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Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive

5.0 star property

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Property amenity
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Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Garrafon, Vista Alegre KM 4.5, Mza 63, L8, SM8, Isla Mujeres, QROO, 77400
  • Place, Garrafon Natural Reef Park
    ‪1 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪2 min walk‬
  • Place, Mundaca House
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪89 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Balcony

Standard Room, 2 Double Beds, Balcony | Free minibar, in-room safe, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 280 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Balcony (Guest Room)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony (Guest Room)

9.6 out of 10
Exceptional
(4 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View (Guest Room)

Deluxe Room, 2 Double Beds, Balcony, Ocean View (Guest Room) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds, Balcony, Ocean View (Guest Room)

  • Partial ocean view
  • 753 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Oceanfront (Guest Room)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Balcony, Oceanfront (Guest Room)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View (Guest Room)

Separate tub and shower, deep soaking tub, free toiletries, hair dryer

Deluxe Room, 1 King Bed, Balcony, Ocean View (Guest Room)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 732 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Balcony

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Oceanfront

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed, Balcony, Oceanfront

  • Ocean view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Balcony, Oceanfront

Grand Suite, 1 King Bed, Balcony, Oceanfront | Free minibar, in-room safe, blackout drapes, iron/ironing board

Grand Suite, 1 King Bed, Balcony, Oceanfront

  • Ocean view
  • 1012 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Duplex, Plunge Pool)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Ocean View (Duplex, Plunge Pool)

  • Ocean view
  • 1033 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Balcony, Oceanfront

Presidential Suite, 1 King Bed, Balcony, Oceanfront | Free minibar, in-room safe, blackout drapes, iron/ironing board

Presidential Suite, 1 King Bed, Balcony, Oceanfront

  • Ocean view
  • 1485 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool)

Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool)

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Isla Mujeres

Located 1.7 mi (2.8 km) from Punta Sur, Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive is within a 10-minute drive of other popular attractions like Isla Mujeres Ferry Terminal. This 109-room, 5-star hotel welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool.

What's nearby

  • Garrafon Natural Reef Park - 1 min walk - 0.1 miles
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 2 min walk - 0.1 miles
  • Mundaca House - 6 min walk - 0.4 miles
  • Capitán Dulché Museum - 17 min walk - 0.9 miles
  • Parque de los Suenos - 2 min drive - 0.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 123 min drive

Restaurants

  • ‪Zaza Beach Club - ‬13 min walk
  • ‪Albatros Beach Club - ‬4 min walk
  • ‪Icebar - ‬10 min walk
  • ‪Mar Bella - ‬6 min walk
  • ‪oscar's grills pizzas - ‬2 min drive

About this property

Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive

At Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive, guests enjoy a full-service spa, an outdoor pool, and a gym. There's free valet parking if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this adults-only hotel include a rooftop terrace, free WiFi in public areas, and meeting rooms.
Guests can expect free WiFi and 47-inch Smart TVs with satellite channels. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include free minibar items, balconies, and iPod docks.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and manicures and pedicures. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 poolside bars
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • AlVento Beachclub
  • BOGA
  • Botanik
  • Seasalt
  • The Breeze

Things to do

  • Beach volleyball
  • Evening entertainment
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Water sports equipment

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 7 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 2007
  • Renovated entire property - August 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 47-inch smart TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • This is an adults-only property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Isla Mujeres
Isla Mujeres All Inclusive
Isla Mujeres Palace Couples Only
Isla Mujeres Palace Couples Only All Inclusive Resort
Palace Couples Only All Inclusive Resort
Palace Resort Isla Mujeres
Isla Mujeres Palace Couples All Inclusive Resort
Isla Mujeres Palace Couples All Inclusive
Palace Couples All Inclusive
Isla Mujeres Palace Couples Only All Inclusive Resort

Frequently asked questions

Can I book all-inclusive rates at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba diving excursions, kayaking, and sailing.

How much does it cost to stay at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

As of Apr 28, 2026, prices found for a 1-night stay for 2 adults at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive on May 10, 2026 start from $514, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive offers free cancellation on certain room rates. For more details, review the cancellation policy on Orbitz.

What can I see near Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

Located steps from Mundaca House, this hotel is in Isla Mujeres, and within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Garrafon Natural Reef Park. You'll also find North Beach and Isla Mujeres Ferry Terminal within a short drive.

Is parking available on site at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

Yes, valet parking is offered for free at the hotel.

Is there a spa at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

There is a full-service spa available for guests to enjoy and services include body wraps, Ayurvedic treatments, massages, and mani/pedis.

Are there luxury amenities available at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

Yes, guests can indulge in luxuries such as an outdoor pool, an ocean-view restaurant, and 2 poolside bars at this hotel.

Does Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive feature a casino at the property?

No, Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive doesn't have a casino.

