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Recent guest reviews

Came to Cuernavaca for two days. This hotel is in the same complex as the Fiesta hotel on the main road in from Mexico City. Room was small but had everything I needed. Fekt like an Ibis. Simple, free breakfast. Pool was great.

The bedroom was very comfortable, breakfast was good, as well as security and good location. The reception was quick and the receptionist very friendly, the price of the room is within the standard in Cuernavaca. I really enjoyed my stay, I highly recommend it.

One is a good option. Rooms are clean, small yet comfortable. The only thing they need to improve ASAP, it´s their included breakfast buffet. Parking lot could use some help, since 1 parking attendant is not enough.

Booked hotel One Cuernavaca for a stay, got debited right amount and confirmed room by hotel same day. At arrival hotel employee Juan V confirmed they where overbooked and despite having a confirmation and a payed bill, no room was available. No solution was offered by hotel, what lead to a very uncomfortable situation, having a late night arrival and left alone with no room for this night. The employee confirmed only there is no room and acted as "this can happen"...personally I think this is the worst experience for a hotel guest and should never happen without been offered a solution/alternative, less as local unknown tourist and in an insecure environment. Can not recommend this hotel.

The hotel offers a very good option if you are travelling from Mexico City to the Pacific coast as its location on the main highway through Cuernavaca is an optimal place. Good, fast service for travelling on a budget. The rooms are clean.

Rooms are ok and clean but extremely small. There is little parking space so the hotel staff needs to keep moving the cars around which is not ideal. Asked for extra pillows they said they didn't have any available because other people asked for them earlier. Not really good for family but rather a place to sleep while on business or just passing through. If visiting the city there are much better options for the price.

As I said, a nice clean room every day. Nice Continental breakfast. Readily available taxi service. It is difficult to leave there and go anywhere on foot as the road is under construction and there is no sidewalk. This also prevents people from randomly wandering in, so there's that. Staf is very friendly and helpful.

Is a nice hotel if you need efficient lodging and nothing else. The facilities are clean and well maintained, staff is nice and attentive, rooms are clean and in good shape. There is no amenities which for me was ok as I was not planning to stay at the hotel more that necessary.

If you are travellng "on the run" from Mexico City towards the Central Pacific coast of Mexico, this hotel will very much satisfy your needs. Located in Cuernavaca, just to the side of the highway that connects Mexico City with Acapulco, the hotel offers a convenient option for a quick stop. The infrastructure is brand new, accommodations are simple but comfortable and service is fast and efficient. The hotel is located at walking distance from Galerias shopping Center and from several restaurants; you can also take your car and drive to the center of Cuernavaca a city which offers a "million" beautiful things to do... In general it offers a very good value for your money.

Apart from an unfair tariff (almost twice their normal price) this hotel opened their activity with a lack of commitment from their employees and the manager in chart. Basically they offered one thing and later they make last minute changes of your rooms with very unrealistic explanations. too sad to say because I was a fan of Hotel One. Hope in the future better hotel chains economic categoriy will be the alternative to this lack of interest of this chain to customer's needs. as an example their online service attention like call center, phone, twitter and facebook no respond nor interest at all for this . I will stay in the room decided by manager not by me even though I paid in advance earlier, because trip road was long and I am tired but so sad to experienced this, my wish no one else go through this again as a tourist or business needs :(

Carretera Mexico Acapulco KM 88.6 s/n Cuernavaca MOR

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

One Cuernavaca places you next to Earliest 16th Century Monasteries on the Slopes of Popocatepetl and within a mile (2 km) of Galerias Cuernavaca Mall. This 3-star hotel has 125 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.


Start your day off right with a free continental breakfast, served each morning from 7 AM to 10 AM. Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.


One Cuernavaca's 125 air-conditioned rooms provide coffee makers, safes, and desks. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Free toiletries are also standard.

Property features

One Cuernavaca features an outdoor pool, free WiFi in public areas, and a meeting room. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include a business center and laundry facilities.

Room options

Superior Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Superior Room, 2 Double Beds

2 Double Beds | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

% of guests recommend this hotel

Total of 420 reviews

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