10/10 Excellent
Kitty, Soddy Daisy
Sep 2, 2025
Liked: Cleanliness, staff & service
This property, Rodeway Inn Hotel in Cleveland Tennessee, has been absolutely fantastic! However, I am writing to express my extreme disappointment with Expedia's customer service, which I recently experienced regarding my long-term hotel booking.
While the hotel itself has been excellent, my interaction with your representative was absolutely horrendous. I was on hold for over an hour to address a price discrepancy, only to be met with rude, incompetent service. The representative was dismissive, unhelpful, and a massive waste of my time.
What is most concerning is the integrity of your quality assurance process. After your automated message stated that the call "may be monitored or recorded for quality assurance," your representative essentially forced me to hang up before I could take the customer satisfaction survey I had requested. This seems like a deliberate attempt to avoid receiving negative feedback.
Furthermore, your company's claim of offering the "cheapest prices" is a complete sham. After being a loyal customer for months, I discovered other guests were paying a significantly lower rate, and the coupons you provided were useless.
My frustration is directed at Expedia's deceptive business practices, from its false advertising to its poor customer service and manipulation of the feedback process. This is something that needs to be addressed. I do encourage anyone reading this, to share it! - Christin
Kitty
Stayed 1 night in Aug 2025