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Hotel El Castillo

2.0 star property

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Photo gallery for Hotel El Castillo

Courtyard
Romantic Room, Courtyard View | Bathroom | Shower, rainfall showerhead, towels, soap
Indoor pool
Deluxe Room, Multiple Beds, Smoking, Garden View | Courtyard view
Superior Suite, City View | Terrace/patio

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, MOR, 62300
  • Place, El Tepozteco National Park
    ‪1 min walk‬
  • Place, Galerias Cuernavaca Mall
    ‪18 min drive‬
  • Place, Cuernavaca Cathedral
    ‪33 min drive‬

Room options

View all photos for Romantic Room, Courtyard View

Romantic Room, Courtyard View | Down comforters, free WiFi

Romantic Room, Courtyard View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Down comforters, free WiFi

Standard Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room

Family Double Room | Down comforters, free WiFi

Family Double Room

  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Suite, City View

Superior Suite, City View | Down comforters, free WiFi

Superior Suite, City View

  • City view
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 King Sofa Beds

View all photos for Luxury Room, Balcony, Courtyard View

Luxury Room, Balcony, Courtyard View | Down comforters, free WiFi

Luxury Room, Balcony, Courtyard View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Smoking, Garden View

Deluxe Room, Multiple Beds, Smoking, Garden View | Down comforters, free WiFi

Deluxe Room, Multiple Beds, Smoking, Garden View

  • Garden view
  • 438 sq ft
  • Sleeps 7
  • 1 King Bed, 1 King Sofa Bed and 1 Queen Bed

About the neighborhood

Cuernavaca

Located within a leisurely stroll of El Tepozteco National Park, Hotel El Castillo is within a 10-minute drive of Parish of the Divine Savior. This 17-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.

What's nearby

  • El Tepozteco National Park - 1 min walk - 0.0 miles
  • Galerias Cuernavaca Mall - 18 min drive - 3.8 miles
  • Forum Cuernavaca - 21 min drive - 5.9 miles
  • Tabachines Golf Club - 31 min drive - 9.6 miles
  • Cuernavaca Cathedral - 33 min drive - 10.5 miles

Getting around

  • Benito Juarez International Airport (MEX) - 97 min drive

Restaurants

  • ‪Pozole Lupilla - ‬4 min drive
  • ‪Barbacoa el Hidalgense - ‬10 min walk
  • ‪The Italian Coffe - ‬6 min drive
  • ‪Los Molcajetes - ‬17 min walk
  • ‪El Colibrí - ‬5 min walk

About this property

Hotel El Castillo

Guests of Hotel El Castillo enjoy features like an indoor pool, free WiFi in public areas, and laundry facilities. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Beds sport down comforters and bathrooms offer rainfall showers. Portable fans are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking options include a garage

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Portable fan

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs and cats only
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Heated pool maintenance fee: MXN 100 per stay
  • Laundry fee: MXN 100

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:30 PM
  • Check-out: 1:00 PM
  • Minimum check-in age: 15
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 9:30 AM to 9:00 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel El Castillo Hotel
Hotel El Castillo Cuernavaca
Hotel El Castillo Hotel Cuernavaca

Frequently asked questions

Is a free cancellation option available at Hotel El Castillo?

Hotel El Castillo provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

What can I see close to Hotel El Castillo?

This hotel is located in Cuernavaca within a short 13-minute walk of El Tepozteco National Park. You'll also find Galerias Cuernavaca Mall and AVERANDA within a short drive.

Is parking available on site at Hotel El Castillo?

Yes, self parking is offered for free at the hotel.

Does Hotel El Castillo include a casino at the property?

No, Hotel El Castillo doesn't have a casino.

Will I find an indoor pool at Hotel El Castillo?

Yes, this hotel has an indoor pool. Guests have pool access between 9:30 AM and 9:00 PM.

What do couples enjoy most about Hotel El Castillo?

Couples staying at this hotel will appreciate amenities like a down comforter and a rainfall showerhead as well as an indoor pool.

Are there hot tubs at Hotel El Castillo?

Yes, this hotel offers private indoor spa tubs in some guestrooms.

