Outlets didn’t work in some locations or outlets didn’t keep things plugged in, ie bathroom blow dryer. Vents were very dusty/dirty. Breakfast was limited and hours didn’t make sense for vacationing family.
The staff was friendly. The property is a complex of apartments and there appeared to be people living there as their primary residence. This isn’t shared in the listing. It was quiet and the grounds were relatively well managed. It’s located in a residential area with multiple complexes nearby. The apartment was clean but cheaply renovated and there was no fireplace as advertised. If you are physically impaired, be careful of the trek from your vehicle to your unit. The pavement leading to the walk way was damaged and full of mud. Comparatively speaking, the rates were decent. Just pay close attention to ALL fine print.
The room was well put together. The bed was comfortable and the overall property was in a good location
Other than the $75 pet fee, great property! No mention of the exorbitant fee until I arrived.
I was very pleased staying at Sonesta ES Suites Colorado Springs for the location, unit was large an comfortable and extremely clean upon my arrival. All the necessities were available in the unit such as a complete kitchen with dishes, glasses, regular sized coffee maker, microwave and refrigerator. Bath needs were stocked and rooms were all very clean. Only one day was my room not cleaned. however the front desk was able to give me clean towels. I wish I had known there was not a gym or jacuzzi on-site, only a basketball court and unheated pool. Being an avid workout person this was disappointing. It was 41 degrees so too cold to swim in the pool. I recommend Sonesta ES Suites and will stay again.
We could not sleep well at night because my upper floor man was walking hear and there, back and forth during all the night. Since the ceiling(floor) is too thin and shallow, we can hear all the foot steps all the time. It was terrible.
The room was not clean, the internet did not work, the tv's in the room were blurry, and the room smelled of smoke.
Full kitchen and a big refrigerator and freezer was nice
Cleanliness, room set-up, breakfast and social hour and the quiet atmosphere
We had a great stay. It was quite and very lovely.
Kids had a great time here going to the pool, playing basketball and the littlest ones having the playground all close to each other. The suite was great for our large family to be able to stay together!
Best value for the money Suits are very clean andthe place is well maintained
Things started off well with a very friendly front desk lady. My coworker and I were in town on business and reserved a room with a king sized bed. When we got into the room at 11:30 pm, we realized our bed was only queen sized. We were planning to share the king sized bed, but queen sized is a little too close for two big guys to share. I called the front desk to point out that the bed did not match the description that we booked on Orbitz. The woman said they had a suite available, but then she offered to put me in there for an extra $100. I said that was unacceptable, but we could take any room with a king sized bed, to which she replied the suite would be the only other room. She then phoned the owner, Taves, and his solution was to offer a discount on our current room. That was an unsatisfactory solution, so the manager allowed me to call Taves directly. I explained that we just bought in business in town and that our manager has been staying here for 3 nights, and we were just staying for this one night, and that our manager would be making trips here every 2-3 months, and that this is the most convenient hotel, but we would not consider staying here again if he couldn't make this situation right. He chose to get an attitude, never apologize that the room was misstated, never try to understand that two grown men don't want to share a queen sized bed after a 16 hour day, and he said the best he could do was a discount and one of us could sleep on the pull out b
Nice hotel, modern, very clean, roomy and comfortable, good breakfast.
Very nice clean hotel. Full kitchen. They serve a full, hot breakfast. Friendly staff!
Located in East Colorado Springs within a mile (2 km) of Peak Vista Convenient Care Center, Sonesta ES Suites Colorado Springs is within 2 miles (3 km) of Palmer Park. This 3-star hotel has 96 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception.
Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Kitchens, dining areas, and sitting areas are also standard.
At Sonesta ES Suites Colorado Springs, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a business center, and express check-out.
Outlets didn’t work in some locations or outlets didn’t keep things plugged in, ie bathroom blow dryer. Vents were very dusty/dirty. Breakfast was limited and hours didn’t make sense for vacationing family.
The staff was friendly. The property is a complex of apartments and there appeared to be people living there as their primary residence. This isn’t shared in the listing. It was quiet and the grounds were relatively well managed. It’s located in a residential area with multiple complexes nearby. The apartment was clean but cheaply renovated and there was no fireplace as advertised. If you are physically impaired, be careful of the trek from your vehicle to your unit. The pavement leading to the walk way was damaged and full of mud. Comparatively speaking, the rates were decent. Just pay close attention to ALL fine print.
The room was well put together. The bed was comfortable and the overall property was in a good location
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Taves Maciel General Manager
Other than the $75 pet fee, great property! No mention of the exorbitant fee until I arrived.
I was very pleased staying at Sonesta ES Suites Colorado Springs for the location, unit was large an comfortable and extremely clean upon my arrival. All the necessities were available in the unit such as a complete kitchen with dishes, glasses, regular sized coffee maker, microwave and refrigerator. Bath needs were stocked and rooms were all very clean. Only one day was my room not cleaned. however the front desk was able to give me clean towels. I wish I had known there was not a gym or jacuzzi on-site, only a basketball court and unheated pool. Being an avid workout person this was disappointing. It was 41 degrees so too cold to swim in the pool. I recommend Sonesta ES Suites and will stay again.
We could not sleep well at night because my upper floor man was walking hear and there, back and forth during all the night. Since the ceiling(floor) is too thin and shallow, we can hear all the foot steps all the time. It was terrible.
The room was not clean, the internet did not work, the tv's in the room were blurry, and the room smelled of smoke.
Dear Melody, I am sorry to hear that your experience wasn't exceptional. We strive to make all our guest feel like Sonesta is the "home away from home " and we failed to do that. I hope when you travel back to Colorado Springs that you give us a second chance.