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KOI Resort & Residence Da Nang - Inclusive Spa access

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Photo gallery for KOI Resort & Residence Da Nang - Inclusive Spa access

Outdoor pool
Creator video - submitted by Expedia_travel_pro
A large hotel with a swimming pool surrounded by palm trees.
Garden view
Deluxe Studio Ocean Twin | Minibar, in-room safe, desk, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Truong Sa, Ngu Hành Son, 11, Da Nang, 550000
  • Place, Marble Mountains
    ‪2 min walk‬
  • Place, Non Nuoc Beach
    ‪10 min walk‬
  • Place, My Khe Beach
    ‪19 min walk‬
  • Airport, Da Nang (DAD-Da Nang Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Double Room

A modern hotel room with a large bed, a flat-screen TV, a desk, and a bathroom with a glass shower.

Deluxe Double Room

8.0 out of 10
Very good
(1 review)
  • Partial ocean view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Twin Room

7.0 out of 10
Good
(2 reviews)
  • Partial ocean view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

View all photos for Ocean Grand Suite with Pool

Ocean Grand Suite with Pool | Minibar, in-room safe, desk, blackout drapes

Ocean Grand Suite with Pool

10.0 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 1722 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Three-bedroom villa with private pool

Minibar, in-room safe, desk, blackout drapes

Three-bedroom villa with private pool

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 2788 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

View all photos for Four-bedroom villa with private pool

A spacious bedroom with a large bed, a view of palm trees and the ocean through floor-to-ceiling windows, and a modern design with a wooden headboard and a large abstract painting on the wall.

Four-bedroom villa with private pool

  • River view
  • 3122 sq ft
  • 4 bedrooms
  • Sleeps 7
  • 3 King Beds and 1 Twin Bed

View all photos for Three-bedroom bungalow with pool view

Minibar, in-room safe, desk, blackout drapes

Three-bedroom bungalow with pool view

  • 1711 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

View all photos for Four-bedroom beachfront villa with private pool

Four-bedroom beachfront villa with private pool | Minibar, in-room safe, desk, blackout drapes

Four-bedroom beachfront villa with private pool

  • Sea view
  • 3111 sq ft
  • 4 bedrooms
  • Sleeps 7
  • 3 King Beds and 1 Twin Bed

View all photos for Deluxe Studio Double

Minibar, in-room safe, desk, blackout drapes

Deluxe Studio Double

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe Studio Twin

Minibar, in-room safe, desk, blackout drapes

Deluxe Studio Twin

  • Mountain view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

View all photos for Deluxe Studio Ocean Twin

Deluxe Studio Ocean Twin | Minibar, in-room safe, desk, blackout drapes

Deluxe Studio Ocean Twin

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

View all photos for Three-bedroom beachfront villa with private pool

Three-bedroom beachfront villa with private pool | Beach/ocean view

Three-bedroom beachfront villa with private pool

  • Sea view
  • 2799 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

View all photos for Duplex Three-bedroom with pool

Duplex Three-bedroom with pool | Minibar, in-room safe, desk, blackout drapes

Duplex Three-bedroom with pool

  • River view
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe King Room

Minibar, in-room safe, desk, blackout drapes

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Twin Room

  • Sleeps 2

View all photos for Ocean Grand Suite

Minibar, in-room safe, desk, blackout drapes

Ocean Grand Suite

  • Sleeps 2

View all photos for Villa 4-Bedroom

Minibar, in-room safe, desk, blackout drapes

Villa 4-Bedroom

  • Sleeps 7

View all photos for Sapphire villa 3-Bedroom

Minibar, in-room safe, desk, blackout drapes

Sapphire villa 3-Bedroom

  • Sleeps 6

View all photos for Bungalow With Pool View

Minibar, in-room safe, desk, blackout drapes

Bungalow With Pool View

  • Sleeps 6

View all photos for Ruby Beachfront Villa 4-Bedroom

Minibar, in-room safe, desk, blackout drapes

Ruby Beachfront Villa 4-Bedroom

  • Sleeps 7

View all photos for Deluxe Studio With Mountain View

Minibar, in-room safe, desk, blackout drapes

Deluxe Studio With Mountain View

  • Sleeps 2

Deluxe Twin Studio

  • Sleeps 3

Deluxe Studio Ocean Twin

  • Sleeps 3

Duplex Three-Bedroom With Pool

  • Sleeps 6

View all photos for Deluxe Double Studio

Minibar, in-room safe, desk, blackout drapes

Deluxe Double Studio

  • Sleeps 3

Three-Bedroom Villa With Private Pool

  • Sleeps 6

Villa with Ocean View

  • Sleeps 6

Deluxe Double Room with Partial Sea View

  • Sleeps 2

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About the neighborhood

Da Nang

Located in Ngũ Hành Sơn, KOI Resort & Residence Da Nang - Inclusive Spa access is within a 5-minute walk of popular attractions such as Marble Mountains and Non Nuoc Beach. This 174-room, 5-star resort welcomes guests with 3 restaurants, an outdoor pool, and free in-room WiFi.
View more Resorts in Da NangOpens in a new window

