Crowne Plaza Chester by IHG

4.0 star property
Eco-certified hotel with a full-service spa and a health club

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Photo gallery for Crowne Plaza Chester by IHG

Breakfast, lunch, dinner served; British cuisine
1 bedroom, Egyptian cotton sheets, premium bedding, minibar
Interior
Exterior
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

Explore the area

Map
Trinity Street, Chester, England, CH1 2BD
  • Chester Racecourse
    ‪4 min walk‬
  • Chester Cathedral
    ‪4 min walk‬
  • Chester Zoo
    ‪6 min drive‬
  • Manchester (MAN)
    ‪45 min drive‬

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Room options

Premium Room, 1 King Bed (Super King)

  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

Premium Room, Multiple Beds

  • 315 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Double Sofa Beds

Premium Room, 1 King Bed (Super King)

9.0 out of 10
Wonderful
(14 reviews)
  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room

8.4 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 Twin Bed

Suite, 1 Bedroom (Super King)

8.0 out of 10
Very good
(1 review)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

Premium Room

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 Twin Bed

Standard Room, 1 Queen Bed with Sofa bed

7.8 out of 10
Good
(19 reviews)
  • 230 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Premium Room, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 240 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(26 reviews)
  • 220 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(20 reviews)
  • 230 sq ft
  • Sleeps 2
  • 2 Twin Beds

Premium Room, 1 Queen Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 240 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 King Bed (Super King)

8.4 out of 10
Very good
(18 reviews)
  • 230 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Chester

Chester Cathedral is within a 5-minute walk of Crowne Plaza Chester by IHG while other popular sites like Grosvenor Museum are within a 15-minute stroll. This 4-star hotel has 160 rooms and welcomes guests with a restaurant, a full-service spa, and an indoor pool.

What's nearby

  • Chester Racecourse - 4 min walk - 0.3 miles
  • Chester City Walls - 4 min walk - 0.3 miles
  • Chester Cathedral - 4 min walk - 0.3 miles
  • River Dee - 15 min walk - 0.8 miles
  • Chester Zoo - 6 min drive - 2.7 miles

Getting around

  • Chester Station - 17 min walk
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪Beer Heroes Chester - ‬3 min walk
  • ‪Watergates Wine Bar - ‬4 min walk
  • ‪The Shropshire Arms - ‬3 min walk
  • ‪Custom House Inn - ‬2 min walk
  • ‪The Flower Cup - ‬3 min walk

About this property

Crowne Plaza Chester by IHG

Eco-certified hotel with a full-service spa and a health club
Crowne Plaza Chester by IHG features a full-service spa, an indoor pool, and a gym. Self parking is available for GBP 17 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and 32-inch flat-screen TVs with digital channels. Beds are dressed in Egyptian cotton sheets and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include minibars, electric kettles, and free newspapers. Housekeeping is available on request.
An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments, and manicures and pedicures.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Hungarian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 17 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 16.95 for adults and GBP 9.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Stables Bar & Grill

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (10,269 square feet of space)

Outdoors

  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for English breakfast: approximately GBP 16.95 for adults and GBP 9.95 for children
  • Self parking fee: GBP 17 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve high chair.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 7:30 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester Crowne Plaza
Crowne Plaza Chester
Crowne Plaza Hotel Chester
Crowne Plaza Chester Hotel Chester
Crowne Plaza Chester Hotel
Crowne Plaza Chester
Crowne Plaza Chester by IHG Hotel
Crowne Plaza Chester an IHG Hotel
Crowne Plaza Chester by IHG Chester
Crowne Plaza Chester by IHG Hotel Chester

Frequently asked questions

Are free cancellation options available at Crowne Plaza Chester by IHG?

Crowne Plaza Chester by IHG offers free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

What is there to do near Crowne Plaza Chester by IHG?

Guests enjoy the hotel's walkable location in Chester based on their ratings, and it's within a 10-minute walk of Chester City Walls and Chester Racecourse. You'll also find Chester Town Hall and The Rows of Chester less than a mile away.

Is there parking available at Crowne Plaza Chester by IHG?

Yes, parking is offered for GBP 17 per day. Though parking is limited, accessible parking and bicycle parking are also available.

Is there a spa available at Crowne Plaza Chester by IHG?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, body treatments, mani/pedis, and facials.

Does Crowne Plaza Chester by IHG include a casino at the property?

No, Crowne Plaza Chester by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Chester by IHG?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 7:30 AM and 8:00 PM.

