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Hotel l'Octroi

3.0 star property

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Photo gallery for Hotel l'Octroi

Terrace/patio
Front of property
Large | Premium bedding, in-room safe, individually decorated, desk
Couples treatment rooms, hot tub, steam room, hot stone massages
Couples treatment rooms, hot tub, steam room, hot stone massages

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
143 Rue Trivalle, Carcassonne, AUDE, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪5 min walk‬
  • Place, Château Comtal
    ‪6 min walk‬
  • Place, Narbonnaise Gate
    ‪8 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪13 min drive‬

Room options

View all photos for Large

Large | Premium bedding, in-room safe, individually decorated, desk

Large

9.4 out of 10
Exceptional
(9 reviews)
  • 151 sq ft
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Large Deluxe

Large Deluxe | Premium bedding, in-room safe, individually decorated, desk

Large Deluxe

9.4 out of 10
Exceptional
(3 reviews)
  • 161 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Medium

Medium | Premium bedding, in-room safe, individually decorated, desk

Medium

9.0 out of 10
Wonderful
(4 reviews)
  • 129 sq ft
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Small

Small | Premium bedding, in-room safe, individually decorated, desk

Small

8.0 out of 10
Very good
(3 reviews)
  • 118 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room

Family Room | Premium bedding, in-room safe, individually decorated, desk

Family Room

8.0 out of 10
Very good
(2 reviews)
  • 193 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds
  • Free WiFi

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  • Free WiFi
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  • Breakfast available
8.6 out of 10, Excellent, 617 reviews
$60 nightly
The price is $72
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Total with taxes and fees
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About the neighborhood

Carcassonne

Hotel l'Octroi places you within a 5-minute walk of Château Comtal and Narbonnaise Gate. This 3-star hotel has 21 guestrooms and offers conveniences like a bar/lounge, a full-service spa, and free in-room WiFi.

What's nearby

  • Historic Fortified City of Carcassonne - 5 min walk - 0.3 miles
  • Château Comtal - 6 min walk - 0.4 miles
  • Narbonnaise Gate - 8 min walk - 0.4 miles
  • Theatre Jean Deschamps - 8 min walk - 0.5 miles
  • Le Musée de la Torture de Carcassone - 8 min walk - 0.5 miles

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Le Marcou - ‬6 min walk
  • ‪La Taverne du Chateau - ‬6 min walk
  • ‪Maison du Cassoulet - ‬6 min walk
  • ‪Comte Roger - ‬8 min walk
  • ‪Le Trouvère - ‬6 min walk

About this property

Hotel l'Octroi

A full-service spa, free WiFi in public areas, and a hot tub are featured at Hotel l'Octroi. Self parking is available for EUR 12 per night. The front desk has multilingual staff that can help with luggage storage, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a seasonal outdoor pool, free newspapers, and a terrace.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free local calls, safes, and desks are other standard amenities.
A seasonal outdoor pool and a hot tub are on site.
GEMOLOGY has 3 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, and Swedish massages. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

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Hôtel Le Donjon - Coeur de la Cité Médiévale
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  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 1,002 reviews
$148 nightly
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Jul 7 - Jul 8
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 12 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: EUR 15 for adults and EUR 9 for children
  • A bar/lounge

Restaurants on site

  • Bar lounge

Things to do

  • Full-service spa
  • Hot tub
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach loungers
  • Beach towels
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Hot stone massages
  • Hot tub
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Built in 1900
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for EUR 10 per pet, per night
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for EUR 20.0 per night
  • Cribs/infant beds are available for EUR 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately EUR 15 for adults and EUR 9 for children
  • Self parking fee: EUR 12 per night (in/out privileges)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per day
  • Rollaway bed fee: EUR 20.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3 PM—-noon
  • Check-out: 11 AM
The front desk is available during limited hours. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The seasonal pool is open from April to October.
  • Pool access available from 10:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel l'Octroi
Hotel l'Octroi Carcassonne
l'Octroi
l'Octroi Carcassonne

Frequently asked questions

Are free cancellation options available at Hotel l'Octroi?

Hotel l'Octroi provides free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Hotel l'Octroi?

As of Jun 12, 2026, prices found for a 1-night stay for 2 adults at Hotel l'Octroi on Jun 18, 2026 start from $90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Hotel l'Octroi?

Located steps from Narbonnaise Gate, this hotel is in Carcassonne, and within a 10-minute walk of Historic Fortified City of Carcassonne and Château Comtal. You'll also find Aude Gate and Le Musée de la Torture de Carcassone less than a mile away.

Is there parking available at Hotel l'Octroi?

Yes, parking is offered for EUR 12 per night with in/out privileges. An electric car charging station is also available for guests.

Is a spa located at Hotel l'Octroi?

GEMOLOGY is the hotel's spa and services include hot stone massages, Swedish massages, and couples treatments.

Does Hotel l'Octroi include a casino?

No, Hotel l'Octroi doesn't have a casino.

Is there an indoor pool at Hotel l'Octroi?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have access between 10:00 AM and 8:00 PM and the seasonal pool is normally open from April until October.

What will couples enjoy most about a stay at Hotel l'Octroi?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a bar/lounge and a hot tub.

Does Hotel l'Octroi have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Hotel l'Octroi have a restaurant with a breakfast menu?

