Convenient to airport
When we arrived at the airport and tried to call the hotel for the shuttle, no one was answering the phone. I called three times and when someone finally answered the shuttle was just pulling up. The night person at the front desk, Jesse, seemed overwhelmed and quite rude. He hung up on my husband when he called the front desk. However, the morning staff was excellent! The went out of their way to assist.
Very nice room. Pool and hot tub were not working.
Hotel looked nice from the outside, but is very dated on the inside. Place was dirty and my door wouldn't shut unless I slammed it. Elevator are looked outdated, things needed to painted. Not your typical clean Marriot..
Very nice staff
Nice rooms and quiet.
Old and kind of funky. My room had stained carpet and a half broken coffee maker, no microwave.
The location of the hotel was great in proximity to the airport....although the planes are a little loud. There were places to dine nearby. The balcony was nice with the view of the courtyard with a fire pit...really pretty at night. I love that it’s a pet friendly hotel. The staff was very nice. I did not like the upkeep and cleanliness of the property. It could’ve been better maintained. There were stains on the curtains and carpet in my room. They will not being anything to your room...extra towels, etc...you have to go down to the desk to get it. They only set up the room for one person (1 towel, one wash cloth). Overall upkeep definitely needs some much needed attention.
I liked that it was close to the airport (they have an airport shuttle). They had breakfast bags and coffee in the lobby (due to Covid).
The covid has most everything shut down.. no breakfast.. no free coffee downstairs.. no room service.. only highlight was the fire pit
The Service was outstanding. The front desk attendant went our of her way to take care of us. Thank you!!
I arrived late at night with an early flight next morning and went to my room on the 3rd floor. I was immediately hit with an overwhelming smell of marijuana. Even though staff was notified, the stench remained
It's just nice! It's clean, beautifully-appointed, has friendly staff, and they let me have a 2pm check-out. What more could one want?
Wonderful service from the staff, airport shuttle was convenient with friendly drivers. Thanks!
This is a clean modern hotel that offers everything I needed. The best value of all however, is the amazing professional staff. Kudos to your management team for creating world class service from everyone in the entire facility. I love the customer service from all...
I like the staff, she was awesome! I like the amenities, however the hallways were very run down, the room was comfortable. The advertisement for breakfast was complementary, but no food just a menu to pay for food! I looked at the menu and it was way over priced to me so I ate elsewhere.
Courtyard by Marriott Charlotte Airport North places you within a 10-minute drive of popular sights such as Billy Graham Library and NASCAR Hall of Fame. This 3-star hotel has 148 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's bistro, or relax with a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/cafe. Start each morning with to-go breakfast, available for a fee from 6:00 AM to 9:30 AM.
All 148 soundproofed rooms feature coffee makers, free weekday newspapers, and free local calls. Guests can expect 25-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Safes, ironing boards, and desks are also available.
At Courtyard by Marriott Charlotte Airport North, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 10 per night, or you can take advantage of the free airport shuttle (available on request). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a spa tub, conference space, and a 24-hour business center.
Convenient to airport
When we arrived at the airport and tried to call the hotel for the shuttle, no one was answering the phone. I called three times and when someone finally answered the shuttle was just pulling up. The night person at the front desk, Jesse, seemed overwhelmed and quite rude. He hung up on my husband when he called the front desk. However, the morning staff was excellent! The went out of their way to assist.
Thank you for taking the time to share your feedback, Karlene. We're disheartened to hear about the challenges you experienced during your time with us. We regret that our team didn't go above and beyond to accommodate your needs or to make you feel valued. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward. We hope to host you again soon so we can demonstrate the high-caliber service we're accustomed to sharing with our guests.
Very nice room. Pool and hot tub were not working.
Thank you for the great review, Richard! We're happy you had a pleasant experience with us! It's lovely you enjoyed our rooms so much. That's what we like to see! However, we regret that our amenities were not functioning properly. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward. We look forward to hosting you again soon for an even better experience!
Hotel looked nice from the outside, but is very dated on the inside. Place was dirty and my door wouldn't shut unless I slammed it. Elevator are looked outdated, things needed to painted. Not your typical clean Marriot..
Very nice staff
Nice rooms and quiet.
Old and kind of funky. My room had stained carpet and a half broken coffee maker, no microwave.
The location of the hotel was great in proximity to the airport....although the planes are a little loud. There were places to dine nearby. The balcony was nice with the view of the courtyard with a fire pit...really pretty at night. I love that it’s a pet friendly hotel. The staff was very nice. I did not like the upkeep and cleanliness of the property. It could’ve been better maintained. There were stains on the curtains and carpet in my room. They will not being anything to your room...extra towels, etc...you have to go down to the desk to get it. They only set up the room for one person (1 towel, one wash cloth). Overall upkeep definitely needs some much needed attention.
Thank you for providing feedback on your recent stay with us. We appreciate your business and hope you will consider staying with us again. The hotel team is working diligently on upkeep and resolving the linen shortage which as been industry wide. We look forward to serving you better in the future. Kind Regards, S. Decker General Manager
Dear Guest, Thank you for staying with us. I apologize that our hotel did not meet your expectations. We hope to have the opportunity to better serve you in the future. Regards, S. Decker General Manager
I liked that it was close to the airport (they have an airport shuttle). They had breakfast bags and coffee in the lobby (due to Covid).
Thank you very much for sharing your positive review and rating of your recent stay with us at the Courtyard Airport Charlotte. We are pleased you enjoyed your stay and hope to serve you again soon. Kind Regards, S. Decker General Manager
Thank you for the 4/5 rating, Claredon! It's fantastic your time at the Courtyard Charlotte Airport North was so great! We're happy you appreciated our convenient location so much. We aim to please and your feedback lets us know we're doing our job! We strive for excellence so we look forward to hosting you again soon so we can share an even better experience with you.