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TRS Coral Hotel - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 3 outdoor pools
VIP Access

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Photo gallery for TRS Coral Hotel - Adults Only - All Inclusive

3 outdoor pools, open 8 AM to 8 PM, cabanas (surcharge), pool umbrellas
On the beach, white sand, beach cabanas, sun loungers
Loft Suite Jacuzzi Terrace Ocean View | 1 bedroom, premium bedding, memory foam beds, free minibar
Lobby
3 outdoor pools, open 8 AM to 8 PM, cabanas (surcharge), pool umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
  • Place, Playa Mujeres Golf Club
    ‪13 min walk‬
  • Place, Mujeres Beach
    ‪3 min drive‬
  • Place, North Beach
    ‪49 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite Garden View Single Use

55-inch Smart TV with digital channels, TV, books

Junior Suite Garden View Single Use

9.2 out of 10
Wonderful
(10 reviews)
  • 712 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Garden View

55-inch Smart TV with digital channels, TV, books

Junior Suite Garden View

9.0 out of 10
Wonderful
(46 reviews)
  • 712 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim Up Single Use

1 bedroom, premium bedding, memory foam beds, free minibar

Junior Suite Swim Up Single Use

8.8 out of 10
Excellent
(5 reviews)
  • 721 sq ft
  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim Up

Junior Suite Swim Up | 1 bedroom, premium bedding, memory foam beds, free minibar

Junior Suite Swim Up

9.4 out of 10
Exceptional
(23 reviews)
  • 721 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Jacuzzi Terrace Single Use

Loft Suite Jacuzzi Terrace Single Use | View from room

Loft Suite Jacuzzi Terrace Single Use

9.0 out of 10
Wonderful
(2 reviews)
  • 1076 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Jacuzzi Terrace

View from room

Loft Suite Jacuzzi Terrace

9.8 out of 10
Exceptional
(7 reviews)
  • 1076 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

9.6 out of 10
Exceptional
(19 reviews)
  • 710 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Beachside

Junior Suite Beachside | View from room

Junior Suite Beachside

9.4 out of 10
Exceptional
(8 reviews)
  • 710 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Beachside Ocean View

Junior Suite Beachside Ocean View | View from room

Junior Suite Beachside Ocean View

9.8 out of 10
Exceptional
(7 reviews)
  • 710 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim Up Beachside

Junior Suite Swim Up Beachside | 1 bedroom, premium bedding, memory foam beds, free minibar

Junior Suite Swim Up Beachside

9.0 out of 10
Wonderful
(12 reviews)
  • 721 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Jacuzzi Terrace Ocean View

Loft Suite Jacuzzi Terrace Ocean View | 1 bedroom, premium bedding, memory foam beds, free minibar

Loft Suite Jacuzzi Terrace Ocean View

8.8 out of 10
Excellent
(13 reviews)
  • 1076 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Beachside Ocean View

Loft Suite Beachside Ocean View | View from room

Loft Suite Beachside Ocean View

9.6 out of 10
Exceptional
(9 reviews)
  • 1076 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

About the neighborhood

Costa Mujeres

Located 0.9 mi (1.4 km) from Playa Mujeres Golf Club, TRS Coral Hotel - Adults Only - All Inclusive is within a 15-minute drive of other popular attractions like Ultramar Ferry Puerto Juárez. This 473-room, 5-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 6 restaurants.

What's nearby

  • Playa Mujeres Golf Club - 13 min walk - 0.7 miles
  • Mujeres Beach - 3 min drive - 1.3 miles
  • Ultramar Ferry Puerto Juárez - 12 min drive - 6.6 miles
  • North Beach - 49 min drive - 7.6 miles
  • Dolphin Discovery - 53 min drive - 9.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Kulinarium Riu Latino - ‬3 min drive
  • ‪Velvet - ‬3 min drive
  • ‪Isla Blanca - ‬2 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Xtra Time - ‬4 min walk

About this property

TRS Coral Hotel - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Guests of TRS Coral Hotel - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a gym. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only property include outdoor tennis courts, free WiFi in public areas, and a conference center.
Guests can expect to find free WiFi and 55-inch Smart TVs with digital channels and pay movies. Memory foam beds with premium bedding and pillow menus ensure a restful night, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Free minibar items, furnished balconies or patios, and sitting areas are other standard amenities. Change of towels is available on request.
8 outdoor tennis courts and a health club are featured at the property. 3 outdoor swimming pools are on site along with a fitness center.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Similar properties

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • 2 beach bars
  • 2 swim-up bars
  • 3 bars/lounges
  • 3 poolside bars
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Capricho
  • Chic Cabaret Restaurant
  • El Gaucho (Argentinian)
  • La Boheme (French)
  • Tentazione (Italian)

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Games
  • Health club
  • Outdoor pool (guest access)
  • Pilates classes
  • Shopping
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business center
  • Computer station
  • Conference center (10,710 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 buildings
  • 3 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 33.94 per person, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • Pool access available from 8 AM to 8 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRS Coral Hotel Adults All Inclusive Costa Mujeres
TRS Coral Hotel Adults All Inclusive
TRS Coral Adults All Inclusive Costa Mujeres
TRS Coral Adults All Inclusive
Trs Coral Inclusive Inclusive
TRS Coral Hotel Adults Only All Inclusive
TRS Coral Hotel - Adults Only - All Inclusive Costa Mujeres

Frequently asked questions

Are free cancellation options available at TRS Coral Hotel - Adults Only - All Inclusive?

