Special thanks for iliana the general manager of this hotel that made my stay great ! She is a lovely person and you can feel her affection from far away ! All other staff are just terrible! Nasty. I asked to change room and complain and the girl at the reception just laughed in my face. When expedia called she hang up the phone and didnt answer again…..what ??? Can you believe that ?(the girl without the glasses). The manager of the reception never greet. Not polite in any way. I wouldnt let him work near any people. Even at breakfast. Never greet anyone. What a person is that ??? The general manager was out for a few days so no one else try to help me or do something. After so many problems iliana gifted me a free night. Next day i got a call from the reception says that they made me another reservation for next day at same conditions. I was happy. Then. In the afternoon the key didnt work. Guy at the reception told me if you not going to pay. We will pay …. What ??? Can you believe that ?? So i grabbed his offer and left. Me ? Ill not going back there until all staff is changed. Great iliana has lot of work in that place but im sure shell do just fine by finding the right persons in order to improve the service ! For now STAY AWAY !
I don't have anything. to add. Everything was very good
Great staff and fabulous location in Cartagena. Very pleased with Hampton Hilton.
The property was locate a walking distance to the Bocagrande beach. The breakfast had fresh fruit and variety of food with different type of bread. Less than two block away from amazing Peruvian restaurant Inkausa
Great location, across from the beach, plenty of restaurants around, nice breakfast and facilities.
The pool needs to be heated it is extremely cold I swim everyday you cannot deal with that temperature I will not return because of that condition otherwise otherwise all is well except they need some bacon to go along with the ham not the same monotonous me of every day
Close to beach, shopping and restaurants. Nice waves at beach 1 block walk from hotel. I would go to stay there again. Very helpful and friendly staff, especially Francys and Diana.
Close to beach but room smaller then Expected. The room key card don’t work constantly have to go get new key. Security box broken.
Very good service in all areas, I like the people in room service, very honest!
Excellent location, near the beach and the Restaurant area. Hotel very clean and beautiful with great views from the city and the sea. Nice and modern rooms. Manager efficient and friendly. Good continental breakfast with everyday variety.Pool awesome (clean- good ambience). I will definitely will comeback to this hotel with moderate price.
Great Place to stay in... Good breakfast... great location..
The friendliest staff and a skip from the hotel. The Pool is very nice and on 17th floor . Room was clean.
The hotel was very nice and close to a lot of restaurants. WiFi access was excellent. The concierge and front desk were very helpful. Access to taxis and other activities was very easy.
The room itself was comfortable and clean, but there was broken glass in a corner of the bathroom floor from a previos guest that the maid service obviously did not take the time to clean up properly- safety hazard with shards of glass where you walk with bare feet! The included breakfast buffet does have a good offering, but it is a zoo to get your food. The food is in a tiny space with crowded counters while at any moment 15 different guest ares trying to load up their plates. The gym had no door so the AC system was barely able to lower the air temperature and 90 degrees is not conducive to working out. The pool area is not relaxing at all- there are hardly any chairs and they blast reggaeton/hip-hop so you can't even just mellow or have a conversation. It annoyed me that there were only two elevators (which replayed non-stop Justin Beiber's "Sorry"!) to service the 17 floors- lots of waiting for the elevator. They should have a stair option that won't sound an alarm if you try to use it or more elevators.
Great place Location is perfect beaches , food , shopping
It centrally located in the Boca Grande area and plenty of good restaurants to choose from. The staff is amazing particularly the doormen and the front desks clerks.
If you can walk a few blocks, nearly everything is at your reach. Fine and casual dining, upscale and small shops, a mall, the historic and beautiful buildings, incredible views and panorama. It is all here in Cartagena.
Modern hotel, but nothing worked. Changed rooms 3 times because of broken AC. Last room AC worked but No hot water and in the middle of the night AC and cable went out! Think this hotel is cheap and has a timer on the power. Would not recommend for the money we paid. Should have just paid $30 more dollars for a nicer hotel!
The staff was friendly and professional and some even spoke at least a little English. At least one gentleman was even fluent in English. Great location in the Bocagrande area. The hotel is clean and modern by 2016 U.S.A. standards. The room and the gym were a little small, but clean and nice. The concept of having the lobby on the 16'th floor rather than on the first floor and that of having to use your room key to use the elevator was new to me, but in retrospect I've grown to like the idea and I can appreciate this concept from a security perspective. As far as the TV goes, nice flat screen TV, but only a limited number of channels available without having to subscribe (pay more) to using more channels. Only one of these channels (CNN International) was in English.