Does Hotel El Castillo feature a restaurant that includes a breakfast menu?

No, Hotel El Castillo doesn't have a restaurant that serves breakfast.

Will Hotel El Castillo allow pets to stay for free?

Yes, cats and dogs can stay for free at Hotel El Castillo.

Does Hotel El Castillo have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies at Hotel El Castillo?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or city views.

Hotel El Castillo Reviews

Reviews

6.0
Rating 10 - Excellent. 14 out of 48 reviews
Rating 8 - Good. 6 out of 48 reviews
Rating 6 - Okay. 8 out of 48 reviews
Rating 4 - Poor. 5 out of 48 reviews
Rating 2 - Terrible. 15 out of 48 reviews

6.4/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Melissa

Stayed 1 night in Nov 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Jul 2025

6/10 Okay

Allan Gilberto

Liked: Property conditions & facilities
Aceptable a secas
Stayed 1 night in Aug 2024

6/10 Okay

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Agradable sencillo
Stayed 1 night in Nov 2025

8/10 Good

monica

Traveled with family
Liked: Cleanliness, staff & service, amenities
Muy apacible lugar
Stayed 1 night in Nov 2025

2/10 Terrible

Ariadna Alejandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una muy mala experiencia, no reservaron la habitación que pedí, apesar de eso decidi quedarme pero me asignaron una habitación sin cerrojo y con una sola cama cuando iba con mi hijo por lo que cancele en ese momento la habitación y me retiré a buscar otro en ese momento. La verdad, no lo recomiendo, es mejor ir directamente y si te conviene y convence adelante, pero nada que ver con lo que ofrecen en la aplicación. La verdad una decepción!!
Stayed 1 night in Oct 2025

2/10 Terrible

Enrique

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No contaba con agua el inodoro, no tenia jaban de manos ni para bañarse, no tenia agua caliente, tenia insecto vivos y muertos la habitación, las sabanas no se veian limpias, nos tuvieron que abrir otra habitación para ir al wc, en la recepción ni me daban buena información. Del tiempo que tengo utilizado Expedia es el peor hotel que he ido con mi familia.
Stayed 1 night in Sep 2025

10/10 Excellent

Joseph

Stayed 1 night in Aug 2025

4/10 Poor

Ara

Traveled with family
Disliked: Cleanliness, staff & service
No coincide con las fotos de publicidad
Stayed 1 night in Jul 2025

2/10 Terrible

Luis Arnulfo

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia fue desagradable, la piscina no estaba en servicio ni el restaurante, el baño con sarro
Stayed 2 nights in Jun 2025

6/10 Okay

Juan P

Stayed 1 night in May 2025

10/10 Excellent

Leonor

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Apr 2025

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Habitación descuida y no había cable

Stayed 1 night in Apr 2025

4/10 Poor

Priscilla

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

6/10 Okay

Fernando

Traveled with partner
Disliked: Amenities
El servicio de telefono no hay, y en la primer gabitacion q me dieron no funcionaba la television y no habia toalla adicional y en la segunda havia hormiguitas en la habitacion
Stayed 1 night in Feb 2025

6/10 Okay

Liliana

Traveled with group
Stayed 1 night in Jan 2025

2/10 Terrible

miguel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

José Martín

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Rudyard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Ana

Stayed 2 nights in Dec 2024

4/10 Poor

Nabora

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Las fotos estaban muy bonitas y el resultado fue otro totalmente diferente. Nada que ver con lo que venden, nada recomendable
Stayed 1 night in Dec 2024

6/10 Okay

Daniela

Stayed 2 nights in Dec 2024

2/10 Terrible

Montserrat

Traveled with family
No respetaron mi reservación, simplemente dijeron que no les habían pasado el “papelito” en donde las ponían y que yo no estaba registrada
Stayed 1 night in Nov 2024

2/10 Terrible

Penny

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No me gustó para nada que pongan que es un hotel, y lo pinten bonito, cuando no es así Al llegar vimos que era un motel y de muy mala calidad
Stayed 1 night in Oct 2024

10/10 Excellent

Ricardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar y tranquilo
Stayed 1 night in Oct 2024