Skip to main content
Beginning of main content

Hotel Las Americas Torre del Mar

4.5 out of 5.0

Recent guest reviews

The waiters rob from you! They double dip! Also at the spa they add more tip than what is really given. The Spa service is not professional at all. I had a huge roach crawling on my balcony towards my room. The staff at the restaurants the captains have terrible attitudes! The breakfast is disgusting! The food taste terrible at the restaurants in the hotel.

Great hotel. Beautiful, modern, and very comfortable. Staff was very professional and helpful. The only bad things are that they need to do a better job at controlling the pushy vendors on the beach. One can be easily swindled. Also, my daughter and I developed a bad case of food poisoning from some of the food at the breakfast buffet.

One of the best condition and overall hotel in Cartagena.

Excelent hotel. Spacious and great room. Nice facilities.

Love the hotel everthing. Except was missing 3 t shirts and 1 swiminng trunk. I also gave 20$ for cleaning lady, whicjh i know took my cloths.

The hotel is ok, nothing special, I think still needs improve in costumer service. The room service it was no to goo. We expend almost 0ne hour waiting for a milk fo my baby. No all employees were friendly

The hotel is spectacular and worth wise. New complex is beautiful.

We spend the second time at Las Americas and were excited again. This is an excellent choice especially if you are vacationing with kids. They are very welcome and the hotel really offers a lot of fun for them. And when kids are busy, they are happy.

the new restaurant ERRE is as good as it gets!! Excellent top to bottom.

Brand new and very modern hotel with nice views. Good location and great staff. All made a difference on our stay.

Room options

Superior Room

Queen 2 | Sleeps 4

Executive

Queen 2 | Sleeps 4

Junior Suite

King 1 | Sleeps 4

Guest reviews for Hotel Las Americas Torre del Mar

Everyone (4) Couples (3) Family (2) Other (1)
1

stay away!!!!

Everyone

The waiters rob from you! They double dip! Also at the spa they add more tip than what is really given. The Spa service is not professional at all. I had a huge roach crawling on my balcony towards my room. The staff at the restaurants the captains have terrible attitudes! The breakfast is disgusting! The food taste terrible at the restaurants in the hotel.

By , from Rizzuto on Jul 26, 2017

Review comment responded on Aug 4, 2017

Dear Janelle. Thank you for taking the time to share the details of your experience after your stay at Las Américas hotel. We regret to read that your experience did not meet your expectations. We want you to know that we appreciate your comments and suggestions and we will consider them in order to improve our services and guarantee amazing experiences. We would be glad to welcome you again and we would appreciate if you give us the opportunity to show you the five stars service we are known for. #ElHoteldeLasEstrellas Sincerely, Karen Berdugo Analista de Servicios

4

great hotel with great staff.

Everyone

Great hotel. Beautiful, modern, and very comfortable. Staff was very professional and helpful. The only bad things are that they need to do a better job at controlling the pushy vendors on the beach. One can be easily swindled. Also, my daughter and I developed a bad case of food poisoning from some of the food at the breakfast buffet.

By , from Atlanta, Georgia on Jun 4, 2017

Review comment responded on Jun 9, 2017

Dear Nick. Thank you for taking the time to share the details of your experience after your stay at Las Américas Torre del Mar. At Las Américas we strive to provide a superior service in order to exceed our guests expectations. We want you to know that we appreciate your comments and suggestions and we will consider them in order to improve our services and products and guarantee awesome experiences. We're glad if you can visit us soon; Torre del Mar always be your home in Cartagena de Indias, #ElHoteldeLasEstrellas Sincerely, Karen Berdugo Analista de Servicios

5

great hotel

Couples

One of the best condition and overall hotel in Cartagena.

By on Jan 23, 2017

Review comment responded on Jan 27, 2017

Dear Anonymous. Thank you for taking the time to share the details of your experience after your stay at Las Américas Torre del Mar. It is a real pleasure for us to know that your experience with us was memorable and that you enjoyed our perfect location, facilities, room and breakfast. At Las Américas we strive to make all our guests feel special and at home. We hope you come back soon to Cartagena and to Las Américas so we can give you the service we are known for #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios

5

great hotel

Everyone

Excelent hotel. Spacious and great room. Nice facilities.

By on Nov 29, 2016

Review comment responded on Dec 1, 2016

Dear Anonymous. Thank you for taking the time to share the details of your experience after your stay at Torre del Mar. We are glad that you loved our facilities, especially our spacious rooms. It is a real pleasure for us to know that your experience with us was great. We will be pleased to welcome you again in Las Americas in your next visit to “La Heroica” Cartagena #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios

4

great but?? missing cloths

Everyone

Love the hotel everthing. Except was missing 3 t shirts and 1 swiminng trunk. I also gave 20$ for cleaning lady, whicjh i know took my cloths.

By on May 9, 2016

4

i do not think it is a 5 stars hotel

Families

The hotel is ok, nothing special, I think still needs improve in costumer service. The room service it was no to goo. We expend almost 0ne hour waiting for a milk fo my baby. No all employees were friendly

By on Jul 24, 2014

5

great hotel for families and couples

Couples

The hotel is spectacular and worth wise. New complex is beautiful.

By on Jun 4, 2014

5

excellent choice

Families

We spend the second time at Las Americas and were excited again. This is an excellent choice especially if you are vacationing with kids. They are very welcome and the hotel really offers a lot of fun for them. And when kids are busy, they are happy.

By on Apr 17, 2014

3

restaurant

Singles

the new restaurant ERRE is as good as it gets!! Excellent top to bottom.

By on Dec 23, 2012

5

romantic getaway

Couples

Brand new and very modern hotel with nice views. Good location and great staff. All made a difference on our stay.

By on Nov 3, 2011