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Colona Castle

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Photo gallery for Colona Castle

Outdoor pool, pool umbrellas, sun loungers
Luxury Penthouse | Balcony
Point of interest
Moroccan Room | View from room
Luxury Suite | Living room | 42-inch flat-screen TV with satellite channels, TV, DVD player

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
1 Verwood Street, Off Old Boyes Drive-lakeside, Cape Town, Western Cape, 7945
  • Place, Table Mountain National Park
    ‪1 min walk‬
  • Place, Learn 2 Surf Cape Town
    ‪6 min walk‬
  • Place, Muizenberg Beach
    ‪17 min walk‬
  • Airport, Cape Town (CPT-Cape Town Intl.)
    ‪36 min drive‬

Room options

View all photos for Superior Room Green

Superior Room Green | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Superior Room Green

  • Lake view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Safari Suite

Safari Suite | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Safari Suite

  • Lake view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Moroccan Room

Moroccan Room | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Moroccan Room

  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Executive Suite

Executive Suite | Living area | 42-inch flat-screen TV with satellite channels, TV, DVD player

Executive Suite

  • Mountain view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Executive Suite(Chinese)

Executive Suite(Chinese) | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Executive Suite(Chinese)

  • City view
  • 893 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Executive Suite, 1 Double Bed

  • City view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Luxury Suite

Luxury Suite | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Luxury Suite

  • Sea view
  • 1098 sq ft
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Beds OR 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Luxury Penthouse

Luxury Penthouse | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Luxury Penthouse

  • Sea view
  • 1098 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

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About the neighborhood

Cape Town

Located in Muizenberg within a short walk of Learn 2 Surf Cape Town, Colona Castle is within a mile (2 km) of other popular sights such as Muizenberg Beach. This 8-room, 5-star country house has a full-service spa, a water park, and free breakfast.
View more Country Houses in Cape TownOpens in a new window

What's nearby

  • Table Mountain National Park - 1 min walk - 0.1 miles
  • Learn 2 Surf Cape Town - 6 min walk - 0.4 miles
  • Masque Theatre - 9 min walk - 0.5 miles
  • Muizenberg Beach - 17 min walk - 0.9 miles
  • Casa Labia Cultural Centre - 3 min drive - 1.3 miles

Getting around

  • False Bay Station - 14 min walk
  • Cape Town Station - 30 min drive
  • Cape Town Intl. Airport (CPT) - 35 min drive

Restaurants

  • ‪Hang Ten Cafe - ‬20 min walk
  • ‪The Hans & Lloyd Coffee Co. - ‬19 min walk
  • ‪The Toad on the Road - ‬3 min drive
  • ‪Striped Horse - ‬19 min walk
  • ‪Tortuga Loca - ‬18 min walk

About this property

Colona Castle

A local mainstay since 1929, Colona Castle offers a full-service spa, a water park, and an outdoor pool. There's free valet parking, and an airport shuttle during limited hours for ZAR 495 per vehicle one-way. The front desk has multilingual staff that can help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury country house include a children's pool, a gym, and a rooftop terrace.
42-inch flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Tempur-Pedic beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Dryers, patios, and dining areas are also available.
A health club and a water park (surcharge) with waterslides are featured at the country house. An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include massages and manicures and pedicures.

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  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.6 out of 10, Exceptional, 99 reviews
$196 nightly
The price is $226
Jul 19 - Jul 20
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 AM
  • Train station pick-up and drop-off shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured valet parking on site

Food and drink

  • Free English breakfast available daily 8:00 AM to 1:00 PM
  • A bar/lounge
  • A restaurant

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Health club
  • Horseback riding/rentals
  • Hunting
  • Indoor pool (guest access)
  • Library
  • Mini golf
  • Outdoor pool
  • Stereo
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • Access to nearby indoor pool
  • Children's books
  • Children's pool
  • Children's toys
  • DVD player
  • High chair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 1929
  • Designated smoking areas
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • DVD player
  • First-run movies
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Dryer
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staffed during limited hours
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 2 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: ZAR 495 per vehicle (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM—-midnight
  • Check-out: 11 AM
The front desk is available during limited hours, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the airport (available during limited hours) or the train station (fees apply). Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There are no elevators.

