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Recent guest reviews

Very clean and great service. Staff was very attentive and made our stay very good and enjoyable.

Everyone was so nice and helpful. Hotel was extremely clean. Best decision was getting the room with the swim up pool. Loved everything about the hotel !!

This is a 5 Star Resort and for that I EXPECT WHEN THERE IS A PROBLEM DOR IT TO BE FIXED OR RENDERED ON SOME LEVEL AND THIS WAS NOT THE CASE FOR MY ENTIRE 5 DAY STAY. VERY DISAPPOINTED

We really enjoyed our stay at the TRS Coral hotel. Everyone been super friendly and attentive. From before entering the lobby until at the check out last day everyone helped us create great memories here

We love everything we will go back there staff very friendly

My experience here was OK. Drinks were watered down so I ordered shots. We were promised a bottle a day that didn't happen. Our butler Martin was unprofessional, he wanted to debate instead of being of service. His counterpart Gin was the complete opposite. She was a pleasure to work with. Our greeter called our room over 10 times every morning for us to attend a presentation we said we weren't interested in. Food ordered at the restaurant was tasty but the order was wrong. Room service is the way to go. Excellent service there.

TRS Coral hotel has very compact territory, everything is close to each other, no need to walk long distances in the hot and humid weather. A little disappointment was the deep of the main pool - it has the same deep which is very shallow.

The woman that checked us in informed us that our swim out suite we reserved was in an undesirable location on the property and that in order to upgrade to a more desirable room (close to the pool) we would have to pay a fee of $80 per night. We were celebrating our anniversary and decided that if that was the “only way to get a good room” we would pay the extra. After meeting other guests in rooms next door to us we quickly learned that no one else had paid an extra fee. We also noticed that our entrance had a “pure room” logo and an air purifier inside. Upon checking out we asked another front desk employee about the upcharges for a better swim out room and he informed us that the only upcharge is for the “pure room” for $50 a night, while we had paid $80!!! So we left the resort feeling scammed, overcharged and lied to. We were planning to return again for my husband’s birthday in November but with all of the other options for resorts in that area we are reconsidering.

Wonderful property. Worth the money. The Butler service is amazing. Room service, restaurants, minibar team, front desk, and operators were stellar. They are struggling with pool and beach service. The women at the beach were good. The guys at the beach hid. The pool service was not as quick and present as I expected for such a high-end resort. I will say that I brought this to the attention of management (when they randomly corrected in with new). Seemed that they made some adjustments. Lastly, the staff who were around the property didn't greet you. They didn't go it if there easy to make sure everything was ok. Again, not a deal breaker at all. Just that I expected more for this office point. I expected stellar service as the standard.

Vialidad Paseo Mujeres Costa Mujeres QROO

Hotel highlights

  • Walking distance to Playa Mujeres Golf Club and Mujeres Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free covered valet and covered self parking

Playa Mujeres Golf Club is a short stroll from TRS Coral Hotel - Adults Only - All Inclusive, and other popular attractions like Ultramar Ferry Puerto Juárez are within a 15-minute drive. This 469-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 6 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:00 AM. There are ample dining options with 6 onsite restaurants, including Capricho, which specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 469 soundproofed accommodations feature furnished balconies or patios and afford space to spread out with a separate bedroom and sitting areas. 55-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Memory foam beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Free minibar items, espresso makers, and free bottled water are other standard amenities. Change of towels is available on request.


Property features

Guests of TRS Coral Hotel - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a health club. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only property include a spa tub, a sauna, and outdoor tennis courts.

Room options

Junior Suite Swim Up Single Use

2 Double Beds | 1 King Bed | Sleeps 1

Junior Suite Swim Up

2 Double Beds | 1 King Bed | Sleeps 2

Loft Suite Jacuzzi Terrace Single Use

2 Double Beds | 1 King Bed | Sleeps 1

Junior Suite Beachfront

2 Double Beds | 1 King Bed | Sleeps 3

Guest reviews for TRS Coral Hotel - Adults Only - All Inclusive

Everyone (16) Couples (15) Family (6)
4
Partner Couples

Very clean and great service. Staff was very attentive and made our stay very good and enjoyable.

