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Hotel Cruz del Vado

4.5 star property
Luxury hotel with free breakfast and a rooftop terrace
VIP Access

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Photo gallery for Hotel Cruz del Vado

Terrace/patio
Deluxe Room, 1 Double Bed, Non Smoking | 1 bedroom, minibar, in-room safe, desk
Restaurant
Front of property - evening/night
Hallway

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • Breakfast included
  • Laundry
  • 24/7 front desk

Explore the area

Map
La Condamine y Tarqui, Cuenca
  • New Cathedral of Cuenca
    ‪14 min walk‬
  • Calderon Park
    ‪14 min walk‬
  • Río Tomebamba & Calle Larga
    ‪4 min drive‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪4 min drive‬
VIP Access
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Room options

View all photos for Premium Twin Room, Multiple Beds, Non Smoking

Premium Twin Room, Multiple Beds, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Premium Twin Room, Multiple Beds, Non Smoking

  • 409 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Luxury Room, 1 King Bed, City View

Luxury Room, 1 King Bed, City View | 1 bedroom, minibar, in-room safe, desk

Luxury Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 463 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed, Non Smoking

Premium Room, 1 Queen Bed, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Premium Room, 1 Queen Bed, Non Smoking

  • 409 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Accessible, Non Smoking

Superior Room, 1 Queen Bed, Accessible, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Accessible, Non Smoking

  • 388 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 356 sq ft
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Cuenca

Hotel Cruz del Vado is a short stroll from San Sebastian Plaza and Museum of Modern Art. This 4.5-star hotel has 26 rooms and welcomes guests with free breakfast, free in-room WiFi, and a rooftop terrace.

What's nearby

  • New Cathedral of Cuenca - 14 min walk - 0.8 miles
  • Calderon Park - 14 min walk - 0.8 miles
  • Río Tomebamba & Calle Larga - 4 min drive - 1.2 miles
  • Alejandro Serrano Aguilar Stadium - 4 min drive - 1.5 miles
  • Mall del Rio - 6 min drive - 2.2 miles

Getting around

  • 14n - Antonio Borrero Station - 15 min walk
  • Gaspar Sangurima Tram Station - 18 min walk
  • Cuenca (CUE-Mariscal Lamar) - 12 min drive

Restaurants

  • ‪New York Pizza - ‬9 min walk
  • ‪Hot Dog del Tropical - ‬12 min walk
  • ‪La Pergola - ‬7 min walk
  • ‪Guajibamba - ‬13 min walk
  • ‪Café San Sebas - ‬12 min walk

About this property

Hotel Cruz del Vado

Luxury hotel with free breakfast and a rooftop terrace
Guests of Hotel Cruz del Vado enjoy a rooftop terrace, free WiFi in public areas, and coffee in a common area. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 20 per room one-way. The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include a terrace and laundry facilities.
Guests can expect to find free WiFi and TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Other standard amenities include minibars, coffee makers, and free local calls.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (USD 12 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Grab bar in shower
  • Handrails in hallways
  • Handrails in stairways
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 40
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 70

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for USD 80 per night

Property payment types

Important information

Fees

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 20 per room (one-way)
  • Nearby parking fee: USD 12 per day(984 ft away; open 24 hours)
  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 70 (subject to availability)
  • Rollaway bed fee: USD 80 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Hotel Cruz Vado Cuenca
Hotel Cruz Vado
Cruz Vado Cuenca
Hotel Cruz del Vado Hotel
Hotel Cruz del Vado Cuenca
Hotel Cruz del Vado Hotel Cuenca

Frequently asked questions

Is free cancellation available at Hotel Cruz del Vado?

Hotel Cruz del Vado offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

What's there to see close to Hotel Cruz del Vado?

This hotel is located in Cuenca, a short 11-minute walk from San Sebastian Plaza and also 16 minutes on foot from Calderon Park. You'll also find New Cathedral of Cuenca and Plaza Rotary Market less than a mile away.

Will I be able to park at Hotel Cruz del Vado?

No, there isn't parking at the hotel but you'll find nearby parking for USD 12 per day (reservations required).

Does Hotel Cruz del Vado include a casino on the premises?

No, Hotel Cruz del Vado doesn't have a casino.

Is there an indoor pool at Hotel Cruz del Vado?

No, there is no indoor pool at this hotel.

Is Hotel Cruz del Vado a good place to stay for couples?

Amenities that appeal to couples at this hotel include a minibar, a turndown service, and bathrobes.

Does Hotel Cruz del Vado have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Hotel Cruz del Vado have a restaurant that serves breakfast?

Yes, Hotel Cruz del Vado serves free full breakfasts each morning from its restaurant.

Does Hotel Cruz del Vado allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Cruz del Vado.

Are there connecting rooms at Hotel Cruz del Vado?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Cruz del Vado?

The closest major airport to Hotel Cruz del Vado is Cuenca (CUE-Mariscal Lamar), which is 2 mi away (12 minutes by car).

Can I book a room with a balcony at Hotel Cruz del Vado?

No, there aren't any guestrooms with balconies at Hotel Cruz del Vado.