What amenities will couples enjoy at Crowne Plaza Chester by IHG?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Crowne Plaza Chester by IHG?

Yes, this hotel has a spa tub.

Does Crowne Plaza Chester by IHG have a restaurant with a breakfast menu?

Yes, Crowne Plaza Chester by IHG serves an English breakfast for a surcharge on weekend mornings at Stables Bar & Grill.

Does Crowne Plaza Chester by IHG allow pets to stay for free?

No, pets aren't allowed at Crowne Plaza Chester by IHG though service animals are welcome.

Does Crowne Plaza Chester by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Crowne Plaza Chester by IHG?

The closest major airport to Crowne Plaza Chester by IHG is Chester (CEG-Hawarden), which is 5.2 mi away (25 minutes by car). Another top airport is John Lennon Airport (LPL), which is located 24.6 mi away (42-minute drive).

Are there rooms with balconies that I can book at Crowne Plaza Chester by IHG?

No, there aren't any guestrooms with balconies at Crowne Plaza Chester by IHG.

Does Crowne Plaza Chester by IHG have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Crowne Plaza Chester by IHG.

Crowne Plaza Chester by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 560 out of 1003 reviews
Rating 8 - Good. 314 out of 1003 reviews
Rating 6 - Okay. 76 out of 1003 reviews
Rating 4 - Poor. 35 out of 1003 reviews
Rating 2 - Terrible. 18 out of 1003 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were great 😊 thanks
Stayed 1 night in Apr 2025

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Room comfort

Mustard??

It was unseasonably warm but the air conditioning was useless. Noisy but totally ineffective. We left the curtains closed and a window open to try to reduce the heat but housekeeping had opened the curtains and closed the window. Still the air con did nothing. On the first night I had a steak, which was ok. However no one in the hotel seems to have heard of mustard! My request for French mustard was met with denial then panic and ended up with being given whole grain - which was pointless. The second night, half the main courses were ‘off’. If we’d had the strength we would have walked out. Our booking, made with the maitre’d, had also disappeared! Overall the hotel was adequate, well located and with a good car park.
Stayed 2 nights in Apr 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spacious room. Breakfast very nice. Staff friendly. Double bed comfy but sofa bed dipped in the middle.
Stayed 1 night in Apr 2025

10/10 Excellent

Maureen Claire

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great stay
Stayed 2 nights in Mar 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy bed and a nice room. A little noisy, but it is city centre. Lovely facilities. We did message before we stayed and asked for plant milk which we were told would be put in our room, which didn't happen, which was a shame as you're a eco hotel and should be pushing dairy alternatives. But very happy with the toiletries and in general with our stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

Stayed 1 night in Apr 2025

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff, we were able to check in early before heading out for the afternoon. The on-site restaurant was excellent we really enjoyed the food, the staff were very attentive.
Stayed 1 night in Apr 2025

8/10 Good

Julie

Liked: Cleanliness, room comfort
Stayed here a few times over the years but the hotel is starting to looking abit run down now. The lady on reception barely spoke to us but overall nice stay breakfast was nice
Stayed 1 night in Mar 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2025

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and the room spacious. Staff were excellent, especially in the restaurant as my wife is Coeliac and requires a gluten free diet. Her breakfast was cooked to order in a seperate area of the kitchen. The hotel is within easy walking distance of the centre of Chester
Stayed 1 night in Apr 2025

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friday night stay

Stayed here as we were at the Robbie Fowler event- the hotel was fine - huge super king bed and massive television! Complimentary toiletries, 2 bottles of water in the fridge was a nice touch
Stayed 1 night in Mar 2025

10/10 Excellent

Deb

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room close to the city centre. Wonderful staff. Plenty for breakfast and quality was good too. A little noisy at early morning but to be expected close to centre. Room was spotless too.
Stayed 1 night in Mar 2025

10/10 Excellent

Thomas, Killingworth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best place to stay in Chester
Stayed 3 nights in Mar 2025

8/10 Good

Neil

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our first visit to Chester the hotel’s position was ideal, just a couple of hundred yards to the main streets.
Stayed 2 nights in Mar 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Britt Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Mar 2025

10/10 Excellent

Dominic

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great weekend break

Great location, smelt great, parking fab and easy to check in
Stayed 1 night in Mar 2025

10/10 Excellent

Colin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
Stayed 1 night in Mar 2025

2/10 Terrible

Catherine

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

SUSAN

Stayed 1 night in Mar 2025