See all properties

The Royal Cancun All Villas Resort - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for The Royal Cancun All Villas Resort - All Inclusive

Beach/ocean view
Terrace/patio
2 outdoor pools, pool umbrellas, sun loungers
32-inch LCD TV with cable channels, TV, DVD player
4 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Kukulcan Boulevard Km 4.5 Hotel Zone, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪5 min walk‬
  • Place, Playa Tortugas
    ‪14 min walk‬
  • Place, Tortuga Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Villa, 2 Bedrooms, Kitchen, Resort View

32-inch LCD TV with cable channels, TV, DVD player

Standard Villa, 2 Bedrooms, Kitchen, Resort View

9.2 out of 10
Wonderful
(103 reviews)
  • Resort view
  • 968 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed, 2 Twin Beds and 1 Double Murphy Bed

View all photos for Standard Villa, 2 Bedrooms, Kitchen, Beachside

2 bedrooms, premium bedding, down comforters, pillowtop beds

Standard Villa, 2 Bedrooms, Kitchen, Beachside

9.8 out of 10
Exceptional
(22 reviews)
  • Beach view
  • 968 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed, 2 Twin Beds and 1 Double Murphy Bed

View all photos for Master Villa, 2 Bedrooms, 2 Bathrooms, Resort View

2 bedrooms, premium bedding, down comforters, pillowtop beds

Master Villa, 2 Bedrooms, 2 Bathrooms, Resort View

8.8 out of 10
Excellent
(5 reviews)
  • Resort view
  • 1456 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Murphy Bed

View all photos for Family Villa, 2 Bedrooms, Kitchen, Resort View

32-inch LCD TV with cable channels, TV, DVD player

Family Villa, 2 Bedrooms, Kitchen, Resort View

9.0 out of 10
Wonderful
(72 reviews)
  • Garden view
  • 968 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Murphy Bed

View all photos for Family Villa, 2 Bedrooms, Kitchen, Beach View

2 bedrooms, premium bedding, down comforters, pillowtop beds

Family Villa, 2 Bedrooms, Kitchen, Beach View

9.2 out of 10
Wonderful
(32 reviews)
  • Beach view
  • 968 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Murphy Bed

View all photos for Family Master Villa, 2 Bedrooms, 2 Bathrooms, Resort View

2 bedrooms, premium bedding, down comforters, pillowtop beds

Family Master Villa, 2 Bedrooms, 2 Bathrooms, Resort View

9.2 out of 10
Wonderful
(35 reviews)
  • Resort view
  • 1455 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Murphy Bed

View all photos for Run of the House

2 bedrooms, premium bedding, down comforters, pillowtop beds

Run of the House

9.0 out of 10
Wonderful
(8 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Murphy Bed

You may also like

Ad
View from room

Hard Rock Hotel Cancun - All Inclusive

Zona Hotelera
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
8.0 out of 10, Very Good, 1,553 reviews
$404 nightly
The price is $494
Apr 28 - Apr 29
Total with taxes and fees
Hard Rock Hotel Cancun - All Inclusive

About the neighborhood

Cancun

Located in Zona Hotelera, The Royal Cancun All Villas Resort - All Inclusive is within a 5-minute walk of Langosta Beach and within 15 minutes of other popular attractions like Playa Tortugas. This 201-room, 4-star property welcomes guests with 2 outdoor pools, 4 restaurants, and free in-room WiFi.

What's nearby

  • Jardín del Arte - 1 min walk - 0.1 miles
  • Langosta Beach - 5 min walk - 0.3 miles
  • Escénica Tower - 6 min walk - 0.4 miles
  • Playa Tortugas - 14 min walk - 0.8 miles
  • Tortuga Beach - 2 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Lobby Bar - ‬6 min walk
  • ‪Restaurant Dos Lunas - ‬4 min walk
  • ‪The White Box Gastrobar - ‬3 min walk
  • ‪Wink Lobby Bar - ‬2 min walk
  • ‪Los Chachalacos - ‬9 min walk

About this property

The Royal Cancun All Villas Resort - All Inclusive

Guests staying at The Royal Cancun All Villas Resort - All Inclusive enjoy access to 2 outdoor pools, a gym, and outdoor tennis courts. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Other amenities at this all-inclusive property include free WiFi in public areas, a business center, and a free kid's club.
Guests can expect to find free WiFi and 32-inch LCD TVs with cable channels and DVD players. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include kitchens, dryers, and balconies.
2 outdoor tennis courts and complimentary bicycles are featured at the property. 2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body treatments, and manicures and pedicures.

