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Extended Stay America Chicago - Skokie

2.5 out of 5.0

Recent guest reviews

Security guard/staff had no sense of urgency or any consideration for my friend who was a guest in the room we stayed. She was intoxicated and was giving my name and room number and the security guard said that there was nobody in there and that we never checked in, he cussed her out and called her out by her skin color (black). Something could have happened to my friend. I'm highly dissatisfied with Extended stay. My friend made it to another hotel prior to getting there where we were at, and they took the time to help her get to our hotel. Mind you were not from Chicago and she did not have her phone only her ID and card. My whole issue is that if the security or staff would have checked the room and or called me to verify with me there would be no issue, however nothing was checked and rather you call the police and even the police was more courteous than the extended stay security/staff. Highly dissapointed.

It was a nice stay. No frills, but nice room, decorated simple but well. There were some scuzzy people apparently being evicted when we came back to the hotel around midnight. Ugh

Quiet and nice place. Location is close to everything in the area.

I have stayed at this hotel several times ... and generally am very easy to please but this last visit I woke up at about 1030 the water turned off right in the middle of me taking a shower . I called the front desk and they told me that the had told all the guests upon checking in that the water was going to be off at 1030 for about 6 hrs . No one told me that when I checked in nor did I get a notice at my door or slipped under the door . I had my baby with me and was not able to get her bottles washed nor was I able to get her bathed either . I've never had an issue before but this visit was not the best . Had I known there wasn't going be any water then I would've stayed somewhere else since it was only for one night .

My experience from beginning to end was great I would recommend this to anyone.

Just in town for the evening. Was able to book last minute and rate was very fair for holiday weekend. Staff was pleasant and room was comfy. Bathroom was very clean. All in all a very good experience

Bottom line is our non smoking rook smelled horrible. No coffee maker in room and pillows were few. Add it all up along with a mediocre attitude by front desk staff and we were disssapointed. Won't be back.

The breakfast was poor. There was no daily room service

Great hotel. Great view and clean room. Glad the room had microwave

Great stay. Will come back next trip, close to highway.

Staff was very helpful. I like the idea that I had the availability of all the cooking gear I needed to set up housekeeping for a while if necessary. I never need a pool or all that glitzy stuff that more upscale hotels provide for double the cost. The room was a little musty smelling to my daughter, but I thought it was fine. The room had quad pane windows, which apparently was intended to reduce noise. This was successful as I heard no outside noises, and no noises from adjacent rooms. I was very pleased with that! I'd stay here again.

Fast check in and out. Comfy bed loved the little kitchenette with full sized fridge. Very friendly staff asked how liked the room when was going out for dinner . Super easy access to the highway. Great place to stay

Nice and clean room with a kitchen and kitchen dishes (pans, plates, utensils). A special thanks to Kathy who was very friendly and helpful in extending our stay. However, this is not the most friendly place for the families with kids. The beds are high and our kid fell and bumped the back of his head awefully.

It a nice place to stay , I would definitely recommend

Adequate, quiet, plain. It met what I needed with a short lead time to make a reservation in the area.

I enjoyed my stay. The staff are very prompt and professional.

House keeping only every 7 day, or you have to change bed sheets, and towels yourself.

I spent 4 days there with my adult daughter while visiting my son. We ate well in Evanston, watched the Air Show, visited the Museum of Contemporary Art. We toured Northwestern's Campus (which is beautiful)>

Not good, room was not ready by 5:00pm. Room was not ready by 5:00pm. Staff was not friendly.

Always enjoy our stay at this facility. Clean, friendly staff, well priced, close to the action. We love having a kitchen due to our preferred eating selections.

5211 Old Orchard Rd Skokie IL

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located within a mile (2 km) of North Shore Center for the Performing Arts, Extended Stay America Chicago - Skokie is within 3 miles (5 km) of Wagner Farm. This 140-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. Skokie Theatre is also 3.1 mi (5 km) away.


Dining

Free on-the-go breakfast is included with your stay.


Rooms

The 140 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and safes. Weekly housekeeping is available.


Property features

At Extended Stay America Chicago - Skokie, guests have access to free WiFi in public areas and laundry facilities. Free parking is available if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America Chicago - Skokie

Everyone (19) Couples (8) Business (5) Family (2) Other (3)
1

no sense of common courtesy, lack of hospitality

Everyone

Security guard/staff had no sense of urgency or any consideration for my friend who was a guest in the room we stayed. She was intoxicated and was giving my name and room number and the security guard said that there was nobody in there and that we never checked in, he cussed her out and called her out by her skin color (black). Something could have happened to my friend. I'm highly dissatisfied with Extended stay. My friend made it to another hotel prior to getting there where we were at, and they took the time to help her get to our hotel. Mind you were not from Chicago and she did not have her phone only her ID and card. My whole issue is that if the security or staff would have checked the room and or called me to verify with me there would be no issue, however nothing was checked and rather you call the police and even the police was more courteous than the extended stay security/staff. Highly dissapointed.

