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San Juan Hotel

3.5 star property

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Photo gallery for San Juan Hotel

Spa
Free daily continental breakfast
Terrace/patio
An interior with an arched doorway, a wooden floor, a table with a vase of flowers, and a framed picture on the wall.
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Business services

Explore the area

View in a map
General Torres 9-59 y Gran Col, Cuenca, Azuay, 10150
  • Place, Calderon Park
    ‪2 min walk‬
  • Place, New Cathedral of Cuenca
    ‪2 min walk‬
  • Place, Convent of the Assumption
    ‪2 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪10 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room | Minibar, desk, free WiFi, bed sheets

Standard Twin Room

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | Bathroom | Hair dryer, towels

Standard Double Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Triple Room

Standard Triple Room | Minibar, desk, free WiFi, bed sheets

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Family Room

Family Room | Minibar, desk, free WiFi, bed sheets

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Standard Single Room

Standard Single Room | Minibar, desk, free WiFi, bed sheets

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Presidential Double Room

Presidential Double Room | Minibar, desk, free WiFi, bed sheets

Presidential Double Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Cuenca

Located in Downtown Cuenca, San Juan Hotel is next to Church of Santo Domingo and San Cenaculo Church. This 3.5-star hotel welcomes guests with 40 rooms and conveniences like a 24-hour gym, free in-room WiFi, and free self parking.

What's nearby

  • Calderon Park - 2 min walk - 0.1 miles
  • New Cathedral of Cuenca - 2 min walk - 0.1 miles
  • Convent of the Assumption - 2 min walk - 0.1 miles
  • San Sebastian Plaza - 7 min walk - 0.4 miles
  • Río Tomebamba & Calle Larga - 10 min walk - 0.6 miles

Getting around

  • 14n - Antonio Borrero Station - 6 min walk
  • Gaspar Sangurima Tram Station - 12 min walk
  • Cuenca (CUE-Mariscal Lamar) - 14 min drive

Restaurants

  • ‪Framalu - ‬3 min walk
  • ‪Chocolateria Dos Chorreras - ‬2 min walk
  • ‪Raymipampa - ‬4 min walk
  • ‪Hot Dog del Tropical - ‬3 min walk
  • ‪Café Del Parque - ‬4 min walk

About this property

San Juan Hotel

Guests of San Juan Hotel enjoy a 24-hour gym, free WiFi in public areas, and a business center. There's free parking, and an airport shuttle (available on request) for USD 10 per person one-way. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include a meeting room, a terrace, and laundry facilities.
LCD TVs come with satellite channels, and free WiFi keeps guests connected. Other standard amenities include minibars, hair dryers, and desks.
Recreational amenities at the hotel include a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • CAFETERIA MOLINODELPUENTE
  • FIDEL GOURMET
  • MOULIN ROUGE

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for USD 36.6 per night
  • Cribs/infant beds are available for USD 37.5 per day

Property payment types

Important information

Fees

  • Administrative fee: USD 8 per person, per night
  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 10 per person (one-way)
  • Airport shuttle fee per child: USD 5 (one-way), (from 8 to 11 years old)
  • Crib (infant bed) fee: USD 37.5 per day
  • Rollaway bed fee: USD 36.6 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

San Juan Hotel Cuenca
San Juan Cuenca
San Juan Hotel Hotel
San Juan Hotel Cuenca
San Juan Hotel Hotel Cuenca

Frequently asked questions

What is there to do near San Juan Hotel?

This hotel is situated in Downtown Cuenca, just steps from Calderon Park and Convent of the Assumption, and within a short walk of San Francisco Plaza Market. You'll also find San Sebastian Plaza and Río Tomebamba & Calle Larga less than a mile away.

Is there parking available at San Juan Hotel?

Yes, self parking is offered for free at the hotel.

Does San Juan Hotel feature a casino on the premises?

No, San Juan Hotel doesn't have a casino.

Is there an indoor pool at San Juan Hotel?

No, there is no indoor pool at this hotel.

Is San Juan Hotel a good place to stay for couples?

There are many amenities for couples at this hotel, including a restaurant and a bar/lounge plus some guestrooms feature a private hot tub.

Does San Juan Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does San Juan Hotel have a restaurant that serves breakfast?

Yes, San Juan Hotel serves free continental breakfast at FIDEL GOURMET each morning.

Does San Juan Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at San Juan Hotel.

Does San Juan Hotel have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to San Juan Hotel?

The closest major airport to San Juan Hotel is Cuenca (CUE-Mariscal Lamar), which is 2 mi away (14 minutes by car).

Are there rooms with balconies at San Juan Hotel?

Yes, some guestrooms at San Juan Hotel offer a patio and may feature courtyard views.

