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Recent guest reviews

It was. Enter than expected. The food was good, personnel friendly and service was friendly. The rooms were spotless. I paid extra for view to the beach which was worth it. I liked the fact that the beach is patrolled by guards to make sure the vendors are not pestering the tourists.

We've been to Las America last year and had a great time, great service and great facilities.When we picked the same location this year, we were expecting the same level of service but unfortunately, we were very disappointed with the overall quality of the service, especially in the restaurant areas. While there were a few waiters that were wonderful, overall, service had deteriorated significantly from last year. While we still love the resort, amenities it offers and the fact that it is a lovely place for families, we felt compelled to write a review hoping that the management will put more focus on improving the service.

This property is very family friendly, we had an amazing stay with our two boys.

Property is very good but only limited staff speak english. Especially in breakfast area , I ask for water bring glass of water after 10 min. Shower in room is very small 2' x 6'

great service great staff ! Best cab driver their is called Ricardo cab number 440 he is even whiling to give you a tour himself. Make sure you do what I did and get the breakfast included like that when you check out you don't see all the hidden fees. Guys please make sure you read everything, Warning : The beach is not great... you have tons of vendors coming upto you . Do not accept anything they say is “Free” thats how they try to get you luckly the armed security from the hotel was there to block them from following us into the hotel. They will offer you something called beach credit do not I repeat do not accept that. They will ask you to tell the security guard to give them access to the hotel. Never give them access. Overall hotel pool was great . The infinity pool was beautiful only problem they dont let u play your own music and they play old played out music that really doesn’t attract anyone. Was there for five days nobody went to party upstairs. Overall tho amazing hotel thank you.

Excellent Hotel. Great location! Personnel very attentive! Exccellent premises!

We went there for the first time with our 2 daughters (2 years and 3 months old) and had a great vacation. Staff was especially very friendly with the kids which made it very relaxing and enjoyable vacation. We decided we will go back next time and highly recommend it to others as well.

Excelent location, delicious food, drinks, everything is perfect!

The hotel was nice and clean. Our rooms were spacious. The buffet was delicious. The staff was nice and courteous.The beach was walking distance from our hotel.

Good stayed overall Mentioned at check in that will stay just one night instead of two as my origina reservation. I was charged ok for taxes for one night but I am still trying to get reimbursed for second night payment.

Good experience. But they have to improve the room servcice. They miss something twice.. We need to call them again to ask for the miss food.

Flor was the most efficient , friendly person I met at the hotel. Her English was flawless and she was so hospitable. I would hire her in a minute!

nice hotel, casa de playa has lot of children activites which you can use. the Tower is not very children friendly and they have one restaurant at floor 10, where you are not welcome with children and at the lobby is a restaurant which was half of the time not open. you had to go an eat in the other hotel, de casa de playa, which has less start rating class, so you pay for 4.5 Star hotel , but you need to go have breakfast at the 4 star hotel and as well dinner in this hotel.

The waiters rob from you! They double dip! Also at the spa they add more tip than what is really given. The Spa service is not professional at all. I had a huge roach crawling on my balcony towards my room. The staff at the restaurants the captains have terrible attitudes! The breakfast is disgusting! The food taste terrible at the restaurants in the hotel.

Great hotel. Beautiful, modern, and very comfortable. Staff was very professional and helpful. The only bad things are that they need to do a better job at controlling the pushy vendors on the beach. One can be easily swindled. Also, my daughter and I developed a bad case of food poisoning from some of the food at the breakfast buffet.

One of the best condition and overall hotel in Cartagena.

Excelent hotel. Spacious and great room. Nice facilities.

Love the hotel everthing. Except was missing 3 t shirts and 1 swiminng trunk. I also gave 20$ for cleaning lady, whicjh i know took my cloths.

The hotel is ok, nothing special, I think still needs improve in costumer service. The room service it was no to goo. We expend almost 0ne hour waiting for a milk fo my baby. No all employees were friendly

Anillo Vial, Sector Cielo Mar, Torre 2 Cartagena Bolivar

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in La Boquilla, Hotel Las Americas Torre del Mar is adjacent to La Boquilla Beach and within a 10-minute drive of Marbella Beach. This 279-room, 4.5-star hotel has 5 outdoor pools along with a full-service spa and 2 restaurants. It's centrally located in Cartagena, connected to the convention center,4.5 mi (7.2 km) from Clock Tower, and also 5 mi (8 km) from San Felipe de Barajas Castle.


