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Recent guest reviews

The staff was super friendly. I did not catch the 2 young ladies that we spoke to at check-in, and the following morning, but they were both extremely helpful and kind. The facilities were extremely lacking. Hot tub was semi-roped off (not safely) as it was not operational, which is no big deal. The pool was very cloudy (didn't look clean). No towels in the pool room either. There was food on the end table in our room, that looked as though it had been chewed up and spit back out. It was in plain sight, so that tells me the room was not cleaned well at all. We went to the front desk, and a young lady working the front desk came up and cleaned the food/table herself (she was extremely apologetic and humble). One bed had clean linens, with fold lines in the sheets (probably new, possibly unwashed considering they had pressed fold lines in them). The other bed bad linens with a lot of hard between the sheets and the topper. We asked for these to be changed... the service brought new linens and dropped them off at the door, we had to change the bed. They mentioned that they were very short-staffed, which I can respect in this current environment, but that's not really reason to open/occupy rooms and if you can't guarantee they are clean. I would not keep my family here again for just under $200 per night (weekend).

I was treated horribly soon as we arrived for checkin. The front clerk was immediately rude and lied about the usage of the pool. He was very short never wanted to answer questions. Once I reminded the clerk I called the previous day to confirm usage of the pool. I was told once I checked in that it was not available just for a family to have made a reservation for the pool. Same info I was told the previous day. I then asked for a garbage bag and the clerk again was very rude. Then, he proceeded to tell me I was trespassing and was told the cops would be called. This happen since the person was having a bad day. They were also rude to my guest

Everything

Nice breakfast area with a good selection. Room was very clean.

Hard to find Nice facility,bit slow on check in check out only one on duty

Friendly and helpful staff, especially Barbara. Unfortunately pool was down and handle for tub in the bathroom was broken.

Very nice and comfortable hotel. Breakfast was good and there was plenty to choose from.

It was a great clean comfortable hotel and the staff was extremely friendly and helpful.

Everything was great!! Stayed for two days and it was totally fine. Clean rooms, good staff. Breakfast was descent. Big, nice room.

Clean room. Friendly staff. Perfect for a short overnight for business meeting next day.

Quick overnight stay before early minting flight. Room was great and staff was friendly. Only a quick 3 miles from the airport.

Nice hotel, clean rooms and comfortable beds. All the staff were helpful and nice.

Everything was nice and pleasant! Would highly recommend!

nice hotel, dissapointed to learn that I did not get hotel points due to booking through a third party,

Not a bad hotel. Not a great hotel. Ok location. Fine for a quick overnight stop

My stay at this hotel was almost perfect with the exception that the wifi acess was extreely slow or could not access at all. The was friendly, courteous, and professional. The room was very comfortable and above my expectation. I will recommend this hotel to friends and family. I will most definitely stay at this hotel on my future visits to Columbus, OH.

It was smooth check in, the rooms are nice and clean and the staff was welcoming.

Room was clean, great value for cost. Staff friendly. Only stayed one night would stay again in the future.

I stayed at this hotel while visiting OSU. It's very convenient to the highways and easy to get to the university and downtown. It was a much better value than staying closer in to the city, plus it's practically brand new. Everything was spotless, and the staff were all friendly and helpful. There was an issue with the TV in my room not turning on, and they fixed it right away. The rooms were quiet and comfortable.

Excellent place to stay. Good value. Very clean. Extremely helpful staff. Good location and great value.

Chris Perry Ln (E Broad at 270) Columbus OH

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Mount Carmel East, Comfort Suites East Broad at 270 is within 3 miles (5 km) of The Golf Depot at Central Park. This 85-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.


Dining

Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include MP3 docks, sitting areas, and refrigerators.


Property features

Guests of Comfort Suites East Broad at 270 have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, put free parking to good use. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.

Guest reviews for Comfort Suites East Broad at 270

Everyone (4) Couples (4) Business (6) Family (10) Friends (2) Other (4)
3
Family with small children

The staff was super friendly. I did not catch the 2 young ladies that we spoke to at check-in, and the following morning, but they were both extremely helpful and kind. The facilities were extremely lacking. Hot tub was semi-roped off (not safely) as it was not operational, which is no big deal. The pool was very cloudy (didn't look clean). No towels in the pool room either. There was food on the end table in our room, that looked as though it had been chewed up and spit back out. It was in plain sight, so that tells me the room was not cleaned well at all. We went to the front desk, and a young lady working the front desk came up and cleaned the food/table herself (she was extremely apologetic and humble). One bed had clean linens, with fold lines in the sheets (probably new, possibly unwashed considering they had pressed fold lines in them). The other bed bad linens with a lot of hard between the sheets and the topper. We asked for these to be changed... the service brought new linens and dropped them off at the door, we had to change the bed. They mentioned that they were very short-staffed, which I can respect in this current environment, but that's not really reason to open/occupy rooms and if you can't guarantee they are clean. I would not keep my family here again for just under $200 per night (weekend).

By on Apr 1, 2022

Review comment responded on May 13, 2022

Dear Brandon, Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. My apologies. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future. In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office. Though it is our endeavor to provide the highest levels of product and service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance. Please do let me know when you plan to visit our hotel so that we can ensure your next experience is very special. Sincerely, Hotel Manager.

1
Family

I was treated horribly soon as we arrived for checkin. The front clerk was immediately rude and lied about the usage of the pool. He was very short never wanted to answer questions. Once I reminded the clerk I called the previous day to confirm usage of the pool. I was told once I checked in that it was not available just for a family to have made a reservation for the pool. Same info I was told the previous day. I then asked for a garbage bag and the clerk again was very rude. Then, he proceeded to tell me I was trespassing and was told the cops would be called. This happen since the person was having a bad day. They were also rude to my guest

By on Jan 9, 2022

5
Partner Couples

Everything

By on Jun 27, 2021

5
Family Family

Nice breakfast area with a good selection. Room was very clean.

By on Nov 22, 2019

4
Everyone

Hard to find Nice facility,bit slow on check in check out only one on duty

By on Jul 14, 2019

5
Family Friends Family

Friendly and helpful staff, especially Barbara. Unfortunately pool was down and handle for tub in the bathroom was broken.

By , from Sheldon, IA on Feb 25, 2019

5
Everyone

Very nice and comfortable hotel. Breakfast was good and there was plenty to choose from.

By , from PA on Oct 19, 2018

5

great hotel

Business

It was a great clean comfortable hotel and the staff was extremely friendly and helpful.

By on Apr 2, 2018

5

great stay!

Everyone

Everything was great!! Stayed for two days and it was totally fine. Clean rooms, good staff. Breakfast was descent. Big, nice room.

By , from Cincinnati Ohio on Aug 20, 2016

5

very clean.

Everyone

Clean room. Friendly staff. Perfect for a short overnight for business meeting next day.

By on Apr 25, 2016

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