Slow check-in: for 10 min my reservation was looked for in spite of presenting a copy to the reception. Then a room was given but NOT one we paid for, we protested and it was replaced to a very nice one. "Continental" breakfast was a joke: coffee, juice and toast - we paid for it separately at reservation and got special tickets with multiple indications that tip is not included - but a meal for lunch and dinner was truly excellent. Service at restaurant was "surprising": a waiter forgot to bring a bread, a knife for meat and then ... a bill, as a result we looked over the restaurant how to pay. It was also pretty annoying to see in restaurant construction workers in dirty clothes moving around. It was also not a pleasure to see construction garbage kept at parking lot. Leaving we discovered in our room a person who came in our absence to check minibar! I would qualify this "hotel" as rooms attached to tennis courts. Noise from the road specially in the morning is very bad It is certainly overpriced. Surely, we will not return to this place to stay overnight but to have lunch or dinner - it might be.
Bed was hard ants in restroom old hotel giving it the old hacienda feel not bad for what you paid for
The hotel is beautiful. However the staff at the restaurant is terrible and the beds are hard as a Rock! Never staying here again.
Room was not clean at all, specially the bathroom, the toilet was dirty and we found a dead bug on the floor. We ordered dinner to the room and the tray stay outside of the room more than 20 hours we even call to get it removed but they didn't.
Excelent place to stay for many days. The staff are really nice, we fill like a own home.
This hotel is located at the north part of Cuernavaca It is a private tennis club with a very nice pool and games for the kids Has a restaurant on-site that closes at 10:30 pm, not many restaurants or any other attractions nearby A lot of vegetation on the hotel You can order food and drinks from the pool Water in the pool was warm
I stay 320 night a year in hotels, my Starwood platinum membership proves it. Racquet is a private club with a few rooms that they decided to rent as hotel. The infrastructure is pretty good for a private club but is poorly managed since their main business is not hospitality, they are more focused into serving the club members on their lunch time than taking care of guests. There is no air conditioned on the standard rooms so linens and the room in general is humid and dusty. So if you are allergic stay away because your night will be a nightmare. We did not eat at the hotel, although I ordered a coffee on the main lobby but it never arrived, I served it my self and they did not even noticed. The lady at the reception had been working there for tree years; when I asked details about the rooms she answered me that she did not know the rooms. Come on, is like selling a car without ever riding one. I try to write my reviews on an honestly and reasonable matter, and this is not the hotel for me. I wont stay there again.
The hotel and location were beautiful. The staff were very courteous and helpful. We enjoyed the outdoor restaurant and peacefullness.
the pool is too little an cold the rooms are very old and the tvs way too old nice bathroom the kitchen is ok
Excellent breakfast buffet, very good seervice over all
VERY FRIENDLY STAFF, FOOD WAS PRETTY GOOD, ROOMS ARE CLEAN, GOOD SIZE AND VERY COMFY!
Beautiful hacienda hotel. if you are looking for a weekend with your couple, this will work, if you stay for more days I think you might get bored.Has a beautiful restaurant, very clean rooms, but it was a little bit noisy in the nights(cars)and the pool is not so great
Located in Rancho Cortes, Racquet Cuernavaca is adjacent to Earliest 16th Century Monasteries on the Slopes of Popocatepetl and within a mile (2 km) of La Paloma de la Paz. This 52-room, 4-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with cooked-to-order breakfast, available for a fee from 7:30 AM to noon.
All of Racquet Cuernavaca's 52 air-conditioned rooms provide minibars, coffee makers, and safes. Guests can expect free WiFi and 32-inch plasma TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and ironing boards.
Guests of Racquet Cuernavaca enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet parking is available if you drive. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this spa hotel include a health club, outdoor tennis courts, and free WiFi in public areas.
Slow check-in: for 10 min my reservation was looked for in spite of presenting a copy to the reception. Then a room was given but NOT one we paid for, we protested and it was replaced to a very nice one. "Continental" breakfast was a joke: coffee, juice and toast - we paid for it separately at reservation and got special tickets with multiple indications that tip is not included - but a meal for lunch and dinner was truly excellent. Service at restaurant was "surprising": a waiter forgot to bring a bread, a knife for meat and then ... a bill, as a result we looked over the restaurant how to pay. It was also pretty annoying to see in restaurant construction workers in dirty clothes moving around. It was also not a pleasure to see construction garbage kept at parking lot. Leaving we discovered in our room a person who came in our absence to check minibar! I would qualify this "hotel" as rooms attached to tennis courts. Noise from the road specially in the morning is very bad It is certainly overpriced. Surely, we will not return to this place to stay overnight but to have lunch or dinner - it might be.
Bed was hard ants in restroom old hotel giving it the old hacienda feel not bad for what you paid for
Dear Adrian: Thanks for your preferance, we hope to see you in the next future, Regards
The hotel is beautiful. However the staff at the restaurant is terrible and the beds are hard as a Rock! Never staying here again.
Dear Raquel: Tanks for your visit and take the time to share us your opinion about the hotel. We wil work in the points you mentioned above, Regards,
Room was not clean at all, specially the bathroom, the toilet was dirty and we found a dead bug on the floor. We ordered dinner to the room and the tray stay outside of the room more than 20 hours we even call to get it removed but they didn't.
Dear Enrique: Thanks for your visit and coments, we will work in the items you mentioned, Regards,
Excelent place to stay for many days. The staff are really nice, we fill like a own home.
Dear Clara, thank you for your preference and kind comments. It has been a pleasure to host you. We deeply hope to have more opportunities to receive and attend you as deserved. Sincerely
This hotel is located at the north part of Cuernavaca It is a private tennis club with a very nice pool and games for the kids Has a restaurant on-site that closes at 10:30 pm, not many restaurants or any other attractions nearby A lot of vegetation on the hotel You can order food and drinks from the pool Water in the pool was warm
I stay 320 night a year in hotels, my Starwood platinum membership proves it. Racquet is a private club with a few rooms that they decided to rent as hotel. The infrastructure is pretty good for a private club but is poorly managed since their main business is not hospitality, they are more focused into serving the club members on their lunch time than taking care of guests. There is no air conditioned on the standard rooms so linens and the room in general is humid and dusty. So if you are allergic stay away because your night will be a nightmare. We did not eat at the hotel, although I ordered a coffee on the main lobby but it never arrived, I served it my self and they did not even noticed. The lady at the reception had been working there for tree years; when I asked details about the rooms she answered me that she did not know the rooms. Come on, is like selling a car without ever riding one. I try to write my reviews on an honestly and reasonable matter, and this is not the hotel for me. I wont stay there again.
The hotel and location were beautiful. The staff were very courteous and helpful. We enjoyed the outdoor restaurant and peacefullness.
the pool is too little an cold the rooms are very old and the tvs way too old nice bathroom the kitchen is ok
Excellent breakfast buffet, very good seervice over all
Dear Customer: We appreciate you taking the time to share your experience with us during your stay in Cuernavaca Rest assured that we will review all the points you mention and work with the areas involved. We hope to give us once again the opportunity to serve you in the near future. Regards