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Recent guest reviews

Centrally located. You can walk to most of the historic sites. It is in a safe neighborhood. Some rooms have excellent views of the city. Staff is excellent, and the breakfast is delicious and bountiful. The only reason I did not give it top marks in all categories is that check in and check out is a long tedious process. We had just one person in front of us during check in and check out and both times it took over 30 minutes to complete the process despite them having two staff members. But the staff is so courteous and goes out of their way to make you feel special.

Loved the hotel. Perfect location for visiting the historic center. One block away from the main park where tours originate. Sleek and modern with a courteous staff who went the extra mile. Breakfast buffet was great. My only concern was that the lights in hallways are on motion detectors, so when you exit your room at night, you're in the dark until a sensor can detect your movement, which might not be for a few feet. Even then, only small sections illuminate as you walk down the hall and round corners, and you can never really see the end of the shadowy hall, where anyone could be lurking. This might be disconcerting for female travelers. The security guard in the lobby wears a bulletproof vest and carries a gun. (Isn't Cuenca considered safe?)

Excelente servicio del personal administrativo y operativo!

Gran Colombia 7-87 y Luis Cordero Cuenca Azuay

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

El Dorado Hotel places you next to Calderon Park and Esqueletologia Museum. This 52-room, 4-star hotel has free breakfast along with conveniences like a 24-hour fitness center and free in-room WiFi.


Dining

Free buffet breakfast is offered each morning. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 52 recently renovated rooms provide minibars, free newspapers, and free bottled water. LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Memory foam beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes and desks.


Property features

Renovated in 2016, El Dorado Hotel offers a 24-hour fitness center, free WiFi in public areas, and conference space. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, free newspapers, and a terrace.

Room options

Double Room

1 King Bed | Sleeps 3

Single Room

1 King Bed | Sleeps 2

Guest reviews for El Dorado Hotel

Everyone (1) Family (1)
4
Family with small children

Centrally located. You can walk to most of the historic sites. It is in a safe neighborhood. Some rooms have excellent views of the city. Staff is excellent, and the breakfast is delicious and bountiful. The only reason I did not give it top marks in all categories is that check in and check out is a long tedious process. We had just one person in front of us during check in and check out and both times it took over 30 minutes to complete the process despite them having two staff members. But the staff is so courteous and goes out of their way to make you feel special.

By on Mar 16, 2019

Review comment responded on Mar 18, 2019

Dear Guest, Thank you very much for your comments, which allow us to do our job better. We will take into account your observation about the waiting time at check in and check out. We hope you visit us soon. Regards, Liliana Pinos. EL DORADO HOTEL

5
Everyone

Loved the hotel. Perfect location for visiting the historic center. One block away from the main park where tours originate. Sleek and modern with a courteous staff who went the extra mile. Breakfast buffet was great. My only concern was that the lights in hallways are on motion detectors, so when you exit your room at night, you're in the dark until a sensor can detect your movement, which might not be for a few feet. Even then, only small sections illuminate as you walk down the hall and round corners, and you can never really see the end of the shadowy hall, where anyone could be lurking. This might be disconcerting for female travelers. The security guard in the lobby wears a bulletproof vest and carries a gun. (Isn't Cuenca considered safe?)

By , from USA on Jun 19, 2018

Review comment responded on Jun 25, 2018

Dear Robert, We appreciate your valuable comments that allow us to improve day by day. We will work on these observations. We will be happy to serve you soon. Regards, Liliana Pinos B. Manager Reservations EL DORADO HOTEL

5
Families

Excelente servicio del personal administrativo y operativo!

By on Nov 8, 2019

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