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Extended Stay America - Dallas - Greenville Ave.

2.0 out of 5.0

Recent guest reviews

We booked this hotel for a weekend stay. One of the attractions was the large refrigerator and kitchen. Here's the problem. Our room had absolutely no kitchen equipment. There were no dishes, glasses, flatware, pots, pans, or utensils in the room. The room was poorly maintained. We put an empty roll-aboard suitcase in the closet shelf. Within seconds the shelf collapsed. I have my doubts about renting any ESA hotel room. This hotel is, of course, on the do not call list.

Had a confirmed king size bed but none were available at check-in and still charge me the king size bed rate for the whole weekend. Most of the rooms smell of smoke. No breakfast only coffee. Given a room with no TV or phone so had to request a different room.

The manager and staff are very professional, helpful and just overall friendly. From the maintenance man to the maid to the front desk to manager. A PROFESSIONAL but down to earth environment at the same Time. Pet friendly , clean and great location.

Great customer service, rooms are clean, and good location. Grab and go breakfast in the mornings also weekly's housekeeping for you. If those qualities in a extended stay hotel then this the place for you.

Stayed here for two weeks and encountered no issues. All need facilities on site with helpful staff as well as breakfast in the morning being a nice touch. A good location with almost everything needed within a 5 minuet radius.

Newly remodeled like a barn stall. Not so nice. A lot of little details were broken, trashed. Looks like somebody just tried to save money... to make more money from the guests. The breakfast was a coffee machine and oatmeal packets. The lobby was also their storage area. Told they did not have enough money to buy proper utensils. Had to boil water in a saucepan. Things looked roughed up... Like a barn stall.

I have stayed at the location before. It has gotten worse every time. This stay took the prize for the worst! Between the panhandlers, protistutes, drug deals in the parking lot, the people scoping out my vehicle, and people smoking pot in the stairwell, not to mention the staff that were busy with everything else EXCEPT customer service, I checked out early and it will take a small miracle to get me to return.

Excellent Service fair price best location for my visit. If I come again to Dallas I will stay with Extended stay America for sure. Best service very nice and friendly employee. Thank you for quality service you provide.

Bathroom was very smelling. It reeked of urine.. Housekeeping didn't provide big towels so I had to go get them.. Also there was roaches crawling on the bathroom floor.. Not a good experience this time..

This was a difficult situation for me me because the staff was awesome, but unfortunately I was bitten by bedbugs in my first room only to be attacked again in the next room I was sent to. If not for the bug problem, I would of had a wonderful experience.

12270 Greenville Ave Dallas TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located in Park Central, Extended Stay America - Dallas - Greenville Ave. is 1.2 mi (1.9 km) from Richland College and within a 10-minute drive of Northpark Center. This 116-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Northwood Club is also close to this Dallas hotel.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 116 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

Renovated in 2017, Extended Stay America - Dallas - Greenville Ave. offers free WiFi in public areas, coffee in a common area, and laundry facilities. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

44% of guests recommend this hotel

Total of 61 reviews