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Hotel Spa Santa Ana

3.0 star property

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Photo gallery for Hotel Spa Santa Ana

Outdoor spa tub
Gift shop
Indoor spa tub
Check-in/check-out kiosk
Exterior detail

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Pdte. Córdova, Cuenca, Azuay
  • Place, Calderon Park
    ‪2 min walk‬
  • Place, New Cathedral of Cuenca
    ‪3 min walk‬
  • Place, Río Tomebamba & Calle Larga
    ‪7 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪6 min drive‬

Room options

View all photos for Queen Room

In-room dining

Queen Room

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Superior Double Room

  • 178 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed

View all photos for Triple Room

Triple Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Triple Room

  • 213 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Quadruple Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 3 Twin Beds

View all photos for Suite

Suite | Soundproofing, iron/ironing board, free WiFi, bed sheets

Suite

  • 391 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Cuenca

Located in Downtown Cuenca, Hotel Spa Santa Ana is next to Calderon Park and Convent of the Assumption. This 30-room, 3-star hotel welcomes guests with free breakfast, a full-service spa, and free in-room WiFi.

What's nearby

  • Calderon Park - 2 min walk - 0.1 miles
  • New Cathedral of Cuenca - 3 min walk - 0.2 miles
  • University of Cuenca's Orchid Garden - 5 min walk - 0.3 miles
  • Río Tomebamba & Calle Larga - 7 min walk - 0.4 miles
  • Alejandro Serrano Aguilar Stadium - 12 min walk - 0.7 miles

Getting around

  • 14n - Antonio Borrero Station - 6 min walk
  • Gaspar Sangurima Tram Station - 12 min walk
  • Cuenca (CUE-Mariscal Lamar) - 12 min drive

Restaurants

  • ‪Nevius Coffee Rooftop - ‬1 min walk
  • ‪hostal | bar yakumama - ‬3 min walk
  • ‪Angelus by Tutto Freddo - ‬3 min walk
  • ‪Sunrise Cafe - ‬4 min walk
  • ‪Negroni - ‬3 min walk

About this property

Hotel Spa Santa Ana

A full-service spa, a steam room, and free WiFi in public areas are featured at Hotel Spa Santa Ana. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this spa hotel include a business center, an arcade/game room, and laundry facilities.
32-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Relax with a rainfall shower. In-room massages are available, and other amenities include ironing boards and wardrobes or closets.
Recreational amenities at the hotel include a steam room.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Sala Murillo. The spa is equipped with a sauna and a hot tub. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 80 meeting rooms
  • Business center

Full-service spa

  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Elevator (61 inch wide door)
  • Handrails in hallways (59 inches high)
  • Lever door handles
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Restaurant dining guides

More

  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 15 per pet, per day
  • 2 total pets
  • Service animals exempt from fees

Property payment types

Important information

Fees

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 15
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

suites y spa Santa Ana
Hotel Spa Santa Ana Hotel
Hotel Spa Santa Ana Cuenca
Hotel Spa Santa Ana Hotel Cuenca

Frequently asked questions

Is a free cancellation option available at Hotel Spa Santa Ana?

Hotel Spa Santa Ana provides free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on our site.

What's there to see close to Hotel Spa Santa Ana?

This hotel is situated in Downtown Cuenca, just steps from Calderon Park and Convent of the Assumption, and within a short walk of Río Tomebamba & Calle Larga. You'll also find University of Cuenca's Orchid Garden and Plaza Rotary Market less than a mile away.

Is parking available on site at Hotel Spa Santa Ana?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Hotel Spa Santa Ana?

Sala Murillo is the name of the hotel's full-service spa available for guests to enjoy.

Does Hotel Spa Santa Ana have a casino on the premises?

No, Hotel Spa Santa Ana doesn't have a casino.

Is there an indoor pool at Hotel Spa Santa Ana?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Spa Santa Ana?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and a full-service spa.

Are there hot tubs at Hotel Spa Santa Ana?

Yes, guests can enjoy a spa tub at this hotel.

Does Hotel Spa Santa Ana feature a restaurant that includes a breakfast menu?

Yes, Hotel Spa Santa Ana serves free continental breakfast each morning from its restaurant.

Does Hotel Spa Santa Ana allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hotel Spa Santa Ana for a fee of USD 15 per pet, per day.

Does Hotel Spa Santa Ana have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Spa Santa Ana?

The closest major airport to Hotel Spa Santa Ana is Cuenca (CUE-Mariscal Lamar), which is 2 mi away (12 minutes by car).