By , from Indianapolis on Apr 9, 2018

Review comment responded on Apr 12, 2018

Thank you for bringing this to our attention. We take all guest feedback very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management

4
Everyone

It was a nice stay. No frills, but nice room, decorated simple but well. There were some scuzzy people apparently being evicted when we came back to the hotel around midnight. Ugh

By on Mar 23, 2018

Review comment responded on Mar 23, 2018

Thank you for the four-star review of Extended Stay America. We are happy to know you had a nice stay and that enjoyed everything that we offer. However, we are sorry if any inconvenience caused. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management

3
Everyone

Quiet and nice place. Location is close to everything in the area.

By , from New Jersey on Mar 22, 2018

Review comment responded on Mar 23, 2018

Felix, thanks for the evaluation of your visit to our hotel. it feels so good to know you had a relaxing stay with us and that you were impressed with the convenience of our location. We hope you’ll consider choosing us on your next trip to our city. Sincerely, Hotel Management

2

bad communication

Everyone

I have stayed at this hotel several times ... and generally am very easy to please but this last visit I woke up at about 1030 the water turned off right in the middle of me taking a shower . I called the front desk and they told me that the had told all the guests upon checking in that the water was going to be off at 1030 for about 6 hrs . No one told me that when I checked in nor did I get a notice at my door or slipped under the door . I had my baby with me and was not able to get her bottles washed nor was I able to get her bathed either . I've never had an issue before but this visit was not the best . Had I known there wasn't going be any water then I would've stayed somewhere else since it was only for one night .

By , from chicago on Jan 26, 2018

Review comment responded on Jan 27, 2018

Thank you for choosing to stay at our hotel once again. We are sorry for the issues you had while being here and regret the inconvenience it caused. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management

5
Everyone

My experience from beginning to end was great I would recommend this to anyone.

By , from glendale AZ on Oct 3, 2017

Review comment responded on Oct 5, 2017

Sarge, thanks so much for choosing Extended Stay America. It's nice to read that we met all of your expectations. We enjoyed having you as our guest and look forward to having the opportunity to welcome you back on a future visit. Sincerely, Hotel Management

4

just one night

Everyone

Just in town for the evening. Was able to book last minute and rate was very fair for holiday weekend. Staff was pleasant and room was comfy. Bathroom was very clean. All in all a very good experience

By , from Gurnee IL on Sep 4, 2017

Review comment responded on Sep 6, 2017

Pras, we appreciate your review of your overnight stay at Extended Stay America. We are glad your last minute choice was perfect for your holiday weekend and that you loved the service from our staff. Thanks for giving us the opportunity to serve you, and we hope to provide you with another comfortable stay in the future. Sincerely, General Manager

3

sparce and smelly.

Everyone

Bottom line is our non smoking rook smelled horrible. No coffee maker in room and pillows were few. Add it all up along with a mediocre attitude by front desk staff and we were disssapointed. Won't be back.

By on Aug 23, 2017

Review comment responded on Aug 25, 2017

Thank you for your review. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. The condition you describe is unacceptable and not at all representative of our quality standards. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, General Manager

3

the hotel room had a poor smell

Everyone

The breakfast was poor. There was no daily room service

By on May 26, 2017

Review comment responded on May 28, 2017

Thank you for sharing your review, Although you liked our courteous associates, I am sorry for the cleanliness issue you experienced in your room. I would like to mention since we are an extended stay property, we provide housekeeping service to guests who stay eight or more nights; however, this service is always available upon request for an additional fee. I have shared your concerns with the respective teams in an effort to improve our service and facilities. We hope you will consider us again the next time you visit this area. Sincerely, General Manager

5
Everyone

Great hotel. Great view and clean room. Glad the room had microwave

By on May 26, 2017

Review comment responded on May 28, 2017

Thanks for taking the time to share your perfect feedback. We are delighted to know you loved your well-equipped room and were blown away by the beautiful view it provides. It was a pleasure of hosting you at Extended Stay America - Chicago - Skokie, and we look forward to serving you again soon. Sincerely, General Manager

5

convient to shopping and nice restaurants.

Everyone

Great stay. Will come back next trip, close to highway.

By on May 20, 2017

Review comment responded on May 22, 2017

Thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to highway and variety of restaurants and shopping. All of us here at Extended Stay America - Chicago - Skokie look forward to seeing you again. Sincerely, General Manager