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Hotel Puerta del Cielo

2.5 star property
Hotel in Cuernavaca with a 24-hour front desk and a coffee shop

Choose dates to view prices

Photo gallery for Hotel Puerta del Cielo

Outdoor dining
Outdoor pool, pool umbrellas
Free WiFi
Outdoor pool, pool umbrellas
Exterior

Reviews

3.8 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Free WiFi

Explore the area

View in a map
Av. del Conquistador #156, Col. Lomas de Cortes, Cuernavaca, MOR, 62240
  • Place, Portal D10
    ‪17 min walk‬
  • Place, La Paloma de la Paz
    ‪3 min drive‬
  • Place, Plaza Cuernavaca
    ‪3 min drive‬

Room options

Suite, 1 King Bed, Microwave

  • 161 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

  • 161 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds

  • 161 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Cuernavaca

Hotel Puerta del Cielo places you within a mile (2 km) of Portal D10 and Parish of the Divine Savior. This 14-room hotel welcomes guests with conveniences like a coffee shop/cafe, an outdoor pool, and free in-room WiFi.

What's nearby

  • Portal D10 - 17 min walk - 0.9 miles
  • La Paloma de la Paz - 3 min drive - 1.4 miles
  • Parish of the Divine Savior - 3 min drive - 1.2 miles
  • Plaza Cuernavaca - 3 min drive - 1.7 miles
  • Galerias Cuernavaca Mall - 6 min drive - 4.5 miles

Getting around

  • Benito Juarez International Airport (MEX) - 86 min drive

Restaurants

  • ‪Casa Nila - ‬1 min walk
  • ‪Chaparrito's Tacos - ‬6 min walk
  • ‪Taqueria El Especial - ‬7 min walk
  • ‪Patio 101 - ‬8 min walk
  • ‪Tacos Charmin - ‬9 min walk

About this property

Hotel Puerta del Cielo

Hotel in Cuernavaca with a 24-hour front desk and a coffee shop
Guests staying at Hotel Puerta del Cielo enjoy an outdoor pool, free WiFi in public areas, and a garden. Free parking is available if you drive. Front-desk staff are standing by 24/7 to assist with any requests.
20-inch TVs come with cable channels, and guests can stay connected with free WiFi. Ceiling fans and free toiletries are also standard.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A coffee shop/cafe

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool umbrellas

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch TV with cable channels

More

  • Ceiling fan

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Minimum check-in age: 12

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets (service animals welcome)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM—-11 PM
  • Check-out: 1 PM
  • Minimum check-in age: 12
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • Onsite safety features include a fire extinguisher, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Puerta Cielo Cuernavaca
Hotel Puerta Cielo
Puerta Cielo Cuernavaca
Puerta Cielo
Hotel Puerta del Cielo Hotel
Hotel Puerta del Cielo Cuernavaca
Hotel Puerta del Cielo Hotel Cuernavaca

Frequently asked questions

Are free cancellation options available at Hotel Puerta del Cielo?

Hotel Puerta del Cielo provides free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

What can I see near Hotel Puerta del Cielo?

This hotel is located in Cuernavaca within a short 16-minute walk of Portal D10. You'll also find Cuernavaca Golf Club and Galerias Cuernavaca Mall within a short drive.

Is parking available on site at Hotel Puerta del Cielo?

Yes, self parking is offered for free at the hotel.

Does Hotel Puerta del Cielo have a casino on the premises?

No, Hotel Puerta del Cielo doesn't have a casino.

Will I find an indoor pool at Hotel Puerta del Cielo?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Hotel Puerta del Cielo?

Couples staying at this hotel will appreciate amenities like an outdoor pool plus some guestrooms include kitchenettes and garden views.

Are there hot tubs at Hotel Puerta del Cielo?

No, this hotel doesn't have a spa tub.

Does Hotel Puerta del Cielo feature a restaurant that includes a breakfast menu?

