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Dreams Sands Cancun Resort & Spa - All Inclusive

4.0 out of 5.0

Recent guest reviews

Wonderful Trip... Great Food, Fun and Drinks All day long. Staff is really Nice and Friendly. They took care of me at the Spa....Ask for Lily. She is the Best

This was our 4th trip to Cancun but our first time at Dreams. Out of all our trips, this resort had the best staff members. They always had a smile on their faces and happy to help, irrespective of tip. If I could, I would score them a 10/10 on hospitality. Several lunch and dinner options. Dinner options were good too but portion size was small. So be sure to order an individual appetizer. I would definitely recommend this place. A probable go back for us.

We had a bad departure and arrival experience - after missing the departure flight, slow transfer service to hotel, slow check in our good moods had turned to not so good. However, after checking into our room and going right back out to the beach we realized our choice of the Dreams Sands was a good one. The room was immaculate and the temperature was nice and cool and stayed that way, it was almost too cold and we had to turn the air down a few times. The beds are very comfortable and the bathroom and shower area are spacious. The staff are plentiful, and very helpful and polite. I have stayed at 4 other Cancun resorts and this one was overall the best for the combination of amenities. Here are the pros and cons: 1. Beautiful beach with easy access with drink service on the beach. 2. Friendly helpful staff. 3. Cold room / comfortable bed. 4. Good variety of food and drink, traditional expansive breakfast buffet, lobby snacks, comp room service, beach food bar with great hot dogs, hamburgers, fries, etc. 5. Entertainment from a Mardi Gras parade to evening lobby singers. The only things we didn't really enjoy was the long check in which transitioned into a short upsell which made us think this was going to be an ongoing ordeal. The orbitz website information about the hotel suggested we could get a balcony room upon request which was not available, it would have been for an extra cost which the orbitz site shows as well.

Rooms are clean and spacious, food is good quality, staff is friendly and eager to please the guests. Manuel at the restaurant Himitzu gave an exceptional service! Chef Jesus at Himitzu restaurant was our personal host and surprised us with delicious dishes from starters to a great desert and made us feel very special!! Would definitely go back!!

Resort needs updating . My honeymoon suite had loud leaky air conditioner. Also workers should wear gloves when preparing and cooking food on the resort.

Beach access was the best, food at dinner was amazing! Staff was extremely professional and friendly. Only downfall is hotel room was outdated, and very poorly maintained.

This was our 4th time to Mexico, 3rd trip to Cancun and our first stay at a Dreams Property. Our check in was quick and we were greated with Champagne. We arrived on a Wednesday so the lobby wasn't overly crowded. We were given our first room older style on the first floor directly above the main entrance to the back of the hotel, 2 double beds and a shower, the bathroom was TINY, small shower and the toilet was right outside of the shower stall. We were traveling with a baby and we had originally requested a King Bed so we requested a room change which was accomodated on the next day. Our next room was on the 3rd floor, above the infinity pool area. The room again was an older style room (pre-remodel), it had a King Bed and a BIG bathroom with a tub, which was great, except the button you press to turn on the bath faucet was removed. Our friends who were staying in another room had the same in their tub. Not sure if the hotel is trying to conserve on water and removes this intentionally. When we addressed this with the front desk, they sent maintenance right away to fix it. When I went to take a bath that night, MOLD and a black film came out of the drain into the tub (gross). I complained to the front desk right away and they moved us, again. We were given an upgrade and moved to the 6th floor. We again were given an unremodeled room but this time with a King Bed and Balcony. The bathroom was identical to the bathroom in the 1st room we were given, small with a shower only

At arrival hotel staff accommodate us right away all restaurants excellent even the buffet location cannot be better in Cancun I travel a lot this is the first hotel that had lots and lots of activities the shows were above-average some even exceptional I stayed for 6 nights and had a wonderful time me and my wife and her sister it truly was a dream thank you to all the staff they were so so friendly see you next year

The Mexican restaurant and service at the beach are excellent.

Personnel gets too pushy to sell time shares it was so anoying.

