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Recent guest reviews

wifi system was terrible! And Swimming pool was so dirty, did not require users to clean first and must get a hat to swim, so there were many hairs in the water.

Shipping container yard below our 17th floor room was very audible during the day. Had no use of pool or rooftop lounge and wasn’t informed of this during booking. The restaurant food was below average. We stood on line waiting to check in for 45 minutes.

We had only partial use of the property. One is not allowed to use pool or rooftop lounge unless you book at full fare price. When I booked the hotel we weren’t informed of this policy.

Beautiful, great staff, feels ultra modern. Nothing that I disliked that I can think of.

Close to mall.....cant use jacuzzi w/o buying spa procedure!!

I like the customer service ,easy access to malls . Staff very helpful with your needs . I like the shuttle service provided to customers to go to other shopping malls. I don’t like the view around the hotel and one must avoid the long lines I observe when checking in or signing out at the hotel. Overall our stay was excellent. Love the infinity pool also.

Cleanliness, the staff are helpful, courteous and very attentive. The food are excellent as well.

Security seem good. The staff always greeted us nicely. The Breakfast Buffet was outstanding. The executive lounge was a nice place to relax. Housekeeping needed to be reminded daily about missing items (Toilet paper, coffee, fridge items, towels, ect). The internet was TERRIBLE. Both TV's in our room did not have a clear picture. They do not always run the AC in the hall ways so when you open your door its like stepping outside. The room was very noisy, we were on the 20th floor and I could hear motor cycles on the street below.

Excellent staff Dexter & Fel Clint from Pool staff . The reputation of Bai Hotel becomes excellent because of these Great workers that put their heart to it. They deserve to be acknowledged n highly recommended. They are compassionate n family service oriented. Thank You Bai management m staff for making our stay Terrific n Comfortable. The greetings that all staff starts from the security to bellman to front desk so Genuine n Respectful n Polite. Genuine services delivered.

This hotel is still relatively new. This is the third time I've stayed there since they first opened last year, and they seem to be making improvements with each stay. I really like the décor, and the food at the buffet is delicious. The staff was also really friendly. The one thing they still need to figure out is their ice situation though. This is the only hotel where you can't just go to an ice machine, or one of the bars or restaurants to get Ice when you want it. Instead you have to order it and have it delivered to your room. This wouldn't be a problem except that it always takes them several hours to show up with the ice. When I asked if there was an option to just get the ice myself instead of having it delivered to my room because I wanted my ice right away, I was told the only other option was to walk across the street and buy it at Park Mall.

Very courteous, polite staff. Hotel is clean. Breakfast food is excellent. Glen in fitness center is very helpful. Tahra in the dining gave us the hotels amenities.

It was an unexpected stay but I was we stay at Bai hotel. It was an amazing experience. The staff were courteous,graceful and helpful. The room was clean and the was magnificent not to mention about the breakfast, It was marvelous. Five star overall!

Its a wonderful place to stay at and its safe to stay there

The Bai Hotel is relatively new, and we only discovered it thanks to the recommendation of a friend who lives in Cebu. The hotel met all of our expectations for convenience, cleanliness, comfort, and good food. Their breakfast buffet is first class. It is definitely our "go to" hotel when visiting Cebu. We look forward to our return visit in April.

Spa and child play area were not built yet. Construction was still being done the the top floor. Our room didn't get vacuumed to well, other then that staff and amenities were very nice. Loved the buffet breakfast.

Hotel is new. Staffs are attentive. Room is clean and comfortable. It's very modern design. The only drawback is that the loudspeaker is too noisy in the elevator.

Ouano Avenue Cor Seno Boulevard Mandaue

Hotel highlights

  • Close to J Centre Mall
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

J Centre Mall is within a mile (2 km) of bai Hotel Cebu, and other popular attractions like SM City Cebu are within a few miles (5 km). This 668-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

Enjoy dining at CAFÉ BAI, one of 8 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.


Rooms

Bai Hotel Cebu's 668 air-conditioned rooms provide coffee makers, free bottled water, and laptop-compatible safes. Guests can expect 40-inch Smart TVs with cable channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Phones, ironing boards, and desks are other standard amenities.


