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Best Western Hotelbern

4.0 out of 5.0

Recent guest reviews

We stayed for one night during our visit to Switzerland. The hotel is in a great location in the old town, a short walk from all the main sights and bars/restaurants. From the outside the hotel looks very impressive. Once you go in things go slightly downhill. The hotel facilities and decor is pretty basic. Check in was efficient and luckily our room was ready despite an early arrival. Our room was on the fourth floor and was OK. No view, a little fan you could plug in but everything else looked a little sad. Best western have tried to make it super modern but on a shoestring budget. The bathroom was clean but not nicely decorated, and the shower was tiny. We ate in the restaurant on the night and although much more grand in looks the food lacked quality. The service in the restaurant was also slow and sulky however the check in staff, cleaners and others were all friendly and pleasant. A perfectly functional and decent hotel for a short stay. But you wont be "wowed" or asking them where they bought any of their furniture. I imagine its decent for business trips but I wouldn't recommend it for a romantic trip with your loved one!

Staying here when visiting a supplier in Bern. Arrived early evening at the hotel after my luggage failed to show up in Basel Airport, necessitating a quick shopping spree in Basel for the bare necessities for the next-day visit. It is a relatively short walk (< 10 mins.) from the railroad station and very conveniently located close to the Altstadt (historic city center). The check-in procedure was fast, and the concierges were both very helpful and quite fluent in English. I even got a free ticket for the public transport in bern, although i never got to use it - I had had plenty of transport that day. I had booked a single room, which were on the uppermost floor, complete with slanted ceiling. The room was quite small, but had everything I needed, especially a nice, hot shower in the small, but immaculately clean and well-functioning bathroom. A brand new shirt (courtesy the travel insurance) needed an ironing, and i was told that there was both iron and board freely available in the floor below. The sleep quality is excellent, and I slept like a log all night. Breakfast is good, varied, and though (as usual in these parts) expensive, absolutely worth the money. Recommendable.

We stayed at the Best Western Hotel Bern on the first night of our honeymoon. They had prosecco waiting for us in our room upon arrival! The room was very clean with 3 large windows. The hotel was a short, direct walk from the Bern train station and is located right in the city center- within walking distance to all attractions, restaurants and Aare River. Front desk staff was very friendly. The only down side was that cigarette smoke would flow into our room from the balconies of other guests. We would stay here again if we return to Bern.

Good location about ten minutes walk from the railway station in the heart of the city. Friendly greeting, but a small room (even though I had "been upgraded to a larger room") that was quite old and worn, albeit with a fairly modern design. It was adequate but not luxurious by any stretch. Service in the bar was friendly but I didn't eat in the restaurant. The room was reasonably quiet, although it was possible to hear the local clocks chiming. They were out of synch so at 23:00 I got 22 chimes in succession! Overall a perfectly acceptable stay.

This is the fourth and final hotel that I stayed in on my Grand Tour of Switzerland with Saga and we stayed for only one night. My room was very nice and modern and met all of my requirements. As a tour group we had a separate dinner menu from guests who were not part of a group. All guests had the same breakfast. There was a fridge with complimentary water which was very welcome and a mini Toblerone. I asked for an extra pillow and this came very quickly. There are tea and coffee making facilities but the flex on the kettle is too short. The television set is very good but it is too close to the ceiling. The only seats are a large chair in the corner underneath the TV and a stool. The only comfortable place to watch is from the bed. Otherwise the room was very good, clean and there was plenty of hot water. We were served our welcome drink just before dinner. There was a selection of drinks to choose from including red and white wine. Dinner was the best meal I had during the whole tour. I had a delicious cold soup followed by an equally tasty chicken dish which was so plentiful that I could not eat it all. I looked in envy at the dessert that other members of our group ate but I was too full to eat it myself. I prefer continental to cooked breakfasts and was very happy with the one I had at this hotel. This is the first time that I have stayed in a Best Western Hotel but hopefully not the last.

The front desk people were extremely helpful with all if our questions in English. This was the first stop of our trip, so we had many questions. They also held onto our bags for many hours until our room was ready. The breakfast was was all you can eat, and it was fantastic. The location was great. Walking distance the amazing cathedral, the stream, and the bear park.

Great, central downtown location, everything is in walking distance. Don't miss the farmer's market on Tuesday or Saturday Clean, functional rooms. Surprisingly quiet at night Excellent breakfast. Overall, the hotel Bern is a great value.

The location of this hotel is fantastic but the hotel rooms themselves leave a lot to be desired. They are very old and standard style rooms, the bathrooms aren't very clean and the carpet is filthy. When house keeping made up the rooms, we were at breakfast, I had outfits laid out on the bed for the kids and they threw them all in a pile on a chair. The restaurant was great, which was a plus. Overall, I would find another hotel unless you are just looking for a place to sleep and don't have kids with you.

Great location, great front desk staff. Our room was huge which is unusual in Europe so nice to be able to get around without running in to each other. Front desk staff was very helpful in giving us some tips of where to go.

We had very good experience with staff. The hotel was basically clean and restricted. The only drawback was serving breakfast. It was supposed to be between 6 to 10 AM. Going in at 9 AM meant to tolerate the noisy staff that would work to make the area ready for lunch or some other event. This was pretty hard to go through

Zeughausgasse 9 Bern BE

Hotel highlights

  • Walking distance to Bundeshaus and Clock Tower
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour business center

Best Western Hotelbern places you next to Clock Tower and within a 5-minute walk of other popular sights like Bundeshaus. This 99-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a 24-hour business center, and a conference center. It's in central Bern and also a short walk from Bern Art Museum and Berner Munster.


Enjoy a leisurely bite to eat at Volkshaus 1914, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.


The 99 rooms have an array of amenities, including refrigerators, electric kettles, and free bottled water. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Safes and desks are other standard amenities.

Property features

Best Western Hotelbern features free WiFi in public areas, a conference center, and a 24-hour business center. Offsite parking is available for a fee. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include a computer station, free newspapers, and laundry facilities.

Room options

Economy Room, 1 Queen Bed, Courtyard Area

Queen 1 | Sleeps 1

Standard Room, 2 Single Beds, Courtyard Area

Twin 2 | Sleeps 2

Comfort Room, 2 Single Beds, Bathtub, Courtyard Area

Twin 2 | Sleeps 2

Family Room, 2 Single Beds, Bathtub

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

71% of guests recommend this hotel

Total of 462 reviews