By on Jun 2, 2021

Review comment responded on Jun 7, 2021

"Dear Guest, We thank you very much for sharing your so kind feedback I have passed your kind words to our team, they will be thrilled to hear how them impacted on your experience. Thank you for your words. It was lovely having you here and we are looking forward to seeing you back again anytime near soon. Kind regards,"

5
Friends

Everyone was so nice and helpful. Hotel was extremely clean. Best decision was getting the room with the swim up pool. Loved everything about the hotel !!

By on May 31, 2021

Review comment responded on Jun 7, 2021

"Dear Guest Thank you for selecting TRS Coral hotel as your vacation home. It has been an honor for the entire team to be your hosts and pamper you through luxury service and personalized attention. We hope to have the pleasure of serving you again soon. Kind regards,"

2
Everyone

By on May 25, 2021

Review comment responded on Jun 7, 2021

"Dear Guest Thank you for sharing your experience at TRS Coral hotel to contribute to the constant improvement of our service. We sincerely regret not having lived up to your expectations on this occasion. Nonetheless, we appreciate your feedback, we can assure you that we are currently working to improve these services. We hope you will give us the opportunity to welcome you back at TRS Coral and offer you a better vacation experience. Warmest regards,"

1
Family

This is a 5 Star Resort and for that I EXPECT WHEN THERE IS A PROBLEM DOR IT TO BE FIXED OR RENDERED ON SOME LEVEL AND THIS WAS NOT THE CASE FOR MY ENTIRE 5 DAY STAY. VERY DISAPPOINTED

By on May 15, 2021

5
Everyone

By on Mar 9, 2021

Review comment responded on Mar 22, 2021

Estimado huésped, Muchas gracias por su perfecta calificación, estaremos felices de recibirle nuevamente en un futuro cercano. Saludos cordiales,

5
Partner Couples

We really enjoyed our stay at the TRS Coral hotel. Everyone been super friendly and attentive. From before entering the lobby until at the check out last day everyone helped us create great memories here

By on Feb 17, 2021

Review comment responded on Feb 19, 2021

Dear Guest, Thank you for selecting our TRS Coral Hotel to enjoy your holidays in the Mexican Caribbean. It has been an honor for the entire team to be your hosts and pamper you through luxury service and personalized attention. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories; We hope to have the pleasure of serving you again soon. Kind regards,

1
Everyone

By on Dec 14, 2020

Review comment responded on Dec 15, 2020

Dear Guest, First and foremost, I would like to thank you for taking the time to rate us. All comments, bad and good, are very important for improving our service every day, so we would like to knwo the aspects you consider we can improve, please feel free to send your comments and sugestions tgrough this way or by email. Thank you again and please, don't hesitate to contact with us if you decide to come back or for any further comment Ariadna Camarena Hospitality Manager

5
Everyone

By on Dec 9, 2020

Review comment responded on Dec 9, 2020

Dear Mr. Anonymous, We are delighted to have been your chosen hotel during your recent stay in Costa Mujeres. It was truly a pleasure to serve you. We cannot wait to welcome you back in the near future. Kind Regards,

5
Everyone

By on Dec 8, 2020

Review comment responded on Dec 9, 2020

Dear Mr. Anonymous, We are delighted to have been your chosen hotel during your recent stay in Costa Mujeres. It was truly a pleasure to serve you. We cannot wait to welcome you back in the near future. Kind Regards,

5
Everyone

By on Nov 25, 2020

Review comment responded on Nov 26, 2020

Apreciable Huésped, Agradecemos que haya dedicado parte de su valioso tiempo a valorar su experiencia en TRS Coral Hotel. Ha sido un placer ser sus anfitriones en nuestro exclusivo en el bello destino de Costa Mujeres. La dedicación de nuestro staff es la clave para la satisfacción de nuestros huéspedes y nos alegra saber que ha regresado a casa con u bello recuerdo de su estancia con nosotros. Estaremos a la espera de su próxima visita. Saludos, Ariadna Camarena Hospitality Manager

TRS Coral Hotel - Adults Only - All Inclusive

Vialidad Paseo Mujeres, Costa Mujeres, QROO 77440
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