What's nearby

  • Marble Mountains - 2 min walk - 0.1 miles
  • Non Nuoc Pagoda - 2 min walk - 0.1 miles
  • Hoa Nghiem Cave - 8 min walk - 0.4 miles
  • Non Nuoc Beach - 10 min walk - 0.6 miles
  • My Khe Beach - 19 min walk - 1.0 mile

Getting around

  • Ga Le Trach Station - 23 min drive
  • Da Nang Intl. Airport (DAD) - 23 min drive

Restaurants

  • ‪Regency Club - ‬14 min walk
  • ‪Table 88 - ‬3 min drive
  • ‪Vive Océane - ‬19 min walk
  • ‪Terrasse Lounge - ‬14 min walk
  • ‪Man Ho Restaurant - ‬16 min walk

About this property

KOI Resort & Residence Da Nang - Inclusive Spa access

KOI Resort & Residence Da Nang - Inclusive Spa access features an outdoor pool, a children's pool, and a gym. You can take advantage of free valet parking, along with a free beach shuttle. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include a steam room, free WiFi in public areas, and meeting rooms.
Guests can expect free WiFi and 55-inch Smart TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include minibars, safes, and phones. Change of towels is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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  • Pool
  • Breakfast included
  • Spa
  • Parking included
9.4 out of 10, Exceptional, 1,233 reviews
$60 nightly
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Kayaking
  • Outdoor pool
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms
  • Conference center
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • On the beach

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Handrails in stairways (55 inches high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Low-height electrical outlets in bathroom
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for VND 1000000.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: VND 1000000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 6:00 PM.

Property is also known as

Koi & Da Nang Da Nang
KOI Resot Residence Da Nang
KOI Resort Residence Da Nang
KOI Resort & Residence Da Nang Resort
KOI Resort & Residence Da Nang Da Nang
KOI Resort & Residence Da Nang Resort Da Nang

Frequently asked questions

Is a free cancellation option available at KOI Resort & Residence Da Nang - Inclusive Spa access?

KOI Resort & Residence Da Nang - Inclusive Spa access provides free cancellation on select room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at KOI Resort & Residence Da Nang - Inclusive Spa access?

As of May 11, 2026, prices found for a 1-night stay for 2 adults at KOI Resort & Residence Da Nang - Inclusive Spa access on May 15, 2026 start from $87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to KOI Resort & Residence Da Nang - Inclusive Spa access?

This resort is situated in Ngũ Hành Sơn, just steps from Marble Mountains and Non Nuoc Beach. You'll also find My Khe Beach and Han River within a short drive.

Will I be able to park at KOI Resort & Residence Da Nang - Inclusive Spa access?

Yes, valet parking is offered for free at the resort. Wheelchair-accessible van parking is also available for guests.

Is there a spa available at KOI Resort & Residence Da Nang - Inclusive Spa access?

Spa services at the resort include massages.

Are there luxury amenities available at KOI Resort & Residence Da Nang - Inclusive Spa access?

Yes, guests can indulge in luxuries such as an outdoor pool, 3 restaurants, and a beach bar at this resort.

Does KOI Resort & Residence Da Nang - Inclusive Spa access feature a casino on the premises?

No, KOI Resort & Residence Da Nang - Inclusive Spa access doesn't have a casino.

Is there an indoor pool at KOI Resort & Residence Da Nang - Inclusive Spa access?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 6:00 PM.

What amenities will couples enjoy at KOI Resort & Residence Da Nang - Inclusive Spa access?

This beachfront resort offers many amenities for couples such as a beach bar and 3 restaurants with some guestrooms featuring a private pool.

Does KOI Resort & Residence Da Nang - Inclusive Spa access have a hot tub?

No, but guests can enjoy a steam room at this resort.

Does KOI Resort & Residence Da Nang - Inclusive Spa access feature a restaurant that includes a breakfast menu?

Yes, KOI Resort & Residence Da Nang - Inclusive Spa access has 3 restaurants, and serves free buffet breakfast each morning.

