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Neos Hotel Cartagena

Property class: 3

Choose dates to view prices

Photo gallery for Neos Hotel Cartagena

A wooden outdoor seating area with tables and benches, a potted plant, and a wooden fence.
A room with a white air conditioning unit mounted on the wall, two framed pictures depicting architectural scenes, and a wooden door.
A reception desk with a wooden panel backdrop, a vase with flowers, and a modern pendant light.
A hotel entrance with a sign reading "HOTEL NEOS," featuring a tiled patio area with outdoor seating and potted plants.
A narrow, tiled corridor with a white wall on one side and a white fence on the other, leading to a dark doorway.

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Laundry

Explore the area

View in a map
Manga carrera 30 #28-85, Cartagena
  • Place, Port of Cartagena
    ‪3 min walk‬
  • Place, Cartagena de Indias Cruise Terminal
    ‪8 min walk‬
  • Place, San Felipe de Barajas Castle
    ‪7 min drive‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪20 min drive‬

Room options

View all photos for Superior Triple

A hotel room with two beds, a desk, and two framed pictures on the wall.

Superior Triple

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Cuadruple Superior

A room with two beds, a ceiling fan, a mounted TV, and a door.

Cuadruple Superior

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Cuadruple

A small, clean room with a bed, a desk, and a chair.

Cuadruple

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed OR 1 Queen Bed and 2 Twin Beds

Familiar

  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Standard Twin Room

A hotel room with two beds, a television mounted on the wall, a door, and a curtain.

Standard Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

A stack of white towels with a logo on a bed in a hotel room.

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Room, 1 Double Bed (Room with Fan)

A bedroom with a bed, a nightstand, a picture on the wall, and a window with curtains.

Economy Room, 1 Double Bed (Room with Fan)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Cartagena

Located in Manga, Neos Hotel Cartagena is adjacent to Port of Cartagena with other popular attractions like San Felipe de Barajas Castle within a couple of miles (3 km). This 23-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Port of Cartagena - 3 min walk - 0.2 miles
  • Cartagena de Indias Cruise Terminal - 8 min walk - 0.5 miles
  • Santa Cruz Marina - 11 min walk - 0.6 miles
  • Technological University of Bolívar - 16 min walk - 0.9 miles
  • San Felipe de Barajas Castle - 7 min drive - 1.8 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 20 min drive

Restaurants

  • ‪Verona Pizza Bar Restaurant - ‬15 min walk
  • ‪Koi Koi Sushi - ‬10 min walk
  • ‪El Pique Mexicano - ‬12 min walk
  • ‪Sr. Wok - ‬16 min walk
  • ‪El Punto de la Arepa - ‬10 min walk

About this property

Neos Hotel Cartagena

Guests of Neos Hotel Cartagena enjoy a rooftop terrace, free WiFi in public areas, and spa services. You can put free offsite parking to good use if you drive. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage. Additional amenities include coffee/tea in a common area, express check-out, and laundry facilities.
Guests can expect to find free WiFi. Ceiling fans are also standard.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

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  • Free WiFi
  • Air conditioning
  • Laundry
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: COP 20,000 to 25,000 for adults and COP 15,000 to 18,000 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"step to reach entrance 1", step to reach entrance
  • 4 on-site accessible parking spaces
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

More

  • Ceiling fan
  • Fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for COP 50000 per pet (varies based on length of stay), plus a one-time cleaning fee of COP 30000
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately COP 20000 to 25000 for adults, and COP 15000 to 18000 for children
  • Pet fee: COP 50000 per pet (varies based on length of stay) plus COP 30000 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

NEOS Hotel SAS

Neos Hotel Cartagena Hotel

Neos Hotel Cartagena Cartagena

Neos Hotel Cartagena Hotel Cartagena

Frequently asked questions

Is a free cancellation option available at Neos Hotel Cartagena?

Neos Hotel Cartagena provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Neos Hotel Cartagena?

As of Sep 13, 2026, prices found for a 1-night stay for 2 adults at Neos Hotel Cartagena on Sep 14, 2026 start from $25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Neos Hotel Cartagena?

This hotel is situated in Manga within a 10-minute walk of Port of Cartagena and Cartagena de Indias Cruise Terminal. You'll also find Clock Tower and Bocagrande Beach within a short drive.

Will I be able to park at Neos Hotel Cartagena?

Yes, there is wheelchair-accessible parking available.

Is there a spa at Neos Hotel Cartagena?

Spa services at the hotel include deep-tissue massages.

Does Neos Hotel Cartagena have a casino at the property?

No, Neos Hotel Cartagena doesn't have a casino.

Will I find an indoor pool at Neos Hotel Cartagena?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Neos Hotel Cartagena?

Couples staying at this hotel will appreciate amenities like in-room massages as well as a restaurant and deep-tissue massages.

Are there hot tubs at Neos Hotel Cartagena?

No, there isn't a spa tub at this hotel.

Does Neos Hotel Cartagena have a restaurant that serves breakfast?

