Hotel Paradise Suites

I wanted to share that your front desk employee Alexander went above and beyond several times during our stay. Alexander was very attentive during our stay, and being able to speak perfect English helped us a lot. After check out I left my laptop behind and Alexander once again went beyond and helped return it to me. We will certainly be back. The property is clean, and well ran. It's also close to everything you need, but also far enough away for a quiet break.

First thing, this review is way overdue. My mother and I stayed at paradise for 8 nights in the fall. The service and assistance we received from David and Alex was amazing. They were always there to assist us and greet us warmly. Mom has mobility issues and they accommodated her so kindly, we have been using them as an example of great service since we came home. The rooms were lovely and well laid out. The grounds were inspiring. North Garden Restaurant being next door is a big plus. I come to the island several times a year and was really impressed with the quality of stay they provided us. Thanks for all they did to take care of us.

There is no cable TV working in this entire complex except for the lobby ironically. When we asked about it since the Super Bowl was playing today they said oh it's being worked on but after speaking with people who have stayed here since December it apparently hasn't worked since then so I don't like being lied to!!! It's super quiet here and very relaxed. Average guest age seems to be about 65 and people are very nice. Staff is courteous (except for the TV deception) and lobby now open 24 hours. Something that I was never aware of when I booked this Suite was about the toilet...THEY EXPECT GUESTS TO NOT FLUSH TOILET PAPER AND WANT YOU TO PLACE YOUR USED TOILET PAPER IN A OPEN TRASH CAN. EEEWWWW ! Here's the funny part there's a sign above the toilet paper that says that this is to give us the best possible experience. Seriously ?!?

We have stayed at this hotel for one night unfortunately, and we would die to stay there again. Very calm and relaxing place, clean and spacious room. The hotel is close to everything. The beautiful Playa Norte beach is just a 2 minutes walk, restaurants and shops are 5 minutes away. We arrived 2 hours early and they allowed us to do an early check-in. The receptionist speaks English well and is very helpful. Just the pillows were so so big, heavy and high, it can be better.

This is the best spot in Isla Mujeres! Our family and friends stayed at Paradise Suites for 5 days and it was perfect. From the moment we checked in, Alexandra and the staff were so helpful and kind. Everything was clean, and the grounds were very relaxing. We spent much time hanging around the pool which was perfect for young kids with the setup. The location was excellent and only a few steps away from the less crowded end of North Beach. Having North Garden right next door was also a huge plus in the mornings. I would high recommend Paradise Suites to anyone!

I stayed at this place in October 2018, got there very early in the morning and they still checked me in! Alexander is great! Very knowledgeable, professional, perfect English, Got me free upgrade too! My room was very spacious, with nice newer furniture. The beach was short 1 min walk. The area was out of busy crowded center, but close enough to walk. This place should not be called a hotel, this is resort quality. Will be back!

Love it! It’s super clean and a secluded feeling. Stayed here twice now. Once with our kids and this trip with my wife. This hotel has so much character and has become our favorite place to stay when visiting IM. The beds are very comfy and the full kitchens are great features.

This was our 2nd time staying here. Rooms fresh,clean & bright. Close to everything right out the front door. Very quiet and peaceful when you have had enough of the bars, or downtown area. The pool renovations where completed this trip, but the hot tub looked quit run down & not useable.

I stayed here with my young daughter in August. Clean, quiet, safe. Courteous staff. North Garden next door has terrific food and drink. Right next to Playa Norte and a short walk to the shops and grocery store.