Dining

Enjoy dining at Erre de Ramon Freixa, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.


Rooms

All 279 soundproofed rooms feature furnished balconies, minibars, and free newspapers. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Ceiling fans, safes, and phones are also standard.


Property features

Guests of Hotel Las Americas Torre del Mar have access to a full-service spa, 5 outdoor pools, and a children's pool. There's free parking and limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this beach hotel include a fitness center, outdoor tennis courts, and a rooftop terrace.

Room options

Executive Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Superior Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Junior Suite, 1 King Bed with Sofa bed, Sea View

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Superior Room, 2 Queen Beds, Sea View

2 Queen Beds | Sleeps 4

Guest reviews for Hotel Las Americas Torre del Mar

Everyone (14) Couples (4) Family (6) Other (1)
5
Family

It was. Enter than expected. The food was good, personnel friendly and service was friendly. The rooms were spotless. I paid extra for view to the beach which was worth it. I liked the fact that the beach is patrolled by guards to make sure the vendors are not pestering the tourists.

By , from TORONTO Canada on Mar 15, 2020

Review comment responded on Mar 16, 2020

Dear Marta, Thank you very much for sharing with us your excellent rating and kind impressions of your stay at Hotel Las Américas Torre del Mar through Orbitz. It is satisfying to read that you enjoyed the comfort of our facilities, recreational spaces, attention and services ready to provide pleasant and memorable moments. Keep in mind that you are always welcome to this your home in Cartagena de Indias, because #LasAméricasIsMore

3
Family with small children

We've been to Las America last year and had a great time, great service and great facilities.When we picked the same location this year, we were expecting the same level of service but unfortunately, we were very disappointed with the overall quality of the service, especially in the restaurant areas. While there were a few waiters that were wonderful, overall, service had deteriorated significantly from last year. While we still love the resort, amenities it offers and the fact that it is a lovely place for families, we felt compelled to write a review hoping that the management will put more focus on improving the service.

By on Jan 16, 2020

Review comment responded on Jan 18, 2020

Dear Anonymous, We appreciate the time you took to share with us your impressions of your stay at Hotel Las Américas Torre del Mar through Orbitz. Very kindly know that we regret not having met your expectations as you expected due to the disconformities that you express to us. Don't doubt that your contributions are very much taken into account, they stimulate us to continue working tirelessly with the objective of achieving a higher level of satisfaction for each of our valuable guests and clients. For this reason, as a team we will review and manage the necessary improvement actions to transform your perception of our service into the next opportunity. We hope to have the honor of receiving you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasIsMore

4
Everyone

By on Jul 21, 2019

Review comment responded on Jul 24, 2019

Estimado Anonymous, Muchas gracias por compartirnos su amable calificación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Orbitz. Esperamos tener el honor de verle pronto en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

5
Family

This property is very family friendly, we had an amazing stay with our two boys.

By on Jul 14, 2019

Review comment responded on Jul 15, 2019

Dear Anonymous, In advance, we appreciate and value the time invested in sharing your excellent rating on your stay at the Hotel Las Américas Torre del Mar through Orbitz. It is satisfying to read that you enjoyed the comfort of our facilities and services ready to offer pleasant and memorable family experiences. We will be waiting for you with the greatest of tastes in a next opportunity, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasIsMore.

2
Friends

Property is very good but only limited staff speak english. Especially in breakfast area , I ask for water bring glass of water after 10 min. Shower in room is very small 2' x 6'

By , from Orlando FL on Jun 30, 2019

Review comment responded on Jul 2, 2019

Dear George, In advance, we appreciate the time invested in sharing the impressions of your stay at the Hotel Las Américas Torre del Mar through Orbitz. We are pleased to read that you were able to appreciate and enjoy the comfort of our facilities designed to experience pleasant and memorable moments. We want you to know that your comments are very important for the processes of continuous improvement, that is why they were sent to the leaders of the corresponding areas to take corrective actions. We hope to receive you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasIsMore.