Similar properties

Aerial view
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt
  • Pool
  • Hot tub
  • All inclusive
  • Spa
8.8 out of 10, Excellent, 6,466 reviews
$263 nightly
The price is $323
Apr 29 - Apr 30
Total with taxes and fees
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:30 AM
  • 4 bars/lounges
  • 4 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • La Palapa Restaurant
  • Snack Bar Pollside
  • The Italian Trattoria
  • Trattoria Sport Bar

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Gym
  • Kayaking
  • Paddleboard
  • Playground
  • Sailing
  • Shopping
  • Snorkeling
  • Tennis lessons

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • DVD player
  • Free area shuttle
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • Elevator

More

  • 15 buildings
  • 4 floors
  • Built in 1976
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Dryer
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in.
All guests, including children, are required to present a valid government-issued ID card at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 500.0 per accommodation, per stay
  • A tax is imposed by the city: USD 4.77 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: USD 500 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: 11 AM
  • Minimum check-in age: 25
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 005-013-002300/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Royal All Suites Resort All Inclusive
Royal All Suites All Inclusive
The Royal Cancun Inclusive
The Royal Cancun All Suites Resort All Inclusive
The Royal Cancun All Villas Resort - All Inclusive Cancun

Frequently asked questions

Will I find all-inclusive rate plans at The Royal Cancun All Villas Resort - All Inclusive?

The Royal Cancun All Villas Resort - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, kayaking, and sailing.

How much does it cost to stay at The Royal Cancun All Villas Resort - All Inclusive?

As of Apr 1, 2026, prices found for a 1-night stay for 2 adults at The Royal Cancun All Villas Resort - All Inclusive on May 1, 2026 start from $355, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at The Royal Cancun All Villas Resort - All Inclusive?

The Royal Cancun All Villas Resort - All Inclusive offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What is there to do within easy reach of The Royal Cancun All Villas Resort - All Inclusive?

This property is situated in Zona Hotelera within a short 3-minute walk of Langosta Beach and also 14 minutes on foot from Playa Tortugas. You'll also find Puerto Cancun Marina Town Center and Tortuga Beach within a short drive.

Will I be able to park at The Royal Cancun All Villas Resort - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property.

Is there a spa available at The Royal Cancun All Villas Resort - All Inclusive?

Spa services at the property include body treatments, facials, mani/pedis, and massages.

Does The Royal Cancun All Villas Resort - All Inclusive include a casino at the property?

No, The Royal Cancun All Villas Resort - All Inclusive doesn't have a casino.

Is there an indoor pool at The Royal Cancun All Villas Resort - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools.

What amenities will couples enjoy at The Royal Cancun All Villas Resort - All Inclusive?

This beachfront all-inclusive property offers many amenities for couples, including in-room massages as well as a beach bar and 2 outdoor pools.

Are there hot tubs at The Royal Cancun All Villas Resort - All Inclusive?

No, there isn't a spa tub at this all-inclusive property.

Does The Royal Cancun All Villas Resort - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, The Royal Cancun All Villas Resort - All Inclusive has 4 restaurants, and serves free buffet breakfast each morning.

Does The Royal Cancun All Villas Resort - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at The Royal Cancun All Villas Resort - All Inclusive.

Does The Royal Cancun All Villas Resort - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

Where is the closest airport to The Royal Cancun All Villas Resort - All Inclusive?

The closest major airport to The Royal Cancun All Villas Resort - All Inclusive is Cancun Intl. Airport (CUN), which is 13.7 mi away (21 minutes by car).

Can I book a room with a balcony at The Royal Cancun All Villas Resort - All Inclusive?

Yes, every guestroom at The Royal Cancun All Villas Resort - All Inclusive comes with a balcony with some featuring beach or garden views.