No, Hotel Puerta del Cielo doesn't have a restaurant that serves breakfast.

Will Hotel Puerta del Cielo allow pets to stay free of charge?

No, pets aren't allowed at Hotel Puerta del Cielo though service animals are welcome.

Does Hotel Puerta del Cielo have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Can I book a room with a balcony at Hotel Puerta del Cielo?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or city views.

Reviews

Hotel Puerta del Cielo Reviews

3.8

4.2/10

Cleanliness

4.8/10

Staff & service

3.6/10

Amenities

3.4/10

Property conditions & facilities

4.0/10

Eco-friendliness
Rating 10 - Excellent. 8 out of 188 reviews
Rating 8 - Good. 12 out of 188 reviews
Rating 6 - Okay. 30 out of 188 reviews
Rating 4 - Poor. 37 out of 188 reviews
Rating 2 - Terrible. 101 out of 188 reviews

Reviews

10/10 Excellent

Abel Neri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8 de 10

Podría ser increíble si invirtieran un poco en darle un mantenimiento completo. Incluso los clientes, estaríamos dispuestos a pagar más.
Stayed 1 night in Feb 2025

2/10 Terrible

Miguel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Son muchas las anomalías que puedo describir: 1.-Las instalaciones están en un total descuido. Hacia el balcón que no se cierran las ventanas Y puertas, Techos dañados, habitaciones y herreria despintadas. 2.- Los mosaicos de pasillos y habitaciones en gran parte están rotos. 3.-En LA habitación 1 que es la que me asignaron estaba sucia con telarañas en los techos insectos muertos. Hormigas, fugas de agua en la regadera que ya mancharon el piso del baño por el largo periodo de dicha fuga. 4.- Durante mi estancia, el personal del hotel no hizo la limpieza de mi habitación. 5 .- en mi segunda Noche mientras dormía una cucaracha grande me despertó al andar en mis pies. 6.- los automóviles tienen que quedarse en la calle y el hotel te advierte que no se hacen responsables de tu coche. 7.- El area del jardin no es como se ve en las fotos. No se antoja estar en ella descansando. Nota: yo me tuve que quedar. porque ya no había disponibilidad en otros hoteles. yo estaba en cuernavaca, para asistir a una boda.
Stayed 2 nights in Oct 2023

2/10 Terrible

Francisco

Stayed 1 night in Jul 2023

4/10 Poor

Xanat

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No nos quedamos en el hotel ya que está sucio y descuidado, no cuenta con estacionamiento vigilado y en el momento de nuestra visita no había agua en las habitaciones. Reservé una habitación con dos camas y me querían ofrecer de una cama solamente, salí corriendo.
Stayed 1 night in Apr 2023

2/10 Terrible

Christian stephano

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hideous and inappropriate

It was horrible I don't recommend anyone to go here, the place is dirty and very old it had a really bad smell and was not suited for staying, bed was also dirty and the room was not very well taken care of
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty bad, stay away

There's no fence or protection in the parking area. There's no reception, they're are watching tv all night, this and the constant phone ringing is heard loud in the rooms. They asked me to pay cash, the pos "wasn't working", but I suspect the don't have any. I had to take a trip to the ATM. The entrance stairs and hall are not covered, you'll get wet as I did, if it rains. The hallways get wet. The bathroom an closet area are pretty runned down. There are a lot of spiderwebs and old paint in the ceiling. Bedding and towels were good. There was not hot water. I was on a business trip and was to tired to complain (to who?). I didn't use the pool but I didn't seem apealling either. I could understand cheap but not neglected.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Lior

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s really bad, dirty dilapidated and there was no hot water
Stayed 1 night in Nov 2019

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel in Cuernavaca

Terrible and disgusting, dirty, broken down, stinky building with mattresses, sheets and blankets from 1970, it appears. Sliding patio door did not close or have a lock. Front door to room likewise did not lock or even close! Leaking shower noise, water damage to wall and paint throughout hotel, rooms, and bathroom. Terrible service. 2 men present didd anit say a word to me, did not offer to help with bags. Entire hotel smelled like open sewage.
Stayed 2 nights in Jul 2019

