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Hotel Caracol Puerto Morelos

3.0 star property

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Photo gallery for Hotel Caracol Puerto Morelos

Junior Studio | Bed sheets
Junior Studio | Bed sheets
Junior Studio | Bed sheets
Balcony
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
AV NIÑOS HEROES MZA 5 LT 29 REGION 2, Puerto Morelos, QROO, 77580
  • Place, Ojo de Agua Beach
    ‪3 min walk‬
  • Place, Puerto Morelos Town Square
    ‪5 min walk‬
  • Place, Puerto Morelos Artists’ Cooperative
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed | Bed sheets

Standard Single Room, 1 Twin Bed

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Bed sheets

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Studio

Junior Studio | Bed sheets

Junior Studio

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room | Bed sheets

Deluxe Room

  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

About the neighborhood

Puerto Morelos

Hotel Caracol Puerto Morelos places you within a 5-minute walk of Puerto Morelos Town Square and Ojo de Agua Beach. This 15-room, 3-star hotel welcomes guests with conveniences like a terrace and a 24-hour front desk.

What's nearby

  • Ojo de Agua Beach - 3 min walk - 0.2 miles
  • Arrecife de Puerto Morelos National Park - 3 min walk - 0.2 miles
  • Puerto Morelos Town Square - 5 min walk - 0.3 miles
  • Puerto Morelos Artists’ Cooperative - 5 min walk - 0.3 miles
  • San Jose Catholic Parish - 5 min walk - 0.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

  • ‪Cantina Habanero - ‬3 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬4 min walk
  • ‪Local Coffee + Shop - ‬1 min walk
  • ‪Peninsula - ‬4 min walk
  • ‪La Taberna - ‬3 min walk

About this property

Hotel Caracol Puerto Morelos

Guests staying at Hotel Caracol Puerto Morelos enjoy free WiFi in public areas and a terrace. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations.
Guests can expect to find flat-screen TVs with cable channels. Housekeeping is available on request.

Similar properties

Outdoor pool, sun loungers
Hotel Ojo de Agua
Puerto Morelos
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
7.4 out of 10, Good, 1,002 reviews
$58 nightly
The price is $74
May 4 - May 5
Total with taxes and fees
Hotel Ojo de Agua

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM—-5:00 PM
  • Check-out: 11:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 010-025-001243/2026

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Puerto Caracol
HOTEL CARACOL PUERTO
Caracol Puerto Morelos
Hotel Caracol Puerto Morelos Hotel
Hotel Caracol Puerto Morelos Puerto Morelos
Hotel Caracol Puerto Morelos Hotel Puerto Morelos

Frequently asked questions

Is a free cancellation option available at Hotel Caracol Puerto Morelos?

Hotel Caracol Puerto Morelos offers free cancellation on select room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Hotel Caracol Puerto Morelos?

As of May 1, 2026, prices found for a 1-night stay for 2 adults at Hotel Caracol Puerto Morelos on May 2, 2026 start from $51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Hotel Caracol Puerto Morelos?

This hotel is located in Puerto Morelos, just steps from Puerto Morelos Town Square and Ojo de Agua Beach, and within a short walk of Arrecife de Puerto Morelos National Park. You'll also find San Jose Catholic Parish and Puerto Morelos Artists’ Cooperative less than a mile away.

Is there parking available at Hotel Caracol Puerto Morelos?

No, this hotel doesn't offer parking.

Does Hotel Caracol Puerto Morelos feature a casino?

No, Hotel Caracol Puerto Morelos doesn't have a casino.

Is there an indoor pool at Hotel Caracol Puerto Morelos?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Caracol Puerto Morelos?

Couples staying at this hotel will appreciate amenities like a 24-hour front desk and a terrace plus some guestrooms include a kitchenette.

Does Hotel Caracol Puerto Morelos have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Caracol Puerto Morelos have a restaurant with a breakfast menu?

No, Hotel Caracol Puerto Morelos doesn't have a restaurant that serves breakfast.

Does Hotel Caracol Puerto Morelos allow pets to stay for free?

No, pets aren't allowed at Hotel Caracol Puerto Morelos.

Does Hotel Caracol Puerto Morelos have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Caracol Puerto Morelos?

The closest major airport to Hotel Caracol Puerto Morelos is Cancun Intl. Airport (CUN), which is 17.5 mi away (27 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 23.7 mi away.

Are there rooms with balconies at Hotel Caracol Puerto Morelos?

No, you won't find guestrooms with balconies at Hotel Caracol Puerto Morelos.