Does KOI Resort & Residence Da Nang - Inclusive Spa access allow pets to stay free of charge?

No, pets and service animals aren't allowed at KOI Resort & Residence Da Nang - Inclusive Spa access.

Does KOI Resort & Residence Da Nang - Inclusive Spa access have connecting rooms available?

No, there aren't connecting guestrooms at this resort.

How close is the airport from KOI Resort & Residence Da Nang - Inclusive Spa access?

The closest major airport to KOI Resort & Residence Da Nang - Inclusive Spa access is Da Nang Intl. Airport (DAD), which is 7.2 mi away (23 minutes by car).

Can I book a room with a balcony at KOI Resort & Residence Da Nang - Inclusive Spa access?

Yes, some guestrooms at this resort offer a balcony where guests can enjoy ocean and mountain views.

KOI Resort & Residence Da Nang - Inclusive Spa access Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 80 out of 115 reviews
Rating 8 - Good. 8 out of 115 reviews
Rating 6 - Okay. 12 out of 115 reviews
Rating 4 - Poor. 6 out of 115 reviews
Rating 2 - Terrible. 9 out of 115 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

john

Liked: Cleanliness, amenities, property conditions & facilities
The people were nice and the place was brand new. The property has 2 towers with one tower (which was not yet open) being a condo complex. There was a work event in the hotel's ballroom and the music was played extremely loud until 11:30pm. The hotel staff seemed helpless to address the issue. Very frustrating.
Stayed 1 night in Feb 2026

6/10 Okay

Amelia

Stayed 4 nights in Feb 2026

10/10 Excellent

Hung

Stayed 1 night in Jan 2026

10/10 Excellent

Abdul-rahman

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing customer service especially Quang, his customer service was exceptional. Also all the other staff are professional and friendly. Very Clean and higher 5 star hotel.
Stayed 2 nights in Jan 2026

10/10 Excellent

esam

Liked: Cleanliness, amenities, property conditions & facilities
Just amazing !!!
Stayed 2 nights in Jan 2026

10/10 Excellent

KARI, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous resort with top end staff and premises!! This place is just beautiful- even the breakfast/dining room is beautiful. Miss Ba Nguyen was our Host on arrival and she was superb. Our room was gorgeous and spacious. The inclusive buffet breakfast was phenomenal. The pool area and bar is gorgeous and the beach is untouched and goes for miles in both directions. Thanks for a fantastic stay!
At Night
Huge lobby
Room 81042
6am view fr our balcony
Stayed 5 nights in Dec 2025

2/10 Terrible

Piotr

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay ended on a very unpleasant note. At check-out, while we were leaving for the airport, a member of staff accused us of stealing a pair of tongs from an ice bucket. This accusation was rude, unjustified, and embarrassing — especially considering we were staying in one of the hotel’s best rooms. No apology was offered. We were also asked to pay for a shampoo bottle that fell from a slippery shower shelf. The shelf itself is unsafe and could easily cause injury. Rather than showing any concern for guest safety, the focus was solely on charging us for the broken item, which reflects poorly on the hotel’s standards. The hotel itself feels unfinished. Several facilities were not open during our stay, which was not clearly communicated in advance. There is also very little to do in the surrounding area. The nearby beach is not clear or well-maintained — there are cow fields on both sides and a significant amount of rubbish, which makes it far from the idyllic setting advertised. Overall, this experience fell well below what we would expect from a hotel of this level. We would strongly recommend staying closer to the city centre instead, where facilities, cleanliness, and service standards are noticeably better.
Stayed 7 nights in Dec 2025

10/10 Excellent

robert a.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and fast for any request. The complex was beautiful
Stayed 5 nights in Dec 2025

10/10 Excellent

Suketh reddy

Liked: Cleanliness, staff & service, amenities
Very good
Stayed 3 nights in Dec 2025

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was outstanding, with great customer service. The cleanliness of the hotel was excellent.
Stayed 6 nights in Dec 2025

8/10 Good

James

Stayed 7 nights in Dec 2025

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Room was good, the resort has potential…
Stayed 2 nights in Dec 2025

6/10 Okay

lianne

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Water in shower/sink never got warm. We asked to have it fixed but no change. We showered in cold water
Stayed 3 nights in Oct 2025

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked better in person than it did on the website. The food was very good, and the access to the beach was very easy.
Stayed 4 nights in Oct 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Emma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special thanks to Kim for all her help during our trip
Stayed 4 nights in Sep 2025

10/10 Excellent

Terence

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sea was rough during rainy season. However hotel facilities meet all expectations. Meal choices were adequate. Koi resort is a place away from cities, yet a pleasant short distance from Danang and Hoi An. A relaxing 4 nights indeed.
Stayed 4 nights in Sep 2025