Yes, Hotel l'Octroi serves a full breakfast for a surcharge each morning at Bar lounge.

Does Hotel l'Octroi allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hotel l'Octroi for a fee of EUR 10 per pet, per night. The property also provides food and water bowls.

Does Hotel l'Octroi have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Hotel l'Octroi?

The closest major airport to Hotel l'Octroi is Carcassonne (CCF-Pays Cathare), which is 6.5 mi away (17 minutes by car). Another top airport is Castres (DCM-Mazamet), which is around 24.2 mi away.

Are there rooms with balconies at Hotel l'Octroi?

No, there aren't any guestrooms at Hotel l'Octroi that offer a balcony.

Hotel l'Octroi Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 178 out of 418 reviews
Rating 8 - Good. 176 out of 418 reviews
Rating 6 - Okay. 45 out of 418 reviews
Rating 4 - Poor. 8 out of 418 reviews
Rating 2 - Terrible. 11 out of 418 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location nd very helpful friendly staff.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in, good service and friendly staff, will definitely be back next time we are in Carcassone
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a place! Stopped in on a whim, and were thrilled to find ourselves in excellent hands. Great facilities, surprisingly great breakfast, and very comfortable facilities. Great food recommendations from super friendly staff. And all at a VERY reasonable price.
View from room 375
Les Jardins restaurant inside the citadel - wonderful spot.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Gheorghe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, good location and helpful staff. The breakfast was not that good though. Very limited choices.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely! Breakfast was less than ideal and not great selection for kids and the price but location was fantastic.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location for exploring Carcassonne. Staff were lovely and the hotel is quiet and very comfortable.
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

Glennys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

Small but clean room. Comfy bed. Modern clean bathroom. Friendly welcoming reception
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect place to stay in Carcassonne

Loved this hotel. Really clean and comfortable, and the location is great. Both for the citadel and the restaurants and shops further along Rue Trivalle. The pool and seating area were a welcome place to relax and cool off. The staff were all friendly and welcoming (and spoke good English if, like me, your French isn't the best!) Secure parking an added bonus too.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a fantastic location, just a 5min walk to the medieval city. The staff were friendly and spoke good English. The room was clean and the beds were comfortable. The facilities in the hotel were also good. We stayed with our 5 year old and we all really enjoyed it.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the fortress, many restaurants inside. Modern facility, nice staff
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the medieval city & downtown area! Staff super friendly!
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities
Staff are lovely. Great position for the old cite and airport shuttle. Breakfast is ok, but not worth 15 euros. Pool is a welcome break after hot days
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location for the old city gate, just a short walk.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff extremely friendly and helpful
Stayed 3 nights in May 2025
Verified

10/10 Excellent

hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Heartily welcoming, cozy and immaculately clean room, excellent location, excellent breakfast. Recomended.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Nigel

Liked: Cleanliness, staff & service, room comfort

.

WE SPENT 4 NIGHTS IN THE AREA AND THOUROUGHLY ENJOYED OUR TIME HERE. THE HOTEL IS AN EASY WALK TO THE CITY,CASTLE AND MANY RESTAURANTS. THE WEATHER WASN'T KIND SO WE DID NOT USE THE POOL. THE STAFF ESPECIALLY WALY WERE VERY HELPFUL. A GOOD EXPERIENCE
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay & mainly down to the young male receptionist, who looked after us on our arrival. Apologies but can not remember his name, but he went above/beyond in making a great 1st impression
Stayed 1 night in May 2024
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for suggesting visiting Aigues-Mortes it was most interesting. Thank you for putting up with my terrible French!
Stayed 1 night in Oct 2024
Verified

8/10 Good

Snieguole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel Steps away from castle. The outside swimming pool is lovely. Very good air conditioning. We are family of three with teenager and the room was very small. We stayed for one night only on our way to south.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Limited snacks poolside, rooms were clean , not keep on the words on the wall around the tv made it feel like a hostel, no cakes available to have with a coffee
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Brian

We did not stay in the hotel we booked we got there and were told it was closed for renovations. The one we stayed close to the castle. So
Stayed 7 nights in Nov 2024
Verified

2/10 Terrible

john

Liked: Cleanliness
Disliked: Property conditions & facilities
The property was ok, I arrived at the hotel to find it closed. No notice of this from the hotel. I call the hotel, and am informed I have been "upgraded" to a different hotel, Montmercy. This hotel was older and the facilties were interesting to say the least. Wifi was horrible, about 6 inches between the front of the toilet and the sink. I would not have chosen this hotel
Stayed 2 nights in Mar 2024
Verified

4/10 Poor

Bart

Liked: Cleanliness, property conditions & facilities, room comfort
When we arrived at this hotel we were told that our reservation had been changed to another hotel further up the town. We had booked a large room with a double and a twin for extra space and comfort. When we arrived at the 2nd hotel we were sent to an annexe across the road from the main part of the hotel. Here we found that the room was a standard double. When I rang reception I was told that this was an upgrade. I informed her that we had booked a large double originally. She was then miraculously able to find such a room quite close to the original room she put us in. We had been traveling since 9 p.m. the previous evening without sleep so this was not the check in we expected
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service
The staff,pool,parking…..we’re alll super. The only thing I would change would be the shower head which was more suitable fora bigger shower
Stayed 1 night in May 2026