6/10 Okay
Jennifer
Feb 22, 2026
Liked: Cleanliness, staff & service, amenities
I had booked a standard king that said sleeps 4 because it included a sofa bed. I even have a snapshot of the booking. However when I arrived the standard king did not come with a sofa bed. So I slept on the cushions of the couch and gave my son the king sized bed since he was competing the next day. So either Hyatt House or Hotels. con has it wrong in portraying what the room is like.
Check-in : there was no one at the front. Another guest was waiting, so I waited behind. The lady at the bar said he’d be right back. Minutes went by. When the front desk person finally came I overheard that the guest in front of me had no lamps in the bedroom part of the suite. The front desk person said he could either change the person’s room if they could wait until the next day.
When it was my turn to check in the man was a bit frazzled and seemed overworked.
When I went down to get an extra blanket he again had a line of people waiting for his attention. He was nice and gave me a thermal blanket, but again looked overworked.
Breakfast was nice with a chef making omelets on the spot. The bathroom shower was cozy. The room was quiet.
Jennifer
Stayed 1 night in Feb 2026