The only thing I don't like they try to get people buy their time share

amazing time!!! The Staff, bar tenders, front desk, waiters, spa everyone was so welcoming and pleasant. Hotel is very clean. I had a massage, not so great. I think they need to improve on their food, definitely. But overall beautiful hotel

The staff is great. Food is great. A big variety of menus specially the buffet. A lot of seafood. Walking distance to clubs, shops etc.

They were great about keeping common areas clean and we're constantly sweeping away sand, even on the pool deck and outdoor areas. Entertainment was good. Pretty good food. Music by the pool was too much for me personally. And a crazy policy where if you left your chairs for more than 45mins, they would take them and give them to someone else and put your stuff at the front desk. This was upsetting. To come back from lunch and someone else in your chairs who wouldn't move.

Overall, we enjoyed our holiday, knowing that an all-inclusive entails certain compromises. Having children with us, this was great for them. The staff are extremely courteous and work very hard to make your stay as pleasant as possible. There is unfortunately a very strong "upsale" culture passed down from management. Upon arrival your are escorted to a sitting area where you are pitched on their loyalty program...hard. They promise huge discounts and savings on their services if you will sit in on a 90 minute demonstration of their program. We declined to do this, which then changed the attitude of some (few) of the staff towards us. As early risers we would witness the sales staff ambush people as they came out of the elevators in the morning, which I found a bit over the top. This was more amusing than anything, not a real problem if you just said a polite no thank you. We also founf that we were able to do several excursions on our own (trip to Isla Mujeres) cheaper Also, the beach is a little crowded, possibly due to the erosion of sand in front of the hotel which they are addressing by dredging sand in from offshore. Hopefully they can turn this problem around. As I said, the staff are all very courteous, but if you tip every one you will notice an extra level of service. I would prefer a shared system of gratuities where you tip at the end rather than every time you need staff assistance. Many of the people that work the hardest probably never see a dime of a tip.

Upon arrival, I found the atmosphere to be welcoming. Check in was OK. Of course, there is always someone there to try an sell you something. Despite the large number of people to be fed, the food was reasonably good. I had one bad experience in one of speciality restaurants. There are many stores, exchanges and a super market near by. The beach was very limited n space. Over all this was a pleasant experience.

Great resort. The food isn't all that well. It was the only down fall of our stay.

I was with family during this trip so I think this hotel was great for that. We didn't have any kids with us but I think it would be perfect for that. Staff was great and everything was easy to find. We had a wonderful time

I checked in a little before Christmas and although I know this season can be very hectic, the staff was quite rude still. They eventually gave me the wrong room with a "free upgrade" which I didnt even want. Then they told me that I could change my room to the correct one on my second day! I specifically payed to have that room originally.

We were very disappointed in our stay at Dreams Sands. We traveled there 10/29 - 11/6/16. While the reception desk staff and concierge were welcoming, none of the other hotel staff were. At other resorts we've stayed at, you couldn't pass an employee without them saying "ole" or good morning. Staff here did not greet you, only responded if you spoke to them. The resort was clean, however we felt the resort was crammed into a small space. While they claim to have beach volleyball, they do not - this was one reason we chose this resort as my husband loves to play beach volleyball. They had volleyball in the ocean instead. Perhaps it was the time of year we went, but there was no sun on the beach area until noon or so. The resort actually blocks the sun. The beach area was way too small and there were not enough chairs. So much so, that other people would take your chairs when you went to lunch, even though your towels were on them. The good thing is that the sand when going into the water was very soft and not rocky at all. The food at the buffet was not good. The ala carte restaurants were good, particularly the Italian and Asian. The room was clean, but water leaked all over the floor when having a shower as the door wasn't sealed properly. Overall, we were disappointed with the resort and will not be returning.

