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El Dorado Cuenca

Property class: 4

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Photo gallery for El Dorado Cuenca

A modern hotel with a glass facade, a reception desk, and a dining area visible through the windows.
A modern lobby with a leather sofa, glass coffee table, and wooden chairs.
A conference room with a long table set for a meeting, equipped with chairs and a banner advertising the hotel.
A hotel room with two beds, a nightstand with a phone, and a window with curtains.
A modern hotel lobby with a wooden staircase, a reception desk, and a potted plant.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Gym

Explore the area

View in a map
Gran Colombia 7-87 y Luis Cordero, Cuenca, Azuay
  • Place, Calderon Park
    ‪2 min walk‬
  • Place, New Cathedral of Cuenca
    ‪3 min walk‬
  • Place, Río Tomebamba & Calle Larga
    ‪10 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪10 min drive‬

Room options

View all photos for Standard Single Room

A hotel room with a large bed, two bedside tables, a telephone, and wall-mounted lamps.

Standard Single Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Twin Room

A hotel room with two beds, wooden wardrobe, and wall-mounted lights.

Standard Twin Room

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Standard Triple Room

A hotel room with two beds, wooden flooring, and a neutral color scheme.

Standard Triple Room

  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed
  • Free wired internet

View all photos for Junior Suite

A living room with a sofa, a chair, a coffee table, a flat-screen TV, and a vase on a shelf.

Junior Suite

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Suite

A living room with a sofa, armchairs, a glass coffee table, a potted plant, and a painting on the wall.

Superior Suite

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

About the neighborhood

Cuenca

Located in Downtown Cuenca, El Dorado Cuenca is within a 5-minute walk of New Cathedral of Cuenca and within 15 minutes of other popular attractions like Río Tomebamba & Calle Larga. This 4-star hotel has 52 guestrooms and offers a 24-hour gym, free in-room WiFi, and free self parking.

What's nearby

  • Calderon Park - 2 min walk - 0.1 miles
  • New Cathedral of Cuenca - 3 min walk - 0.2 miles
  • Río Tomebamba & Calle Larga - 10 min walk - 0.6 miles
  • San Sebastian Plaza - 12 min walk - 0.7 miles
  • Alejandro Serrano Aguilar Stadium - 17 min walk - 0.9 miles

Getting around

  • 14n - Antonio Borrero Station - 2 min walk
  • Gaspar Sangurima Tram Station - 7 min walk
  • Cuenca (CUE-Mariscal Lamar) - 5 min drive

Restaurants

  • ‪Chocolateria Dos Chorreras - ‬4 min walk
  • ‪Balcon Quiteño - ‬5 min walk
  • ‪Raymipampa - ‬3 min walk
  • ‪Mansion Matilde - ‬2 min walk
  • ‪Coffee Lovers - ‬4 min walk

About this property

El Dorado Cuenca

El Dorado Cuenca offers a 24-hour gym, a sauna, and free WiFi in public areas. If you decide to drive, there's free parking. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and memory foam beds with premium bedding and down comforters ensure a restful night. Other standard amenities include minibars, free newspapers, and laptop-compatible safes. Housekeeping is available on request.
Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free secured, covered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Fogo Grill and Bar
  • Goda

Things to do

  • 24-hour gym
  • Sauna
  • Steam room

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in room
  • Magnifying mirror
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1970
  • Locally sourced food prioritized
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Crib (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 30.0 per day
  • Cribs/infant beds are available for USD 25.0 per night

Property payment types

Important information

Fees

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: USD 25.0 per night
  • Rollaway bed fee: USD 30.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a first aid kit, and outdoor lighting.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

El Dorado Cuenca
El Dorado Hotel Cuenca
El Dorado Hotel Hotel
El Dorado Hotel Cuenca
El Dorado Hotel Hotel Cuenca

Frequently asked questions

Is free cancellation available at El Dorado Cuenca?

El Dorado Cuenca provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at El Dorado Cuenca?