6/10 Okay

Rudy

Stayed 2 nights in Sep 2025

2/10 Terrible

Lenair

Disliked: Cleanliness, staff & service, property conditions & facilities
After traveling from Dallas Texas to Da Nang Vietnam, my wife and I were very excited to get to our clean, comfortable, Grand Suite we reserved for my 60th birthday vacation getaway. When we got to our Grand Suite the temperature was at least 79 degrees or hotter because the AC was not working. The staff were already aware that the AC was not working before we were assigned to the suite, but never informed us. The room was invested with ants, the wet bar sink was half full of water with a continuous stream of water running all through the night, the hallways lead to the room hasn’t been vacuumed or clean. Seems like four weeks. They are dead cockroaches. You can see them as you walk the halls the grand suite is so dusty you find yourself sneezing from the dust. The bathroom countertops seem like they haven’t been thoroughly clean for weeks. it was such a letdown and disappointment, but we was too tired to try and find a new place after traveling for so many hours to get to the perfect getaway spot. We thought after three days calling to get the AC working and having 3 to 5 AC people to come out to tell us that they would have to take the entire unit out at 9:30 PM to get the AC working they decide to give us a new room on day three totally unacceptable. I have never been so disappointed.
Stayed 7 nights in Aug 2025

2/10 Terrible

gail

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself was a good size with decent amenities, but the overall cleanliness of the resort was extremely disappointing. The hallways were filthy with visible dirt everywhere. When we checked in, I started sneezing immediately, and it only stopped after I personally cleaned every surface in the room myself. Housekeeping was inconsistent and poorly done. Even after they “cleaned,” I often had to go over everything again. Turndown service was hit-or-miss, and when I called to request basic items like towels or coffee, they would either forget or only show up after a very long wait. On one occasion, I had to request fresh towels because the ones originally provided had hair on them, which is completely unacceptable. The toiletries were also terrible, the shampoo smelled like dish soap, and the body wash did nothing for the skin. One particularly frustrating policy was that Grab (food delivery service) drivers were not allowed onto the premises. This is an unreasonable rule, especially for guests who don’t want to leave the resort but still need to eat. On a positive note, the breakfast buffet had a good variety of options and was enjoyable. The spa was also a highlight, I had a wonderful massage, and the spa staff were friendly and professional. However, the overall experience was overshadowed by the lack of cleanliness and poor service. It was also strange that we were only given one key at check-in despite being two guests.
Stayed 7 nights in Aug 2025

2/10 Terrible

Jamie

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was terrible..The grounds looked nice but the staff are horrible..Bugs, ants, didn't clean rooms..It was hard to get anything from them. Very unhelpful..Air conditioning didn't work..Hair in food..Drinks horrible..its a pretty place with horrible service.
Stayed 8 nights in Aug 2025

10/10 Excellent

Thao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, excellent service. We stayed in the Grand Suite and very happy with it. The suite offered a great view of the beach, city, and Marble mountain. The beach is so beautiful. We loved everything here and will be back whenever we visit Da Nang.
Stayed 1 night in Jun 2025

10/10 Excellent

Minh

Stayed 4 nights in Jun 2025

10/10 Excellent

Shannon, Odessa

Stayed 4 nights in Jun 2025

4/10 Poor

Wilfred

Liked: Cleanliness
Disliked: Staff & service
Receptionist tried to bill my credit card USD 192,674.81 (yes its $192k) twice which led to the bank freezing my card whilst I was in a foreign country. The house keeping staff entered the room while I was changing clothes without giving me any time to cover myself. They just went knock knock and enter under 2 seconds. The air conditioner was not working, despite complaining twice, the staff said it was working. The thermostat was set on 18, and the measured temperature by the thermostat said 25, yet the staff insisted that it was working. My sleep was hampered and the whole trip was a mess. The staff was unhelpful and outright lying. I reached the hotel 5 hours before checkin time after a 14 hours journey. Even though the room was ready, they did not let me enter. They had the room keys in the stash that said ready rooms, yet the receptionist kept insisting that the checkin time is 2 pm. The food was all meat and nothing on the healthy side. The receptionist advised us to visit the Bana Hills during evening and night and said its more fun. Most of the hills close at 6pm and we were not allowed entry to the cable cars. We wasted 2 hours in travel. My friend went for a massage and the masseuse tried to sexually assault him by attempting to by giving him a handjob despite him saying no multiple times.
Stayed 6 nights in Jun 2025