Residence Inn by Marriott Dallas Central Expressway3.0 out of 5.0
Recent guest reviews
I wanted to take the time to express my dissatisfaction with one of your staff members. While traveling to Texas from Georgia with my parents and fiancé to celebrate my Grandmothers birthday, we decided to stay at your Residence Inn off of Central Expressway for convenience of the location as well as the room rate. I was very appreciative when we called and requested an early check in if possible and was told that rooms were indeed available. However, soon after our arrival I made the acquaintance of your staff member, John Trousdale. Upon checking in, I could tell that he didn’t have a pleasant personality, but I disregarded his dry demeanor. While taking all of our information, John asked if we had more than 1 rental car and I replied no. He then gave me a parking decal to place on our dashboard. I then inquired that if we had visitors would they also need parking decals because I wasn’t sure if cars without them would get booted or towed from the property. He replied that only if we were having overnight guest then they would need one. I informed him that no overnight guest would be staying and he then rudely replied “and please don’t get loud while you all are staying here”. I was confused on why he would make such a comment. I could see maybe if we were a group of young spring breakers or something, but why would someone think it’s appropriate to tell two 30 plus year olds as well as two 50 plus year olds to not “get loud”? When we questioned him about his offensive comment, he then got defensive and said that he could have us sign a “sound policy or noise compliant contract” that guest are usually required to sign before checking into a hotel. I’ve been checking into hotels for years, and have NEVER heard such foolishness in my life. He also said he just assumed we would be loud because we asked about having outside guest. Again, I’m not understanding how having guest correlates in his mind to having a loud, rowdy party. I don’t like to make assumptions and I generally give people the benefit of the doubt, but in my honest opinion your employee said those comments to us because we were Black. His comments were completely distasteful and I’ve never been treated so poorly by a hotel representative in my life. I am thoroughly disgusted and my advice to you would be to probably offer John some Diversity or Racial Sensitivity training. Needless to say, we made sure we tiptoed around and whispered to each other while we were in the room. We didn’t want to give John a reason to say we were violating the “sound policy”.
Staff are excellent; make you feel like you're one of the family. Both check-in and check-out were flawless and handled very well. Not many restaurants in walking distance; but with a car, excellent shopping and food nearby. Convenient to downtown (10-15 minute drive) and approximately 20-30 minutes to DFW. DART (light rail) station is about a 5 minute drive away. It would be great if the hotel offered king size bed in its single-bed rooms. The bed was extremely comfortable. This particular location was convenient for me; however, the room (633) could have better sound proofing to silence the car noise from the street. I was pleasantly surprised by the sound machine in the room -- putting on the "ocean" helped somewhat with sleep by drowning out some of the traffic noise. The kitchen was somewhat small but well equipped (full size refrigerator, 2 burner stove, microwave, dishwasher, cookware and dishes), it was also not thoroughly cleaned - food left in the pantry by previous guest and crumpled up plastic bag on the floor. This did not warrant complaining about it, it is merely an observation. As mentioned earlier, bed is only queen; king would have been so much better. TV in bedroom was small screen (perhaps 20 or 25 inches). Nice bathroom products.
I was reluctant since this was so close to the highway but the extended stay suites are very nice. Tastefully decorated, the bed is very comfortable. The kitchen has everything you need. It even has a fireplace - although not something of great importance in Dallas. The pool is small but nice. I arrived in time for the managers happy hour - wine, beer and a nosh... Breakfast is typical but fine. The shopping center across the street is very convenient for anything you need - pharmacy, grocery, restaurants and the Sole Massage - awesome!
This hotel has not been updated apparently for quite awhile - externally or internally. It has a very compact footprint; and, therefore, has narrow sidewalks to rooms -- with outside doors. The rooms themselves are also showing their age. Ours was clean. However, it had but one mirror and no cabinet in the bathroom, the lighting was minimal and some bulbs were burned out. The sidewalk to our room was severely cracked and could be a hazard. The bed was nice and was comfortable, as were the sofa and chairs - but they too seemed dated. The parking was plentiful, but some trees shed a tremendous amount of residue on our car. The breakfast was adequate but not the equal of other residence inns we have stayed. The lobby is also very small and compact. The location is very good and access is convenient. In summary, convenient location, dated and not competitive with other offerings in the same price range.
This hotel is "dated" right off the expressway makes it convenient to get to. Watch where you park.... if you park under trees, your car is sure to be pooped on..... a lot. Felt like secure area. Room is neat and clean. We were checking out (still occupying the room) when the wait staff came in (at 9am...on Sunday) and starting cleaning !!! We tried to tell this person to give us some time, but he didnt speak English and kept right on going. RUDE!!! for this, we cant recommend or will return.
An ice storm delayed our arrival, but the staff had de iced the paths. The parking lot was very nearly full but our little suite was quiet with an excellent soft bed. Our Boston terrier often starts scratching when we stay in pet friendly hotels ( he's allergic to fleas and we spend a fortune at the vet to keep him treated) but he stayed comfortable the whole visit. Great value on a pet friendly stay.
Room 535 reeks of smoke. No other rooms available or so I am told. It seems like the room next door is smoking. Your front desk cannot investigate, nor can they resolve the problem. What options does a guest have at this point? It is going to be a lousy night.
We had initially planned to stay 4 nights, but a family emergency required that we stay 3 nights longer, during the State Fair and over the TX/OU Football Weekend. When we requested an extension of our stay, the management team of the 2 Ks and Joe, between Residence Inn and the affiliate Courtyard next door, made the request seamless and pain free (even though we were using Marriott Points). Can't say enough regarding how appreciative we are toward these guys. Breakfast was very good and evening offerings consisted of wine and beer The property was clean and the parking lots were safe. Several very good restaurants were within easy walking distance to the strip center across the street.
This hotel is conveniently located in Dallas next to a major freeway and you can get anywhere from here. Room was comfortable, and clean. We liked the suite and a nice layout. The street behind the hotel was a bit noisy but overall, it was a pleasant stay. Breakfast was served everyday and it was good, fresh, and some variety was offered.
I was visiting with friends so I at least wanted 2 double beds or a dbl and a sofa bed. To my surprise when I entered the room it was a 2 bedroom 2 bath suite, full kitchen, and it gets even better...a walkout patio! The room was extremely clean (thank you housekeeping), spacious, updated and well stocked with necessities and nice landscaping. Desk staff was friendly only one had a name tag I think it was Kylar (sp).
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Located in Park Central, Residence Inn by Marriott Dallas Central Expressway is within 2 miles (3 km) of sights such as Northpark Center and Museum of Biblical Art. This 3-star hotel has 103 rooms and welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi. Meadows Museum is also a short drive away.
Start your day off right with a free hot/cold buffet breakfast offered each morning. For a nice break, mingle with other guests at the free manager's reception.
All 103 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free weekday newspapers.
At Residence Inn by Marriott Dallas Central Expressway, guests enjoy an outdoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 81 reviews