The Royal Cancun All Villas Resort - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 696 out of 1172 reviews
Rating 8 - Good. 271 out of 1172 reviews
Rating 6 - Okay. 126 out of 1172 reviews
Rating 4 - Poor. 39 out of 1172 reviews
Rating 2 - Terrible. 40 out of 1172 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

4/10 Poor

akram a

Stayed 8 nights in Dec 2025

10/10 Excellent

David Michael De

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place, very clean. Excellent staff. Food and drinks were good. Place is safe and you can leave the resort and be safe. Just be aware that they will try to get you to purchase a time share. They try to upsell everything.
Stayed 5 nights in Jan 2026

6/10 Okay

Anand

Traveled with family
Liked: Cleanliness, property conditions & facilities
The resort is very nice and clean...Friendly staff, good landscaping. Little further away from the hotel zone and amenities. Very limited food options and choice of cuisine. I can't believe they still try to sell you a timeshare in this day and age. Although I paid extra for resort view room, I was given a room close to the road and was noisy at night. Hotel manager didn't respond when my kids became sick before the trip and wanted to postpone or cancel booking. Expedia was willing to help but not the property manager. Overall only 3 stars considering the many choices in Cancun.
Stayed 7 nights in Dec 2025

8/10 Good

vladimir viktorovich, Puyallup

Stayed 5 nights in Dec 2025

2/10 Terrible

Sandra

Liked: Cleanliness
Disliked: Amenities
Our housekeeper Juana was exceptional, our room was good, but the service at the restaurant La Palapa was terrible. We tip everyone but they seemed miserable and where we eat with the service is important to us. We made reservations at the Italian restaurant and their service was great. There was no music by the pool or entertainment by the pool. The bartenders were short handed and were not friendly. The gym was very small with two treadmills, two bikes, two elliptical, and one rower. The bellmen were very kind. Paula, the hostess at the restaurant was very rude. We made shuttle trips to Royal Sands to get treated nicer.
Stayed 7 nights in Dec 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Great property and staff. We will be back.
Stayed 3 nights in Dec 2025

8/10 Good

Jacky

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was very spacious and clean. The room service was very fast. I felt very safe at the resort with my family and we even went for a little walk outside the resort to see the Christmas lights. The view of the ocean while eating at La Palapa was spectacular. I love the free shuttle to and from the Royal Sands resort, which has clear blue waters unlike the Royal Cancun. This leads me to the water at the Royal Cancun where there’s a ton of seaweeds or grass that made the water dirty. The employees were all very friendly but I specifically want to give a shout out to Jesus (waiter at Italian restaurant), Alfredo and Miguel (waiters at La Palapa), Jeremiah (works by entrance), Omar and the girl who were in charge of games and activities for their kindness and generosity. With that being said there were a few things that left us a little disappointed. Our concierge Soccoro was friendly however she was quite pushy and kept bugging us even we made it clear we weren't interested. The lack of variety on the food left a sour taste. We were there for 7 days and after awhile we got tired eating the same thing for breakfast. The dinner buffet does change daily but the quality was poor which left us very disappointed. Lunch was the only time we can order of the menu but again their options were limited. Overall we had a wonderful stay and would definitely love to come back.
Royal Cancun
Royal Sands
Breakfast
Dinner
Stayed 7 nights in Dec 2025

6/10 Okay

George

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
If you get there in an early flight don’t expect them to have a room ready. They will make you wait hours for a room. Staff not friendly at all. A simple hello would’ve be good. Food was good, some nights were hard to get your drinks served.
Stayed 5 nights in Dec 2025

2/10 Terrible

Aarthi

Disliked: Property conditions & facilities
Badly rundown rooms and bathrooms, terrible food, crappy unable beach, horrid rude staff
Stayed 4 nights in Dec 2025

6/10 Okay

Derek

The staff was good. The room was okay. The food was good. It just wasn’t exactly as we p
Stayed 4 nights in Dec 2025

8/10 Good

Ozlen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Cleaning staff was excellent. This was the cleanest hotel we stayed in lately. Food wasn’t that well, I did have few rude encounters with waiting staff. Especially the bartender by the family pool was rude. Overall good value for a clean spacious room.
Stayed 5 nights in Dec 2025

