bai Hotel Cebu4.0 out of 5.0
bai Hotel Cebu4.0 out of 5.0
Recent guest reviews
Stayed overnight at Bai Hotel for the weekend, just so my expiring GC will not go to waste. Unfortunately I wasn't the only one who had the same agenda. The pool was full of guests, mostly young kids (we all know how rowdy they can get) . So the original plan of enjoying a relaxing time with my granddaughter was cut short. The worst part was having to go back to our room, partially drenched since we were not allowed to bring the pool towels with us. I just wonder if the Hotel is as busy on a weekday because their Sunday breakfast buffet was overflowing with guests (for sure, mostly Twilight Members, just like me). In fact they had to open the last room just to accommodate the diners. Kudos to the restaurant staff who were very efficient & accommodating despite the traffic of guests coming in & out. I would surely recommend this hotel for their well interiored rooms and very comfortable beds. However I can't say the same for the buffet and pool amenities.
"Bai King Cyrus" Thats my babies name. Taken from the hotels name. No words can explain how thankful i am for the service and the care they gave us during our stay. It was an unexpected labor. I did not expected that im going to deliver my baby boy. They escorted us using their hotel car and take note that was for free! Other hotels charge for car services. We rushed to the hospital and reached our destination safely. When we reached the hospital, baby is at 9cm already and delivered my baby. The following day, two beautiful and kind hotel representatives visited us and brought us fruits and a greeting card. That was very thoughtful! That was the only hotel Ive stayed that has given us not just service but care. Everything was just so perfect and Bai hotel was part of it. Thank you once again. I recommend this hotel !!
So I really came here to this website just to write a review for the staff because of the "no tip policy". Actually, I REALLY want to give a tip to every service that they gave me, from delivering extra water, breakfast service at lobby lounge and many more and I was surprised at them because they really didn't accept the tip that I gave secretly. Good job to the staff! They also greeted you with smile even if you're wearing the simpliest attire. EVERTHING was perfect EXCEPT FOR......... the POOL AREA!!! PLEEEEEASE!!!! Do something about your floor/tiles at swimming pool area!!! My nephew last NOVEMBER 2018 was slipped at your slippery tiles. Now, me and my family went back this month of JUNE 2019 (hoping for a change but NOTHING have changed.) And this time, it was my 3year old daughter!! I was wathcing over her about 2 chairs apart from the pool, because it was too crowded! And then BAAAAM!!! She slipped HARDLY on the floor and she was just even walking. She literally vomitted soon when she slipped. I even didn't saw a lifeguard approaching us when my daughter threw up. Like offer us some water. And when I observed other children, others slipped too. DAMN bai hotel do something about it!
It was a beautiful place. Check in room 1523 15th floor, June 7, 2019. Aircon was too cold and the housekeeper immediately adjusted it upon request. Greatful for Ian, i like the complementary bed decoration for my wife, thumps up for that job well done. Room is very clean and has a nice view on the harbor. People working in the Bai is cheerful and always greet you with smiling. Food is delicious a must try in the Marble and Grain Steakhouse, excellent service.
lovely hotel and lovely bkfast , be careful when you book online , I booked through booking.com for 3 ngts , when I got my credit card statement it seems they charged me more and per person instead of per room , I have a big bill to pay now , last time I book with them , I wrote to the hotel but not heard anything yet
I stayed at normal roon. Apparently bad architect or designer worked on this bathroom. Many flys, water come into floor from shower space, and become slippy, very rough constraction, broken shower hose despite of new hotel, and no face towels in the room. In other word, staff is not educated at all, they don't care customer satisfaction, they can't do such a VERY basic things. I don't recommend you to use this hotel except business tripper. 外観だけよくて、中身、スタッフは最悪です。 出張以外ではオススメしません。 大事な人と泊まるならガッカリさせてしまいます。
The event will not be successful without the extra effort of the BANQUET Team. Kudos for the Captain Sir Mark & Sir Bal (technician) for the great assistance they offered during the event. Thank you very much!
Excellent Service, staff were friendly and polite. Amazing choices of buffet breakfast and dinner. Thanks to Andrei from Concierge, housekeeping for arranging the bday amenities in the room, Beverley, Jessa Anne at the Reception. Well Done
Lovely room, big and very clean! Everything was an amazing experience: friendly, helpful, and professional staff especially to Mary. Delicious breakfast at Cafe Bai which serves different cuisines. Location is great, nearby malls, airport. I strongly recommend this place. definitely coming back for more stays!
Our For the Strength of Youth (FSY) conference was a success from May 27- June 01, 2019. The whole hotel staff to mention Shanine, Sol, Ivan, Dendo, Ryan, Liel, Francis, Michael and Ike were very responsive to our needs and very accomodating. We'll surely be coming back in the future for our next activities.
- Close to J Centre Mall
- Free in-room wired Internet
- Onsite dining
- Outdoor pool
J Centre Mall is within a mile (2 km) of bai Hotel Cebu, and other popular attractions like SM City Cebu are within a few miles (5 km). This 668-room, 4-star hotel has 8 restaurants, an outdoor pool, and a fitness center.
Enjoy dining at CAFÉ BAI, one of 8 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.
Guests can expect to find free wired Internet and 40-inch a Smart TV with cable channels. Beds sport premium bedding and the bathroom offers a rainfall showerhead, a hair dryer, and free toiletries. Other standard amenities include a coffee maker, free bottled water, and a laptop-compatible safe.
Bai Hotel Cebu features an outdoor pool, a children's pool, and a fitness center. Airport transportation is made easy with an airport shuttle (available 24 hours) for PHP 750 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a convenience store, and a ballroom.
Reviews from Trip Advisor
% of guests recommend this hotelTotal of 630 reviews