Located in Bocagrande, Hampton By Hilton Cartagena is adjacent to Bocagrande Beach and within a 10-minute stroll of Rio Cartagena Casino. This 135-room, 3.5-star hotel has free breakfast, an outdoor pool, and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 6 AM to 10 AM. At the end of the day, relax with a drink at the bar/lounge.
All 135 soundproofed rooms provide refrigerators, coffee makers, and free local calls. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include safes, ironing boards, and desks.
Guests of Hampton By Hilton Cartagena have access to an outdoor pool, a gym, and a rooftop terrace. You can take advantage of discounted offsite parking, along with an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
Special thanks for iliana the general manager of this hotel that made my stay great ! She is a lovely person and you can feel her affection from far away ! All other staff are just terrible! Nasty. I asked to change room and complain and the girl at the reception just laughed in my face. When expedia called she hang up the phone and didnt answer again…..what ??? Can you believe that ?(the girl without the glasses). The manager of the reception never greet. Not polite in any way. I wouldnt let him work near any people. Even at breakfast. Never greet anyone. What a person is that ??? The general manager was out for a few days so no one else try to help me or do something. After so many problems iliana gifted me a free night. Next day i got a call from the reception says that they made me another reservation for next day at same conditions. I was happy. Then. In the afternoon the key didnt work. Guy at the reception told me if you not going to pay. We will pay …. What ??? Can you believe that ?? So i grabbed his offer and left. Me ? Ill not going back there until all staff is changed. Great iliana has lot of work in that place but im sure shell do just fine by finding the right persons in order to improve the service ! For now STAY AWAY !
I don't have anything. to add. Everything was very good
Dear guest. Thank you very much for your comments and qualifications. We love that you have been extremely satisfied with our service in general and our staff, we will remain committed to provide you with a better experience. We hope to have you back in this your home in Cartagena! Best regards.
Great staff and fabulous location in Cartagena. Very pleased with Hampton Hilton.
Dear guest. Thank you very much for your comments and qualifications, we love that you have been extremely satisfied with our service in general and our staff. Thank you for your time, we hope to have you back soon with us. Luis Hernandez - General Manager
The property was locate a walking distance to the Bocagrande beach. The breakfast had fresh fruit and variety of food with different type of bread. Less than two block away from amazing Peruvian restaurant Inkausa
Dear guest Thank you very much for your comments and qualifications. We love that you have been satisfied with our service in general and our staff, we will remain committed to provide you with a better experience. We hope to have you back in this your home in Cartagena! Best regards. Luis Hernandez - General Manager.
Great location, across from the beach, plenty of restaurants around, nice breakfast and facilities.
Dear guest. Thank you very much for your comments and qualifications. We love that you have been extremely satisfied with our service in general and our staff, we will remain committed to provide you with a better experience. We hope to have you back in this your home in Cartagena!
The pool needs to be heated it is extremely cold I swim everyday you cannot deal with that temperature I will not return because of that condition otherwise otherwise all is well except they need some bacon to go along with the ham not the same monotonous me of every day
We are happy that you were 100% Satisfied with our service. We are always looking for ways to improve our customer experience and we try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed. Thank you for your feedback and we hope you will come back and stay with us again. Sincerely,
Close to beach, shopping and restaurants. Nice waves at beach 1 block walk from hotel. I would go to stay there again. Very helpful and friendly staff, especially Francys and Diana.
Thank you for your positive feedback abou our service and our team. We hope you had a safe return at home and hope to see you in a near future. Have a nice day !!
Close to beach but room smaller then Expected. The room key card don’t work constantly have to go get new key. Security box broken.
Thank you for your feedback . We look forward to check into every situations to improve our service in every detail. Hope to see you soon !!
Very good service in all areas, I like the people in room service, very honest!
Thank you for your positive feedback about our service and staff. Hope your return to our property. Have a nice day !!
Good afternoon Mr. Shay We hope you are well and so is his family :) We appreciate that you have taken the time to answer our survey, and also for the ratings received, that is precisely our main objective, to know the degree of satisfaction of our guests and to provide you with a better experience the next time you stay with us. Your comments are very important to us and allow us to be better every day for you, I offer on behalf of all the members of the Hampton By Hilton Cartagena team, a sincere apology and we regret that you have had this experience with us. Best regards,