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Hotel Cisne

3.0 star property
Hotel connected to a shopping center in Cuenca with free breakfast

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Photo gallery for Hotel Cisne

Front of property
Reception
Terrace/patio
Standard Double Room | Blackout drapes, free WiFi, bed sheets
Restaurant

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Av. Americas y Amazonas, 0967820474, Cuenca, Azuay
  • Place, San Sebastian Plaza
    ‪4 min drive‬
  • Place, Calderon Park
    ‪5 min drive‬
  • Place, New Cathedral of Cuenca
    ‪6 min drive‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪9 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Blackout drapes, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Blackout drapes, free WiFi, bed sheets

Family Quadruple Room

  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Standard Room

Standard Room | Blackout drapes, free WiFi, bed sheets

Standard Room

  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Family Room

Family Room | Blackout drapes, free WiFi, bed sheets

Family Room

  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

About the neighborhood

Cuenca

Located within a mile (2 km) of Galeria FVega, Hotel Cisne is within 2 miles (3 km) of Museum of Modern Art. The 28 rooms at this 3-star hotel include Smart TVs and TVs and guests can enjoy free breakfast. Located centrally in Cuenca, it's connected to a shopping center and also close to Pista De Bicicross Bmx Cuenca and University of Cuenca's Orchid Garden.

What's nearby

  • San Sebastian Plaza - 4 min drive - 1.2 miles
  • University of Cuenca's Orchid Garden - 4 min drive - 1.5 miles
  • Calderon Park - 5 min drive - 1.7 miles
  • San Francisco Plaza Market - 5 min drive - 1.5 miles
  • New Cathedral of Cuenca - 6 min drive - 1.9 miles

Getting around

  • CREA (Av. México) Tram Station - 9 min walk
  • Luis Cordero (Hermano Miguel) Station - 12 min drive
  • Cuenca (CUE-Mariscal Lamar) - 19 min drive

Restaurants

  • ‪Cervimundo Gastro Pub - ‬10 min walk
  • ‪El Arriero - ‬8 min walk
  • ‪La Fornace - ‬12 min walk
  • ‪santorino pizza - ‬14 min walk
  • ‪la taqueria 57 - ‬16 min walk

About this property

Hotel Cisne

Hotel connected to a shopping center in Cuenca with free breakfast
Guests of Hotel Cisne enjoy free WiFi in public areas, microwave in a common area, and laundry facilities. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 15 per person one-way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables.
Guests can expect free WiFi and 32-inch Smart TVs with digital channels. Free toiletries and wardrobes or closets are other standard amenities. Change of towels is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 3 per stay); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with premium digital channels

More

  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)

Important information

Fees

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 15 per person (one-way)
  • Nearby parking fee: USD 3 per stay (66 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a security system and outdoor lighting
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers offsite parking (reservations required).
Property Registration Number 0102461951001.003.201081

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts cash.
  • Onsite safety features include a security system and outdoor lighting.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Cisne Hotel
Hotel Cisne Cuenca
Hotel Cisne Hotel Cuenca

Frequently asked questions

Is free cancellation available at Hotel Cisne?

Hotel Cisne provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to do near Hotel Cisne?

This hotel is located in Cuenca, close to San Sebastian Plaza, Calderon Park, and Alejandro Serrano Aguilar Stadium. You'll also find Río Tomebamba & Calle Larga and Puente Roto within a short drive.

Will I be able to park at Hotel Cisne?

No, there isn't parking at the hotel but you'll find nearby parking for USD 3 per stay (reservations required).

Does Hotel Cisne include a casino?

No, Hotel Cisne doesn't have a casino.

Will I find an indoor pool at Hotel Cisne?

No, there is no indoor pool at this hotel.

Is Hotel Cisne good for couples?

Couples staying at this hotel will appreciate amenities like a smart TV as well as free breakfast and concierge services.

Does Hotel Cisne have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Cisne feature a restaurant that includes a breakfast menu?

Yes, Hotel Cisne serves free continental breakfast each morning from its snack bar.

Will Hotel Cisne allow pets to stay for free?

Yes, pets stay free at Hotel Cisne.

Are there connecting rooms at Hotel Cisne?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel Cisne?

The closest major airport to Hotel Cisne is Cuenca (CUE-Mariscal Lamar), which is 3.6 mi away (19 minutes by car).

Can I book a room with a balcony at Hotel Cisne?

No, at Hotel Cisne, there aren't any guestrooms that list a balcony.

Hotel Cisne Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 3 out of 6 reviews
Rating 8 - Good. 1 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 2 out of 6 reviews

6.8/10

Cleanliness

6.0/10

Staff & service

10/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Carmen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very dirty place to stay review one start

The toilet was not working the bathtub was not good I have to call them for the service was terrible to fix the toilet and the breakfast very small the same menu
Stayed 2 nights in Jul 2024

2/10 Terrible

Carmen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very dirty place to stay review one start

The toilet was not working the bathtub was not good I have to call them for the service was terrible to fix the toilet and the breakfast very small the same menu
Stayed 2 nights in Jul 2024

8/10 Good

GUIDO, RIOBAMBA

Liked: Cleanliness, staff & service
Me gusto el desayuno ..no tanto el cuarto pero en general esta bien
Stayed 1 night in Sep 2025

10/10 Excellent

Ivonne del Carmen, Guayaquil

Stayed 2 nights in Jul 2025

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente atencion y ubicacion del hotel
Stayed 4 nights in Jul 2025