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Hotel Las Americas Torre del Mar

4.5 out of 5.0

Recent guest reviews

nice hotel, casa de playa has lot of children activites which you can use. the Tower is not very children friendly and they have one restaurant at floor 10, where you are not welcome with children and at the lobby is a restaurant which was half of the time not open. you had to go an eat in the other hotel, de casa de playa, which has less start rating class, so you pay for 4.5 Star hotel , but you need to go have breakfast at the 4 star hotel and as well dinner in this hotel.

The waiters rob from you! They double dip! Also at the spa they add more tip than what is really given. The Spa service is not professional at all. I had a huge roach crawling on my balcony towards my room. The staff at the restaurants the captains have terrible attitudes! The breakfast is disgusting! The food taste terrible at the restaurants in the hotel.

Great hotel. Beautiful, modern, and very comfortable. Staff was very professional and helpful. The only bad things are that they need to do a better job at controlling the pushy vendors on the beach. One can be easily swindled. Also, my daughter and I developed a bad case of food poisoning from some of the food at the breakfast buffet.

One of the best condition and overall hotel in Cartagena.

Excelent hotel. Spacious and great room. Nice facilities.

Love the hotel everthing. Except was missing 3 t shirts and 1 swiminng trunk. I also gave 20$ for cleaning lady, whicjh i know took my cloths.

The hotel is ok, nothing special, I think still needs improve in costumer service. The room service it was no to goo. We expend almost 0ne hour waiting for a milk fo my baby. No all employees were friendly

The hotel is spectacular and worth wise. New complex is beautiful.

We spend the second time at Las Americas and were excited again. This is an excellent choice especially if you are vacationing with kids. They are very welcome and the hotel really offers a lot of fun for them. And when kids are busy, they are happy.

the new restaurant ERRE is as good as it gets!! Excellent top to bottom.

Brand new and very modern hotel with nice views. Good location and great staff. All made a difference on our stay.

Anillo Vial, Sector Cielo Mar, Torre 2 Cartagena Bolivar

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in La Boquilla within a mile (2 km) of La Boquilla Beach, Hotel Las Americas Torre del Mar is within a few miles (5 km) of Marbella Beach. This 279-room, 4.5-star resort welcomes business and leisure travelers with 5 outdoor pools, a golf course, and a full-service spa. It's on the waterfront and also close to San Francisco Church.


Dining

Enjoy dining at Erre de Ramon Freixa, one of 2 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

All 279 air-conditioned rooms feature furnished balconies, minibars, and free newspapers. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include ceiling fans, safes, and phones.


Property features

Hotel Las Americas Torre del Mar features a golf course, a full-service spa, and 5 outdoor pools. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a children's pool, a fitness center, and outdoor tennis courts.

Room options

Superior Room

Queen 2 | Sleeps 4

Superior, Sea View

Queen 2 | Sleeps 4

Executive

Queen 2 | Sleeps 4

Junior Suite

King 1 | Sleeps 4

Guest reviews for Hotel Las Americas Torre del Mar

Everyone (4) Couples (3) Family (3) Other (1)
3

nice, close to nice beach and not far from city.

Families

nice hotel, casa de playa has lot of children activites which you can use. the Tower is not very children friendly and they have one restaurant at floor 10, where you are not welcome with children and at the lobby is a restaurant which was half of the time not open. you had to go an eat in the other hotel, de casa de playa, which has less start rating class, so you pay for 4.5 Star hotel , but you need to go have breakfast at the 4 star hotel and as well dinner in this hotel.

By , from Europe on Nov 8, 2017

Review comment responded on Nov 11, 2017

Dear Family. Thank you very much for taking the time to write about your experience after you stay at Las Américas Torre del Mar. Your feedback is very important for us. We offer sincere apologies for not having the area enabled, but we do locative work to improve our facilities. These works are made to keep the area according to the needs of our guests. We want you to know that we appreciate your comment and suggestions, we will consider them in order to improve our services and guarantee amazing experiences. Thank you again for such a constructive review. It will be more than a pleasure to welcome you again in the near future #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios

1

stay away!!!!

