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Mercure Carcassonne la Cite Hotel

4.0 out of 5.0

Recent guest reviews

Rated and priced as a 4 stars but really a 3 stars. Room was small, one bathroom light burned out. One room service food tray in the hallway next to the room when I arrived and still there the next morning. No view from the window. Noisy air conditioner. In the plus side, room came with a free bottle of water. Restaurant short of staff resulting inlong waits for food. Have to ring a bell at the bar to get service but then nobody came.

Location was great, just outside the walled city. Very modern. Lovely breakfast. Beds only adequate.

We arrived in Carcassonne to explore the fortified walled old town and the Mercure was within 5 minutes walking distance from the entrance. Very convenient and the facility and staff were absolutely wonderful. Only downside was eating in the restaurant for dinner. Not enough staff to cover which meant that my husband's dinner was overdone and all dinners were cool and not hot when they finally arrived at our table. I would definitely recommend this establishment to anyone traveling to Carcassonne.

Had an excellent dinner, 3/5 stars. Reception staff excellent, location great. Free parking in a dense vehicle/pay to park zone. Should have spent 2 nights in order to see the medieval city.

After reading Kate Moss' novel Labyrinth I had been wanting to visit Carcassonne and see the area for myself. First off -- no real easy way to get there -- I took the TGV from Paris to Montepellier and then the local train to Carcassonne. It was New Year's Day and I thought it would be an easy travel day -- wrong -- lots of hungover people. I planned my trip for 3 days but in reality, without a car, 2 days would have been plenty. The Cite itself is very interesting if you are interested in history and architecture. My traveling companion was interested in shopping. Unless you are shopping for plastic swords or shields you aren't going to find any Chanel boutiques are Hugo Boss in Carcassonne. Need I say anything else? The hotel is right on the side of the hill leading up to the Cite. Part of the floors in the room were heated granite tiles and the other part was carpet. In January I had to sleep with the window open because the room was so warm -- that is not a complaint as I usually sleep with the window open at home. My room was the standard room -- plenty of space for myself and frankly, are you going to see the sights or are you going to see the hotel room? The staff was extremely courteous -- always offering coffee or a drink. We did not eat breakfast at the hotel because my travel companion thought it was too high priced (8-13 euros) but after tramping around the Cite looking at menus, the hotel prices looked darn good to me.

18, Rue Camille Saint-Saens Carcassonne Aude

Hotel highlights

  • Walking distance to Medieval City
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Mercure Carcassonne la Cite Hotel places you within a 10-minute stroll of Medieval City and Chateau Comtal. This 80-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking. Narbonnaise Gate and Aude Gate are a short walk away.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


All 80 soundproofed rooms provide coffee makers, free newspapers, and safes. TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Hair dryers and desks are other standard amenities.

Property features

Guests of Mercure Carcassonne la Cite Hotel enjoy access to free WiFi in public areas, a meeting room, and a business center. You can take advantage of free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a seasonal outdoor pool, express check-in, and a terrace.

Room options

Standard Room, 1 Double Bed

Full 1 | Sleeps 4

Standard Room, 1 Double Bed

Full 1 | Sleeps 2

Privilege, Superior Room, 2 Twin Beds

Twin 2 | Sleeps 3

Standard Room, 2 Twin Beds

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 1468 reviews