Fairfield Inn by Marriott Fairview Heights2.5 out of 5.0
Recent guest reviews
I stayed there because I am a Marriott GOLD member. I read the reviews and still decided to stay there because of the points. Since I travel alone and simple the hotel was OK, room was clean and easy to get too. As mentioned it is next to the freeway so yes you can hear traffic as well as upstairs people walking around and the hotel is little run down. The staff was great and even gave me extra points if I don't need daily linen service which was just fine with me. Breakfast was good with free apples and fresh bananas and the coffee was plentiful.
I am a marriott gold member and have been platinum so I've stayed in hundreds of marriott properties and this is by far the worst. On the positive side the staff is very helpful and are marking an heroic effort to accommodate guests in a property that needs to be totally renovated. The carpets in the halls and rooms are wrinkled and torn. The air conditioner in the first room did not work so we were moved to a second room. As I prepared for bed I turned over a pillow and found a bed bug underneath. The bug I found matched the picture of a bed bug on the internet. I brought the squished bug to the front desk and they moved us to a third room that was very noisy from the freeway and air conditioner that ran continuously. I found out in the morning that in the previous months they fumigate other rooms for bed bugs.
We have stayed here several times over the past few years. They have been letting it run down for a while. The staff is still great, well most of them. We checked in on 4/8/18. Our room was hot and the bathroom was covered in ants, thick dust, sticky spills and hair all over the phone. We reported it to the desk and they said they would take care of it. When we returned several hours later, the ant were better, but still there and the room was still hot. The desk clerk came and looked at the unit. She got it working for just a little while. We reported it again on Fri. We were out all day and when we returned, still had ants and it was so hot! Kathy (manager) showed up 2 rooms we could move to. We chose the cleanest and the coolest, without ants. She was very kind. During the night, I went to the bathroom and stepped in a big puddle of water. GROSS! We couldn't figure out what was leaking. The next morning, we reported it. They said they would take care of it. Guess what? The next night, we had the same problem! The top of the toilet tank was running over with every flush! We piled towels around the toilet and called it a night. We complained, the clerk on Sat (who was a witch with a B) told us no charges would hit our credit card until we spoke with Kathy. Well, guess what? Not only did charges hit, but they were higher than we were quoted! After several minutes of discussion, they dropped the charges for one night. Needless to say, we won't be back!
We stayed for the weekend. The staff was friendly and very helpful. The room was clean and well maintained. Great breakfast--the hotel was completely booked when we were there and the staff was able to keep up with everything and get those fed who wanted breakfast. Nice pool...kind of small, though.
We were visiting family and decided to stay at this hotel for a few nights. My husband travels every week for work and so he spends most of his time in Marriott hotels. Also, when we travel, we always stay at a Marriott property. So we have seen our fair share of Marriott properties. Unfortunately, this may have been the worst. The lobby and grounds of the hotel are fine. Yes, the lobby and elevator are small and look outdated, but that didn't bother us much. It was the room that was really a disappointment. The furniture and carpet looked quite old and worn. The bathroom was clean, but the tub was stained and the sink drained slowly. The refrigerator didn't work at all and we had to unplug it, as it was leaking water onto the floor. Some of the "woodwork" in the room had actually broken away from the walls and was peeling and coming off in many places. It looked old and felt dirty. I will say, however, that the staff here were all very nice. We spoke with the front desk person and she was just lovely. She really tried to make our stay a pleasant one. We also interacted with the housekeeper and handyman and they were very nice too. They were the best part of our stay. We would not stay here again. There are several other options in the area and I would be willing to even go outside of Marriott to find a better hotel. I hate to say that, as we are very loyal to Marriott and again, we liked the staff very much. But the room is just inexcusable as it is now.
This place does not deserve the Marriott name. The carpet in my room was actually torn. The hallway carpet was filthy and stained. There was no microwave and when I asked - she said not all rooms have one but she would bring me one, It was so dirty I would not use it. Shower curtain was off most of the hooks and just hanging, The only ice machine is on ground floor with a dirty towel lying on the floor in front to catch the water. Front door has to be opened manually - tough with suitcases. My trash was not emptied daily - "guess she forgot" was the response. No bath mat in the tub. I could continue but I don't think it is necessary. This place is just filthy.
Take a pass on this one. Be very surprised if this place is able to keep the Marriott name on the door much longer. In dire need of renovation. My hunch is there’s an ownership group that’s not willing to spend the money needed to keep it up. Biggest issue though is location. It’s right up against the highway, and not soundproofed at all. Sounds like the cars and semis are literally driving right through the room. The saving grace for the place is that the employees seem to know it leaves a lot to be desired and go out of their way to be accommodating. Really nice people behind the desk and running the breakfast. Still rather have lousy service and get a good night’s sleep though.
We stayed here this past weekend. I have never wanted to shower so badly after staying in a hotel. The floors were sticky, the carpet was torn and stained, and the paint on the wall was chipped. The couch had a huge unidentifiable stain on it, the furniture is dated, and the bottom half of our shower liner was literally cut off. The place was disgusting and I would not recommend.
Our family was traveling across country from New England to Colorado and with a Four Year old. We like to stay at Marriott's as they are mostly consistent and safe and if you have points they can be used. When traveling like this we normally will stay at Fairfields,Courtyards, Residence Inns and Spring Hill suites. THIS was a horrible experience to say the least. We would not even let our daughter take her socks off in the room the stains were so bad and "sticky", wall paper coming off, the tub was so stained that we had to shower her. The work desk area was sticky and the fridge smelled. The lobby was in desperate need of a renovation as well. Wallpaper in the corners peeling off, breakfast area not really that clean at all. I will say the staff was super nice and so friendly. The GM was amazing to us when speaking of our concerns and worked with us. He did say a renovation was coming their way so don't give up on them.
Had a short weekend trip to St. Louis, and had to stay in Fairview Heights. The hotel is conveniently located just off the interstate, close to several restaurants ,shopping malls etc. The staff was friendly, the room reasonably clean but ...basic. The kids loved the indoor pool, the wi-fi worked consistently and breakfast ok.The noise from the interstate was obvious at night,maybe some trees could block the sound ?
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Located within a mile (2 km) of St. Claire Square Mall, Fairfield Inn by Marriott Fairview Heights is within 2 miles (3 km) of Stonewolf Golf Course. This 55-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. Also nearby are Pleasant Ridge Park and Far Oaks Golf Course.
Free hot/cold buffet breakfast is included with your stay and awaits you each morning.
Fairfield Inn by Marriott Fairview Heights's 55 rooms are air-conditioned and provide coffee makers, free newspapers, and free local calls. Guests can expect free WiFi and flat-screen TVs with cable channels. Other standard amenities include hair dryers, ironing boards, and desks.
Fairfield Inn by Marriott Fairview Heights features an indoor pool, free WiFi in public areas, and a business center. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.
Reviews from Trip Advisor
63.0% of guests recommend this hotelTotal of 126 reviews