Everyone

The waiters rob from you! They double dip! Also at the spa they add more tip than what is really given. The Spa service is not professional at all. I had a huge roach crawling on my balcony towards my room. The staff at the restaurants the captains have terrible attitudes! The breakfast is disgusting! The food taste terrible at the restaurants in the hotel.

By , from Rizzuto on Jul 26, 2017

Review comment responded on Aug 4, 2017

Dear Janelle. Thank you for taking the time to share the details of your experience after your stay at Las Américas hotel. We regret to read that your experience did not meet your expectations. We want you to know that we appreciate your comments and suggestions and we will consider them in order to improve our services and guarantee amazing experiences. We would be glad to welcome you again and we would appreciate if you give us the opportunity to show you the five stars service we are known for. #ElHoteldeLasEstrellas Sincerely, Karen Berdugo Analista de Servicios

4

great hotel with great staff.

Everyone

Great hotel. Beautiful, modern, and very comfortable. Staff was very professional and helpful. The only bad things are that they need to do a better job at controlling the pushy vendors on the beach. One can be easily swindled. Also, my daughter and I developed a bad case of food poisoning from some of the food at the breakfast buffet.

By , from Atlanta, Georgia on Jun 4, 2017

Review comment responded on Jun 9, 2017

Dear Nick. Thank you for taking the time to share the details of your experience after your stay at Las Américas Torre del Mar. At Las Américas we strive to provide a superior service in order to exceed our guests expectations. We want you to know that we appreciate your comments and suggestions and we will consider them in order to improve our services and products and guarantee awesome experiences. We're glad if you can visit us soon; Torre del Mar always be your home in Cartagena de Indias, #ElHoteldeLasEstrellas Sincerely, Karen Berdugo Analista de Servicios

5

great hotel

Couples

One of the best condition and overall hotel in Cartagena.

By on Jan 23, 2017

Review comment responded on Jan 27, 2017

Dear Anonymous. Thank you for taking the time to share the details of your experience after your stay at Las Américas Torre del Mar. It is a real pleasure for us to know that your experience with us was memorable and that you enjoyed our perfect location, facilities, room and breakfast. At Las Américas we strive to make all our guests feel special and at home. We hope you come back soon to Cartagena and to Las Américas so we can give you the service we are known for #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios

5

great hotel

Everyone

Excelent hotel. Spacious and great room. Nice facilities.

By on Nov 29, 2016

Review comment responded on Dec 1, 2016

Dear Anonymous. Thank you for taking the time to share the details of your experience after your stay at Torre del Mar. We are glad that you loved our facilities, especially our spacious rooms. It is a real pleasure for us to know that your experience with us was great. We will be pleased to welcome you again in Las Americas in your next visit to “La Heroica” Cartagena #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios

4

great but?? missing cloths

Everyone

Love the hotel everthing. Except was missing 3 t shirts and 1 swiminng trunk. I also gave 20$ for cleaning lady, whicjh i know took my cloths.

By on May 9, 2016

4

i do not think it is a 5 stars hotel

Families

The hotel is ok, nothing special, I think still needs improve in costumer service. The room service it was no to goo. We expend almost 0ne hour waiting for a milk fo my baby. No all employees were friendly

By on Jul 24, 2014

5

great hotel for families and couples

Couples

The hotel is spectacular and worth wise. New complex is beautiful.

By on Jun 4, 2014

5

excellent choice

Families

We spend the second time at Las Americas and were excited again. This is an excellent choice especially if you are vacationing with kids. They are very welcome and the hotel really offers a lot of fun for them. And when kids are busy, they are happy.

By on Apr 17, 2014

3

restaurant

Singles

the new restaurant ERRE is as good as it gets!! Excellent top to bottom.

By on Dec 23, 2012