10/10 Excellent

Rodrigo

Simple but clean and friendly. We only stayed a night after a wedding, and we slept easily in peace and silence. Great option on a budget.
Stayed 1 night in Nov 2018

2/10 Terrible

Noe

Disliked: Cleanliness, property conditions & facilities, room comfort
Not very clean
Stayed 1 night in Dec 2017

2/10 Terrible

Lourdes, san Antonio, tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE PLACE

I did not even stay at the hotel! It is a horrible place! No parking lot, actually is not even a Hotel all dirty and damaged. There were no other guests to stay so it is a creepy place with no maintenance at all! The photos published might have been taken 40years ago! TERRIBLE, TERRIBLE EXpedia should eliminate this place from the catalog!!
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities

Misrepresented

Hotel is cheap yes, but I have stayed at many budget hotels and this was sub-standard. and has been let go badly. Should not be listed on Expedia. Hotel sign was dirty and a banner, not a permanent sign. Dark and dingy reception down dirty cement staircase. Said breakfast included, not so. Nothing to buy at the hotel, not even water. Ten minute walk to convenience store (OXXO).Staff were friendly enough. Grounds could be nice but all dirty plastic tables and chairs with torn plastic cloths. My room was clean and had hot water, towels, soap but missing tiles, peeling plaster, fixtures black and grubby. Pool was not well made. Could be a nice place if someone would put some investment into it.
Stayed 2 nights in Dec 2017

4/10 Poor

Alfredo

Disliked: Cleanliness, staff & service, property conditions & facilities
Mala habitación sucio
Stayed 1 night in Aug 2025

2/10 Terrible

Moises

Stayed 1 night in Jul 2025

2/10 Terrible

Luis Enrique

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Todo feo, había cucarachas muertas, un alacrán, olía a veneno, nada que ver como en las fotos, horrible, si puede nunca vayan a ese lugar
Stayed 1 night in Jun 2025

2/10 Terrible

Alexa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada que ver en las fotos, el pasto seco la alberca en muy malas condiciones, no está fumigada, el servicio del hotel precario, no respetan la reservación, mil cosas mas
Stayed 4 nights in Apr 2025

2/10 Terrible

Viridiana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Mal lugar
Stayed 1 night in Apr 2025

4/10 Poor

Rosa María Torres

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Es vieja, los muebles viejos…. No tenían terminal para cobrarme tuve que pagar en efectivo….
Stayed 1 night in Apr 2025

6/10 Okay

Rubén

Stayed 1 night in Mar 2025

2/10 Terrible

Susan

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
todo a excepción de las mañanas , mi habitación quedo cerca del restaurante y desde las 5 am están sonando los platos y las platicas de los empleados, todo se acuchaba, por mas que querías dormir un poco mas , no se podia
Stayed 2 nights in Feb 2025

4/10 Poor

Abril

Business traveler
Disliked: Cleanliness

Sin condiciones limpias

Mucha caca de gato en todos lados
Stayed 1 night in Jan 2025

2/10 Terrible

René

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fraude!

No me quedé, el servicio no corresponde con lo que promocionan. Literalmente es otro hotel, las fotos en la plataforma no son las del hotel es un FRAUDE, tuve que hospedarme en otro lado. Espero me hagan el reembolso
Stayed 1 night in Dec 2024

2/10 Terrible

Antonio

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Las fotos no son actuales, lamentable estado del hotel en general.
Stayed 1 night in Dec 2024

2/10 Terrible

Karla

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
No es lo que se publica en las fotos, está my deteriorado y abandonado. El costo elevado para las instalaciones y lo descuidado que está. No volvería a regresar
Stayed 2 nights in Dec 2024

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