Property looks nice from the outside but one of our rooms had bugs/cockroaches and a water puddle in the kitchen area, There were also no amenities to speak of, just muffins and coffee in the morning but the muffins were gone by 8 am each day. Having a full kitchen was nice but the desk staff took literally 45 minutes to show up and help us so we could check in.
The room smell was horrible, the phone didn't work, and the elevators weren't working either. The staff was rude and the manager was not at the hotel either. I ended up checking out immediately and found a different hotel nearby. Bad experience all around!
My actual room was ok, but it had a small kitchen with no cooking, eating, drinking supplies. The walls are very thin, heard everything that was going on in the next room. Was woken up around 5am to smoke detectors going off. I wasn't able to rest at all....
There were cockroaches in the bathroom and smelt of cigarette smoke.
The side door didn't lock anybody could have walked in
Since i been here the stove want get hot enough to boil water, the stockets around the stove doesnt work. I have to use my toaster oven in the room or bathroom; which is a huge inconvient because of my disability im on crutches. There was a guy that stole $300 from me and I have reason to believe that one of your staff was in on it. I called police and she refuse to speak to police and tell them who the guys was that she rented the room to. That was a part of my rent for the week which led me to pay day by day. I want to know the names of those guys that stole my money. I wanted to move but im on crutches and i have a disable child.
Located in Park Central, Extended Stay America - Dallas - Greenville Ave. is 1.3 mi (2 km) from Richland College and within a 10-minute drive of Galleria Dallas. The 116 rooms at this hotel include kitchens, refrigerators, and microwaves.
The 116 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are also standard. Housekeeping is available on request.
Renovated in 2017, Extended Stay America - Dallas - Greenville Ave. offers free WiFi in public areas, coffee in a common area, and laundry facilities. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
Property looks nice from the outside but one of our rooms had bugs/cockroaches and a water puddle in the kitchen area, There were also no amenities to speak of, just muffins and coffee in the morning but the muffins were gone by 8 am each day. Having a full kitchen was nice but the desk staff took literally 45 minutes to show up and help us so we could check in.
The room smell was horrible, the phone didn't work, and the elevators weren't working either. The staff was rude and the manager was not at the hotel either. I ended up checking out immediately and found a different hotel nearby. Bad experience all around!
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
My actual room was ok, but it had a small kitchen with no cooking, eating, drinking supplies. The walls are very thin, heard everything that was going on in the next room. Was woken up around 5am to smoke detectors going off. I wasn't able to rest at all....
Dear Guest, thank you for staying with us and for the review. We are so sorry our team failed to let you know all the kitchen supplies are located upon request at the front desk for your convenience. We also apologize for the restless night's sleep. We take the safety of our guests very seriously and we are sorry for the disturbance from the smoke detectors but happy it was a false alarm. Please consider a return visit and we promise a much more pleasant experience. Travel well. Sincerely, Hotel Management
There were cockroaches in the bathroom and smelt of cigarette smoke.
We apologize and regret the inconvenience caused due to the cleanliness and odor issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
The side door didn't lock anybody could have walked in
We appreciate you taking the time to leave your feedback. We are glad that your overall stay was enjoyable, but we apologize for the difficulties you experienced. Your review will be discussed with the management team to make necessary corrections. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Since i been here the stove want get hot enough to boil water, the stockets around the stove doesnt work. I have to use my toaster oven in the room or bathroom; which is a huge inconvient because of my disability im on crutches. There was a guy that stole $300 from me and I have reason to believe that one of your staff was in on it. I called police and she refuse to speak to police and tell them who the guys was that she rented the room to. That was a part of my rent for the week which led me to pay day by day. I want to know the names of those guys that stole my money. I wanted to move but im on crutches and i have a disable child.
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Thanks for the feedback. We are glad to read you liked the kitchenette in your room and had a comfortable stay. However, we are sorry for the inconvenience you had during your stay. Your comments will be shared with our team to ensure mistakes such as this do not happen going forward. We hope you will give us a chance to welcome you back to experience our hotel the way it should have been on this visit. Sincerely, Hotel Management