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Grand Park Royal Luxury Resort Cancun - All Inclusive
4.0 out of 5.0Grand Park Royal Luxury Resort Cancun - All Inclusive 4.0 out of 5.0
Grand Park Royal Luxury Resort Cancun - All Inclusive 4.0 out of 5.0
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Grand Park Royal Luxury Resort Cancun - All Inclusive
4.0 out of 5.0
Boulevard Kukulkan Km 10.5,
Cancun,
QROO
1-844-663-2269
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Grand Park Royal Luxury Resort Cancun - All Inclusive
4.0 out of 5.0
4.1
out of 5
"Good!"
See all 545 reviews
This hotel is most popular for:
Recent guest reviews
It lacks shows and entertainment. The shows offered were pretty plain.
Not many options available for vegetration food. Had to go out for lunch and snacks few times. Rooms were very small and patio door was broken. There was sea feed everywhere in front of hotel
The service was excellent. The property is beautiful. The rooms were immaculate.
The property was absolutely amazing. I love the layout how open up everything was both pools the big beach exceeded my expectations
Not too crowded. Not enough beach chairs. Food was good, buffet was a little mundane. Italian and Mexican restaurants were good. Marya was an excellent hostess, she remembered us and made us feel welcome at the buffet and Italian restaurants. Loved being able to order breakfast ala carte. Taco bar was awesome, jCarlos at the front desk was also very nice.
I loovvveeedd this resort. The food at the buffet was really good, although they didn’t jabs a large selection. I had an oceanfront room that was beautiful. I also liked how this resort was close to the downtown area.
Hotel was very clean and staff very friendly that’s the extend of the positive side. Furniture in room and lobby,bar are old and not comfortable. Staff constantly trying to sell you an excursion or a timeshare tour even a nightclub. Food in theme restaurants was not tasteful., bland and not very much. By third day we were tired of the buffet. Check in took hours and we were not given the 2 rooms we requested with double beds group of 4 rooms were on different floors.
Staff was friendly and courteous my main complaint was Royal Holiday Vacation Club staff were rude,high pressure and dishonest about the time of presentation and offers they to listen to presentation and didn't give what was offered liars
Clean,safe and friendly staff most spoke English. Beach staff wasn’t as efficient as last year, but somehow we managed...
Property is very pretty. After 10, nothing to do. Although the Italian restaurant was great, the food everywhere else was just ok-it does the job. No store for “emergency” things. Worst thing-dress code. Tattoos needed to be covered up in the restaurants, as well as toes for dinner. You’re at a beach resort, why aren’t sandals acceptable, or tattoos for that matter? Also, the restaurants should just have a wait list instead of reservations because if you somehow get tricked into a “presentation”, (which was almost 5 hours and NOT 90 mins as they promised) the time to reserve has passed. Overall, aesthetically pleasing, but food wasn’t good enough. Wouldn’t stay here again.
Staff seemed to have a different reason they couldn’t make change or exchange every time I waited in the check in line to get change so I could tip
frustrated by salespeople who promised coupons and what not but then when we said we werent interested, went back on their word.
Nice hotel close to the beach.. Food and staff were excellent
Hotel highlights
- Walking distance to Forum Beach
- Free buffet breakfast
- Free WiFi in public areas
- Free valet and self parking
Located in Zona Hotelera within a short walk of Forum Beach, Grand Park Royal Luxury Resort Cancun - All Inclusive is within a mile (2 km) of other popular sights such as La Isla Shopping Mall. This 346-room, 4-star property has 2 outdoor pools along with a full-service spa and 5 restaurants.
Dining
Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11 AM. There are ample dining options with 5 onsite restaurants, including La Concha, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
Rooms
Guests can expect to find 40-inch an LED TV with satellite channels. The bathroom offers hair dryers, free toiletries, and bathrobes. Other standard amenities include a balcony, an iPod dock, and a minibar.
Property features
Guests of Grand Park Royal Luxury Resort Cancun - All Inclusive have access to a full-service spa, 2 outdoor pools, and a fitness center. Free valet and self parking are available, and there's also an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a sauna, a rooftop terrace, and free WiFi in public areas.
