Villa del Palmar Cancun All Inclusive Beach Resort & Spa

4.5 star property
Luxury property on the beach, with 5 outdoor pools
VIP Access

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Photo gallery for Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Enjoy breathtaking ocean views from the comfort of your balcony.
Relax by the oceanfront pool surrounded by lush greenery and lounge chairs.
Relax in a hot tub area with ocean views, surrounded by pillars and a glass railing.
Enjoy meals in this stylish dining area with a round table and comfortable seating for four, overlooking the sea.
Relax in the elegant lobby, surrounded by tall columns and comfortable seating.

Reviews

8.8 out of 10
Excellent

Popular amenities

Explore the area

Map
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪13 min walk‬
  • Playa Mujeres Golf Club
    ‪4 min drive‬
  • North Beach
    ‪44 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬
VIP Access
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Room options

Two Bedroom

8.0 out of 10
Very good
(9 reviews)
  • 1689 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Queen Murphy Bed

One Bedroom

9.4 out of 10
Exceptional
(13 reviews)
  • 1152 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

One Bedroom Ocean View

9.4 out of 10
Exceptional
(24 reviews)
  • 1148 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

Deluxe 2 Queen Beds

8.4 out of 10
Very good
(17 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Ocean View 2 Queen Beds

9.0 out of 10
Wonderful
(6 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Two Bedroom Suite Ocean View

9.4 out of 10
Exceptional
(20 reviews)
  • 1690 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

Deluxe 1 King Bed

8.8 out of 10
Excellent
(45 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Ocean View 1 King Bed

9.2 out of 10
Wonderful
(35 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Three Bedroom Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • 4628 sq ft
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

Three Bedroom Loft

  • 3500 sq ft
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

Two Bedroom Ocean Front

  • 2723 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Murphy Bed

Two Bedroom Loft

10.0 out of 10
Exceptional
(1 review)
  • 2210 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Two Bedroom Penthouse

  • 3315 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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About the neighborhood

Punta Sam

Villa del Palmar Cancun All Inclusive Beach Resort & Spa places you within a leisurely stroll of Punta Sam Ferry Terminal and Punta Sam Beach. This 415-room, 4.5-star property has 5 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Punta Sam Ferry Terminal - 13 min walk - 0.7 miles
  • Punta Sam Beach - 13 min walk - 0.7 miles
  • Playa Mujeres Golf Club - 4 min drive - 2.4 miles
  • Isla Mujeres Ferry Terminal - 44 min drive - 4.8 miles
  • North Beach - 44 min drive - 5.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 37 min drive

Restaurants

  • Hiroshi Bar
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Restaurant Flamingos - ‬20 min walk
  • ‪Caprichos Villa del Palmar - ‬9 min walk
  • ‪Davinos - ‬8 min walk

About this property

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Luxury property on the beach, with 5 outdoor pools
Guests of Villa del Palmar Cancun All Inclusive Beach Resort & Spa have access to a full-service spa, 5 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 50 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, 4 hot tubs, and a sauna.
50-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Free minibar items, furnished balconies, and MP3 docks are also available.
5 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caprichos
  • Davino Restaurant
  • La Casona STK
  • Legend
  • Zama Restaurant

Things to do

  • 18-hole adjacent golf course
  • 4 hot tubs
  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Scuba diving
  • Shopping

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 buildings
  • 9 floors
  • Built in 2010
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector, a security system, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Villa Palmar Luxury Residences All Inclusive Playa Mujeres
Villa del Palmar Luxury Residences Condo
Villa del Palmar Luxury Residences Condo Playa Mujeres
Villa del Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences
Villa Palmar Luxury Residences All Inclusive
Villa del Palmar Luxury Residences
Palmar Resinces Inclusive inc
Villa del Palmar Cancun All Inclusive Beach Resort Spa
Villa del Palmar Cancun Luxury Beach Resort SPA All Inclusive

Frequently asked questions

Is a free cancellation option available at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Villa del Palmar Cancun All Inclusive Beach Resort & Spa offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

This property is located in Punta Sam and just steps from Punta Sam Beach and Punta Sam Ferry Terminal. You'll also find Ultramar Ferry Puerto Juárez and Mujeres Beach within a short drive.

Is parking available on site at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is a spa located at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

There is a full-service spa available for guests to enjoy and services include hot stone massages, prenatal massages, hydrotherapy, and body wraps.

Does Villa del Palmar Cancun All Inclusive Beach Resort & Spa include a casino on the premises?

No, Villa del Palmar Cancun All Inclusive Beach Resort & Spa doesn't have a casino.

Is there an indoor pool at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools and 4 hot tubs.

Is Villa del Palmar Cancun All Inclusive Beach Resort & Spa a good place to stay for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including a beach bar, 5 outdoor pools, and 6 restaurants.