Hotel Caracol Puerto Morelos Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 36 out of 64 reviews
Rating 8 - Good. 13 out of 64 reviews
Rating 6 - Okay. 12 out of 64 reviews
Rating 4 - Poor. 1 out of 64 reviews
Rating 2 - Terrible. 2 out of 64 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jose, El Paso

Stayed 3 nights in Jan 2026

10/10 Excellent

Johnny

Stayed 1 night in Jan 2026

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities
Lovely, spotless little hotel with friendly staff and a great price. Not a lot of frills, great location near beach, restaurants, shopping, etc.
Stayed 10 nights in Jan 2026

10/10 Excellent

Dawn

Liked: Cleanliness, amenities, property conditions & facilities
Location, staff efficiency, cute hotel, friendly town
Stayed 2 nights in Jan 2026

2/10 Terrible

Lois

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was bare bones. One sheet on each bed, no blankets at all and it was cool at night. Two.towels provided were not in good shape. No toiletries provided. One roll of toilet paper. Could not close windows as branches of tree growing inside through window. Very very steep stairs and we were booked on third floor and one of us was in their seventies. Definitely not for anyone with mobility issues. Didn't even stay overnight and checked ourselves out and took quite a loss as no refund, we were not comfortable staying there. We are very down to earth people and don't expect a lot but we were very disappointed We booked this hotel as it showed a 8.4 rating and for its location.
Stayed 1 night in Dec 2025

10/10 Excellent

Maurizio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was excellent, location was excellent, accommodations were very good. I would definitely stay here again and highly recommend.
Stayed 1 night in Jan 2026

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rug in the bedroom seemed a little dirty and I wish there were better dead bolts to lock the room, but otherwise this place was great for a brief stay. Not much storage space to hang clothes but our room did have a small fridge. Loved the area around - easy to walk everywhere and very beautiful greenery.
Stayed 1 night in Apr 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Takami

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 2 nights in Feb 2025

8/10 Good

Laventrice

Liked: Cleanliness, staff & service, room comfort

Caracol in puerto Morelos

Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk.
Stayed 1 night in Feb 2025

8/10 Good

Lewis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Juan C

Disliked: Staff & service, property conditions & facilities, room comfort

Very disappointed

Very disappointed. I booked this room based on a score 8 (very good) What I am about to describe is the honest truth. I am normally not one to write reviews but this time I had to just to protect others. The room was $ 129 for one night which is far from the cheapest rooms in the area. The pictures on the website were nothing compared to the reality. We reserved 2 Queen beds. The room smelled of mildew. There was a small window with a view of an abandoned patio covered with trash.The mattress and pillows (2) were super hard and uncomfortable. No nightstand to put your belongings on. No closets to put the luggage or clothing in. Not even a cloth hanger to hang my jacket. No coffee maker or amenities. No glasses or cups. No shower soap only a little pouch of shampoo. No washcloths or hand towels, only 2 bath towels.( one per person) no hot water for a shower. I was so upset that I left early in the morning. The only positive remark is that the room was clean, it seemed newly painted. The building was very old and I think the rooms were recently renovated or patched up. I did not see any staff members besides the person on the front desk upon checking in at about 8 pm. I left early in the morning after a disastrous night.
Window in the room
Shower without hot water
View from the window
Bathroom door broken
Stayed 1 night in Jan 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly service. Bed was very firm.
Stayed 7 nights in Dec 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Paulina

nice place, friendely staff
Stayed 7 nights in Oct 2024

8/10 Good

Lynn

Stayed 7 nights in Feb 2024

8/10 Good

Natalia

Stayed 5 nights in Feb 2024

6/10 Okay

Chris

Liked: Staff & service
No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it.
Stayed 14 nights in Jan 2024

6/10 Okay

duncan

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a small well located hotel with like 2 star accommodations. We rented a "2 bedroom suite" that had two beds in a loft area and one single in the living room. There was only one lousy chair in the living room. Nowhere to sit. No table, nothing. The kitchen was fine and the bathroom was OK. Internet was horrible. Not a deal at this price point. Look elsewhere
Stayed 3 nights in Jan 2024

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities, room comfort

Good place to stay

Nice and easy place to sleep for a night. Great cafes across the street and close to everything.
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023

10/10 Excellent

Xiaoping, Beijing

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It has everything we expected. We checked in at midnight and checked out early in the morning. The young receptionist at the front desk was very friendly and helpful. We appreciate his friendliness and patience. The rooms are very clean.
Stayed 1 night in Jul 2023

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place. Walking distance to everything. A bit loud from the bars at night but the music stops at midnight. Very clean , good staff.
Stayed 25 nights in Feb 2023

6/10 Okay

Fritz

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
What I didn't like was they didn't allow you to take the towels to the beach.... Air conditioner leaked water every time it came on.... last night there, the water from the ac filled a trash can of 18 inches high almost to the top. Kept us awake.
Stayed 15 nights in Jan 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

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