Fairfield Inn by Marriott Fairview Heights2.5 out of 5.0
Recent guest reviews
Had a short weekend trip to St. Louis, and had to stay in Fairview Heights. The hotel is conveniently located just off the interstate, close to several restaurants ,shopping malls etc. The staff was friendly, the room reasonably clean but ...basic. The kids loved the indoor pool, the wi-fi worked consistently and breakfast ok.The noise from the interstate was obvious at night,maybe some trees could block the sound ?
A little bit run down, but reasonably clean and with an extremely friendly and helpful staff. If it was just the hotel building, I would probably give it a 2. That was clean, shower was hot, pretty much you get what you pay for.
Do not stay here. I was in 2 rooms. First was so musty smelling and damp it was like sleeping in a room that was flooded and not cleaned. Had to change. Second room was better but not much. Carpet coming up everywhere. My room didn't have a smoke detector. Would have been better sleeping in my car. Don't see how they still have 3 1/2 stars. Marriott should remove their name from the building. STAY AWAY!!!!
Marriott needs to take their name off this place. I spend about 60 nights/year on the road. The hallway carpet was so loose and wavy I could hardly get my suitcase rolled to the room. The room carpet was the same way. Did they have a flood in here and never replace carpet? The plastic privacy curtain is shreddde and had worn out slits. One place had duct tape on it. Look at the pictures, every hour the toilet sounds like it's flushing - not a leaky sound, a flush sound. I'm not exaggerating! OMG!!!!! Get me out of here!
Easy access from I-64 on the Illinois side of St. Louis. Like others have said, great staff but it ends here. Seriously in need of renovations and updates, from hallway carpeting, elevator, sleeping room bathrooms and heating/air. Complimentary continental breakfast. Several restaurants in the area. Property not up to what is expected from Marriott. This area has numerous lodging opportunities; look past the Fairfield.
I don't know where Marriott continues to find their staff but everyone at this hotel are great. From the greeting at check in to breakfast in the morning there was always a welcoming smile. Well done Marriott. Sadly this is where it ended. This hotel is physically below sub par and shouldn't carry the Marriott name. I have come to expect a level of quality with the brand and this hotel falls well short in many areas. I'll start with the front doors, there is a single, manual entry that opens to a second manual entry door. If trying to haul in luggage without assistance good luck. It should be replace with automated sliding doors. It's not an issue if you're just pulling a wheelie in but that's not always the case. The carpets on all floors are old, dingy and faded. The carpet needs to be replaced and if not at least stretched tight again to avoid the tripping hazard. The filthy towel under the ice machine catching the leaks was certainly not something I would expect to see in a Marriott. You might want to replace the towel or better yet fix the leak, The elevator was slower than molasses in December and had a bad smell when it finally arrived. (perhaps due to the close proximity to the ice machine.) I stayed in room 206 which was just beside the elevator and had no issues with the noise from the elevator, parking lot or freeway. The room was quiet. Sadly the room was a real let down. The bed is obviously old and unless sleeping in the middle of the bed I tended to roll out due to the breakdown of the edges of the mattress. The bathroom was tired looking as well. The bath/shower is age old dirty with chip and stains in the tub. The wallpaper in the bathroom is poorly executed could have been hung by an ape. Actually an ape would have done a better job. And I never felt like it was truly clean. I had housekeeping clean the room once during my stay and I had to strip and remake the bed to get the lumps and wrinkles out of the mattress pad. The bed looked like the rocky mountain range before I remade it. :-) There parking lot is tight in the front of the hotel so parking is a crap shoot. We learned to park in the back or side lot. Like others, I noted that there were many times when there wasn't anyone at the front desk when entering the hotel. I'm sure that cameras are in use but security is always stronger with a human presence. There are many restaurants in the area and very close access to the interstate. My final thoughts are, would I stay here again or would I recommend this hotel to a friend. NO. I write them as I see them, and this one is not worth it.
This is one of the few times that a Fairfield Inn was such a disappointing experience. When we first entered, it took a good ten minutes for someone to greet us and check us in. She was having a difficult time finding an available room, one that had been cleaned, despite it being after 3. After getting our key, we went upstairs to unpack, but the maid was still cleaning the room! The hotel itself is in need of renovations. The rooms are old and dingy. The tv remote works erratically. What impressed me most in a negative way, was the apparent lack of security. Whenever we were coming or going, NO ONE was at the front desk. The next time I need to do business there, the Fairfield Inn will NOT be my choice!
TERRIBLE !! This hotel should not be a Marriott property . The only thing good about this property was the staff . Will never stay again unless it is updated and fully remodeled . Absolutely terrible . Go to Super 8 if you have a choice !!
It was a quick stay with a late check in and early check out. Room was clean. A bit noisy due to proximity to highway, but tolerable. Pool was closed for maintence. Nice staff. A good stay. Typical continental style breakfast.
it start out had go back home early on trip to normal so i went try F airfield inn got there and had go work next day upset and tired and a nice lady ( think her name was Chris she was very freindely and help me out the room was very clean and the the maid was very nice and my bad day wound be good day thank you
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 117 reviews