I would never go back to this hotel, the room was disgusting, we had to switch our room twice. The outside looks like an abandoned building, they did not have any clean towels for are stay, said the washer was down. We ended up checking out earlier than the check out day because we could not take it.
Only bad thing was the parking. Is on the open & you have to walk a long way depwnding on where you park. Other wisw is excellent
I liked that this property was built a year ago due to the fire, but I didn't like the dead feeling of the property. The staff was very dry, not personable and weren't actually listening to your concerns, more so ready to respond.. I had just checked in and was put on the 3rd floor where I had to pass by the laundry facility and I came right back down to ask about the laundry facility cost, "Hey, how much is the laundry.." but the person on duty blurted out "It's on the 3rd floor" before I could finish my question.. I looked puzzled and said, "Did you not just check me onto the 3rd floor and told me that my room was past the laundry facility?" He laughed out of embarrassment and then, answered my question. Once I finally got to the room as I slowly pulled back the covers, there was blood on the sheets, yes, I said blood and I also took a picture, I'm not sure if I'm able to upload it or not, but I did. I had to be moved to another room which had a clogged sink and the cleaning was not thoroughly done because whomever had the room before I had left their hair all over the tub from their showering.. smh I was absolutely disgusted and ready to leave pronto. I still have not received my $100.00 refundable deposit for the stay and I have been gone now over a week.. smh I would not recommend this place to anyone because it was just not a place away from home, you know? It had a very potent smell in the halls, as soon as you get off the elevator, but MUCH more, just no space.
it was next to a major highway, however very clean new furniture ez access convenient great for a short stay there was only 1 set of towels i asked housekeeping and yet still the next day what do we find 1 set of towels again
The price was right. However, I did not have enough towels available in my room
I liked the design of the overall hotel, But unfortunately I did not like the cleanliness of the hotel, the one staff members at the hotel, The hotel smelled of cigarettes and paint, and the room was not ready with towels and etc prior to our arrival.
Good location, decent presentation, comfortable bed, clean/neat room.
Well the internet was fast and the building was fairly quiet
They just wanted a $100 liability deposit but that understood.
The rooms are very clean and surprisingly nice for being an OYO hotel. Some have balconies which I liked. The only downfall for this hotel is the very rude and unprofessional Manager that’s on duty midday! The most foul, unpleasant person I’ve come across in a long time! Get rid of her and OYO Dallas Townhouse Galleria gets a 10 from me!
i guess new hotel remodeling it'll be more better and clean ...
The room had alot of ants in the bathroom. That would be the only thing i would complain about.
Located in Park Central within a 5-minute drive of Galleria Dallas, Alexis Hotel & Banquets Dallas Park Central Galleria is within a 15-minute drive of other popular sights such as NorthPark Center. This 162-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's connected to a shopping center in central Dallas, and a short drive from Valley View Center and Richland College.
All 162 air-conditioned accommodations feature a separate bedroom. Guests can expect free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Microwaves, refrigerators, and coffee makers are other standard amenities.
Guests of Alexis Hotel & Banquets Dallas Park Central Galleria enjoy an outdoor pool, free WiFi in public areas, and conference space. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include a business center, laundry facilities, and a vending machine.
I would never go back to this hotel, the room was disgusting, we had to switch our room twice. The outside looks like an abandoned building, they did not have any clean towels for are stay, said the washer was down. We ended up checking out earlier than the check out day because we could not take it.
We love to see our guests happy! Thank you for your review.
Only bad thing was the parking. Is on the open & you have to walk a long way depwnding on where you park. Other wisw is excellent
Hi, Thank you so much for writing the review and rating positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta
Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Cheshta
I liked that this property was built a year ago due to the fire, but I didn't like the dead feeling of the property. The staff was very dry, not personable and weren't actually listening to your concerns, more so ready to respond.. I had just checked in and was put on the 3rd floor where I had to pass by the laundry facility and I came right back down to ask about the laundry facility cost, "Hey, how much is the laundry.." but the person on duty blurted out "It's on the 3rd floor" before I could finish my question.. I looked puzzled and said, "Did you not just check me onto the 3rd floor and told me that my room was past the laundry facility?" He laughed out of embarrassment and then, answered my question. Once I finally got to the room as I slowly pulled back the covers, there was blood on the sheets, yes, I said blood and I also took a picture, I'm not sure if I'm able to upload it or not, but I did. I had to be moved to another room which had a clogged sink and the cleaning was not thoroughly done because whomever had the room before I had left their hair all over the tub from their showering.. smh I was absolutely disgusted and ready to leave pronto. I still have not received my $100.00 refundable deposit for the stay and I have been gone now over a week.. smh I would not recommend this place to anyone because it was just not a place away from home, you know? It had a very potent smell in the halls, as soon as you get off the elevator, but MUCH more, just no space.
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we will definitely improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Cheshta
it was next to a major highway, however very clean new furniture ez access convenient great for a short stay there was only 1 set of towels i asked housekeeping and yet still the next day what do we find 1 set of towels again
Hi! We are extremely apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Edward
The price was right. However, I did not have enough towels available in my room
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta
Sincere Apologies, We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Cheshta
We are truly sorry for the experience you had with us. We have notified our team to ensure no one else faces these concerns. Please accept our sincere apologies.