5
Partner Couples

great service great staff ! Best cab driver their is called Ricardo cab number 440 he is even whiling to give you a tour himself. Make sure you do what I did and get the breakfast included like that when you check out you don't see all the hidden fees. Guys please make sure you read everything, Warning : The beach is not great... you have tons of vendors coming upto you . Do not accept anything they say is “Free” thats how they try to get you luckly the armed security from the hotel was there to block them from following us into the hotel. They will offer you something called beach credit do not I repeat do not accept that. They will ask you to tell the security guard to give them access to the hotel. Never give them access. Overall hotel pool was great . The infinity pool was beautiful only problem they dont let u play your own music and they play old played out music that really doesn’t attract anyone. Was there for five days nobody went to party upstairs. Overall tho amazing hotel thank you.

By on Jun 23, 2019

Review comment responded on Jun 25, 2019

Dear Anonymous. In advance, we appreciate the time invested in sharing the impressions of your stay at the Hotel Las Américas Torre del Mar through Orbitz. We are pleased to read that you were able to appreciate and enjoy the comfort of our facilities designed to experience pleasant and memorable moments. We want you to know that your comments are very important for the processes of continuous improvement, that is why they were forwarded to the leaders of the corresponding areas to take necessary corrective actions. We hope to receive you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasIsMore.

5
Everyone

Excellent Hotel. Great location! Personnel very attentive! Exccellent premises!

By , from New York on Mar 7, 2019

Review comment responded on Mar 7, 2019

Dear TJ, Thank you for sharing your opinion about your experience at Hotel Las Américas Torre del Mar through Orbitz. We are happy to read that you enjoyed the comfort of our spaces designed to provide pleasant and memorable experiences and the cordial attention that characterizes our collaborators. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore.

5
Everyone

We went there for the first time with our 2 daughters (2 years and 3 months old) and had a great vacation. Staff was especially very friendly with the kids which made it very relaxing and enjoyable vacation. We decided we will go back next time and highly recommend it to others as well.

By on Dec 19, 2018

Review comment responded on Dec 24, 2018

Dear Aura. In advance, we appreciate the time invested in sharing the rating of your stay at the Hotel Las Américas Torre del Mar through Orbitz. We are pleased to learn that you enjoyed the kind attention that characterizes the collaborators and our infinite adventures for children with Captain Estrella and his friends. We hope to receive you again, I assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, #ElHoteldeLasEstrellas.

5
Everyone

Excelent location, delicious food, drinks, everything is perfect!

By , from New York on Nov 21, 2018

Review comment responded on Nov 26, 2018

Dear Ximena. In advance, we appreciate the time invested in sharing the impressions of your stay at the Hotel Las Américas Torre del Mar through Orbitz. We are pleased to read that you enjoyed the gastronomic variety of the restaurants with the highest standards and the privileged location in front of the Caribbean Sea that gives us direct access to the beach next to the most impressive views. We hope to receive you again, I assure you that you will live an unique and unforgettable experience in this your home in Cartagena de Indias, #ElHoteldeLasEstrellas.

4
Everyone

The hotel was nice and clean. Our rooms were spacious. The buffet was delicious. The staff was nice and courteous.The beach was walking distance from our hotel.

By , from Phoenix, AZ on Oct 30, 2018

Review comment responded on Oct 31, 2018

Dear Shaun. In advance, we appreciate the time invested in sharing the impressions of your stay at the Hotel Las Américas Torre del Mar through Orbitz. We are pleased to read that you enjoyed the comfort of the spaces designed to share pleasant family moments, the rooms arranged for a dreamed rest, the gastronomic variety of the restaurants, the warm attention of the collaborators focused on offering an efficient, timely and friendly service and our privileged location in front of the Caribbean Sea that gives us direct access to the beach. We hope to receive you again, I assure you that you will live an unique and unforgettable experience in this your home in Cartagena de Indias, #ElHoteldeLasEstrellas.

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