Are there hot tubs at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Yes, guests can enjoy 4 spa tubs at this all-inclusive property.

Does Villa del Palmar Cancun All Inclusive Beach Resort & Spa feature a restaurant that includes a breakfast menu?

Yes, Villa del Palmar Cancun All Inclusive Beach Resort & Spa has 6 restaurants, and serves breakfast for a surcharge.

Does Villa del Palmar Cancun All Inclusive Beach Resort & Spa allow pets to stay free of charge?

No, pets and service animals aren't allowed at Villa del Palmar Cancun All Inclusive Beach Resort & Spa.

Does Villa del Palmar Cancun All Inclusive Beach Resort & Spa have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

What is the closest airport to Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

The closest major airport to Villa del Palmar Cancun All Inclusive Beach Resort & Spa is Cancun Intl. Airport (CUN), which is 16.8 mi away (37 minutes by car).

Can I book a room with a balcony at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Yes, every guestroom at Villa del Palmar Cancun All Inclusive Beach Resort & Spa comes with a furnished balcony with some featuring ocean or garden views.

Does Villa del Palmar Cancun All Inclusive Beach Resort & Spa offer wedding services?

Take advantage of the wedding venue at Villa del Palmar Cancun All Inclusive Beach Resort & Spa if you plan to say "I do" during your trip.

Villa del Palmar Cancun All Inclusive Beach Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1024 out of 1561 reviews
Rating 8 - Good. 296 out of 1561 reviews
Rating 6 - Okay. 121 out of 1561 reviews
Rating 4 - Poor. 61 out of 1561 reviews
Rating 2 - Terrible. 59 out of 1561 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

DIANA

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The property was OK a few things that I didn’t like No welcome drink like other resorts or hotels as soon as you walk in, the buffet was very limited on food. The steak restaurant is very minimal had no taste at all. The Italian restaurant was fantastic. That was our best place for breakfast. We only did room service due to having an infant and not wanting to wake up early. When we were out at the beach, the waitress service was limited as well. They were not attentive as other waiters at other resorts. The food at the snack bar was minimal and OK. I like this resort just because it was far away from the others and the waters were great But out of 10 I will definitely rate this at a four compared to other resorts out there the ferry as well was a big thing why we got their clothes was because we can go to Isla‘s very faster, but that ferry is a cargo ferry and it’s only three times it leaves so keep in mind in that they do not advertise that part. There’s no shopping around. I wanted to do some shopping at least at different stores, but not a lot of nightlife so I figured this would be a good resort but definitely wrong. I kind of recommend it. I guess you would have to stay to take your own review.
Stayed 4 nights in May 2025

10/10 Excellent

Senada

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is excellent
Stayed 6 nights in Apr 2025

8/10 Good

Gokul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice beach. Good pool activities and service around the pool and in restaurants. Front desk can be more attentive and friendly.
Stayed 5 nights in Apr 2025

10/10 Excellent

Bradley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Apr 2025

10/10 Excellent

Tamara

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Amazing staff; Benito & David took excellent care of us bringing us things & drinks to make our time by the pool so relaxing. The downside to being poolside was that there weren't any umbrellas for shade for those of us that werent VIP & the VIP's had their spots reserved in advance with yellow towels. Never having been there, we didn't know it was an option or what the cost was for it. There are several dining options, however, there is only one option for breakfast and only a few for lunch; all dinner options needed reservations or you can join the wait list & hope that someone doesn't show up for their reservation. I strongly suggest that you go all inclusive, it's worth the cost. The patio & the suite were both very spacious & very clean with comfortable beds (w/down comforters) and the sofa & chairs were also great. Overall a great place to takea vacation.
Stayed 7 nights in Mar 2025

10/10 Excellent

Oliver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amazing and amazing. Super clean place with super professional people. The food was delicious in all restaurants.
Stayed 6 nights in Apr 2025

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villa Del Palmar is a beautiful resort in a great location. We loved our 6 days there and are already thinking about going back. The staff is amazing, they are very friendly and accommodating and all the service was excellent. The food was also very good! I would 10/10 recommend staying here!
Stayed 6 nights in Mar 2025

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was wonderful, very attentive, friendly and they went above and beyond for us. The food I have to say was superb. All of the restaurants were top notch, the buffet was delicious, and the room service options were delightful. The property was also gorgeous, well maintained and comfortable. 10/10
Stayed 7 nights in Mar 2025

10/10 Excellent

Daysi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at multiple All-inclusive resorts in Cancun and this one was the best one yet. The food was absolutely delicious and the staff was amazing. I will definitely be recommending this resort and will be returning.
Stayed 6 nights in Mar 2025

10/10 Excellent

Kelly

Liked: Staff & service, property conditions & facilities
Good
Stayed 4 nights in Mar 2025

