Close to airport
I’ve never had to pay for parking at a hotel! Who is the parking lot for, if not for guests. The bathroom shower was gross. Thankfully we were only there for 10 hrs. It was convenient location to the airport.
Pool closed, hot tub closed, bistro and snacks very limited. Mold in bathroom and stains on wall and carpet. High humidity.
The staff were very helpful and courteous.
Just go somewhere else
The air conditioner was all torn apart and the carpet was wet on my late arrival to the room. UNACCEPTABLE. I have a copy of my report to the hotel and photos of the area involve. I was too tired to mess around that night with room condition
Convenient to airport
When we arrived at the airport and tried to call the hotel for the shuttle, no one was answering the phone. I called three times and when someone finally answered the shuttle was just pulling up. The night person at the front desk, Jesse, seemed overwhelmed and quite rude. He hung up on my husband when he called the front desk. However, the morning staff was excellent! The went out of their way to assist.
Very nice room. Pool and hot tub were not working.
Hotel looked nice from the outside, but is very dated on the inside. Place was dirty and my door wouldn't shut unless I slammed it. Elevator are looked outdated, things needed to painted. Not your typical clean Marriot..
Very nice staff
Nice rooms and quiet.
Old and kind of funky. My room had stained carpet and a half broken coffee maker, no microwave.
The location of the hotel was great in proximity to the airport....although the planes are a little loud. There were places to dine nearby. The balcony was nice with the view of the courtyard with a fire pit...really pretty at night. I love that it’s a pet friendly hotel. The staff was very nice. I did not like the upkeep and cleanliness of the property. It could’ve been better maintained. There were stains on the curtains and carpet in my room. They will not being anything to your room...extra towels, etc...you have to go down to the desk to get it. They only set up the room for one person (1 towel, one wash cloth). Overall upkeep definitely needs some much needed attention.
Courtyard by Marriott Charlotte Airport North places you within a 10-minute drive of popular sights such as Billy Graham Library and Bank of America Stadium. This 3-star hotel has 148 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and free in-room WiFi.
Enjoy a bite to eat at the hotel's bistro, or relax with a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/cafe. Start each morning with to-go breakfast, available for a fee from 6:00 AM to 9:30 AM.
Guests can expect 25-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free weekday newspapers, and free local calls.
Courtyard by Marriott Charlotte Airport North features a 24-hour gym, free WiFi in public areas, and meeting rooms. If you drive, self parking is USD 10 per night, or you can take advantage of the free airport shuttle (available on request). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Thank you for taking the time to submit this feedback, Mark.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.
Thank you for the 5/5 rating, Sue!It's excellent you enjoyed your time at Courtyard Charlotte Airport North so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
Andrew, thank you for choosing to stay at Courtyard Charlotte Airport North and for providing your rating with us. We're pleased to hear that your experience was largely positive and we hope to welcome you back soon for an even better stay.
Close to airport
Thank you for the fantastic review, Jeanne!We're delighted your time at Courtyard Charlotte Airport North was so wonderful! It's fantastic you took advantage of our convenient location near the airport. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience!Please come see us again soon!
I’ve never had to pay for parking at a hotel! Who is the parking lot for, if not for guests. The bathroom shower was gross. Thankfully we were only there for 10 hrs. It was convenient location to the airport.
Elizabeth,It's clear from your review that there were aspects of your recent stay that didn't quite meet your expectations and for that, we genuinely apologize. We believe our guests deserve the best hospitality, and we regret to find out that we fell short on providing that for you this time.Your concern regarding the parking fee has been seriously taken into account. We understand that every guest may have different expectations about the scope and cost of amenities. This particular arrangement has been implemented based on various factors, including available resources and space, as well as overall security and maintenance considerations. However, we sincerely appreciate your perspective and assure you it is valuable input as we continuously try to align our amenities more closely with our guests' preferences.Despite these issues, we're glad to know that our proximity to the airport served a convenience for your trip. Location is indeed one of the assets that we are proud of, as we endeavour to make the travel experience hassle-free for guests like yourself.Once more, our team extends our deepest apologies for any areas where we fell short. Each guest's feedback is instrumental in helping us improve, and it's experiences like yours that help us progress and serve our guests better going forward. We sincerely hope to have another opportunity to welcome you back for a more positive experience that mirrors the high standards we hold at our establishment. Thank you for taking the time to share your thoughts.
Pool closed, hot tub closed, bistro and snacks very limited. Mold in bathroom and stains on wall and carpet. High humidity.
We appreciate you taking the time to share your concerns with us, Kristin.We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
The staff were very helpful and courteous.
Thanks for the splendid review, Edward!It's fantastic you had such an excellent experience at Courtyard Charlotte Airport North and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you.We look forward to hosting you again soon so we can share another amazing experience with you.
Just go somewhere else
We appreciate the feedback, Sharon.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
Benjamin, thank you so much for your high rating via Expedia. It's heartening to know you enjoyed your stay at Courtyard Charlotte Airport North. We hope to have the chance to serve you again on your next visit!