Will I find an indoor pool at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive good for couples?

This adults-only hotel offers plenty of amenities for couples including a beach, an ocean-view restaurant, and an outdoor pool.

Does Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive have a hot tub?

No, but this hotel does have a steam room.

Does Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive have a restaurant that serves breakfast?

Yes, Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive has 3 restaurants, and serves free buffet breakfast each morning.

Will Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive though service animals are welcome.

Does Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

The closest major airport to Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive is Cancun Intl. Airport (CUN), which is 23.3 mi away (123 minutes by car).

Are there rooms with balconies that I can book at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

Yes, every guestroom at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive comes with a balcony and some offer ocean and garden views.

Does Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive offer wedding services?

There are wedding services available at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive if that's in your vacation plans.

Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 94 out of 136 reviews
Rating 8 - Good. 21 out of 136 reviews
Rating 6 - Okay. 12 out of 136 reviews
Rating 4 - Poor. 6 out of 136 reviews
Rating 2 - Terrible. 3 out of 136 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

6/10 Okay

Angela

Traveled with group, Traveled with partner, Traveled with family
Liked: Property conditions & facilities
The hotel is beautiful and in a great location. The rooms are very comfortable and well-appointed. Unfortunately, the hotel appeared under-staffed and service was terribly slow. The lack of top tier guest services was off-putting.
Stayed 3 nights in Jan 2026

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This resort exceeded our expectations. Being vegan it can be difficult to find a variety of appropriate food when traveling. Once the resort knew, the chefs prepared special meals just for me every dinner. I have never had that kind of service. BTW: the food! So amazing, every meal. The staff were all exceptional; friendly, helpful and courteous. Emiliano, Christina, Noe, Edgar, Karen, Iliana, Roberto, Alejandro, housekeeping staff; I wish I could remember everyone’s names. Every encounter was pleasant. Alan the manager, introduced himself on our first day and checked in throughout to ensure we were having a pleasant stay. Room was clean and well supplied. Housekeeping staff kept it that way for our 2 week stay. The hotel is quiet, calm and so very restful. The decor is beautiful. The spa is fantastic and the staff there were wonderful as well. Would love to return here again one day.
Stayed 14 nights in Jan 2026

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time for our honeymoon. Staff was over the top. Karen, Claudia, and Edgar, to name a few were awesome…as well as ALL the staff. Everyone knew you by name and went above and beyond to make sure you are taken care of. Being all inclusive we were hesitant on how it would be. We could not believe the 5 star quality food and drinks we were served. Definitely coming back! Thank you for everything! Adam & Jamie
Stayed 4 nights in Jan 2026

10/10 Excellent

Brandon

Stayed 3 nights in Jan 2026

10/10 Excellent

Scott Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Almare is the definition of luxury!!! This was one of the best experiences we've ever had at an all inclusive resort. First, we need to acknowledge how amazing the staff was. The service was incredible throughout our entire stay and they were so attentive. Every single day we looked forward to seeing Karen, Alejandro, Claudia (and another staff member whos name started with an E but I can't remember it!!) at the beach beds/beach bar. They were ABSOLUTELY AMAZING and we can't wait to go back and see them. Noe and Emiliano were also so helpful with every question we had and always did their best to find solutions quickly. The amenities are top tier, loved the spa. Also loved the food offerings at the rooftop restaurant Seasalt. Definitely looking forward to our return as this ticked all of our boxes.
Stayed 8 nights in Jan 2026

10/10 Excellent

Marguerite, Asheville

Liked: Cleanliness, staff & service, property conditions & facilities
Cristina the hostess was so kind and helpful throughout our stay. She is a real gem! Very clean hotel. Breakfast buffet had a variety of fresh fruit and natural yogurt, along with smoked salmon etc. Other breakfast items could be ordered from the menu. Lunch and dinner options were outstanding and good variety. We will be back again. Thanks for a wonderful vacation.
Stayed 5 nights in Jan 2026

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Almare was a great first experience into an all inclusive and adults only resort. We really enjoyed Edgar, and Cara from beachside service. Claudia was beachside and pool side, she went above and beyond and she remembered our names from day 1!! <3 Resort was only about 60% capacity so it felt like we had the resort to ourselves. It was so relaxing and quiet- just what we wanted!! Joseph and Rafael from the bar were really awesome, too. They educated us on drinks and different tequilas they had to offer. I can't say enough how great the service was and how attentive they were. Nothing is perfect and we did get forgotten about our first night, but we got in really late and ordered room service at 1am. We called an hour later and was told they never had an order in. Also our shower head handle also fell off at one point and we asked for them to repair it and there was some miscommunication there, too. But it all got handled and fixed and they were sincerely apologetic. We are laid back and this wasn't a deal breaker for us. Anytime we needed a taxi, the front desk would call and a taxi would be there within minutes. They would ask if we needed a towel or water. Very accommodating. The food at the two main restaurants were outstanding. We ate on the rooftop two nights and downstairs two nights. The food was great! Mediterranean style and the pizza at Seasalt was FAB. We ordered ceviche, guac, and shrimp tacos when on the beach and I think I ate it 4x. 😋 The beach was very clean
Stayed 6 nights in Jan 2026