8/10 Good

William Randall

Liked: Cleanliness
Older property, clean but worn. It was a good deal for the price. Food was ok, food service wasn’t very good, lots of kids.. beach wasn’t great but the pools were nice. As soon as you are walked to your room, the concierge sat you down and pushed you to go to a time share presentation which was ridiculous. Again, not bad for the price but, be prepared they all push for tips but don’t really do anything extra. This will be my last trip to Mexico.
Stayed 7 nights in Dec 2025

10/10 Excellent

dany

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms very clean and spacious suites makes it a great option! Food is great and you can go to Royal sands as well. Reservations for restaurant were tough to get. We couldn’t eat at any place! Likely we were during a very busy week!
Stayed 6 nights in Dec 2025

10/10 Excellent

Nancy

Stayed 7 nights in Dec 2025

8/10 Good

Jarett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great the staff were so great the facility was clean and room was spacious. The food was good but selection got tiring and the was little to no entertainment. Would recommend.
Stayed 7 nights in Dec 2025

10/10 Excellent

Sharissa

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay.
Stayed 7 nights in Dec 2025

6/10 Okay

TejinderPal, Edmonton

Traveled with family
Liked: Cleanliness
The information shared on expedia ir even their own website is false. They claim 4 restaurants, 4 bars and other facilities. The coorect information is that at All Villas, they have 1 all day restaurant and 1 italian restaurant for dinner service plus 1 bar. There are other facilities offered at their sister concern with a free 20 something minutes shuttle. The breakfst buffet is okay withe the cold bar being the hilite along with the omelet station and pancakes, waffels etc. Rest of the items are in my opinion not serveable. Lunch menu is limited options and unless you are tipping the staff the service is poor in all times. Dinner buffet is subpar. Half the food items can either be put in one dish or thrown away. By 9pm the buffet starts running out of the dishes and they start putting in what ever they can find. Make the buffet smaller - instead of 3 different vegetables in 3 dishes - carrots, zucchini etc put them in one. Use things that are actually edible, chicken breast is not menat for buffets, it dries up. Shredded vhicken breast is even worst. I can go on but then I would have to charge you a consultation fee.
Stayed 6 nights in Dec 2025

10/10 Excellent

ALAA ISMAIL, Mississauga

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amasing staff and a spectacular stay.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 5 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place!!!
Stayed 6 nights in Dec 2025

8/10 Good

Amanda

The location was great in terms of accessibility. We could bus up and down the hotel strip, walk to local shops, and church. The hotel cleanliness was good, a lot of tile so I would hope it would be easier to clean. Beds firm firm :| We faced the street which did have water views, but let me tell you this, you can hear EVERYTHING outside. We had a few bad weather days, rain came through windows and sliding doors. For a concrete building you felt everything. The food was great, the staff was friendly. It is a quiet property, a lot of Timeshare 40+ years so pretty quiet after 10pm. You can head over to the sister property, but the shuttle was down a few days and they have so many rules. If you are going there for the day, making the show and eating at a late dinner reservation you will need a change of clothes. There are showers semi private, but doable. Things change quick there, staff tells you one thing and it happens another way. Shows canceled, come down to the shuttle 30 mins, wait 28 then told the shuttle is down. The theme food menu isn’t consistent, but the food is always fresh. There is NO dancing. No music for you to enjoy and vibe unless from the hotel next door. The silent party was canceled due to bad weather. I’m not sure we will be back, but we really did have a great time with the staff who actually cared to stop and ask how you are doing. A solid 7/10
Stayed 12 nights in Dec 2025

4/10 Poor

Svetlana

Traveled with family and small children
Disliked: Cleanliness, staff & service
It’s not a resort , it’s time share so don’t expect a resort quality service or entertainment. Nothing to do, poor food, lack of customer service.
Stayed 6 nights in Dec 2025

10/10 Excellent

Constanza

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Housekeeping needs to improve a lot. Everything else was excellent!
Stayed 7 nights in Dec 2025

8/10 Good

Jonathan, Joliet

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The food wasn’t good enough and the restaurant it’s too small feels like it’s too crowded
Stayed 5 nights in Dec 2025

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room space was perfect! I was not happy with the food at all there is buffet for dinner but no flavor at all. I got sick from the food. Very disappointed with the lunch menu always the same at the main restaurant. Want to give a shout out to Carlos that works at the swim up bar he has all the vibes. Very friendly and got all drinks right.
Stayed 7 nights in Dec 2025

Hotels