8/10 Good

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect , except they try to sell you a aparment , whoever invited you to a free breakfast , don't do it you will have to deal for hours with annoying people try to sell you a property. By the time i scape already loss one day of my vacation.
Stayed 4 nights in Mar 2025

8/10 Good

Chanita

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room and views were amazing. We were unhappy with restaurants and bars closing so early. We understand that room service was always an option but by the time food arrived, it was no longer hot. A dinner buffet would have been a nice option.
Stayed 3 nights in Mar 2025

8/10 Good

Stephanie, Trenton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the three bedroom 4 bath. It was perfect for our family. The balcony was huge! View was great and we had both of the iguanas, that live in the property, visit us every day.
Stayed 3 nights in Mar 2025

10/10 Excellent

Aditi Jignesh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from an incredible stay at Villa del Palmar, and I can’t say enough good things! From the moment we arrived, the staff went above and beyond to make us feel welcome. The resort itself is stunning—beautifully maintained grounds, sparkling pools, and direct access to a pristine beach with crystal-clear water. The all-inclusive experience was top-notch. The food was varied and delicious, with multiple dining options that catered to every taste. Whether it was the beachfront grill, the fine dining restaurant, or the buffet, everything was fresh and flavorful. The drinks were also great—generous pours and plenty of options. Our room was spacious, clean, and had a breathtaking ocean view. Housekeeping did a wonderful job every day. There were also tons of activities available—snorkeling, paddle boarding, daily entertainment, and more—but it was just as easy to relax in a cabana and do nothing at all. What really stood out was the service. Every single staff member we encountered was friendly, professional, and genuinely seemed to enjoy what they do. If you’re looking for a relaxing, worry-free beach vacation, Villa del Palmar is the place to be!
Stayed 5 nights in Mar 2025

10/10 Excellent

Phil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property for families with younger children (under 10). If you are looking for a quieter stay, with fewer kids, I would recommend an adults-only or something less kid-focused.
Stayed 5 nights in Mar 2025

2/10 Terrible

Arezou

Traveled with family
Disliked: Cleanliness, staff & service
Do not go there and if you go, DONT GO TO their TIMESHARE PRESENTATION at Garza Blanca and DEFINITELY DONT sign a MEMBERSHIP CONTRACT with them! They tell you it’s 90 minutes but they take 7 hours of your day, they keep pressuring you to sign a contract. Our rooms had a very bad smell and after contacting them so many times they told us they will move us to their sister resort Garza Blanca if we go to their timeshare presentation. After going through 7 hours presentation and getting pressured to sign a contract with them, they moved us to Garza Blanca and took our rooms away. The rooms we received were garden view instead of ocean view which is what we had paid for. There was no hot water and they told us “oh we have hot water issue in some of the rooms in the property” but they didn’t move us to different rooms. After all that imagine what happens? We return home and I do a research and read so many bad reviews about their membership and how they say so many lies at the presentation and once you want to use your membership you find out half of the things they told you was a lie and you waisted your money! Thankfully I find out during the 5 day cancellation period and I ask them to cancel my membership. Guess what happened? They canceled my membership but they automatically charged my account a ridiculous amount without getting my permission. They said “it’s for the rooms we gave you”! For the rooms we already had paid for and never got any refund for!!! So unbelievable!!!

6/10 Okay

Ross

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We stayed in the 3 bedroom villa and it was beautiful! However, 5 out of 8 days, we had no running water at night. Couldn’t shower or flush the toilets. The beautiful bath tubs couldn’t fill with water. Around 6 or 7 am the water would come back on and we could take quick showers while the pressure came back otherwise the water shut off again mid soap. Very frustrating. We had a group of 11 people with 3 rooms. Our vip butler made reservations for our group of 6 but could not accommodate the rest of our group. The hotel was over booked and could not make any dinner reservations. If we wanted to eat with our family, we had to go to the buffet. It was also disappointing. The staff at the pool are above and beyond amazing. Shout out to David, Alexandro, Eduardo and Kevin for making our whole group feel special and taken care of every day!
Stayed 7 nights in Mar 2025

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2025

10/10 Excellent

Travis K

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained. Dining reservations were challenging, but it was spring break and very busy. All staff was very friendly and helpful. Delicious food and great drinks! This is a great place to stay all-inclusive.
Stayed 7 nights in Mar 2025

10/10 Excellent

Christopher

Stayed 4 nights in Mar 2025

10/10 Excellent

Preetinder Singh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good Property if you want to stay inside the resort and just chill. If you want to explore it is away from Cancun city and you have to take taxi. Or book trips.
Stayed 3 nights in Mar 2025

8/10 Good

Carlos Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Abe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Mariya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ever.
Stayed 3 nights in Dec 2024

8/10 Good

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good property with quality food, rooms, great service & property. We weren’t fans of getting a bill with each order even on al all inclusive plan. It’s for the tip options, but unusual for all inclusive resorts
Stayed 7 nights in Jan 2025

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