Hotel Cruz del Vado Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 30 out of 36 reviews
Rating 8 - Good. 3 out of 36 reviews
Rating 6 - Okay. 1 out of 36 reviews
Rating 4 - Poor. 1 out of 36 reviews
Rating 2 - Terrible. 1 out of 36 reviews

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

2/10 Terrible

Juan, Lindenhurst

Stayed 1 night in Mar 2025

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were amazing. Very helpful. From the front desk to the restaurant staff! All lovely! The hotel itself is a gem! Small, quiet, beautiful. The rooms were very clean, the bed was heaven! We had complimentary breakfast and it was delicious. The restaurant is a rooftop with a gorgeous view!!! The hotel is walkable to all the touristic areas. It is not in the middle of the crowded areas which I appreciated very much. The only thing to keep in mind is that they have no parking insite. But this is not uncommon in the downtown area. There is a parking site at walking minutes and the hotel staff helps with the luggage there. Not a deal breaker at all. I would definitely stay here again.
Stayed 1 night in Jan 2025

10/10 Excellent

Maurice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Everyone was so friendly and accommodating. The food in the rooftop restaurant was excellent. I highly recommend this hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Ramsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay at a hotel we've had!!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Raul, Panama

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel ambiance is really Beautiful, the location is very convenient, you are close to the main sites of Cuenca, all of them walking distance. The staff are very nice, courteous and kind. Recommended to anyone wishing a great place to stay in Cuenca.
Stayed 4 nights in Sep 2024

10/10 Excellent

Laura

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was superb . The room was absolutely beautiful. We enjoyed our stay so much! Would definitely recommend.
Stayed 1 night in Aug 2024

10/10 Excellent

Laura

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was superb . The room was absolutely beautiful. We enjoyed our stay so much! Would definitely recommend.
Stayed 1 night in Aug 2024

10/10 Excellent

Johnny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel

The hotel was wonderful. It has an old-world charm but with the features of a modern hotel. The rooftop restaurant had amazing views and unbelievable food. I enjoyed every aspect of the hotel except that they did not have parking on-site.
This was photo from the rooftop with no filters!
Stayed 1 night in Nov 2023

8/10 Good

Jacqueline

Stayed 2 nights in Nov 2023

10/10 Excellent

Amanda

Stayed 2 nights in Jul 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in May 2023

4/10 Poor

Anouar, Miami

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pictures in this hotel offer something completely different of what it actually offered. I would say the rooftop/restaurant area are above and beyond, the service and breakfast were really good. But when it comes to the pricing and the actual room where you have to sleep, leave a lot to be desired. For example, the pictures show open windows with curtins, but you are actually looking at the hallway, if you get one of the two suites offered, only the you will get a street/river/mountain view on a not "private balcony" (anyone can access it). The hotel claims they do not have a ventilation system in the rooms because the municipality does not allow to install it because of the "historic building" which is built on. So you are paying pretty much a 5 star hotel for a "nice room" which pretty much feels like a sauna. I have been to cuenca many times and actually felt cold in the rooms in other properties, but here, i had to ask the front desk for 2 fans because the heat was unbearable. All of the rooms, except for the 2 suites, do not have windows and face the hallways. I never used my room key because you could fisically open your hallway window, and open your door. Bathrooms and rooms where spotless (they could use better toiletries to get your money's worth). The hotel is nice, but definitely not worth the money paid. Definitely would never stay here again.
Stayed 2 nights in May 2023

10/10 Excellent

andrea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience at Cruz del Vado. The property is beautiful and comfortable. Staff was incredibly accommodating. We had a late check in and their security guard escorted us from our car. We even had treats left in our room. Cant wait to go back!
Stayed 1 night in Sep 2022

10/10 Excellent

MARIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning stay, with great service. Excellent environment and decoration.
Stayed 1 night in Jun 2022

10/10 Excellent

Daniel, miami

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place ! Awesome service , Gustavo and Cristina were very helpful all around! Great food at the rooftop and great location ! Great price ! Highly recommended!
Stayed 1 night in May 2022

10/10 Excellent

Juan, Quito

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Cruz del Vado, it´s the best option in the town.
Stayed 2 nights in Apr 2022

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this property. They kept the look of Quenca authentic and the service was top notch. We arrived a bit early and they were able to accommodate, which was a relief. Great views of the city. The chocolate lava cake was out of this world!
Stayed 3 nights in Dec 2021

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for couple getaway

Beautiful hotel. Great location. Amazingly friendly staff. Must book luxury room with city view.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean hotel and excellent service. The restaurant has an amazing view, unfortunately the service is a bit slow in the restaurant, the food was delicious.
Stayed 1 night in Jul 2021

10/10 Excellent

Muriel M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A gem of a hotel in a gem of a city

We had a lovely time in Cuenca, and part of the reason for that was our choice of the Cruz del Vado Hotel. The hotel belongs to an Ecuadorian chain (Art Hotels) that we used twice during our trip: in Cuenca and in Ottavalo, and both times we enjoyed the same spirit, thanks to a dedicated staff loving and knowing well their cities. In Cuenca we extend a special thank you to Gustavo and Christina for their great advice and warm welcome. All in all Cuenca has been our favorite stop in Ecuador. A side note: the hotels.com address if you use the Directions button is wrong. Make sure to call or message the hotel and they will help you arrive.
Stayed 2 nights in Feb 2021

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a gem in the middle of the city in front of a river a few steps of a Main Street with restaurants and shopping stores. Safe location, excellent service.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent breakfast and clean room.
Stayed 3 nights in Aug 2019

8/10 Good

Edgar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen Hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Veronica

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Gandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente
Stayed 2 nights in Jul 2024

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