Never having visited Charleston, SC before, I spent considerable time choosing an accommodation for a special family birthday. Since we are in our 80s, we definitely depended on availability of the advertised elevator to our 3rd floor apartment. Upon entering we saw that elevator had been out of order for over a week, and was unavailable! It was also obvious host had not checked this (we had no notice), there were no clothes hangars, and kitchen floor was not clean. We reported the elevator immediately, and host receptionist was quite understanding/empathetic in trying to make it right; however, with no other comparable accommodation available, we had an adjustment to cost made, but still had to carefully manage the challenging stair situation.