TRS Coral Hotel - Adults Only - All Inclusive offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at TRS Coral Hotel - Adults Only - All Inclusive?

As of Jan 16, 2026, prices found for a 1-night stay for 2 adults at TRS Coral Hotel - Adults Only - All Inclusive on Feb 2, 2026 start from $586.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around TRS Coral Hotel - Adults Only - All Inclusive?

This property is located in Costa Mujeres within a short 17-minute walk of Playa Mujeres Golf Club. You'll also find Mujeres Beach and El Meco Archaeological Site within a short drive.

Will I be able to park at TRS Coral Hotel - Adults Only - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa available at TRS Coral Hotel - Adults Only - All Inclusive?

Zentropia Spa is the property's spa and services include Thai massages, hot stone massages, reflexology, and aromatherapy.

Does TRS Coral Hotel - Adults Only - All Inclusive have a casino on the premises?

No, TRS Coral Hotel - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at TRS Coral Hotel - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8 AM and 8 PM.

What do couples enjoy most about TRS Coral Hotel - Adults Only - All Inclusive?

This adults-only all-inclusive property offers many amenities for couples, including Champagne service as well as 2 beach bars and 3 outdoor pools.

Are there hot tubs at TRS Coral Hotel - Adults Only - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does TRS Coral Hotel - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, TRS Coral Hotel - Adults Only - All Inclusive has 6 restaurants, and serves free buffet breakfast.

Does TRS Coral Hotel - Adults Only - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at TRS Coral Hotel - Adults Only - All Inclusive.

Are there connecting rooms at TRS Coral Hotel - Adults Only - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

Where is the closest airport to TRS Coral Hotel - Adults Only - All Inclusive?

The closest major airport to TRS Coral Hotel - Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 19.3 mi away (46 minutes by car).

Are there rooms with balconies at TRS Coral Hotel - Adults Only - All Inclusive?

Yes, every guestroom at TRS Coral Hotel - Adults Only - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does TRS Coral Hotel - Adults Only - All Inclusive offer wedding services?

Take advantage of the wedding venue at TRS Coral Hotel - Adults Only - All Inclusive if you plan to say "I do" during your trip.

TRS Coral Hotel - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 706 out of 1041 reviews
Rating 8 - Good. 155 out of 1041 reviews
Rating 6 - Okay. 75 out of 1041 reviews
Rating 4 - Poor. 55 out of 1041 reviews
Rating 2 - Terrible. 50 out of 1041 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Todd

Traveled with family
Liked: Amenities, property conditions & facilities
Property was very nice. Staff was friendly. Food was disappointing.
Stayed 7 nights in Nov 2025

10/10 Excellent

Jaylene Denise

Liked: Cleanliness
Everything was good
Stayed 7 nights in Sep 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so kind and attentive. Rooms were amazing with tubs and balcony etc. Beach was clean and close.
Stayed 6 nights in Oct 2025

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spa was good
Stayed 4 nights in Oct 2025

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything and really enjoy my self.
Stayed 3 nights in Oct 2025

10/10 Excellent

Olga Lidia

Stayed 5 nights in Aug 2025

10/10 Excellent

jason

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, our Butlers (Carlos, Freddy, and Karime) were excellent. We also enjoyed the food. The pool bar could use some work. It was falling apart in some spots. The only issue is the mosquitos. They are very bad in the evening.
Stayed 6 nights in Oct 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and our butlers were great!
Infinity Pool
Infinity Pool
Swim up rooms
Stayed 5 nights in Oct 2025

6/10 Okay

Claudia Torres

Liked: Cleanliness
Stayed 4 nights in Sep 2025

4/10 Poor

Amos

Traveled with partner
Liked: Staff & service, property conditions & facilities
Theres alot of mosquitos around the hotels , most of the fun stuff are at the grand palladium
Stayed 5 nights in Oct 2025

10/10 Excellent

Chelsea Renae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and took care of our room and special occasions like our anniversary. Each night we dined we had rose pedals on our table and our bed had rose pedals as well. It was very thoughtful and made us feel special. We will definitely be back!
Stayed 3 nights in Oct 2025