Property features

Bai Hotel Cebu features an outdoor pool, a children's pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for PHP 750 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a business center, and laundry facilities.

Room options

Premier Room

1 King Bed | 2 Twin Beds | Sleeps 3

Executive Room

1 King Bed | 2 Twin Beds | Sleeps 4

Executive Suite, 1 Bedroom

1 King Bed | 2 Twin Beds | Sleeps 4

Deluxe Room

1 King Bed | 2 Twin Beds | Sleeps 3

Guest reviews for bai Hotel Cebu

Everyone (14) Couples (2) Family (5)
3
Partner Couples

wifi system was terrible! And Swimming pool was so dirty, did not require users to clean first and must get a hat to swim, so there were many hairs in the water.

By on Feb 2, 2020

Review comment responded on Feb 3, 2020

Hi! Thank you for taking the time to rate us and for sharing your thoughts with us. Your feedback is extremely valuable to us as we continuously strive to improve our services. Rest assured that we are working on your concerns so that we may be able to provide you with the ultimate guest experience the next time you visit. Thank you, bai!

3
Family

Shipping container yard below our 17th floor room was very audible during the day. Had no use of pool or rooftop lounge and wasn’t informed of this during booking. The restaurant food was below average. We stood on line waiting to check in for 45 minutes.

By on Jan 16, 2020

Review comment responded on Jan 31, 2020

Hello bai! Thank you for informing us of your experience during your stay and we apologize for the inconvenience when you availed of our restaurant and for the sound. Rest assured that we will work our services to minimize long wait. The use of pool and Twilight Roofdeck Lounge + Bar is part of the package as you stay with us, and it is being included on our confirmation email and collaterals. It is unfortunate that you were not able to see it. We hope you would still consider us in the future

3
Everyone

We had only partial use of the property. One is not allowed to use pool or rooftop lounge unless you book at full fare price. When I booked the hotel we weren’t informed of this policy.

By on Jan 16, 2020

Review comment responded on Feb 2, 2020

Hi! Thank you for letting us know about your experience. We are sorry that you may have been misinformed about the use of hotel facilities. All in-house guests may use all hotel facilities including the pool and the Twilight Roofdeck Lounge + Bar regardless if a special rate was availed of. Rest assured that we have undertaken corrective measures to ensure that this kind of misinformation does not happen again. Again, thank you. We hope to see you again, bai!

5
Everyone

By on Oct 29, 2019

Review comment responded on Oct 31, 2019

Thank you for taking time to rate us! :)

5
Family

Beautiful, great staff, feels ultra modern. Nothing that I disliked that I can think of.

By on Oct 29, 2019

Review comment responded on Oct 31, 2019

Hello bai! Thank you for taking time to rate us and for your kind words! We hope to see you again :)

4
Everyone

Close to mall.....cant use jacuzzi w/o buying spa procedure!!

By on Sep 3, 2019

5
Family

I like the customer service ,easy access to malls . Staff very helpful with your needs . I like the shuttle service provided to customers to go to other shopping malls. I don’t like the view around the hotel and one must avoid the long lines I observe when checking in or signing out at the hotel. Overall our stay was excellent. Love the infinity pool also.

By on Aug 25, 2019

Review comment responded on Aug 27, 2019

Thank you for your feedback! We will work to improve these issues. Looking forward to your next visit!

5
Family

Cleanliness, the staff are helpful, courteous and very attentive. The food are excellent as well.

By on Jul 20, 2019

Review comment responded on Jul 22, 2019

Hi Stiffany! Knowing that all is well for you makes us feel and see that all our efforts to meet and even exceed guests' expectations are paying off. Thank you very much for giving us a perfect score! We hope to see you again soon, bai!

5
Everyone

By on Jul 2, 2019

Review comment responded on Jul 10, 2019

Dear Valued Guest, Thank you for reviewing us! :)

5
Everyone

By on Jun 20, 2019

Review comment responded on Jun 27, 2019

Hi bai! Knowing that all is well for you makes us feel and see that all our efforts to meet and even exceed guests' expectations are paying off. Thank you very much for giving us a perfect score! We hope to see you again soon, bai!

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