Blvd. Kukulcan km. 8.5 Lote B Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Avenida Kukulkan, Dreams Sands Cancun Resort & Spa - All Inclusive is within a 10-minute stroll of sights such as Plaza Caracol Mall and Caracol Beach. This 438-room, 4-star resort has 2 outdoor pools along with a private beach and a full-service spa. Cancun Convention Center and Forum Beach are also a short walk from this Cancun resort.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11 AM. Get your fill of international cuisine for breakfast, lunch, or dinner at World Cafe, one of 7 onsite restaurants, or enjoy the ocean views at Portofino. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 438 recently renovated rooms provide free minibar items, iPod docks, and coffee makers. Plasma TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include free bottled water, safes, and phones.


Property features

Dreams Sands Cancun Resort & Spa - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request) for MXN 850 per person one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a 24-hour fitness center.

Room options

Deluxe partial Ocean view King Bed.

King 1 | Sleeps 3

Deluxe partial ocean view with balcony King Bed

King 1 | Sleeps 2

Deluxe Oceant front Double Beds

Twin 2 | Sleeps 4

Deluxe Ocean front with Balcony king bed

King 1 | Sleeps 2

Guest reviews for Dreams Sands Cancun Resort & Spa - All Inclusive

Everyone (30) Couples (10) Family (6) Friends (2) Other (1)
5

great location

Everyone

Wonderful Trip... Great Food, Fun and Drinks All day long. Staff is really Nice and Friendly. They took care of me at the Spa....Ask for Lily. She is the Best

By , from Woodbury, NJ on Jun 9, 2017

Review comment responded on Jun 12, 2017

Thank you for rating our beautiful property, Dreams Sands Cancun Resort & Spa. It is always rewarding to have such great comments. Lily will be happy to hear about it! We would love to welcome back in a close future and have the honor to pamper you again. Sincerely,

4

nice beach. very friendly staff.

Everyone

This was our 4th trip to Cancun but our first time at Dreams. Out of all our trips, this resort had the best staff members. They always had a smile on their faces and happy to help, irrespective of tip. If I could, I would score them a 10/10 on hospitality. Several lunch and dinner options. Dinner options were good too but portion size was small. So be sure to order an individual appetizer. I would definitely recommend this place. A probable go back for us.

By , from Denver on Jun 5, 2017

Review comment responded on Jun 7, 2017

Dear Tina. It is our pleasure to know that you had a wonderful experience and that we exceeded your expectations with our service. We hope to have more opportunities to pamper you in Cancun.

4

this hotel strives to please

Everyone

We had a bad departure and arrival experience - after missing the departure flight, slow transfer service to hotel, slow check in our good moods had turned to not so good. However, after checking into our room and going right back out to the beach we realized our choice of the Dreams Sands was a good one. The room was immaculate and the temperature was nice and cool and stayed that way, it was almost too cold and we had to turn the air down a few times. The beds are very comfortable and the bathroom and shower area are spacious. The staff are plentiful, and very helpful and polite. I have stayed at 4 other Cancun resorts and this one was overall the best for the combination of amenities. Here are the pros and cons: 1. Beautiful beach with easy access with drink service on the beach. 2. Friendly helpful staff. 3. Cold room / comfortable bed. 4. Good variety of food and drink, traditional expansive breakfast buffet, lobby snacks, comp room service, beach food bar with great hot dogs, hamburgers, fries, etc. 5. Entertainment from a Mardi Gras parade to evening lobby singers. The only things we didn't really enjoy was the long check in which transitioned into a short upsell which made us think this was going to be an ongoing ordeal. The orbitz website information about the hotel suggested we could get a balcony room upon request which was not available, it would have been for an extra cost which the orbitz site shows as well.

By on Jun 5, 2017

Review comment responded on Jun 7, 2017

Thank you for choosing our hotel to your vacations. We are delighted to hear that you thoroughly enjoyed you experience. We appreciate your comments and we try to be better for you. We hope to host you once again in near future. sunny regards

5

nice hotel, close to the beach, good price

Everyone

Rooms are clean and spacious, food is good quality, staff is friendly and eager to please the guests. Manuel at the restaurant Himitzu gave an exceptional service! Chef Jesus at Himitzu restaurant was our personal host and surprised us with delicious dishes from starters to a great desert and made us feel very special!! Would definitely go back!!

