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Continental Caribe Bay

3.5 star property

Choose dates to view prices

Photo gallery for Continental Caribe Bay

Outdoor pool
Lobby
Terrace/patio
Lobby sitting area
Breakfast, lunch and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Av Heroes 171 Col. Centro, Chetumal, QROO, 77000
  • Place, Museum of Maya Culture
    ‪2 min walk‬
  • Place, Museo de la Ciudad
    ‪5 min walk‬
  • Place, Fisherman's Fountain
    ‪16 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Double Room

Desk, free WiFi

Standard Double Room

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Room, 1 King Bed

Desk, free WiFi

Junior Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Junior

Desk, free WiFi

Suite Junior

  • 236 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Quadruple Room Standard

Desk, free WiFi

Quadruple Room Standard

8.0 out of 10
Very good
(4 reviews)
  • 215 sq ft
  • Sleeps 4
  • Free WiFi

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About the neighborhood

Chetumal

Continental Caribe Bay is adjacent to popular attractions such as Museum of Maya Culture and Museo de la Ciudad. This 85-room, 3.5-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Museum of Maya Culture - 2 min walk - 0.1 miles
  • Museo de la Ciudad - 5 min walk - 0.3 miles
  • Fisherman's Fountain - 16 min walk - 0.9 miles
  • Palacio de Gobierno - 16 min walk - 0.9 miles
  • Palacio Municipal De Othon P. Blanco - 18 min walk - 1.0 mile

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • ‪Restaurante el Vaticano - ‬3 min walk
  • ‪Capital Plaza Hotel - ‬2 min walk
  • ‪Restaurante " Los Cocos - ‬2 min walk
  • ‪Tortas Y Tacos Al Pastor "Don Miguel - ‬2 min walk
  • ‪taqueria avila - ‬1 min walk

About this property

Continental Caribe Bay

At Continental Caribe Bay, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a conference center, a terrace, and a reception hall.
32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include desks and free toiletries.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Restaurants on site

  • Nah Balam

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 4 meeting rooms
  • Conference center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Reception hall

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 20

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 1 PM
  • Minimum check-in age: 20
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Capital Plaza Chetumal
Capital Plaza Hotel Chetumal
Capital Plaza Hotel
Continental Caribe Bay Hotel
Continental Caribe Bay Chetumal
Continental Caribe Bay Hotel Chetumal

Frequently asked questions

Is free cancellation available at Continental Caribe Bay?

Continental Caribe Bay provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

What can I see close to Continental Caribe Bay?

This hotel is located in Chetumal and just steps from Museum of Maya Culture and Museo de la Ciudad. You'll also find Palacio de Gobierno and Chetumal Ferry Terminal less than a mile away.

Is parking available on site at Continental Caribe Bay?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking and bicycle parking are also available.

Does Continental Caribe Bay include a casino at the property?

No, Continental Caribe Bay doesn't have a casino.

Will I find an indoor pool at Continental Caribe Bay?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Continental Caribe Bay?

Couples staying at this hotel will appreciate amenities like an outdoor pool plus some guestrooms include a pool view and a minibar.

Are there hot tubs at Continental Caribe Bay?

No, there isn't a spa tub at this hotel.

Does Continental Caribe Bay have a restaurant that serves breakfast?

Yes, Continental Caribe Bay serves breakfast for a surcharge at Nah Balam.

Will Continental Caribe Bay allow pets to stay free of charge?

No, pets and service animals aren't allowed at Continental Caribe Bay.

Are there connecting rooms at Continental Caribe Bay?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Continental Caribe Bay?

The closest major airport to Continental Caribe Bay is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 2 mi away (8 minutes by car). Another top airport is Corozal (CZH), which is located 18.9 mi away (38-minute drive).

Are there rooms with balconies that I can book at Continental Caribe Bay?

Yes, some guestrooms at Continental Caribe Bay offer a balcony and may feature pool views.

