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Best Western Cityplace Inn

2.5 out of 5.0

Recent guest reviews

Not bad for just using to sleep downtown after going out but not what I expected from a best western.

first of all the cleanliness is acceptable for me, howver be aware that behind sofa there was thick dust. not good for the one with kid who like to explore. nonetheless it is affordable and decent enough for me as I only use it for sleep.

Friendly staff. Clean room. Experience was a good one. Not too far from Park Cities (, which was the reason for us going to Dallas) and didn't have to get back on the interstate to get there.

When I got into my room I noticed the toilet was backed up - I immediately called the front desk who said they would not be able to fix it until the morning. I was only staying one night. They offered me a smoking room, which I could not accept due to allergies. Since they would not call anyone in to fix the toilet, I had to go to Denny's 2 blocks away to use theirs.

Ok place. Clean - besides the fish moth in the tub.

Staff was friendly and helpful, rooms were clean,& nice small diner right in the parking lot.

Excellent service and very friendly staff...and a great manager Elizabeth...

Good enough, close location, free breakfast.........

Good enough, but the cycling AC unit keeps you from having a good nights sleep. It'd be nice to have an AC unit with an always on option for the fan of the unit.

Great staff at hotel and terrific amenities. Some of the nicer hotels do not have the amenities that this hotel has, which makes this a great hotel for business trips. Refrigerator, micro wave. Good vending machines. Good breakfast with real milk for the coffee.

Breakfast included hot and cold choices. There were 3 choices of fast casual restaurants near by. The location was just off of HWY 75. That was perfect for me. The staff, Chris and Lei, were very helpful. I was more than satisfied with the size of the room. I loved the number of outlets and lighting options.

The motel was easily accessible, and it was easy to get back going north or south on major freeway, or to get on streets south to get Uptown/Downtown. Clean room, coffee/tea in room for morning, some noise picking up trash dumpster about 7:30am but who gets to sleep that late? The workout area was minimal with one treadmill, 2 other aerobics, a TV but no weights. Breakfast was good continental with cereals, bagels, sausage, eggs and beverages. I was pleased that I stayed here. Price was right for services provided. Staff were all curteous and helpful. James

Overall was OK. We chose for the location. Parking is tough. One of the managers was not good, hung up the phone on me.

Cannot beat the price to value ratio on this. Very central to most things you'd want to do or see. Uber to downtown or uptown for 10 bucks. Henderson ave bars and restaurants less, even walkable. Free breakfast is good and there's a coffe house (buzzbrews) next door.

Room was clean, staff was friendly, hotel was close to everything.

Only stayed one night but for the most part I had no inconvenience and it's great to park your car in front of your room for better access to your vehicle in case if you need to grab stuff and go efficiently

We love every min of our stay at this best western! the employees were great the service and continental breakfast was amazing! the rooms were VERY clean.... so glad we got a chance to stay there will defiantly stay there again and will refer other there... thanks America's best, Best Western

This Best Western does what they do very well. The rooms were clean, the bed was extremely comfortable, internet was great, flat screen TV, everything was in perfect working order and it was not loud. For the price and location this hotel cannot be beat. I'd stay here again in a heartbeat.

The staff was great!! The free breakfast was horrible. The potatoes were not cooked and frozen, the eggs tasted terrible. The bed was very hard and uncomfortable as well as the pillows. There is no view so you have to keep your drapes closed. They are black out drapes so it just made the hotel feel like a motel......

This motel is in a great location, close to Uptown with free internet and a small pool. I did not expect it to be fancy but the noise level was so bad we had trouble getting a good night's sleep on any of the 3 nights we stayed. Neighbors were sitting outside our doorway laughing, talking and smoking well after midnight. The smoke came directly into our room through the air conditioning vent under the window. Next night a group at the pool, across the parking lot were partying with loud music till well after 2am. (Pool has a sign; Closes at 10 PM) Biggest problem was our door &/or window were like paper; we could hear every sound as if it were in our room, including people, traffic, sirens, horns, etc. and we could hear all plumbing noises from other rooms, water running, toilets flushing. Air conditioner did not have a fan only function to block out the noise. Would only work off the thermostat and would not stay on no matter what temp we set it at even though it never dropped below mid 70's in the room. I value my sleep and will never stay at this motel again even though the bed was very comfy but very small pillows. Friendly staff.

4150 N Central Expy Dallas TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Meadows Museum is within 2 miles (3 km) of Best Western Cityplace Inn while other popular attractions such as Morton H. Meyerson Symphony Center are within 3 miles (5 km). This 78-room motel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Located centrally in Dallas, it's also close to American Airlines Center and Dallas World Aquarium.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning. Enjoy a leisurely bite to eat at Buzz Brew, the motel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

Best Western Cityplace Inn's 78 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.


Property features

At Best Western Cityplace Inn, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Additional amenities include a business center and laundry facilities.

Guest reviews for Best Western Cityplace Inn

Everyone (9) Business (20) Couples (11) Family (14) Friends (7) Other (6)
3
Everyone

Not bad for just using to sleep downtown after going out but not what I expected from a best western.

By on Mar 14, 2018

3

affordable but cleanliness may need improvement

Everyone

first of all the cleanliness is acceptable for me, howver be aware that behind sofa there was thick dust. not good for the one with kid who like to explore. nonetheless it is affordable and decent enough for me as I only use it for sleep.

By on Jan 7, 2018

4
Everyone

Friendly staff. Clean room. Experience was a good one. Not too far from Park Cities (, which was the reason for us going to Dallas) and didn't have to get back on the interstate to get there.

By on Sep 20, 2017

2

backed up toilet

Everyone

When I got into my room I noticed the toilet was backed up - I immediately called the front desk who said they would not be able to fix it until the morning. I was only staying one night. They offered me a smoking room, which I could not accept due to allergies. Since they would not call anyone in to fix the toilet, I had to go to Denny's 2 blocks away to use theirs.

By on Sep 7, 2017

Review comment responded on Sep 11, 2017

Thank you for taking the time to review us regarding your recent stay. Allow me to apologize on behalf of our hotel for failing to meet your expectations during your visit.  I have shared your feedback with all of my staff to ensure we handle these types of situations differently in the future.   Again, thank you for your time and valuable feedback.  We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Dallas.

3
Everyone

Ok place. Clean - besides the fish moth in the tub.

By on Mar 24, 2017

5
Everyone

Staff was friendly and helpful, rooms were clean,& nice small diner right in the parking lot.

By on Feb 8, 2017

5

birthday weekend getaway

Everyone

Excellent service and very friendly staff...and a great manager Elizabeth...

By on Feb 6, 2017

4

good location close to downtown

Everyone

Good enough, close location, free breakfast.........

By , from texas on Dec 14, 2016

4
Everyone

Good enough, but the cycling AC unit keeps you from having a good nights sleep. It'd be nice to have an AC unit with an always on option for the fan of the unit.

By on Sep 25, 2016

4

extended business stay

BusinessTravelers

Great staff at hotel and terrific amenities. Some of the nicer hotels do not have the amenities that this hotel has, which makes this a great hotel for business trips. Refrigerator, micro wave. Good vending machines. Good breakfast with real milk for the coffee.

By on Jun 4, 2015