San Juan Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 15 out of 25 reviews
Rating 8 - Good. 8 out of 25 reviews
Rating 6 - Okay. 0 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Fausto

Liked: Cleanliness, staff & service, property conditions & facilities
El personal de servicio fue muy atento y las instalaciones están limpias y bien atendidas.
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El estilo colonial
Stayed 1 night in Sep 2022
Verified

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel very friendly staff restaurant needs big improvement
Stayed 3 nights in Nov 2021
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the charm of the property, the attention to detail and the attentiveness of the staff. The location is fantastic, as well! The off-site parking was a bit inconvenient and the rooms were a little damp. But overall, our experience was wonderful and we will be back!
Stayed 4 nights in Oct 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal y el servicio, muy buenos y eficientes. Cada vez que viaje a Cuenca procuraré hospedarme en este hotel que, además, está en pleno centro histórico de la ciudad.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms on the ground floor quite noisy as kitchen is right there and starts working early as well as many guests have to pass this aera.
Stayed 3 nights in Aug 2018
Verified

2/10 Terrible

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad Experience

When we got in to the Hotel, the lady in the front told us that they never got an confirmation of ORBITZ which seems really weird because I guess everything is automated. So she gave us an option to stay in two triple rooms the night we arrived but we were getting relocated to another hotel nearby. So we went through the process of checking out the next day and checkin in to the other hotel. Hotel was two blocks distance from San Juan so it wasn´t that hard, but the hotel itself (Hotel Inca Real) was one of the worst hotels I´ve stayed, the floor cracks every time you step, theres a bell in the main entrance so you can hear every ring from your room, soundproofing is non existent at all and the buffet breakfast is extremely limited and I believe that there is a big price gap between the two hotels. I trully didnt like what happened and I´m not sure if it was a problem of ORBITZ or San Juan Hotel staff, but it was a non pleasant experience which I don´t want to repeat in my life.
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1st trip to the mountains

The hotel was very nice. The staff (esp. Claudia, Paola , and Karina) was outstanding and very friendly. The staff was helpful, caring about our well being and followed up on every request we made. They found a english speaking driver, for us, that was very good. We have nothing bad to say about the hotel, and our stay. An absolute 5/5.
Stayed 4 nights in Feb 2018
Verified

10/10 Excellent

Lanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff amazing and bilingual
Verified

10/10 Excellent

Lanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are the best and speak English
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay and the staff were very, very accomadting.
Stayed 3 nights in Feb 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful colonial hotel. Excellent service and location. Very clean hotel and good restaurant.
Stayed 1 night in Dec 2017
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reservation was wrong, they gave my parents a wrong room. But the servicios was available to change and do and update to my original reservation. Very good service
Stayed 1 night in Oct 2017
Verified

10/10 Excellent

J. Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in central area -- lot w/in walking dist

Enjoyed very much. Good service, beautiful interior. Down side: Parking is in a locked lot two blocks away. OK if you're taking taxis, but inconvenient if you're driving. No A/C or heat, but it wasn't a problem for us in late May.
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Cuenca at San Juan Hotel

We were so pleased with our stay at San Juan Hotel. The staff was very kind and helpful. We speak very little Spanish and there was always someone available who spoke English. The hotel is beautiful old style Spanish with a really lovely courtyard. We requested a room with a window that opened to the outside courtyard. So glad we did as not all of the rooms have an outside window. Room and bathroom were very spacious and very clean. The hotel is centrally located, within 2-3 blocks of several markets, the Cathedral, shops, cafes, etc.
Verified

2/10 Terrible

adriana

Liked: Cleanliness, property conditions & facilities, room comfort

Lindo pero me debitaron un importe mayor en tarjet

reserve habitación doble superior con vista, con jacuzzi separado ducha. No las tenían disponibles y me dieron una interior sin Yanuzzi separado. Me facturaron 258 dolares porque la habitación era más económica y ustedes me debitaron 340,55 espero vuestro contacto para resolver este inconveniente.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

旧市街のロケーションの良いホテル。

クエンカ大聖堂のすぐ近くでロケーションの抜群のホテルです。
Verified

10/10 Excellent

Lelio

Liked: Cleanliness, property conditions & facilities, room comfort
Tuvimos un problema con la reserva del hotel, apartamento reservado era un catergoria más pequeños porque no tenía más vacantes. No había aparcamiento como se informa en la reserva. Sin estos problemas, gran hotel.
Verified

8/10 Good

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es colonial y muy bonito, el servicio excelente. El único problema es el acceso al hotel ya que las calles del centro de la ciudad estan destruidas.
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

Very comfortable, excellent service
Verified

10/10 Excellent

Joffre Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Verified

8/10 Good

roberto

Stayed 2 nights in Jul 2021
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019