Continental Caribe Bay Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 334 out of 768 reviews
Rating 8 - Good. 310 out of 768 reviews
Rating 6 - Okay. 87 out of 768 reviews
Rating 4 - Poor. 28 out of 768 reviews
Rating 2 - Terrible. 9 out of 768 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Kevanna

Liked: Cleanliness
The Junior Suite was very nice. Absolutely loved the bed.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Shumari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very good and staff was very friendly and accomodating.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when traveling through Chetumal.
Stayed 1 night in Apr 2023
Verified

8/10 Good

Ceon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. Friendly and helpful staff.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Errol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my stay was very relaxing because of the quiet area even thought in was by the market. The staff was very friendly.
Stayed 1 night in Oct 2022
Verified

8/10 Good

Randon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. The room was good and the pool was turned on when we reached. The room and beds were also cleaned.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Ceon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is very good. Always clean
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

meily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that we had enough space for ourselves. Also the tidiness of the place was a plus.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
By the Mayan museum, downtown area.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Kurt

Liked: Cleanliness, staff & service, room comfort
A bit aged but bed was comfortable. The hotel was clean but aged a bit.
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

Erick

Liked: Staff & service
Hotel is in good condition but needs a little work. It was probably in better condition n when it changed ownership.
Stayed 4 nights in Apr 2024
Verified

4/10 Poor

Wayne

Disliked: Cleanliness, amenities, property conditions & facilities
Clean pool. Good parking. Old building shows it age. Bathroom towels not clean.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've never enjoyed such soft and comfortable beds at a hotel in Chetumal before. The staff tried their best to understand me as me or my friends could not speak Spanish. The attendant was attentive and help us get to our rooms with ease.
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Fast efficient friendly check in and bellboy service. Had a quick dip in the pool and it had bar/food service. Room was clean. Bed was comfortable. Quiet respite to the outside. Parking was easy. Overall I would recommend. Cons: there was the same room service food/tray in the corridor for our entire stay. The safes don’t work in the rooms.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Karina

Liked: Staff & service, property conditions & facilities
Every thing
Stayed 1 night in Aug 2023
Verified

8/10 Good

paul

Liked: Cleanliness, staff & service
owner was there and immediately took care of problems we talked to her about. really interested in fixing things while we were there, rooms nice, beds comfortable, need some improvements, but overall good stay. restaurant just ok but they say making changes to improve menu.
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please tell experience
Stayed 1 night in Feb 2023
Verified

6/10 Okay

Sonali

Ok
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Lidia

Liked: Cleanliness, amenities
Ac was old
Stayed 2 nights in Feb 2023
Verified

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful hotel, we were put in the third floor and was told the elevator worked and when we tried using it, we were told we can’t use it without calling the bellboy! The tub was slippery and the shower head was old.
Stayed 3 nights in Oct 2024
Verified

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was moldy, outdated & had absolutely no WiFi service. Not even my personal data plan worked at this hotel.
Stayed 1 night in Jan 2024
Verified

4/10 Poor

George

Disliked: Staff & service

Run Forest RUN...

Customer service is aweful. Not friendly and too noisy. No information related to hotel..such as restuarant on site and other services.They claimed to have a gym...2 bikes that were not working...no AC abd smell is not good. I will not recommend it to my enemies
Stayed 3 nights in Sep 2024
Verified

4/10 Poor

Richie

Disliked: Cleanliness, amenities, property conditions & facilities
Habitación descuidada, olor a humedad, en general el hotel parece abandonado, lo conoci cuando era holiday inn y capital plaza y realmente esta en el abandono, en lo personal busquen otra opción de hospedaje.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Yisela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localizacion excelente, seguro , puedes caminar , el personal amable , limpieza impecable.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

DINORAH AICELA

Liked: Cleanliness, staff & service, property conditions & facilities
Buen hotel.No tiene mucho estacionamiento
Stayed 2 nights in Jul 2025