Yes, Neos Hotel Cartagena serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Neos Hotel Cartagena allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Neos Hotel Cartagena for a fee of COP 50000 per pet, per day.

Are there connecting rooms at Neos Hotel Cartagena?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Neos Hotel Cartagena?

The closest major airport to Neos Hotel Cartagena is Rafael Nunez Intl. Airport (CTG), which is 4 mi away (20 minutes by car).

Can I book a room with a balcony at Neos Hotel Cartagena?

No, there aren't any guestrooms at Neos Hotel Cartagena that offer a balcony.

Neos Hotel Cartagena Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 32 out of 55 reviews
Rating 8 - Good. 3 out of 55 reviews
Rating 6 - Okay. 9 out of 55 reviews
Rating 4 - Poor. 3 out of 55 reviews
Rating 2 - Terrible. 8 out of 55 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Quiet able to relax and sleep without any disturbances clean hotel friendly staff cooked meals lunch dinner complimentary breakfast enjoyed my stay opt to get the air conditioning it’s extra but not expensive.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay once you decide to get rest.
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is ok,well located from the historic city.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and staff and management treated me good. Overall i had a great vacation.
Stayed 27 nights in Oct 2024
Verified review

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no airport shuttle
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Little bit from walled city but still worth it for price. Good hotel
Stayed 5 nights in Jan 2024
Verified review

10/10 Excellent

Hilde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was working in the area so only needed to sleep there.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

JANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service
Stayed 8 nights in Mar 2025
Verified review

2/10 Terrible

EDWAR

Disliked: Staff & service, property conditions & facilities, room comfort
I do not feel comfortable in this hotel
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

richard

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was nothing like the description. My fiance and i decided to stay in boca grande. On the beach, it's for the same price
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Frederich Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 8 nights in Jan 2025
Verified review

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
Its expedias fault The rooms you showed are nothing like the property
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Cristian

Liked: Cleanliness, staff & service
N/A
Stayed 2 nights in Mar 2025
Verified review

4/10 Poor

federica

Liked: Staff & service
Disliked: Amenities
The photo did not really look like in the picture.. the room was without windows and it was really really hot even with the fan
Stayed 4 nights in May 2025
Verified review

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
I give this hotel a poor rating because the customer service is very bad. I needed to switch my room because it was very hot in the room they placed me in. The ceiling fan in the room only circulated the hot air around the room.The staff told me if I wanted to switch rooms, I would have to pay for an additional room and there is nothing they can do about it. It’s very disappointing how they lack accommodating their guests., They could have told us that the room gets very hot at night before putting us in the room. I will not recommend people to stay here if visiting Manga or Cartagena. This is not the ideal hotel you should stay if your looking to be comfortable., Also, the cable on the tv did not work or there probably wasn’t any cable.
Verified review

2/10 Terrible

JOSE MANUEL

Disliked: Amenities, property conditions & facilities
nada que ver el lugar con las fotos que suben a Expedia, desayuno todos los días, huevo sanwich y cafe no tiene restaurant y no hay nada cerca ni un super nada el seguno dia por la mañana no había agua ni luz, una cama con base de cemento mega alta y una habitación sumamente pequeña nos quejamos al segundo día y nos movieron de habitacion
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio, muy tranquilo
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Álvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espectacular. Un az9b a tranquilas y cerca de todo
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Tanya

Liked: Staff & service, amenities, property conditions & facilities
El personal muy atento, está un poco retirado del centro pero el auto no están lejos
Stayed 4 nights in Feb 2026
Verified review

4/10 Poor

Rafael

Liked: Staff & service
Disliked: Amenities
Equipe super prestativa e educada. O problema é com a própria acomodação. Não há janela para a parte externa do quarto, o que o deixa extremamente abafado e sem ventilação. Estava limpo, mas muito simples. Instalações um tanto quanto precárias. Café da manhã simples, mas bem feito. Não muito bem localizado, sendo uma região sem grande movimentação durante a noite, deixando a o local ermo.
Stayed 3 nights in Feb 2026
Verified review

2/10 Terrible

Adriana Santos

Liked: Staff & service
Disliked: Cleanliness, amenities
Pra resumir a estrutura é pessima, as acomodações horriveis, o local do hotel pessimo. Café da manhâ.. Só direi que foi servido um cafe numa caneca de plastico horrorosa. Atendimento bom NAO INDICO
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

ANDREA ALEXANDRA

Liked: Cleanliness
Muy bueno
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Hernando Jose

Liked: Cleanliness, staff & service, amenities
La habitación limpia, la persona de recepción muy amable y atenta. Un buen lugar
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Jane Lucy

Disliked: Cleanliness, amenities
O quarto não tem nada a ver com as fotos. O local estava sujo, com cheiro de mofo e a porta não fecha pelo lado de dentro. Me senti tão insegura no local que me mudei de hotel no mesmo dia do meu check-in. Estive por duas horas apenas no Neos enquanto procurava uma outra habitação na cidade. Foi uma experiência muito ruim. Não recomendo para ninguém.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Andrea Steffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien
Stayed 4 nights in Oct 2025