Dorint Hotel am Heumarkt Köln5.0 out of 5.0
Recent guest reviews
I was staying at the hotel last week, and while having dinner at the Harry's Bar we saw mice running around. I was petrified and astonished. The waiter immediately realized too and come to tell us that, they knew already, that the problem is being going on for some days already, and there is nothing else they could do. We complained at reception, and they said, that the management already knew but there is nothing the could do. They only add the complain to the log book. I told them that in my opinion if a Restaurant is having mice, for health reasons they should keep it close until the problem is solved. They said, they prefer to keep it open as is only bar they have at the hotel. I'm still shocked about the situation and even worse how they manage this problem. The hotel is good, and it is well located, but this experience ruined the entire stay. They didn't even bother to send an apologice card or anything'. And course they charged for the full invoice of the bar, which I did pay and I regret so much for being so silly. I will never come back!
Chose the hotel for central location, inclusive breakfast and swimming pool. Disappointed to find out that the pool cost 15 euros per person per day if we wanted to use it. I consider that this was misrepresented. On arrival they advised that they had not got the room we booked available, so upgraded us to a Komfort level, which was nice. Excellent views of Cathedral from glass lift. Room cleaning & replenish ranged from meticulous on second day to patchy which was disappointing after such a great start. Massive breakfast buffet amazing including TWELVE choices of muesli ! Overall good despite my niggles.
Just having drinks in Harry's Bar in this hotel and to my absolute horror saw three mice running across the floor under my feet, followed by two more mice within a couple of minutes!!!. Mentioned this to the bar staff who said that the managers are aware of the problem. Took drinks and returned to my room. Mentioned it at reception as I left but they just shrugged and said "Did you tell the bar staff?" Up to this our experience in the hotel has been very positive but now ,OMG, traumatised!!!
I ranked the Dorint 6 out 10 because it is a 5 star hotel at the edge of the historic old town of Cologne. It's central location makes it a great base for your Koln holiday and for christmas markets. Lots to see and do, with many great places to, shop, eat and drink around the corner. The lobby of the hotel is large and opens up into the bar and restaurant area. The checkin and check out were extremely slow, however staff was very welcoming. Rooms had ample space and were nice and quiet, with comfortable beds. My only complaints are that interior room furniture should be updated or better maintained, and the Room service food can be drastically improved.
This is just the kind of hotel for making a business trip even more successful. Spacious, clean, well-kept, nicely decorated: all that you expect for a hotel in this price range. Gorgeous fitness facilities (not operated by hotel but can be accessed from the hotel), good bar, beautiful breakfast. Just the place to be, and very close to the city center.
Some very important luggage went missing in the lobby over a weekend from our traveling party. Was in formed by hotel staff that person to view CCTV cameras was not available for 2 days !! hotel admitted that bags get stolen every week . There is a keep you bags staff in the lobby. Just as an observation security should be present in the lobby areas at all times and not just for the hotel bar. No conceierge to meet our party even though they were expecting us that day . One party member still had to wait for his room at 9pm that night ! Staff on the whole were pleasant enough and hotel room OK
Although we can't blame the hotel directly, we had some very important equipment stolen in the lobby. This is obviously a common thing here as there are poster in the lobby. We can blame them for not reading instructions sent over by our travel agent. All the rooms were assigned to the wrong people, even though there was a rooming list attached. We always request pre-registration for our group and this is not normally an issue, everyone was asked to fill in registration forms!! We paid top money IN ADVANCE for double superior rooms that that turned out to be twin bedded rooms. One of our rooms was not ready at 21:00.........I would hope this is not a normal occurrence, good luck.
This hotel is daily quiet, but just a five minute walk to the Dome and with a couple of minutes there is good shopping and a number of very nice restaurants. Nice room, great breakfast and friendly staff :)
Stayed here for one night only while on Business in Cologne. Pleasant, efficient business Hotel very well located. Just a short walk from the main city square and the river. Breakfast was usual affair with eggs cooked to order. Would certainly use again when in Cologne.
This is a great hotel that is only ten minutes walk from the Dom, plus all the main tourist attractions and places to eat are in between the Dom and hotel too! Its close to all the shops too. The rooms are large, spotlessly clean and the windows are soundproofed from street noise (even with a main road and trams running just outside!). Bed was extremely comfortable. Bathroom was great with a walk-in shower and separate bath/shower in there. The main things stopping me giving a full five star review is that the air-conditioning was useless (we had it on the lowest setting for five days and the room never got below 22.5c) and the TV only had a few English language news channels (a minor annoyance). The free wi-fi worked great and easily watched video clips, mail and browsing. Did not eat in the hotel - at €29 per person for breakfast there are numerous coffeeshops around the hotel that serve breakfast are a normal price. Highly recommend this hotel if visiting Cologne!!
- Walking distance to Wallraf-Richartz-Museum and City Hall
- Free WiFi in rooms and public areas
- Onsite dining
Located in Altstadt-Nord, Dorint Hotel am Heumarkt Köln is within a 5-minute walk of Wallraf-Richartz-Museum and within 15 minutes of other popular attractions like City Hall. This 5-star hotel welcomes guests with 262 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi. It's in central Cologne and also a short walk from Alter Markt and Romano-Germanic Museum.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.
Dorint Hotel am Heumarkt Köln's 262 air-conditioned rooms provide minibars, coffee makers, and safes. TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and bathrobes. Phones, ironing boards, and desks are also standard.
At Dorint Hotel am Heumarkt Köln, guests enjoy a full-service spa, an indoor pool, and a health club. If you drive, self parking is EUR 27 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 801 reviews