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Recent guest reviews

The hotel is nice, no elevator though. When we first check in, we thought the service was bad, but we like giving second chances. We didn't eat at the restaurant, just snacked and drank. The service at the bar and restaurant was not great, except from the head waiter. He was really nice and attentive. We mentioned to him that the other employees' service wasn't great because they don't even pay attention to us. After that, the service improved, but not at the reception. The service at the counter continued to be really bad. They wouldn't acknowledge us, even if we're standing there right in front of them. The two employees there were talking at one point, pretending to be working. I heard one of them say something like let's continue after you take care of them, and the other one who was supposed to help us said, no it's ok. After a minute or two the second employee left and the one on the counter was just looking at some papers or in my opinion just pretending to work. After another minute, she asked if we were waiting on her, I said yes. Of course, I was waiting on her, why else would I be standing there. I like this hotel because of where it is, but the service I don't like, with the exception of a couple of the waiters. The cleaning ladies are also nice and do a great job.

We really enjoyed that the property was nice and clean. Would have been nice to been offered face masks instead of having to buy them.

Nice location with lots of shopping and eating options close by. The rooms are all very ‘hard’...that is, tile floors and other stone surfaces everywhere...so, more noisy that I would like. Also, no hot water...that was bad news. Friendly staff, pretty hotel. Would stay again, with tempered expectations.

Great service, very clean! All staff is friendly and helpful.

As always staying at concierge was a great experience, staff are very friendly and hotel and rooms are very clean and comfortable.

Quick stay but really nice and clean. Wi-Fi works well outside but not so good inside rooms. Lots of channels great tv Room is spacious

Martha Duenas No. 39 Villa de Alvarez COL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Outdoor pool

Located within a mile (2 km) of La Campana Ruins, Concierge Plaza la Villa is within 2 miles (3 km) of Plaza San Fernando. This 60-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free valet parking.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to noon.


Rooms

All 60 air-conditioned rooms feature free bottled water, ceiling fans, and safes. 38-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Rooms also include desks.


Property features

Guests of Concierge Plaza la Villa enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. Free valet and self parking are available, and there's also an airport shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. Additional amenities include a vending machine and a garden.

Room options

Standard Double Room

2 Double Beds | Sleeps 4

Guest reviews for Concierge Plaza la Villa

Everyone (6) Couples (2)
3
Partner Couples

The hotel is nice, no elevator though. When we first check in, we thought the service was bad, but we like giving second chances. We didn't eat at the restaurant, just snacked and drank. The service at the bar and restaurant was not great, except from the head waiter. He was really nice and attentive. We mentioned to him that the other employees' service wasn't great because they don't even pay attention to us. After that, the service improved, but not at the reception. The service at the counter continued to be really bad. They wouldn't acknowledge us, even if we're standing there right in front of them. The two employees there were talking at one point, pretending to be working. I heard one of them say something like let's continue after you take care of them, and the other one who was supposed to help us said, no it's ok. After a minute or two the second employee left and the one on the counter was just looking at some papers or in my opinion just pretending to work. After another minute, she asked if we were waiting on her, I said yes. Of course, I was waiting on her, why else would I be standing there. I like this hotel because of where it is, but the service I don't like, with the exception of a couple of the waiters. The cleaning ladies are also nice and do a great job.

By on May 13, 2022

Review comment responded on May 13, 2022

Good morning Patricia, thank you for taking a few minutes to evaluate us and leave us your comments. It is important for us to know how your stay was and if we could do something else to improve; we will take into account what happened to enrich our service. We hope that despite this bad experience you will consider giving us another chance.

5
Partner Couples

We really enjoyed that the property was nice and clean. Would have been nice to been offered face masks instead of having to buy them.

By on May 6, 2021

Review comment responded on May 19, 2021

Muchas gracias por tomarse unos minutos para dejarnos sus comentarios y evaluarnos, para nosotros es muy importante saber cómo estuvo su estancia con nosotros y si pudimos haber hecho algo más para mejorarla. Esperamos en su próxima visita, nos siga eligiendo como su hotel de descanso

2
Everyone

By on Apr 5, 2021

Review comment responded on May 19, 2021

Gracias por tomarse unos minutos para dejarnos sus comentarios y evaluarnos de acuerdo a su experiencia, lamentamos los inconvenientes ocurridos en el servicio; esperamos que en su próxima visita, nuestro servicio tenga una diferencia y mejore su estancia con nosotros.

5
Everyone

By on Oct 1, 2019

Review comment responded on Oct 2, 2019

Thanks for staying with us. We appreciate your feedback!

4
Everyone

Nice location with lots of shopping and eating options close by. The rooms are all very ‘hard’...that is, tile floors and other stone surfaces everywhere...so, more noisy that I would like. Also, no hot water...that was bad news. Friendly staff, pretty hotel. Would stay again, with tempered expectations.

By , from Alaska on Nov 17, 2018

Review comment responded on Nov 19, 2018

Good morning, we appreciate your comments and we are very sorry that I did not have enough hot water; We will send your comments to the corresponding department so that the necessary measures are taken. We wait for you in your next visits.

5
Everyone

Great service, very clean! All staff is friendly and helpful.

By , from Houston, TX on May 21, 2018

Review comment responded on May 21, 2018

We appreciate your comments! we work every day to make your stay as pleasant as possible. We are waiting for you on your next visit.

5
Everyone

As always staying at concierge was a great experience, staff are very friendly and hotel and rooms are very clean and comfortable.

By , from Chicago on Feb 20, 2018

Review comment responded on Feb 21, 2018

Thanks for your comments! we work every day to make your stay as pleasant as possible. We wait for you soon.

5
Everyone

Quick stay but really nice and clean. Wi-Fi works well outside but not so good inside rooms. Lots of channels great tv Room is spacious

By , from Los Angeles on Nov 7, 2017

Review comment responded on Nov 9, 2017

We appreciate your comments, we will continue working to offer you a better service in your next stay.

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