2/10 Terrible

Ivan

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We just got back yesterday from a 10-day stay at TRS Coral, and honestly, it was the worst resort experience we’ve ever had in Cancun — and also the most expensive. This was our 5th trip to Cancun, and every other hotel we stayed at was much better. In 10 days, we had to change rooms 3 times. The first room had two queen beds instead of the king we requested. The second swim-out had an AC that wasn’t working properly and made such a loud noise we couldn’t sleep. The third swim-out had a broken cleaning system that made awful noise at night. At one point they told us it was “fixed” and wouldn’t come back, but a few days later the noise returned because they set the cleaning time back to midnight. Only two days before checkout did they finally say, “Here’s our best room available.” By then, we said no — we weren’t about to waste more time packing and unpacking again with just two days left. On top of that, the rooms are outdated and falling apart: TVs stopped working three times, WiFi kept cutting out, the remote stopped working, and even the outlets didn’t work properly. For a place that calls itself 5-star, this is unacceptable. The hotel badly needs a remodel. The service was just as bad. The front desk didn’t care and kept making excuses instead of fixing things. The butler service was useless — they rarely answered, and when they did, it took forever. I don’t drink alcohol, and it wasn’t until day 4 that they finally stocked non-alcoholic beer and sparkling water in the
We just got back yesterday from a 10-day stay at TRS Coral, and honestly, it was the worst resort experience we’ve ever had in Cancun — and also the most expensive. This was our 5th trip to Cancun, and every other hotel we stayed at was much better.
Stayed 10 nights in Sep 2025

8/10 Good

Sameer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 7 nights in Oct 2025

10/10 Excellent

Norberto

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Our butlers Windam & Jimmy were the BEST! Always went above and beyond for us during our stay. Hat’s off to everyone at the resort, very well operated property. Loved it, will definitely be back.
Stayed 5 nights in Oct 2025

2/10 Terrible

rira

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Oct 2025

10/10 Excellent

Nora

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about TRS Coral, beautiful place. The staff was very friendly and helpful. They made sure we were very well taken care of. The restaurants all serve amazing food and drinks. The pools and grounds are very clean and beautiful too. Looking forward to our next visit. Overall great place!
Stayed 5 nights in Oct 2025

8/10 Good

Latisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was very relaxing . 80 minute couples massage experience was great
Stayed 3 nights in Oct 2025

10/10 Excellent

Sara

Stayed 4 nights in Oct 2025

6/10 Okay

Jude

Liked: Property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Sep 2025

6/10 Okay

Joan Christian

Stayed 3 nights in Sep 2025

8/10 Good

Shahin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great resort, however it was annoying to listen to a 3 hours time share presentation and dealing with too many sales people
Stayed 6 nights in Sep 2025

10/10 Excellent

Faryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service I received from all the hotel staff especially our butlers Adrian & Chaviel. The property was gorgeous and our room was immaculate. Thank you so much TRS for an amazing birthday trip.
Stayed 2 nights in Sep 2025

10/10 Excellent

Khai

Stayed 5 nights in Aug 2025

4/10 Poor

Alesha R

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We are really not ones to complain, but with a 5 star resort we truly expected better. Most of the issues we complained about have not gotten better. Night one, the bed was dirty. There was hair all over the bed and in between the sheets, as well as pink & orange colored stains all over two of the sleeping pillows. As you can see, our curtain is still not fixed. We cannot close our curtain completely. We are not getting the privacy we deserve, because our curtain won’t completely close. We reached out about this on day 1 and was told it would be taken care of immediately. Immediately never came for us. Also, we seen two roaches in our room on day two, sent pictures of those. We also complained about our mirror being dirty on days 1&2 of our stay which never got addressed. Everyone that we’ve spoken to on the staff says it’s unacceptable, but yet it was never addressed. We shouldnt have to deal with previous guests filth. Also, we did not receive our amenities that we requested when we booked our room. We did not receive our 2 bottles of liquor that were requested prior to our arrival. Also, we are celebrating my fiancés birthday, this trip was supposed to be all about her so We requested the room be decorated for her birthday and it wasn’t. later on she expressed to me that she did not feel special and birthdays are very important to her. It broke my heart hearing her say that after months of planning & anticipating this trip. We asked to speak with manager but never could
Roaches crawling through the room
Mirror was dirty upon arrival, we requested that this be cleaned because it looked like the previous guest flossed their teeth and left gunk behind. This never got cleaned by the way.
Night one we took a picture of the curtain & sent it to the butler. 1 to let them know that we did not do this, & 2 to let them know that we could not close the curtains all the way, and we were concerned about our privacy. This also was never fixed
This was us using a hanger to clamp the curtains closed so we could have some privacy in our room at night.
Stayed 5 nights in Sep 2025

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