Are there rooms with balconies at Hotel Spa Santa Ana?

No, you won't find guestrooms with balconies at Hotel Spa Santa Ana.

Hotel Spa Santa Ana Reviews

Reviews

6.6
Rating 10 - Excellent. 8 out of 28 reviews
Rating 8 - Good. 4 out of 28 reviews
Rating 6 - Okay. 7 out of 28 reviews
Rating 4 - Poor. 5 out of 28 reviews
Rating 2 - Terrible. 4 out of 28 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Leon

The place is nothing like in the promotional photos, the room was small, not enough towels, TV didn't work, window is indoors so no sun light and ventilation, extremely noise due to the fact that rooms are very close to each other and the noice comes from other rooms, from the corridor, from the main entrance, etc. We couldn't sleep all night due to noise neighbors. Limited facilities with a lot of inconveniences.
Stayed 1 night in Nov 2025

6/10 Okay

Isac

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa, jacuzzi and pool not included in the prize for the room
Stayed 1 night in Jul 2025

6/10 Okay

edwin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast didnt get serve what I need make me wait for a long time for nothing. The rest everything was good and clean.
Stayed 1 night in Jul 2025

10/10 Excellent

Juan

Liked: Property conditions & facilities
Stayed 13 nights in Feb 2025

10/10 Excellent

Yael

Stayed 2 nights in Jan 2025

2/10 Terrible

Augusta

Stayed 2 nights in Jun 2024

6/10 Okay

Maria, Kissimmee

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

2/10 Terrible

Daryoosh

Stayed 2 nights in Oct 2023

4/10 Poor

Javier, brooklyn

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is NOT a 3 star hotel or even close to it. Really felt more like a Hostal to be honest. Super noisy-bring ear plugs. Area is great though and right in the middle of it all.
Stayed 1 night in Sep 2023

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
The spa facilities not working, pool looked dirty.
Stayed 1 night in Jan 2023

2/10 Terrible

Jaime

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nooo me gusto nada pues ,llegamos y en el baño solo havia un Rollo de papel higienico casi por terminar,en la cama 2 toallas enrrolladas,humedas,y sucias,baje y Reclame y mejor dieron unas secas,y luego tenia que madrugar a viajar y nooo huvo agua ni para lavarse la cara,y el precio de estadia,superior a otros que he estado en cuenca ,con mejor servicio y mejor atencion me senti Robado pues cobraron por adelantado,ese citio es una porqueria
Stayed 2 nights in Dec 2022

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuenca stay

I liked my stay in this hotel. Good service, pro stuff.
Stayed 1 night in Nov 2022

4/10 Poor

Ricardo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very pretty, very nice staff. Those are the only compliments that Ican give.
Stayed 2 nights in Sep 2022

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and very polite.
Stayed 2 nights in Jul 2022

4/10 Poor

Melina

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Habitación húmeda, fria, con polvo. Deben incluir cobijas más abrigadas en la cama, las solicité y no me ayudaron.
Stayed 1 night in Nov 2025

10/10 Excellent

LUOFENG

Stayed 1 night in Aug 2025

8/10 Good

Helen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Verónica

Traveled with family
Disliked: Staff & service
No respetan la tarifa de la app. Me cobraron un adicional, por un niño que lo inclui al momento de reservar.
Stayed 1 night in Sep 2024

6/10 Okay

fran

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
la piscina , hidro masaje deberían estar en mejores condiciones. De ahí el lugar me parece muy bien para pasar una noche.
Stayed 1 night in Aug 2024

2/10 Terrible

David, GUAYAQUIL

Disliked: Cleanliness, staff & service, amenities
La ducha estaba tapada y el lava manos. Nunca lo arreglaron. Pedí un día más y luego de darme una tarifa; la subieron casi al doble
Stayed 3 nights in Aug 2024

8/10 Good

Javier

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casi casi

La habitación un poco pequeña pero con lo básico, me hubiese gustado contar al menos con una botella de agua en la nevera, que aunque tenía estaba vacía
Stayed 2 nights in Jul 2024

4/10 Poor

CARLOS FERNANDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Odette

Liked: Staff & service, property conditions & facilities, room comfort

Entrada a piscina

Atencion buena Espacio agradable Solo k el area de entrada a la piscina estaba llena de agua
Stayed 1 night in Feb 2023

8/10 Good

Joel

Stayed 1 night in Oct 2022