Chula Vista Bartell Hotels

"The lodging accommodations need some love. There was peeling paint and damage at the bottom of the doors to our bathroom. The tub spigot looks like a cut off pipe. The grounds around our lodging were very sloppy looking...leaves and limbs laying everywhere. The pergolas outside on our patio all seemed slanted and falling apart. However, the pool and the rest of the grounds seemed to be in great shape. We went to the casual restaurant for breakfast and were seated right away. Unfortunately, we sat for 15 minutes without waitstaff coming to our table. We alerted the bus boy, who I saw speak with someone about it. We waited 5 more minutes after that and when no one showed up we left. Then we went over to the cafe and they were out of the first 4 items we tried to order. Seems like maybe the resort was not prepared for the spring break crowd. The staff who did help us were very nice.This looks like a place that was once a top-notch resort, but now has room for improvement."

"Everything was amazing beginning to end. My kids enjoyed the pool. Staff was extremely friendly and helpful. Breakfast was excellent. Already planning to come back. "

"no electric outlets hairdryer didn't work found black hair on bed I'm blonde dirty room. waited 2 hours to check in and had to argue about handicap room."