Belmond Sanctuary Lodge5.0 out of 5.0
Recent guest reviews
We stayed two nights at the Sanctuary Lodge. The hotel's proximity to Machu Picchu can not possibly be beaten, and it is definitely worth the effort of booking this hotel months in advance. Most people skimp and stay just one night. Don't! Stay two nights… it makes such a difference. The Our one bedroom suite with its massive patio facing the gorgeous MP mountains, could not have been any more serene! Service is pretty impeccable, food is great, but the wine list, as with many other places in Peru is just so so. There is no spa complex per se, but the spa menu is quite extensive. The treatment rooms are nestled in the hillside. We had our treatments during a rainstorm and the smells and sound of the rain augmented the relaxation of the massages. Our masseuses were so great that we ended up booking them the following day for more treatments! Pros - Location location location - Service - Spa Cons - Wine list
So we took the Hiram Bingham train to Machu Pichu and it seemed logical to stay overnight. We would not need to fight our way down etc. etc.. BIG MISTAKE. The hotel is a total ripoff. You get holiday inn Service and quality for Four Seasons prices! I was totally OK with that... after all the convenience of being at the entrance made it worthwhile. Well, we realized our mistake when we were ready to leave to return to Cusco. The hotel makes no arrangements to get you to your destination. Never mind we were traveling from one Belmont hotel to another!! You are on your own! The bus line can be up to 2 hours long on Sunday (since the locals can visit for free) and at minimum it takes an hour! We had luggage and it was pouring rain. My advice... it’s a day trip. DONT STAY OVER AT THE LODGE. DONT TAKE LUGGAGE... TRAVEL LIGHT AND MAKE IT A DAY TRIP. Hope this helps you avoid the nightmare we had
It was thrilling to spend the night at the Belmond Sanctuary Lodge. Our party was two well-travelled 60-something couples, and we all put our stay on our personal "best hotels ever" list, simply because it was amazing to wake up at the hotel and be able to climb Wayna Picchu early in the morning before it got crowded and hot, and the superior customer service displayed by the management. The hotel went above and beyond getting us to the hotel from the train station, due to a surprise bus strike that had closed down the road to Macchu Picchu. The helpful, and resourceful hotel representative hitched us up with a Police jeep (!) for part of the ride, and then a van came down to bring us to the hotel. This is what I call seriously committed customer service, and we were very grateful for the management's commitment to our safety and comfort. We stayed in 4 Belmond properties this trip, in Cuzco, Lima, and Macchu Picchu, and we were highly impressed with the service at all four. Can't recommend highly enough!
I was welcomed in Sanctuary Lodge by Yuri who is very nice and helpful person, and tried the excellent buffet for lunch just after my Machu Picchu visit. It is an illimited peruvian buffet with ceviche, causa rellena and all you need if you are vegan or not. They also propose free wifi. It was a really good break and I enjoyed it. Desserts were delicious!
This hotel reminded me of hotels in Yosemite Park: Simple lodge like style, nothing fancy, though pricey, but everything kept up well and functioning. And you are right there. Yes, it is outrageously expensive but you are just 30 meters away from the entrance to what you came for. Because of the location it is hard to debate the price. Some people may feel it is a rip off, others won’t. I fall into the latter category because of location and because the restaurant which offers good quality dining was “normal priced”. Breakfast offered a large selection all of good quality and egg dishes were prepared swiftly upon demand. Since the hotel is small, you will not feel being in a crowd. In fact, you feel like being in an exclusive club. The bar offers a free Pisco tasting course which we found interesting and entertaining. The hotel boasts an outside area were to dwell and have snacks and drinks in a garden like setting surrounded by the mountains. If you take the early Waina Picchu hiking tour to see the sun rise, you can be back still in time to have breakfast and relax. The hotel does not offer late check out but has 2 very comfortable showers rooms available for use after check out (and after the hike which will make you yearn for a good shower and a drink in the garden). The shuttle buses which go down to the local village and train station stop 20 meters away from the hotel allowing for maximum use of your Machu Picchu time. We stayed only one night in the hotel, arriving around 10.30 am and left the next day by 3.15 pm and felt we got a good sense of Machu Picchu. Your Machu Picchu entrance ticket allows you 2 entrances on a day and thus you can take a hike and explore a part of Machu Picchu, relax a bit in the hotel and get back into Machu Picchu later in the afternoon when much of the crowd has already left. The hotel staff is very friendly and helpful.