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Colona Castle
Colona Castle Cape Town
Colona Castle House
Colona Castle House Cape Town
Colona Castle Country House Cape Town
Colona Castle Country House
Colona Castle Cape Town, South Africa - Lakeside
Colona Castle Hotel Lakeside
Colona Castle Cape Town South Africa - Lakeside
Colona Castle Cape Town
Colona Castle Country House
Colona Castle Country House Cape Town

Frequently asked questions

What is there to do within easy reach of Colona Castle?

This country house is situated in Muizenberg within a 10-minute walk of Table Mountain National Park and Learn 2 Surf Cape Town. You'll also find Muizenberg Beach and Fish Hoek Beach within a short drive.

How much does it cost to stay at Colona Castle?

As of Jul 16, 2026, prices found for a 1-night stay for 2 adults at Colona Castle on Jul 21, 2026 start from $195, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Colona Castle?

Yes, secured valet parking is offered for free at the country house.

Is there a spa at Colona Castle?

There is a full-service spa available for guests to enjoy and services include massages and mani/pedis.

Are there luxury amenities available at Colona Castle?

Yes, guests can indulge in luxuries such as an outdoor pool, an ocean-view restaurant, and in-room massages at this country house.

Does Colona Castle have a casino on the premises?

No, Colona Castle doesn't have a casino.

Will I find an indoor pool at Colona Castle?

No, this country house doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Colona Castle?

This boutique country house offers many amenities for couples, including in-room massages as well as an ocean-view restaurant and an outdoor pool.

Does Colona Castle have a hot tub?

No, there isn't a spa tub at this country house.

Does Colona Castle have a restaurant that serves breakfast?

Yes, Colona Castle serves free English breakfast each morning from its restaurant.

Will Colona Castle allow pets to stay free of charge?

No, pets aren't allowed at Colona Castle.

Does Colona Castle have connecting rooms available?

No, there aren't connecting guestrooms at this country house.

How close is the airport from Colona Castle?

The closest major airport to Colona Castle is Cape Town Intl. Airport (CPT), which is 21.5 mi away (35 minutes by car).

Can I book a room with a balcony at Colona Castle?

Yes, every accommodation at Colona Castle comes with a patio and some offer sea and mountain views.

Does Colona Castle offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Colona Castle.

Colona Castle Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 25 out of 37 reviews
Rating 8 - Good. 4 out of 37 reviews
Rating 6 - Okay. 4 out of 37 reviews
Rating 4 - Poor. 3 out of 37 reviews
Rating 2 - Terrible. 1 out of 37 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
Excellent staff. Service above and beyond.
Stayed 5 nights in Feb 2023
Verified

8/10 Good

pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property for an overnight stay. Enjoyed the extra touches especially the hot water bottles for a cold African night. We were able to leave our bags safely prior to check in while we went to the Cape, then our room became available so we had an unexpected early check in which was above and beyond. Thank you!
Stayed 1 night in Sep 2023
Verified

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colona Castle is an extremely unique hotel…it’s very old school with actual keys for rooms…views over Muizenburg were great, but the surrounding area felt kind of unsafe…breakfast was excellent…one thing that bothered me was that they advertised complimentary welcome drinks but then charged us for them…not a huge thing but still…rooms are very comfortable and bathrooms are excellent…we didn’t use the pool but it has a wonderful view….very close to beaches…if you’re looking to stay in Muizenburg or Kalk Bay I would recommend Colona Castle
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Jaana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury night in small elegant hotel

Very elegant, stylish, clean, quiet and nice hotel.
Stayed 1 night in Apr 2021
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in Cape Town