As of Sep 13, 2026, prices found for a 1-night stay for 2 adults at El Dorado Cuenca on Sep 27, 2026 start from $83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of El Dorado Cuenca?

This hotel is situated in Downtown Cuenca, just steps from Calderon Park and Convent of the Assumption, and within a short walk of Plaza Rotary Market. You'll also find Río Tomebamba & Calle Larga and San Sebastian Plaza less than a mile away.

Is parking available on site at El Dorado Hotel?

Yes, secured self parking is offered for free at the hotel.

Is a spa located at El Dorado Cuenca?

Spa services at the hotel include massages.

Does El Dorado Cuenca feature a casino?

No, El Dorado Cuenca doesn't have a casino.

Will I find an indoor pool at El Dorado Cuenca?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at El Dorado Hotel?

Amenities that appeal to couples at this hotel include premium bedding, a minibar, and bathrobes.

Are there hot tubs at El Dorado Hotel?

No, but this hotel does have a steam room.

Does El Dorado Cuenca feature a restaurant that includes a breakfast menu?

Yes, El Dorado Cuenca serves free buffet breakfast at Goda each morning.

Will El Dorado Cuenca allow pets to stay free of charge?

No, pets and service animals aren't allowed at El Dorado Cuenca.

Are there connecting rooms at El Dorado Hotel?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from El Dorado Cuenca?

The closest major airport to El Dorado Cuenca is Cuenca (CUE-Mariscal Lamar), which is 1.5 mi away (5 minutes by car).

Are there rooms with balconies that I can book at El Dorado Hotel?

No, there aren't any guestrooms at El Dorado Hotel that offer a balcony.

El Dorado Cuenca Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 159 out of 233 reviews
Rating 8 - Good. 42 out of 233 reviews
Rating 6 - Okay. 18 out of 233 reviews
Rating 4 - Poor. 5 out of 233 reviews
Rating 2 - Terrible. 9 out of 233 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

oscar

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great, staff was excellent
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good choice
Stayed 1 night in May 2026
Verified review

8/10 Good

Luis F

Liked: Amenities, property conditions & facilities
The hotel is good, the service is good I recommend it, ok hotels.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Debby

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful room, terrific breakfast and great staff. The room was lovely and very comfortable. Terrific location!
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent, providing us +1 service!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Debbani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located and well maintained property with excellent staff.
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff and conveniently located.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service food from Goda was excellent …
Stayed 3 nights in Jan 2023
Verified review

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent choice

Excellent stay for many reasons. Great staff, great location, excellent breakfast, close to all restaurants and shops, safe.
Stayed 2 nights in Dec 2022
Verified review

8/10 Good

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Very nice room, but was difficult to get hot water everyday.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very close to Cuenca's Square. The rooms are well designed and the staff is very professional and courteous...
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
the staff of the El Dorado Hotel is courteous, efficient and knowledgeable. They made our stay smooth and enjoyable. Restaurant staff were very efficient and courteous. Our stay at the beautiful Hotel El Dorado was wonderful
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

javier

Liked: Staff & service, amenities, property conditions & facilities
Older but well maintained. Close to shopping and dinning.
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice as always
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Montserrat C

Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Marcelo

Liked: Cleanliness, amenities, property conditions & facilities
I did like the excellent service, the rooms are nice, comfortable, and very clean. Delicious food, and the hotel is located right in the heart of Cuenca. Will be back. Thank you. Marcelo Duran.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
The staff went above and beyond during are extended stay to make sure we were comfortable. I was there for eye surgery and they made sure my stay was as smooth as possible.
Stayed 2 nights in Feb 2023
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service
Stayed 3 nights in Oct 2022
Verified review

6/10 Okay

Anna

Liked: Cleanliness
Disliked: Property conditions & facilities
Staff are nice and the hotel is clean and elegant. But the rooms are very small and all equipment (everything from the gym to the hairdryers) is ancient and on its last legs.
Stayed 3 nights in Dec 2023