8/10 Good

Roy Ryan

Traveled with partner
Liked: Amenities, property conditions & facilities
Rooms and service were nice
Stayed 7 nights in Jan 2026

8/10 Good

Daniel DEAN

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was OK very small portions dominion at the downstairs restaurant did not have a very large selection same of the upstairs restaurant
Stayed 5 nights in Jan 2026

10/10 Excellent

william

Stayed 4 nights in Sep 2025

4/10 Poor

Shannon, thousand oaks

Traveled with partner
Liked: Cleanliness
We stayed at Almare to ring in 2026. The positives: most of the staff were very kind and genuinely tried to be helpful. Only one employee we encountered was rude & disgruntled. The resort grounds were small, but clean and well maintained, with nice furniture throughout. Breakfast at BOGA Café was enjoyable, and the beach area itself was nice. The negatives: we felt the main issue was severe understaffing. Having stayed at Four Seasons and other true 5-star properties, this resort did not meet 5-star standards and was not luxurious, as advertised. The room was mediocre, with paper-thin walls and confusing light switches. It was nearly impossible to reach the front desk, housekeeping, or in-room dining by phone. One day, we waited an hour for towels after housekeeping forgot to replace them. Food options were very limited and inconsistent, often feeling overly focused on gastronomy at the expense of taste and enjoyment. A few simple, reliable options would have been nice. On several occasions, the café was either closed or had only a couple of items available. Dinner on the rooftop was especially frustrating—one night we spent 2.5 hours mostly waiting for food and trying to get the attention of the only server. The pool water was freezing, and we were told the heater was broken. Additionally, the private boat transfer from Cancun that was advertised, was unavailable, though the resort did coordinate and cover the cost of a taxi and ferry. The resort has potentIal.
Stayed 4 nights in Dec 2025

10/10 Excellent

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient and friendly staff. Great vibe. Amazing food, lots of variety. A bit noisy in the afternoon when the tour boats come in but everything else about the visit made up for it.
Stayed 7 nights in Dec 2025

6/10 Okay

Tobias

Stayed 7 nights in Dec 2025

4/10 Poor

Ashley

Stayed 3 nights in Dec 2025

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were great and the food was above our expectations!
Stayed 7 nights in Dec 2025

4/10 Poor

Eve

Stayed 2 nights in Dec 2025

6/10 Okay

Chuqiao

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service was not great. Seems cannot keep up with the volume of the guests. Screwed up our ground transportation when we left the resort, even after I asked about it the night before and on the day when we were checking out. Basically was told it was not booked when we arrived at the ferry terminal on cancun side, then was told they thought we booked the ferry arrives at 3, which btw that slot does not exist. Screwed up our request for golf cart rental, when we were told it would be ready next day at 11am. However when we showed up the was told nothing was booked, and there was nothing they can do.
Stayed 5 nights in Dec 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities
The room was new and beautiful. The staff was incredibly kind and helpful. We’ll definitely be back!
Stayed 2 nights in Dec 2025

8/10 Good

Jennie

Traveled with group
Liked: Cleanliness, property conditions & facilities
The hotel was nice. The staff was great, especially the pool and beach staff. The property is small, with no real activities or entertainment. The activities were morning yoga, and a crafts/pottery class in the evening...so if you enjoy a show or dancing after dinner, this is not the resort for you. There's no poolside games or music. The hotel is definitely not a 5 star property, maybe 4, and they have staffing issues. But...if you enjoy the beach, paddle boards, or canoeing, it's a great location... beach area is small but the water is calm and shallow.
Stayed 4 nights in Dec 2025

10/10 Excellent

Phillip

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff, the ambiance, the food, the beach, the town, and the spa!!! We loved the spa so much, we did it twice!
Stayed 4 nights in Nov 2025

6/10 Okay

Kamla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Kristin

Stayed 2 nights in Nov 2025

10/10 Excellent

Belinda, Betchworth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, without exception, were delightful - charming and helpful. Facilities were very good, the pool and beach were lovely but it would have been nice to have a few more Watersport options.Overall the food was very good - especially from the food truck and the pool bar ... but it is a shame that the menu in both main restaurants does not change at all. Also surprising was the fact that the steak menu was an extra charge ... and finally, that a bottle of quite ordinary wine was incredibly expensive
Stayed 7 nights in Nov 2025

10/10 Excellent

Kristin

Stayed 1 night in Nov 2025

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique dining options, Yucatan fusion.
Stayed 5 nights in Oct 2025

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