Great hotel in a good location especially if you want to explore the beaches of Cape Town. The staff and service was exceptional. Note that it is potentially a bit more challenging if staying with younger children.
Stayed 6 nights in Dec 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hosts and helpful staff. A beautiful hotel with great views. Nothing too much trouble. Felt very at home and yet spoilt at the same time.
Verified

10/10 Excellent

rams1981

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place with easy access to all sightseeing

Excellent welcome. Lovely room. Great options for breakfast and welcoming hosts. Highly recommended
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicole and her staff really pamper you. The place is beautiful, with great views.
Verified

10/10 Excellent

Gunnar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tyst & Fint

Mycket fint välkomnande av ägaren Uppgraderade utan att efterfråga detta Fantastisk god 3 rätters middag med några olika alternativ Liten frukostmeny framställd med möjlighet till att beställa in varma alternativ
Verified

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Honeymoon stay

Nicole and the staff was super helpful! Made our stay stress free. The staff would make breakfast fresh every morning to our liking. Stayed there for our honeymoon and would definitely would recommend this hotel. It is about 20 minute taxi ride to the town, but it is very peaceful and has such an amazing view of false bay, the ocean and table mountain away from city traffic.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um Vero castello a disposizione Un po' lontano dal centro ma bellissimo e con personale molto gentile
Verified

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities

Fantastic view

Nice hotel with a stunning view, quiet neighborhood and only a few rooms. Fantastic service. No restaurant at the hotel besides breakfast but close to good restaurants. A lovely terrace with pool and views against three horisoner
Verified

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Colona castle

Very relaxing, attentive staff, great views, nothing to complain about
Verified

6/10 Okay

Verified traveler

Synes det var for dyrt for en overnatning i forhold til det vi fik for prisen. Har overnattet på andre B&B i området, hvor det var meget billigere og hvor vi fik mere for pengene. Forstår ikke, at det er et 5-stjernet B&B. Fik opvarmede croissanter, som ikke var fra samme dag. Poolen indbød ikke til, at man benyttede den - trængte til at blive renset og indtrykket generelt var, at huset var nedslidt.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes kleines Hotel mit super Service. Leider in nicht ganz so schöner Umgebung.
Verified

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Live like a local in this new apartment!

A brand new apartment conveniently located to the attractions of the V&A waterfront area. Safe and secure with nice views of Table Mountain out the front balcony.
Verified

10/10 Excellent

Butlerkid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent and central to Cape Town attractions

Beautiful, small hotel located on hillside with views of lake and ocean. Tastefully decorated with antiques and art work acquired during owners travels. Perfectly located for easy access to the wine area, Kirstenbosch Gardens, Cape Point, Table Mountain, etc. Having your own car or renting one is advisable. Driving on the left was NOT a problem. Hotel staff is outstanding! Each day David inquired about our plans, checked weather or other details and ensured we had good driving information. I arrived suffering from a case of food poisoning from airplane food. They even brought me meds to help alleviate my symptoms! Since the hotel is on a hillside, there are steps leading up to the hotel. You do not have to walk a long way, but simply need to be able to walk up steps safely. I would definitely stay here again and highly recommend staying here!
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Our stay was pleasant and both staff and owner were very attentive to our needs. The problem was in the descriptions of the location and facilities. Internet was slow and not not available most times Finally the biggest problem we had was with the conditions of reservations stated and later handling of expuda for our request. We called on 13th to change the departure to 15th long distance from South Africa and after 20 Minutes were told all has been taken care off. Again we called on 14 th and found nothing has been updated on the reservation after the owner confirmed that she had not received an email this time I was put on hold for half an hour and the expedia agent came back assuring all is done. Finally on day of check out the owner tells us that expedia is lying and I am liable for remaining three nights When I called again there was no changes made to reservation and when I talked to supervisor he said I am telling now you have to pay This is both unbusisiness like and I wish to lodge a complaint
Verified