I do not want to do a disservice to the Belmond Sanctuary Lodge. It is a superb hotel literally situated on the door step of one of the greatest sights in the world. If Machu Picchu is on your bucket list this is the only place to stay if you can afford it. Now for the hard part. Machu Picchu simply is not worth the hassles, of which there are many, to get to and visit. Granted its location is spectacular, built on terraces, surrounded by mountains, it is indeed jaw dropping. But that sense of awe is fleeting, and after a short while, you begin to question why did I come all this way for this. The more you learn about the site makes this question more pronounced. First Machu Picchu was largely reconstructed. The large granite stone work that comprise the outlines of the buildings were all reassembled, like a giant jig saw puzzle. And it is a jig saw puzzle missing way too many pieces. If this site was on sea level or more easily accessible, it simply would not be a big deal. Historic sites like Pompeii or Ostia, are infinitely more intact, as are numerous other sites around the world. What is especially problematic is Machu Picchu was constructed in the 1500's. There are entire cities in Europe built in the same period that are still functioning. There are cities, like Rome, where a good part of it are more than a thousand years older. If Machu Picchu occupied a site like Ostia, it would barely be a tourist attraction. There is simply not enough there to go through the hardship and expense to get there. If you want majestic mountain vistas go the Alps, go the Alaska, go elsewhere. Also Machu Picchu is at great risk of becoming over commercialized. Peru is about to kill the goose that lays the golden egg. First off Aquas Calientes is one large hokey tourist trap. There is little redeeming to say about it. To get to Machu Picchu buses start to leave there at about 5:00 AM. That is the only negative about the Belmond Lodge. At 5:30 in the morning, you are awakened to the constant sound of the tour buses arriving. At that time the lines start forming to gain entrance to the site. As our tour guide pointed out, that by staying at the Belmond Lodge, you do not, cannot, get up early and watch the sunrise while having the site nearly to yourself. That is a complete myth and cannot happen. By sunrise there are hundreds of people in line waiting to get in. At least someone in the Peruvian government had the wisdom to ban access by helicopter. Otherwise any peace and quiet would be impossible. The constant parade of buses are bad enough. Lastly, you absolutely need a guide to make sense of the site since the ruins of the buildings are so sparse. You can't begin to figure it on your own even with the best guide book. This was a hard review to write. I was looking for a spot on the Trip Advisor site to do this but couldn't find a topic thread devoted to Machu Picchu separately. So my apologies to the folks at the Belmond Sanctuary Lodge. You run a great hotel, you have a great restaurant, I can only say good things about it. Reviewing the whole Machu Picchu experience is another matter all together.
It took little time for check in but very efficient and very good room service comfortable stay-has little smaller rooms It is next to the Machu picchu -so very easy to go and see whenever weather permits- It was a wonderful experience;;
My husband and I had an amazing stay at the Sanctuary Lodge - the first real stop on our once-in-a-lifetime honeymoon trip. It was exactly what we expected from their website and from our travel provider. The room was small, but well appointed (we actually had a private patio, which many rooms don't). The grounds are impeccably kept, the food in the restaurant was amazing, and we felt welcomed at every turn. Some specific highlights: There was a Pisco tasting in the bar - which was very informative and interactive. The "lemonades" in the restaurant each day were so refreshing after hiking around. The location is incredible. Dealing with the crowds outside the hotel (awaiting buses or just arriving) wasn't too bad, since we didn't really have to leave the hotel during the times when the crowds were largest. Above all, the staff were incredible. The front desk and hotel management made us feel right at home - and the restaurant staff were incredible, even in dealing with food allergies. (And we didn't speak any Spanish.)
Location, location, Location. You can’t beat the location of the Belmond—literally steps away from the entry gate of Macchu Picchu. Once departing from the train at Macchu Picchu Station look for the sign of the Belmond and they will bring your luggage to the Public bus (only form of transport allowed). Check was efficient. We had a suite which had 2bathrooms , a living room that had room for s rollaway , a master and a walk out patio with lounge chairs. All the food and beverages in the fridge and snack bar were included. We also had one breakfast and either a lunch or a dinner. We picked the dinner st it was spectacular. We had an afternoon tea the next day because we were taking the Hiram Bingham train back to Cusco. The hotel is quite expensive but we were very pleased with our stay.
After a harrowing bus ride up the mountain on an unpaved road with no guard rails you arrive at the Sanctuary Lodge located steps away from the entrance to Machu Picchu. There you are greeted by throngs of people either just arriving or just leaving the site. Most of the people will spend a few hours there and leave around 3pm. The site remains open until 5:30pm. So if you are staying overnight you get to spend a few hours exploring with relatively fewer people to contend with. This goes for the early morning hours as well. The service, the food, and the accommodations were excellent given the location. The rooms are not large but they are well appointed and come complete with umbrellas that were extremely useful during our rather rainy visit. There was also a small covered outdoor patio. Yes, it’s pricey but you are paying for the pleasure of having Machu Picchu right next door!
- Free WiFi in rooms and public areas
- Onsite dining
- Concierge services
Within a short walk of Temple of the Condor, Belmond Sanctuary Lodge is within a mile (2 km) of Huayna Picchu. This 5-star hotel has 31 rooms and welcomes guests with 2 restaurants, a full-service spa, and free in-room WiFi. It's in a national park and also close to Manuel Chavez Ballon Site Museum and Aguas Calientes Hot Springs.
Enjoy dining at one of 2 onsite restaurants including Tinkuy Restaurant, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, entertain your taste buds with a drink at the bar/lounge, and mingle with other guests at the free daily manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 9:30 AM.
All 31 rooms feature dryers, iPod docks, and minibars. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with satellite channels and DVD players. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Other amenities include free bottled water, safes, and phones.
Awarded Conde Nast Gold List status in 2012, Belmond Sanctuary Lodge features a full-service spa, free WiFi in public areas, and spa treatment rooms. Transportation is made easy with a train station shuttle. Staff members are on hand to provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this luxury hotel include express check-in, express check-out, and free newspapers.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 2196 reviews