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Recent guest reviews

Service staff are very helpful, cordial and always prompt.

Everything was great. I stayed for 25 nights and enjoyed it very much. The only thing I found that was not so good was the lighting in the bathroom. It needs to be brighter which would make it easier when I shaved.

Carpet in the room smells bad. Bath tub height is safety hazard.

all the staff are friendly, clean room but there was a smell which we believe coming from there ventilation. there treadmill is loud.

This is the second time I checked in in this hotel...The first time was extremely perfect but for some reason I don’t understand this trip was really bad. I checked in in the same suite but no towel and I called for towel...and the towel is not as clean as I expected, I mean having a white towel means white not dirty white. Overall I had a great stay and trying to bypass some issues...but mainly they should at least look at there selves on how to keep the towel clean...that’s really needed to improve.

While the decor might be a little dated the property is very well maintained. The staff was great and the included breakfast was very good.

very clean and courteous staff . excellent breakfast !

some fixtures in washroom needs some updating. The nice interior design of lobby and the surrounding area. Accommodating staff show they are happy to serve.

Everythinf is good the food the people Except the wifi is slow

Check in was greeted by bag service very good Check in went faster than the previous week of booking The Hotel has its own rules when it comes to check in Pre pay persons are asked for a credit card and 1000 pesos at check in Found out the reasons for that The daily housekeeping is not really cleaning the rooms well When you check out They will say that the room requires cleaning and the 1000 pesos will cover the charge Many persons in the Hotel have experienced this at check in and upon leaving I had two bookings two weeks apart and was able to talk to guests about their stay and what was asked A pre pay is exactly what it means All charges are paid in advance and in the contract the only required payment is at check out for room service or charges at the bar if charged to the room The Hotel really will not allow you to run a tab unless a credit card is secured for these purposes There is no Mini bars in the rooms for charges to occur . When they have functions The breakfast when a function at the hotel is scheduled They put everyone into the bar area where limited seating is available Tables are set up in the entry area for persons to eat The second booking room was older and needed renovations Outdated and used looking The Hotel has a musty smell and they light candles in the floor hallways to try to remove the smell If you shut the air conditioning off while not in room It will smell musty also Leave the air conditioning on all the time

Check in was slow and the front desk attendant very negative during the check in process What I could not understand about the check in process was why have two attendants when only one was processing the check in and outs I stood at the entry for 10 minutes with only one other person being serviced The other attendant would not process me so I waited for the other attendant to become available Since the other attendant was working to resole a issue with the check out customer The other attendant placed my passport on the copier machine The copy was made but the attendant would not retrieve the photo copy When the attendant was finished with the check out customer The photo ID was handed to the attendant that would not process me It seemed very sad to watch this being done in front of me I was proceed by the attendant that made me wait for my ID to be copied by the other attendant I had a 36 hr. flight and was tired from the journey I was also asked for a 1000 peso deposit on a pre paid room which is not in the contractual agreement I read the ratings and saw first hand issues that require correction immediately Customer service needs to be improved and corrected The bathroom has a receptacle that is labeled 220volts 120 volts It is only 120 volts and the hair dryer is 220 volts So you have to use the hair dryer in the suit area Notified them of the problem after trying to operate 4 replacement dryers I was not given the WIFI code when checking in

Overall, OKAY experience. Rooms were decent but a little rundown, could need some updating. A/C and Wifi were weak in my room. Food during breakfast was good.

I didnt have hot water two mornings in one week, Had to get them to turn it back on, Internet is very slow and sometimes you dont have it at all.

Very friendly staff. good breakfast. i enjoyed my stay

Awesome staff. Location was close to malls so not much transportation needed. They also kept our luggage overnight after we checked out (we went to a resort that was 5 hours away)

Outdated and musty AC. Stuffy rooms. Staff friendly. Walk to Ayala.

Archbishop Reyes Avenue Camputhaw Cebu Cebu

Hotel highlights

  • Walking distance to Ayala Center and Cebu Business Park
  • Free in-room WiFi
  • Free parking
  • Onsite dining

Hotel Elizabeth Cebu places you within a 15-minute stroll of popular sights such as Ayala Center and Cebu Business Park. This 131-room, 3.5-star hotel has free in-room WiFi along with free self parking and a fitness center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

All of Hotel Elizabeth Cebu's 131 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Safes, phones, and desks are also standard.


Property features

Hotel Elizabeth Cebu offers a fitness center, conference space, and a business center. Free parking is included with your stay. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include free newspapers, laundry facilities, and a convenience store.

Room options

Junior Suite

1 King Bed | Sleeps 2

Deluxe Triple Room

3 Twin Beds | Sleeps 3

Premier Suite

1 King Bed | Sleeps 2

Deluxe Single Room

1 King Bed | Sleeps 2

Guest reviews for Hotel Elizabeth Cebu

Everyone (12) Couples (1) Business (1) Family (6)
5
Everyone

Service staff are very helpful, cordial and always prompt.

By on Mar 16, 2020

5
Everyone

Everything was great. I stayed for 25 nights and enjoyed it very much. The only thing I found that was not so good was the lighting in the bathroom. It needs to be brighter which would make it easier when I shaved.

By , from California on Mar 13, 2020

Review comment responded on Mar 16, 2020

Dear Norm, Greetings from Hotel Elizabeth Cebu! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

3
Family Business Business Family

Carpet in the room smells bad. Bath tub height is safety hazard.

By on Mar 12, 2020

Review comment responded on Mar 13, 2020

Dear Guest, Greetings from Hotel Elizabeth Cebu! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

5
Family Family

all the staff are friendly, clean room but there was a smell which we believe coming from there ventilation. there treadmill is loud.

By , from wisconsin on Feb 4, 2020

Review comment responded on Feb 7, 2020

Dear koyx, Greetings from Hotel Elizabeth Cebu! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

3
Family

This is the second time I checked in in this hotel...The first time was extremely perfect but for some reason I don’t understand this trip was really bad. I checked in in the same suite but no towel and I called for towel...and the towel is not as clean as I expected, I mean having a white towel means white not dirty white. Overall I had a great stay and trying to bypass some issues...but mainly they should at least look at there selves on how to keep the towel clean...that’s really needed to improve.

By on Dec 20, 2019

Review comment responded on Jan 8, 2020

Dear Guest, Greetings from Hotel Elizabeth Cebu! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

4
Partner Couples

While the decor might be a little dated the property is very well maintained. The staff was great and the included breakfast was very good.

By on Sep 20, 2019

Review comment responded on Sep 27, 2019

Dear Guest, Greetings from Hotel Elizabeth Cebu! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It was great to know that you found our hotel staffs great and our breakfast good. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards!

4
Everyone

By on May 29, 2019

Review comment responded on May 30, 2019

Dear Guest, Greetings from Hotel Elizabeth Cebu! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

4
Everyone

By on May 28, 2019

Review comment responded on May 29, 2019

Dear Guest, Greetings from Hotel Elizabeth Cebu! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

4
Family

very clean and courteous staff . excellent breakfast !

By on May 19, 2019

Review comment responded on May 20, 2019

Dear Guest, Greetings from Hotel Elizabeth Cebu! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

5
Everyone

some fixtures in washroom needs some updating. The nice interior design of lobby and the surrounding area. Accommodating staff show they are happy to serve.

By on Feb 22, 2019

Review comment responded on Feb 26, 2019

Dear Guest, Greetings from Hotel Elizabeth Cebu! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

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