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Life in a small castle

Beautiful getaway in a quiet neighbourhood but remote so that a car is needed , Personnel was diligent to help out The breakfeast is cooked to order and varied
Verified

10/10 Excellent

Peter & Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oasis of calm

We stayed here for 3 nights April 2015 arriving from the UK. Hotel is in a quiet location excellently placed for exploring the Cape. Cape Town is 35 minutes away. Discrete and gracious owners and staff. Very helpful in providing us with touring information, dinner reservations and transport to the cruise terminal. Rooms are tastefully decorated and full of antiques and many thoughtful extras such as range of books, carafe of water, sherry, fresh fruit. We have travelled extensively and always try and book small, independent luxury hotels and Colonna Castle is one of the best we have enjoyed.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traumhotel pur in familiärer Atmosphäre

Ein Gefühl das sich nicht in Worte beschreiben lässt! Man ist einfach nur willkommen dort! Absolut empfehlenswert!!!
Verified

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You really, really must stay here!

Absolutely fantastic ! I travelled with my daughter (10YO) and could not ask for anything else. The attention to detail, the service level, the room and amenities, the dinner served on our night or arrival (with the addition of my daughter's request, even included in the printed menu on her behalf!), absolutely fabulous! My daughter and I were both treated like queens. The room (Green Room) was spacious and well equipped, a glass of sherry waited on arrival, the fridge got stocked up with your favorite items. Enormous bathroom and the most luxurious bath robes I have ever worn. The beds were incredibly comfortable, lovely soft sheets and thick duvets. Heaven! It is worth taking a trip to Cape Town just to stay here! Many, many thanks to Nicole and Michael with their whole fantastic team for a memorable stay!
Verified

10/10 Excellent

Jeanne H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

beautiful and very pleasant

An amazing place toy stay. We were warmly greeted by Michael and David took our luggage to the room. It was a beautiful suite with an extra large king bed. The tile floors are heated and the space is done in beautiful Italian tiles. We had a fridge, chocolates on the pillows, every night and a small plate of chocolates every day. A fresh fruit basket was filled daily. The view as well as breakfast was amazing. We had two vanities as well as a shower and deep soaker tub. They also supply robes, slippers and wonderful products for the bathroom. It was very private and quiet. Loved the owners as well as David.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

idéal pour personne seule

En hiver trop loin du centre du Cap, petit déjeuner un peu léger, manque de viennoiseries fraîches, chambre non chauffée à notre arrivée donc très froide, ne sachant pas que c'était plutôt " chambres d'hôtes ", j'ai été déçue, car je préfère les hôtels.
Verified

6/10 Okay

Antoine

Liked: Cleanliness, property conditions & facilities, room comfort

our kids not feeling welcome

We stayed five nights in the Safari suite and the overall feeling is mixed, as we had quite high expectations given the price tag (but it was high season though). Pros: -stunning room decorations and views, -feeling of exclusivity, luxurious and homey treatment of guests, helping with dinner reservations and sightseeing program. -top level room comfort, prepped several times a day. -quiet location away from the city hustle and bustle. on the downside: -the lady owning the hotel looked puzzled when I told her we had 3 young kids. She reminded our kids several times to be quiet when we checked in, and they were not shouting at all. We got the message so we did not use the pool at all during the stay, for fear of upsetting the other customers here (too bad, since we chose this hotel because of its pool in the first place). -we had to wait between 15mn and 40mn to have our coffee and hot chocolate at breakfast, -suite was not ready at 4pm when we arrived. -the Wifi did not work in our suite and the DVD player either. the TV programs could have been better. -the owner ended up charging us extra for our 3rd kid whereas we did not require an extra bed (our twin daughters always sleep in the same bed) and we skipped our last breakfast. As an extra justification for the kid surchage, she also said that Expedia had given us a 20% discount by mistake that we did not deserve. -no private parking despite location requiring a rental car. -our bed seemed a bit too short (190cm)