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Recent guest reviews

Safety and security is questionable in the area. Much deferred maintenance on the property and rooms.

Everything was depressing! Old, drapes stained, holes in walls, non-smoking room reeked of smoke! Never book again.

The Inn was clean and close to downtown It was close to the meetings we had to go to.

Room smelled badly of smoke. Lampa near bed were not working. WIFI was not working- it would show mew as connected, but I could not send emails or text messages, and I could not access the internet. Food at continental breakfast was mediocre at best, not much choice either.

The NO SMOKING rooms reeked of cigarettes and air freshener. The door to the office and lobby were broken, sidewalks were dirty, staff was grumbly. Torn screen on our room's window. The stench of the room was almost unbearable.

Walls dirty, facility was overall dirty. Our bathroom sink had dirt in it and towels were stained. Cockroach in the room. Handle to door broken and lock didn’t work. They had a regular door handle installed with key entry. Unsafe.

This may be a strange like, but the toilet flush was kind of amazing. Super powerful, to the point where we jumped when flushing. I don’t think there would ever be an issue of a slow or clogged toilet.

Property is in a perfect location in Downtown Chico. The staff is very friendly and helpful. I would definitely go back again.

Working door lock might of been nice. Had to be let in every time.

Young person sat in office chatting on the phone for ten minutes while I waited, finally when the person came to help, i felt like I was interrupting and inconveniencing the person checking me in. Room is seriously outdated. Carpet stained, mold in tub and did I mention the unprofessional desk person?

Nice and reasonable . Staff very friendly and helpful

Although I was not expecting a 5 star experience, this was very disappointing. The sheets and towels were clean, but the room was quite dirty. The dirty fingerprints on the TV (not a flatscreen) were unsightly. There was an occasional chair in the room, but when you sat on it, you sunk to the floor. The person who checked me in was pleasant enough. I had an early departure and had to be on the road by 5 AM. I went to the lobby to get a cup of coffee--chained and padlocked. Location is great -close to downtown, but they seriously need an uplift and better cleaning staff.

Nice location to be able to walk to anywhere in the Chico, CA downtown area. The downside was the AC unit, which either froze us out (and gave me a sore throat), or made us sweat. I was up 6-7 times during the night, changing in mode from AC to Fan...ad nauseam.

The hotel Amelia bad, a lot of things were broken and overall an out dated hotel that needed a lot of repairs

Check in was quick and room was ready. Front desk employee was very efficient.

AC didn’t work, sink was clogged, non-smoking smelled of smoke. We reserved a room with 2 double beds and received a King room instead. Staff was nice and Continental breakfast was fine.

The room smells Bad pillows and mattress No trash bin in bathrooms

Most disgusting hotel I've ever stayed in! Carpet ripped up with stains, room smelled nasty, tv didn't work. The fake favorable reviews and doctored photos fooled me so I booked it on line. DON'T fall for them like I did!! They put a hold on my card in case I damaged the room, so I was blown away when I walked in and saw the condition the room was already in! If you stay here after reading my review, you will regret not following my advice to stay away... I promise you!

Very clean. Staff was great and very helpful. Room needs more electrical outlets. Breakfast was stingy.

Loud with people coming in out of rooms slamming doors all night.

Broadway St Chico CA

Hotel highlights

  • Close to California State University-Chico
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool

Located within a 5-minute walk of National Yo-Yo Museum, Heritage Inn Express Chico is within a 15-minute stroll of Bidwell Mansion State Historic Park. This 39-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free continental breakfast is offered each morning.


Rooms

The 39 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. 30-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also available.


Property features

Guests of Heritage Inn Express Chico enjoy an outdoor pool, free WiFi in public areas, and coffee in a common area. Self parking is available for USD 1.00 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage and dry cleaning/laundry. Additional amenities include a microwave in a common area, a terrace, and laundry facilities.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 3

Suite, 1 King Bed

1 King Bed | Sleeps 3

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 5

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 5

Guest reviews for Heritage Inn Express Chico

Everyone (14) Couples (2) Family (8)
2
Everyone

Safety and security is questionable in the area. Much deferred maintenance on the property and rooms.

By on Jan 1, 2020

1
Family

Everything was depressing! Old, drapes stained, holes in walls, non-smoking room reeked of smoke! Never book again.

By on Oct 5, 2019

Review comment responded on Nov 2, 2019

We apologize for the inconvenience. All our rooms are non smoking, but the guest do not follow our instructions. We are working on upgrading and renovation. Thanks for your feedback and staying with us.

5
Partner Couples Family

The Inn was clean and close to downtown It was close to the meetings we had to go to.

By on Oct 3, 2019

Review comment responded on Oct 3, 2019

Dear Guest Thank you for your fantastic rating!. We are glad that you liked the stay and found our location was close to your destination. Again, we are pleased to hear that you found the room clean. Please do not hesitate to book with us, if you are ever in this area! Best Regards,

2
Friends

Room smelled badly of smoke. Lampa near bed were not working. WIFI was not working- it would show mew as connected, but I could not send emails or text messages, and I could not access the internet. Food at continental breakfast was mediocre at best, not much choice either.

By , from Santa Clara on Sep 17, 2019

Review comment responded on Sep 17, 2019

We apologize for the inconvenient during your stay. The Switch at the entrance have to be on to get the light to work. The internet was working and we will check on the issues.

1
Family

The NO SMOKING rooms reeked of cigarettes and air freshener. The door to the office and lobby were broken, sidewalks were dirty, staff was grumbly. Torn screen on our room's window. The stench of the room was almost unbearable.

By on Jun 26, 2019

1
Family Family

Walls dirty, facility was overall dirty. Our bathroom sink had dirt in it and towels were stained. Cockroach in the room. Handle to door broken and lock didn’t work. They had a regular door handle installed with key entry. Unsafe.

By on Apr 22, 2019

3
Family

This may be a strange like, but the toilet flush was kind of amazing. Super powerful, to the point where we jumped when flushing. I don’t think there would ever be an issue of a slow or clogged toilet.

By on Apr 6, 2019

4
Partner Couples Family

Property is in a perfect location in Downtown Chico. The staff is very friendly and helpful. I would definitely go back again.

By on Feb 20, 2019

4
Family

Working door lock might of been nice. Had to be let in every time.

By on Feb 17, 2019

3
Everyone

Young person sat in office chatting on the phone for ten minutes while I waited, finally when the person came to help, i felt like I was interrupting and inconveniencing the person checking me in. Room is seriously outdated. Carpet stained, mold in tub and did I mention the unprofessional desk person?

By on Dec 25, 2018

Heritage Inn Express Chico

725 Broadway St, Chico, CA 95928
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