By , from Dallas, TX on May 21, 2017

Review comment responded on May 23, 2017

Thank you so much for your great comments, we are glad to know that you enjoyed our food and also the great service delivered by all our staff!

2

small beach and horrible food

Everyone

Resort needs updating . My honeymoon suite had loud leaky air conditioner. Also workers should wear gloves when preparing and cooking food on the resort.

By on May 17, 2017

Review comment responded on May 19, 2017

Dear jerseyshore, Thank you for sharing your feedback with us. We are sorry for the inconveniences experienced while staying with us, your remarks are very valuable to keep improving our service and facilities. We will be happy if you give us second opportunity to turn things around and offer you a truly memorable experience. Kind Regards,

4

beach access is amazing! food excellent!

Everyone

Beach access was the best, food at dinner was amazing! Staff was extremely professional and friendly. Only downfall is hotel room was outdated, and very poorly maintained.

By on May 8, 2017

Review comment responded on May 10, 2017

Thank you so much for taking the time to write this review of our hotel. Your remarks are very much appreciated as the help us improve both our service and our product. We hope to welcome you back again and offer you a truly memorable experience.

2

great food, amazing beach, hotel needs a lot work

Everyone

This was our 4th time to Mexico, 3rd trip to Cancun and our first stay at a Dreams Property. Our check in was quick and we were greated with Champagne. We arrived on a Wednesday so the lobby wasn't overly crowded. We were given our first room older style on the first floor directly above the main entrance to the back of the hotel, 2 double beds and a shower, the bathroom was TINY, small shower and the toilet was right outside of the shower stall. We were traveling with a baby and we had originally requested a King Bed so we requested a room change which was accomodated on the next day. Our next room was on the 3rd floor, above the infinity pool area. The room again was an older style room (pre-remodel), it had a King Bed and a BIG bathroom with a tub, which was great, except the button you press to turn on the bath faucet was removed. Our friends who were staying in another room had the same in their tub. Not sure if the hotel is trying to conserve on water and removes this intentionally. When we addressed this with the front desk, they sent maintenance right away to fix it. When I went to take a bath that night, MOLD and a black film came out of the drain into the tub (gross). I complained to the front desk right away and they moved us, again. We were given an upgrade and moved to the 6th floor. We again were given an unremodeled room but this time with a King Bed and Balcony. The bathroom was identical to the bathroom in the 1st room we were given, small with a shower only

By , from Massachusetts on May 3, 2017

Review comment responded on May 8, 2017

Dear Lori, We sincerely apologize for the inconveniences experienced while staying with us, your comments are truly appreciated as they highlight specific areas that we need to rectify to improve our standards, and to reach for a perfect service. We honestly hope you consider our reply as a genuine apology for fallinfg short of your expectations.

5

a hotel with no blemishes

Everyone

At arrival hotel staff accommodate us right away all restaurants excellent even the buffet location cannot be better in Cancun I travel a lot this is the first hotel that had lots and lots of activities the shows were above-average some even exceptional I stayed for 6 nights and had a wonderful time me and my wife and her sister it truly was a dream thank you to all the staff they were so so friendly see you next year

By on Apr 18, 2017

Review comment responded on Apr 22, 2017

Thank you for choosing Dreams Sands Cancún Resort & Spa to host your holiday, and for taking the time to write a review about your recent experience. We are glad to know that you loved everything we have to offer. We appreciate your kind comments and look forward to host you again.

4
Everyone

The Mexican restaurant and service at the beach are excellent.

By , from El Paso Texas on Mar 28, 2017

Review comment responded on Mar 30, 2017

Thank you for choosing our hotel to host your gateway to our destination. We are delighted to hear that you thoroughly enjoyed you experience. We appreciate your comments.

3

next to the beach. not as nice as i thought.

Everyone

Personnel gets too pushy to sell time shares it was so anoying.

By on Mar 25, 2017

Review comment responded on Mar 27, 2017

Thank you for staying with us. We appreciate your review and also we feel very sorry that you didn't fully enjoyed your vacation with us. We keep on doing improvements taking in consideration all the reviews from our guests. Thank you for your feedback.