Guest reviews for Grand Park Royal Luxury Resort Cancun - All Inclusive
Everyone
Everyone
Partner
Couples
It lacks shows and entertainment. The shows offered were pretty plain.
Review comment
Carlos Da Silva responded on May 16, 2019
Dear Guest Thank you very much for taking the time to share your comments about your recent visit to Grand Park Royal Cancun. The feedback obtained from our clients is very useful and allows us to strengthen our areas of opportunity. Although the quality and warmth of our service have been a factor that distinguishes us, I regret that these events have deteriorated their perception of it. I hope it gives us the opportunity to welcome you back to our Resort and offer you a memorable experience. Sincerely, Carlos Da Silva General Manager
Everyone
Review comment
Carlos Da Silva responded on May 14, 2019
Dear Guest Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely, Carlos Da Silva General Manager
Everyone
Review comment
Carlos Da Silva responded on May 6, 2019
Dear Guest Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely, Carlos Da Silva General Manager
Partner
Couples
Not many options available for vegetration food. Had to go out for lunch and snacks few times. Rooms were very small and patio door was broken. There was sea feed everywhere in front of hotel
Review comment
CONCIERGE responded on May 1, 2019
First of all, we would like to thank you for choosing Grand Park Royal Cancun Caribe as host of your recent vacation. Therefore, all your comments are of great value to us. Please receive our sincere apologies for the unfortunate situation that occurred during your stay. The corresponding departments are aware of the situation to avoid this type of inconvenience in the future. Regarding the seaweed, it is part the nature an it is around the caribbean. We hope to have the opportunity to amend this situation during your next visit.
Friends
The service was excellent. The property is beautiful. The rooms were immaculate.
Review comment
Carlos Da Silva responded on Apr 11, 2019
Dear Guest Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely, Carlos Da Silva General Manager
Partner
Couples
The property was absolutely amazing. I love the layout how open up everything was both pools the big beach exceeded my expectations
Review comment
CONCIERGE responded on Apr 8, 2019
"Thank you very much for your review and for mentioning so many positive elements you have experienced in Grand Park Royal Luxury Resort Cancún. We are pleased to know you enjoyed all aspects of our Resort, especially our service. Comments like yours are a source of great motivation, as we can see our hard work reflected in a satisfied customer. We are looking forward to the opportunity to welcome you back soon. Best regards Concierge Grand Park Royal Luxury Resort Cancún "
Families
Not too crowded. Not enough beach chairs. Food was good, buffet was a little mundane. Italian and Mexican restaurants were good. Marya was an excellent hostess, she remembered us and made us feel welcome at the buffet and Italian restaurants. Loved being able to order breakfast ala carte. Taco bar was awesome, jCarlos at the front desk was also very nice.
Review comment
Concierge responded on Apr 30, 2019
First of all, we would like to thank you for choosing Grand Park Royal Cancun Caribe as host of your recent vacation. One of our main objectives is the constant improvement of our services. Therefore, all your comments are of great value to us. Please receive our sincere apologies for the unfortunate situation that occurred during your stay. The corresponding departments are aware of the situation to avoid this type of inconvenience in the future. We hope to have the opportunity to amend this situation during your next visit.
Friends
I loovvveeedd this resort. The food at the buffet was really good, although they didn’t jabs a large selection. I had an oceanfront room that was beautiful. I also liked how this resort was close to the downtown area.
Review comment
Carlos Da Silva responded on Apr 1, 2019
Dear Guest Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely, Carlos Da Silva General Manager
Grand Park Royal Luxury Resort Cancun - All Inclusive
Boulevard Kukulkan Km 10.5, Cancun, QROO 77500Hotel Amenities
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Estimado Huésped Gracias por su preferencia y por su amable revisión. Fue un placer darle la bienvenida en el Grand Park Royal Cancún. Estamos realmente agradecidos por su aprecio por el servicio brindado y por resaltar cuánto disfrutó su estadía. Su satisfacción como huésped es nuestra prioridad. Estamos seguros de que podemos hacer que se sienta como en casa cada vez que venga. Estaremos a la espera de su visita. Sinceramente, Carlos Da Silva Gerente general