room wasn't too worn out - a bit stuffy, airwise. The television didn't turn on when I got back at the end of my second day, but that was easily remedied by plugging it into another outlet. The kitchenette was clean, as was the bathroom. Only bad things were some of the other ppl staying there. One man smoked outside my room so I couldn't open the windows to air the room out and a couple next door had no problem with having their trashy daylight yelling matches with the door/window open for extra noise. Still, the place was quiet at night and for a short stay the location proved convenient.
I got a smokers room where you barely can breath. the room was not cleaned next day. i will never go back to this hotel.
Extended Stay America Suites Denver Lakewood South places you within a 15-minute drive of popular attractions such as University of Denver and Red Rocks Amphitheater. This 120-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 120 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Guests of Extended Stay America Suites Denver Lakewood South enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
Good location. Close to food . Not to far from shopping
Thank you for sharing your experience with us. We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location. We look forward to welcoming you back soon. Sincerely, Hotel Management
The two ladies that assisted with my check in process were AMAZING!! I did not catch their names, but they absolutely were accommodating and very helpful!! I would highly recommend this hotel to anyone.
Alyssa, thank you for the generous review of Extended Stay America. We are delighted to know you had a great stay and were impressed with the outstanding service you received upon check-in. Your compliments will surely be shared with our front desk team. We appreciate you recommending us, and we look forward to your next visit. Sincerely, Hotel Management
Beds & furniture outside rooms. Bathroom not clean when arrived. Smell of smoke. Everything
Jim, thank you for choosing our hotel. We apologize for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the smoke odor you encountered while you were here. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The room was very clean and the front desk had the kitchen items offered on the brochure.
Thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our accommodations as well as the courteous associates. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
It was over booked !!!!!!!!!!!!!!!! Bad!!!!!!!! N
Thank you for your feedback. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Floor not vacuumed and small single beds. Weak grab n go breakfast
Thank you for staying at our hotel. We are sorry for the cleanliness issue you encountered and regret your visit was not a pleasant one. Rest assured, your feedback has been shared with the housekeeping team so that our future guests do not encounter a similar issue. Also, your comments in regard to the grab-and-go breakfast offerings have been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The room had a foul odor, the king-size bed was hard and had 2 tiny pillows, the shower and sink took a long time to drain, no remote for the TV, the breakfast was granola bars. For $150+, that's a ridiculous amount to pay for a motel that's advertised as a hotel with amenities.
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
notified hotel of the flight arrival being change fir the 3rd time - our arrival to hotel would be very late , after midnight. Was informed it was noted and all ok Arrived to hotel and our room was no longer reserved- we lost it due to late arrival - they did not have another non smoking rm but had s smking only that all would get resolved in the morn when the ofc opens - never was resolved- in fact i had to go to ofc to get some service , manager was rude , seemed high on something, was trying to aggravate the situation, seemed she wanted to argue . Room never cleaned, no trash can, bugs in shower, no blankets My husband is a heart patient and needs to be in non smoking rm - not once did the manager try to make it right
Thank you for staying with us. We are very sorry that we could not accommodate you with the choice of your room and for the service issues you encountered while here. Our team prides itself on delivering wonderful hospitality, so we apologize this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will give us a chance to serve you and your husband so that we can make it up to you. Sincerely, Hotel Management
Brandon, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management